{"id":31691,"date":"2020-04-29T15:02:59","date_gmt":"2020-04-29T15:02:59","guid":{"rendered":"https:\/\/www.calabrio.com\/fr\/blog\/4-conseils-de-formation-a-distance-pour-les-agents-de-centre-de-contact-occupes-donnes-par-des-etudiants-a-domicile\/"},"modified":"2025-10-24T10:42:32","modified_gmt":"2025-10-24T10:42:32","slug":"4-conseils-de-formation-a-distance-pour-les-agents-de-centre-de-contact-occupes-donnes-par-des-etudiants-a-domicile","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/fr\/blog\/4-conseils-de-formation-a-distance-pour-les-agents-de-centre-de-contact-occupes-donnes-par-des-etudiants-a-domicile\/","title":{"rendered":"4 conseils de formation \u00e0 distance pour les agents de centre de contact occup\u00e9s, donn\u00e9s par des \u00e9tudiants \u00e0 domicile"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_705c373a1588a7231a13680221fd760a\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Analytique <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">4 conseils de formation \u00e0 distance pour les agents de centre de contact occup\u00e9s, donn\u00e9s par des \u00e9tudiants \u00e0 domicile<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_705c373a1588a7231a13680221fd760a\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2F4-conseils-de-formation-a-distance-pour-les-agents-de-centre-de-contact-occupes-donnes-par-des-etudiants-a-domicile%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2F4-conseils-de-formation-a-distance-pour-les-agents-de-centre-de-contact-occupes-donnes-par-des-etudiants-a-domicile%2F&#038;text=4 conseils de formation \u00e0 distance pour les agents de centre de contact occup\u00e9s, donn\u00e9s par des \u00e9tudiants \u00e0 domicile\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2F4-conseils-de-formation-a-distance-pour-les-agents-de-centre-de-contact-occupes-donnes-par-des-etudiants-a-domicile%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>\u00c0 moins que vous n&rsquo;ayez re\u00e7u une formation d&rsquo;enseignant &#8211; ou que vous soyez mari\u00e9 \u00e0 un enseignant &#8211; cette situation d&rsquo;apprentissage \u00e0 distance dans laquelle nous sommes si nombreux peut mettre \u00e0 l&rsquo;\u00e9preuve m\u00eame les plus endurcis. J&rsquo;ai m\u00eame entendu certains parents parler d&rsquo;un \u00ab\u00a0sport extr\u00eame\u00a0\u00bb.<\/p>\n<p>&nbsp;<\/p>\n<p>Pourtant, il y a des gens qui enseignent \u00e0 leurs enfants \u00e0 la maison tout le temps et qui parviennent \u00e0 rester sains d&rsquo;esprit. C&rsquo;est pourquoi ces enfants scolaris\u00e9s \u00e0 domicile ont acquis un nouveau statut de h\u00e9ros parmi nous. Et ils ont des conseils qui ont fait leurs preuves et que tout le monde peut utiliser, en particulier les agents des centres de contact tr\u00e8s occup\u00e9s.<\/p>\n<p>&nbsp;<\/p>\n<h2>Anticipez le calendrier d&rsquo;apprentissage \u00e0 distance de vos enfants<\/h2>\n<p>Nous avons tous vu de nombreux conseils sur la fa\u00e7on d&rsquo;organiser la journ\u00e9e de votre apprenant \u00e0 distance tout en tenant compte de ses responsabilit\u00e9s professionnelles. Amy Leonard, un parent qui fait l&rsquo;\u00e9cole \u00e0 la maison, a cependant fait une suggestion que je n&rsquo;avais jamais entendue auparavant : avancer la journ\u00e9e d&rsquo;\u00e9cole.