{"id":31608,"date":"2022-05-23T15:33:04","date_gmt":"2022-05-23T15:33:04","guid":{"rendered":"https:\/\/www.calabrio.com\/fr\/blog\/suivre-levolution-de-la-securite-des-centres-de-contact-dans-le-nuage\/"},"modified":"2025-05-15T09:40:42","modified_gmt":"2025-05-15T09:40:42","slug":"suivre-levolution-de-la-securite-des-centres-de-contact-dans-le-nuage","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/fr\/blog\/suivre-levolution-de-la-securite-des-centres-de-contact-dans-le-nuage\/","title":{"rendered":"Suivre l&rsquo;\u00e9volution de la s\u00e9curit\u00e9 des centres de contact dans le nuage"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_32ba7b6540e36ce299be6bf1b6d2051b\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Analytique <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Suivre l&rsquo;\u00e9volution de la s\u00e9curit\u00e9 des centres de contact dans le nuage<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_32ba7b6540e36ce299be6bf1b6d2051b\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fsuivre-levolution-de-la-securite-des-centres-de-contact-dans-le-nuage%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fsuivre-levolution-de-la-securite-des-centres-de-contact-dans-le-nuage%2F&#038;text=Suivre l&rsquo;\u00e9volution de la s\u00e9curit\u00e9 des centres de contact dans le nuage\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fsuivre-levolution-de-la-securite-des-centres-de-contact-dans-le-nuage%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><h3>Nous avons enfin d\u00e9pass\u00e9 le point de basculement en ce qui concerne la s\u00e9curit\u00e9 des centres de contact dans le nuage :<\/h3>\n<p>L&rsquo;appr\u00e9hension qui l&rsquo;a frapp\u00e9 depuis sa cr\u00e9ation se dissipe \u00e0 mesure que les entreprises de toutes tailles se pr\u00e9cipitent vers l&rsquo;informatique d\u00e9mat\u00e9rialis\u00e9e. Aujourd&rsquo;hui, <a href=\"https:\/\/info.calabrio.com\/state-of-the-contact-center-cloud-is-here\/?_gl=1*68s4kq*_gcl_au*Nzc2NDUzNzgwLjE3NDA3MjUwODAuMTE1MjczODI3NS4xNzQ3Mjg1OTk5LjE3NDcyODYxMTY.\" target=\"_blank\" rel=\"noopener\">plus de 75 % des centres de contact<\/a> sont pass\u00e9s, en totalit\u00e9 ou en partie, \u00e0 l&rsquo;informatique d\u00e9mat\u00e9rialis\u00e9e. Et un sur quatre est enti\u00e8rement bas\u00e9 sur l&rsquo;informatique en nuage.<\/p>\n<p>La principale raison est de surmonter les craintes li\u00e9es \u00e0 la s\u00e9curit\u00e9 des donn\u00e9es.  <i>Les responsables des centres de contact du monde entier comprennent et croient d\u00e9sormais que les donn\u00e9es sont beaucoup plus s\u00fbres dans le nuage qu&rsquo;elles ne pourraient jamais l&rsquo;\u00eatre dans les locaux de l&rsquo;entreprise.<\/i><\/p>\n<p>&nbsp;<\/p>\n<p>En fait, notre propre <a href=\"https:\/\/info.calabrio.com\/state-of-the-contact-center-cloud-is-here\/\" target=\"_blank\" rel=\"noopener\">rapport State of the Contact Center 2021<\/a> a r\u00e9v\u00e9l\u00e9 que 75 % des centres de contact affirment que les pr\u00e9occupations relatives \u00e0 la s\u00e9curit\u00e9 des donn\u00e9es ne sont plus un obstacle \u00e0 la migration vers le cloud. Au cours des cinq derni\u00e8res ann\u00e9es, <a href=\"https:\/\/info.calabrio.com\/state-of-the-contact-center-cloud-is-here\/\" target=\"_blank\" rel=\"noopener\">50 % des centres de contact<\/a> sont devenus moins craintifs \u00e0 l&rsquo;\u00e9gard de la s\u00e9curit\u00e9 de l&rsquo;informatique d\u00e9mat\u00e9rialis\u00e9e.