{"id":31674,"date":"2020-05-21T11:08:29","date_gmt":"2020-05-21T11:08:29","guid":{"rendered":"https:\/\/www.calabrio.com\/fr\/blog\/comment-former-les-travailleurs-a-distance-a-lart-de-lempathie\/"},"modified":"2025-10-24T11:04:51","modified_gmt":"2025-10-24T11:04:51","slug":"comment-former-les-travailleurs-a-distance-a-lart-de-lempathie","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/fr\/blog\/comment-former-les-travailleurs-a-distance-a-lart-de-lempathie\/","title":{"rendered":"Comment former les travailleurs \u00e0 distance \u00e0 l&rsquo;art de l&#8217;empathie ?"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_02db105da940e623493baad4f310b155\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Analytique <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Comment former les travailleurs \u00e0 distance \u00e0 l&rsquo;art de l&#8217;empathie ?<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_02db105da940e623493baad4f310b155\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fcomment-former-les-travailleurs-a-distance-a-lart-de-lempathie%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fcomment-former-les-travailleurs-a-distance-a-lart-de-lempathie%2F&#038;text=Comment former les travailleurs \u00e0 distance \u00e0 l&rsquo;art de l&#8217;empathie ?\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fcomment-former-les-travailleurs-a-distance-a-lart-de-lempathie%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><div class=\"wpb-content-wrapper\">\n<p>Dans le climat actuel du travail et du monde, au cours du COVID-19, de nombreuses entreprises trouvent la plupart de leurs employ\u00e9s dans une situation sans pr\u00e9c\u00e9dent, contraints de travailler depuis leur domicile. Si beaucoup d&rsquo;entre nous ont v\u00e9cu des crises plus ou moins graves au sein de leur entreprise ou sur leur lieu de travail, personne ne peut se r\u00e9f\u00e9rer \u00e0 une pand\u00e9mie mondiale ant\u00e9rieure pour communiquer avec les employ\u00e9s.<\/p>\n<p>&nbsp;<\/p>\n<p>Il peut \u00eatre difficile de comprendre comment communiquer efficacement avec les employ\u00e9s, le personnel et les clients lorsque l&rsquo;avenir de la sant\u00e9 publique est incertain. Alors que tout le monde vit dans un \u00e9tat de flux, comment les individus et les entreprises peuvent-ils maintenir leurs relations avec le m\u00eame niveau de compr\u00e9hension mutuelle des besoins ? Nous pensons que la r\u00e9ponse est simple : en faisant preuve d&#8217;empathie.<\/p>\n<p>&nbsp;<\/p>\n<p>L&#8217;empathie peut \u00eatre utilis\u00e9e pour adapter votre marque \u00e0 l&rsquo;histoire de quelqu&rsquo;un d&rsquo;autre. Il peut s&rsquo;agir simplement d&rsquo;affiner une personnalit\u00e9 individuelle, de lire une pi\u00e8ce ou de se brancher sur les canaux d&rsquo;\u00e9coute appropri\u00e9s pour se faire une id\u00e9e des besoins et des d\u00e9sirs uniques d&rsquo;un individu ou d&rsquo;un groupe. Certains peuvent trouver l&#8217;empathie difficile, la consid\u00e9rant comme non professionnelle et contradictoire avec ce qu&rsquo;ils croient \u00eatre le mieux. Quelle que soit votre position, l&#8217;empathie est un outil essentiel pour les travailleurs lorsqu&rsquo;ils tentent de s&rsquo;adresser \u00e0 toute personne faisant partie du champ d&rsquo;activit\u00e9 de leur organisation. La cl\u00e9 est de modifier l&rsquo;approche en fonction de la personne avec laquelle vous avez de l&#8217;empathie.<\/p>\n<p>&nbsp;<\/p>\n<h2>Salari\u00e9s<\/h2>\n<p>Lorsque l&rsquo;on fait preuve d&#8217;empathie \u00e0 l&rsquo;\u00e9gard des employ\u00e9s, quel que soit leur niveau, il est important de comprendre leur \u00e9tat d&rsquo;esprit. De quoi ont-ils besoin pour mener \u00e0 bien leur travail ? De quels am\u00e9nagements auront-ils besoin pour accomplir une t\u00e2che ? En posant ces questions et en faisant preuve de souplesse dans vos propres attentes, vous parviendrez plus facilement \u00e0 un r\u00e9sultat commun.<\/p>\n<h2>Clients<\/h2>\n<p>Montrer votre soutien aux clients et vous mettre \u00e0 leur place pour identifier d&rsquo;\u00e9ventuelles lacunes vous permettra d&rsquo;aller loin dans la cr\u00e9ation de solutions. Communiquer avec empathie est essentiel en cas de crise et peut permettre aux clients de se sentir en s\u00e9curit\u00e9, tout en maintenant une relation personnelle. Des \u00e9tudes montrent que les solutions personnalis\u00e9es sont <a href=\"https:\/\/us.epsilon.com\/pressroom\/new-epsilon-research-indicates-80-of-consumers-are-more-likely-to-make-a-purchase-when-brands-offer-personalized-experiences\" target=\"_blank\" rel=\"noopener noreferrer\">souhait\u00e9es par 80 % des clients<\/a>. Les travailleurs peuvent se surpasser en regardant toujours vers l&rsquo;avenir, en exploitant les m\u00e9dias sociaux, en \u00e9coutant les commentaires des clients en permanence et en cr\u00e9ant des solutions pour s&rsquo;adapter \u00e0 une dynamique changeante.<\/p>\n<p>En formant vos travailleurs \u00e0 l&#8217;empathie, votre entreprise se distinguera de celles qui s&rsquo;en tiennent \u00e0 des proc\u00e9dures rigides, incapables de s&rsquo;adapter \u00e0 une culture en \u00e9volution rapide. Le fait d&rsquo;\u00eatre proactif plut\u00f4t que r\u00e9actif permet \u00e0 votre entreprise de prendre de l&rsquo;avance sur un probl\u00e8me et d&rsquo;\u00e9viter la panique et le stress. Une communication excessive, en particulier lorsqu&rsquo;il n&rsquo;est pas possible de se rencontrer en personne, permet de s&rsquo;assurer que tout le monde est sur la m\u00eame longueur d&rsquo;onde.<\/p>\n<p>&nbsp;<\/p>\n<p>Pour en savoir plus sur la mani\u00e8re d&rsquo;int\u00e9grer l&#8217;empathie dans votre entreprise, n&rsquo;oubliez pas de consulter notre webinaire complet sur l&#8217;empathie <a href=\"https:\/\/info.calabrio.com\/a-successful-cx-starts-with-empathy\/\">\u00ab\u00a0A Successful CX Starts with Empathy\u00a0\u00bb (Un CX r\u00e9ussi commence par l&#8217;empathie) ici.<\/a><\/p>\n<\/div>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":234,"featured_media":5028,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[36],"tags":[],"blog-languages":[],"class_list":["post-31674","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-analytics-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Comment former les travailleurs \u00e0 distance \u00e0 l&#039;art de l&#039;empathie ? 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