<\/p>\n<p>&nbsp;<\/p>\n<h2>Les responsables des centres de contact savent aujourd&rsquo;hui que, par rapport aux solutions sur site, l&rsquo;informatique d\u00e9mat\u00e9rialis\u00e9e offre de nombreux avantages :<\/h2>\n<ul>\n<li><strong>Une s\u00e9curit\u00e9 des donn\u00e9es plus compl\u00e8te :<\/strong> L&rsquo;informatique d\u00e9mat\u00e9rialis\u00e9e offre de meilleurs types de s\u00e9curit\u00e9 des donn\u00e9es, plus complets, qui restent automatiquement \u00e0 jour et prot\u00e8gent toutes les donn\u00e9es, qu&rsquo;elles soient au repos ou en transit entre les applications, les r\u00e9seaux ou les utilisateurs.<\/li>\n<li><strong>\u00c9change de donn\u00e9es plus s\u00fbr.<\/strong><\/li>\n<li><strong>Une technologie plus robuste d\u00e9velopp\u00e9e par les meilleurs et les plus brillants esprits en mati\u00e8re de s\u00e9curit\u00e9 des donn\u00e9es.<\/strong><\/li>\n<li><strong>Des informations collectives sur la s\u00e9curit\u00e9 provenant de l&rsquo;ensemble du secteur.<\/strong><\/li>\n<\/ul>\n<p>Cela fait longtemps qu&rsquo;on l&rsquo;attend, mais les dirigeants des centres de contact d&rsquo;aujourd&rsquo;hui reconnaissent enfin que le fait de contr\u00f4ler les donn\u00e9es en les conservant dans les locaux ne les prot\u00e8ge pas davantage. En effet, les initi\u00e9s repr\u00e9sentent aujourd&rsquo;hui le plus grand risque pour la s\u00e9curit\u00e9 des donn\u00e9es, <a href=\"https:\/\/financesonline.com\/insider-threat-statistics\/\" target=\"_blank\" rel=\"noopener noreferrer\">environ 60 % de toutes les pertes de donn\u00e9es \u00e9tant caus\u00e9es &#8211; de mani\u00e8re malveillante ou involontaire &#8211; par des utilisateurs autoris\u00e9s.<\/a> Et il est beaucoup plus difficile pour des initi\u00e9s mal intentionn\u00e9s d&rsquo;acc\u00e9der \u00e0 des donn\u00e9es pr\u00e9cieuses et sensibles lorsqu&rsquo;elles sont stock\u00e9es dans le nuage. (En outre, lorsque des activit\u00e9s anormales et des menaces se produisent, les centres de contact bas\u00e9s sur le cloud peuvent plus facilement les identifier et les arr\u00eater avant qu&rsquo;elles ne causent des dommages).<\/p>\n<p>&nbsp;<\/p>\n<p>La conversation s&rsquo;oriente donc maintenant vers un autre sujet. Auparavant, les dirigeants de centres de contact r\u00e9ticents se demandaient pourquoi les centres de contact en nuage \u00e9taient plus s\u00fbrs que leurs homologues sur site ; aujourd&rsquo;hui, ils veulent savoir comment s&rsquo;assurer de choisir une plateforme en nuage r\u00e9ellement s\u00fbre pour les op\u00e9rations de leur centre de contact.<\/p>\n<p>Voici ce que je leur dis.<\/p>\n<ol>\n<li><strong>Choisissez une v\u00e9ritable solution cloud, c&rsquo;est-\u00e0-dire une solution con\u00e7ue d\u00e8s le d\u00e9part pour le cloud&#8230;<\/strong><br \/>\n(Vous ne voulez pas d&rsquo;une solution sur site qui a \u00e9t\u00e9 \u00ab\u00a0adapt\u00e9e\u00a0\u00bb \u00e0 l&rsquo;informatique d\u00e9mat\u00e9rialis\u00e9e, car elle risque d&rsquo;introduire dans l&rsquo;informatique d\u00e9mat\u00e9rialis\u00e9e les lacunes en mati\u00e8re de s\u00e9curit\u00e9 des donn\u00e9es qui sont communes aux syst\u00e8mes existants).<\/li>\n<li><strong>&#8230; sur un grand CSP &#8230;<\/strong><br \/>\n(Les petits FSC n&rsquo;ont pas l&rsquo;expertise, l&rsquo;innovation et les ressources d&rsquo;un grand FSC comme Amazon).<\/li>\n<li><strong>&#8230; qui crypte compl\u00e8tement les donn\u00e9es &#8230;<\/strong><br \/>\n(S&rsquo;il n&rsquo;est pas complet, il ne prot\u00e9gera pas toutes vos donn\u00e9es, partout et tout le temps).<\/li>\n<li><strong>&#8230; s&rsquo;int\u00e8gre aux solutions de gestion de l&rsquo;identit\u00e9 &#8230;<\/strong><br \/>\n(Vos administrateurs peuvent ainsi contr\u00f4ler et surveiller de mani\u00e8re coh\u00e9rente l&rsquo;acc\u00e8s des utilisateurs \u00e0 tous les syst\u00e8mes du centre de contact).<\/li>\n<li><strong>&#8230; permet une authentification flexible \u00e0 plusieurs facteurs &#8230;<\/strong><br \/>\n(Vous pouvez donc choisir votre processus d&rsquo;authentification et m\u00eame ajouter une authentification avanc\u00e9e \u00e0 plusieurs facteurs pour une s\u00e9curit\u00e9 accrue).<\/li>\n<li><strong>&#8230; et peut s&rsquo;adapter \u00e0 l&rsquo;\u00e9volution des r\u00e9glementations en mati\u00e8re de s\u00e9curit\u00e9 des donn\u00e9es.<\/strong><br \/>\n(Il peut ainsi continuer \u00e0 prot\u00e9ger les donn\u00e9es gr\u00e2ce \u00e0 des capacit\u00e9s adaptables de stockage, de contr\u00f4le et de s\u00e9curit\u00e9 des donn\u00e9es).<\/li>\n<\/ol>\n<p><span data-contrast=\"auto\">En tant que plateforme de centre de contact en nuage de niveau entreprise, Calabrio r\u00e9pond bien s\u00fbr \u00e0 tous les crit\u00e8res ci-dessus. Mais notre philosophie globale en mati\u00e8re de s\u00e9curit\u00e9 de l&rsquo;information va au-del\u00e0 de la pr\u00e9vention de la divulgation non autoris\u00e9e de donn\u00e9es \u00e0 des personnes ou \u00e0 des syst\u00e8mes &#8211; il s&rsquo;agit \u00e9galement d&rsquo;assurer l&rsquo;exactitude et la coh\u00e9rence des donn\u00e9es tout au long de leur cycle de vie.<\/span><span data-ccp-props=\"{}\"> <\/span><\/p>\n<p><a href=\"https:\/\/www.nist.gov\/industry-impacts\/cybersecurity-framework\" target=\"_blank\" rel=\"noopener noreferrer\"> <\/a><\/p>\n<p><span data-contrast=\"auto\">C&rsquo;est pourquoi nous avons bas\u00e9 notre programme de s\u00e9curit\u00e9 de l&rsquo;information en cinq parties sur les normes du National Institute of Standards and Technology (NIST). <\/span><a href=\"https:\/\/www.nist.gov\/industry-impacts\/cybersecurity-framework\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-contrast=\"none\">National Institute of Standards and Technology (NIST).<\/span><\/a><span data-contrast=\"auto\"> de l&rsquo;Institut national des normes et de la technologie (NIST). <\/span><span data-contrast=\"none\">Pour en savoir plus, consultez le <a href=\"https:\/\/developer.calabrio.com\/trust-center\/\">Trust Center de Calabrio<\/a>.<\/span><span data-contrast=\"auto\">:<\/span><span data-ccp-props=\"{}\"> <\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Identifier les risques de cybers\u00e9curit\u00e9 <\/span><\/b><span data-contrast=\"none\">R\u00e9aliser des examens annuels pour g\u00e9rer les risques de cybers\u00e9curit\u00e9 pour les syst\u00e8mes, les personnes, les biens et les donn\u00e9es.<\/span><span data-ccp-props=\"{}\"> <\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Prot\u00e9ger &#8211;<\/span><\/b><span data-contrast=\"none\"> La gestion des identit\u00e9s et le contr\u00f4le d&rsquo;acc\u00e8s (ainsi que les programmes de sensibilisation et de formation) soutiennent les mesures techniques mises en \u0153uvre pour assurer la s\u00e9curit\u00e9 des donn\u00e9es.<\/span><span data-ccp-props=\"{}\"> <\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"none\">D\u00e9tecter &#8211;<\/span><\/b><span data-contrast=\"none\"> Facilite la d\u00e9couverte en temps utile des \u00e9v\u00e9nements li\u00e9s \u00e0 la cybers\u00e9curit\u00e9 gr\u00e2ce \u00e0 la surveillance continue des syst\u00e8mes d&rsquo;information et des actifs, ainsi qu&rsquo;\u00e0 la d\u00e9tection et \u00e0 l&rsquo;analyse des \u00e9v\u00e9nements anormaux.<\/span><span data-ccp-props=\"{}\"> <\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"none\">R\u00e9agir &#8211;<\/span><\/b><span data-contrast=\"none\">Maintenir la pr\u00e9paration gr\u00e2ce \u00e0 des activit\u00e9s telles que la communication avec les parties prenantes, l&rsquo;analyse, les activit\u00e9s d&rsquo;att\u00e9nuation et les am\u00e9liorations issues des enseignements tir\u00e9s, qui sont en place et pr\u00eates \u00e0 \u00eatre activ\u00e9es lorsque des incidents sont d\u00e9tect\u00e9s.<\/span><span data-ccp-props=\"{}\"> <\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"none\">R\u00e9cup\u00e9rer &#8211;<\/span><\/b><span data-contrast=\"none\"> Pratiquer r\u00e9guli\u00e8rement des exercices de r\u00e9cup\u00e9ration pour s&rsquo;assurer que les syst\u00e8mes ou les actifs affect\u00e9s par des incidents peuvent \u00eatre restaur\u00e9s \u00e0 l&rsquo;avenir.<\/span><\/li>\n<\/ul>\n<p><span data-ccp-props=\"{}\"> <\/span><span data-contrast=\"auto\">Une approche approfondie, r\u00e9fl\u00e9chie et continue de la s\u00e9curit\u00e9 des centres de contact en nuage est vitale.  <\/span><strong><a href=\"https:\/\/developer.calabrio.com\/wfo\/true-cloud-enterprise-wfo\/\">Optez pour une solution WFO \u00a0\u00bb true-cloud \u00a0\u00bb pour vous en assurer.<\/a> <\/strong><span data-ccp-props=\"{}\"> <\/span><\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":234,"featured_media":4771,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[36],"tags":[],"blog-languages":[],"class_list":["post-31608","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-analytics-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Suivre l&#039;\u00e9volution de la s\u00e9curit\u00e9 des centres de contact dans le nuage | Calabrio<\/title>\n<meta name=\"description\" content=\"Les responsables des centres de contact du monde entier savent d\u00e9sormais que la s\u00e9curit\u00e9 dans le nuage est meilleure pour le stockage des donn\u00e9es que les solutions sur site.\" \/>\n<meta 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