<\/p>\n<p>Leonard recommande d&rsquo;enseigner les mati\u00e8res intensives telles que les math\u00e9matiques, les sciences et l&rsquo;anglais le matin, et de r\u00e9server l&rsquo;apr\u00e8s-midi \u00e0 un travail plus autonome. Leonard explique que, de cette mani\u00e8re, ses enfants \u00ab\u00a0ont d\u00e9j\u00e0 re\u00e7u beaucoup d&rsquo;attention de ma part, et me laissent g\u00e9n\u00e9ralement du temps libre&#8230; pour que je puisse m&rsquo;occuper de la maison et assumer mes responsabilit\u00e9s dans le cadre de mes activit\u00e9s b\u00e9n\u00e9voles \u00ab\u00a0<sup>1.<\/sup><\/p>\n<p>&nbsp;<\/p>\n<h2>Mettez toujours en avant votre r\u00f4le de parent, mais soyez confiant dans votre r\u00f4le d&rsquo;enseignant.<\/h2>\n<p>Leonard dit qu&rsquo;il faut avant tout se rappeler que la relation parent-enfant est primordiale. \u00ab\u00a0Lorsque je me suis heurt\u00e9e \u00e0 mes enfants, ce qui est in\u00e9vitable, j&rsquo;ai constat\u00e9 qu&rsquo;il \u00e9tait important de ne pas insister sur les aspects acad\u00e9miques et d&rsquo;\u00e9tablir une relation. Les enfants sont plus enclins \u00e0 accepter le r\u00f4le d&rsquo;enseignant de leurs parents s&rsquo;ils se sentent en s\u00e9curit\u00e9 dans cette relation\u00a0\u00bb.<sup>2<\/sup><\/p>\n<p>Et lorsqu&rsquo;il s&rsquo;agit d&rsquo;enseigner, Monica Utsey, parent qui fait l&rsquo;\u00e9cole \u00e0 la maison, sugg\u00e8re de se rappeler que vous \u00eates d\u00e9j\u00e0 le \u00ab\u00a0premier enseignant et l&rsquo;enseignant le plus important\u00a0\u00bb de vos enfants.<sup>3<\/sup> Soyez donc confiant !<\/p>\n<p>&nbsp;<\/p>\n<h2>N&rsquo;h\u00e9sitez pas \u00e0 aller au-del\u00e0 des cours pour \u00e9duquer vos enfants<\/h2>\n<p>De nombreux homeschoolers partagent la philosophie selon laquelle le monde est une salle de classe, sans ligne de d\u00e9marcation stricte entre la vie et l&rsquo;\u00e9cole. Ainsi, en cette p\u00e9riode o\u00f9 pratiquement rien ne ressemble \u00e0 ce qui se fait habituellement, il est bon de se rappeler que l&rsquo;apprentissage \u00e0 distance ne doit pas n\u00e9cessairement ressembler \u00e0 l&rsquo;\u00e9cole normale.<\/p>\n<p>\u00ab\u00a0Il y a tant de choses \u00e0 apprendre dans la vie que nous n\u00e9gligeons souvent lorsque nous sommes dans un \u00e9tat d&rsquo;esprit scolaire\u00a0\u00bb, d\u00e9clare Jen Garrison Stuber, parent qui fait l&rsquo;\u00e9cole \u00e0 la maison. \u00ab\u00a0Cr\u00e9ez des \u0153uvres d&rsquo;art et de la musique ensemble. Cherchez le terme \u00ab\u00a0hygge\u00a0\u00bb pour trouver des id\u00e9es afin de rendre plus agr\u00e9able le fait de se terrer dans votre maison. \u00c9crivez des lettres \u00e0 des parents \u00e9loign\u00e9s \u00ab\u00a0<sup>4<\/sup><\/p>\n<p>&nbsp;<\/p>\n<p>Utsey et Leonard disent tous deux qu&rsquo;ils aiment aussi regarder des documentaires et \u00e9couter des podcasts avec leurs enfants. Et Leonard d&rsquo;ajouter : \u00ab\u00a0Lisez des livres ensemble, discutez de l&rsquo;actualit\u00e9, \u00e9coutez des podcasts, incluez-les dans tout ce que vous faites&#8230; et d\u00e9veloppez votre propre int\u00e9r\u00eat pour tout ce qu&rsquo;ils apprennent\u00a0\u00bb.<sup>5<\/sup><\/p>\n<p>&nbsp;<\/p>\n<p>Dans le cadre de cette approche flexible de l&rsquo;apprentissage, Michelle Serna, parent qui fait l&rsquo;\u00e9cole \u00e0 la maison, recommande de faire cinq choses pour votre ou vos apprenants \u00e0 distance chaque jour : pr\u00e9voir un temps d&rsquo;apprentissage en solitaire, comme la lecture tranquille ; les faire sortir et bouger ; les encourager \u00e0 poursuivre leurs int\u00e9r\u00eats personnels (sports, instruments de musique, artisanat, etc.) dans le cadre de leur journ\u00e9e d&rsquo;apprentissage ; terminer leur journ\u00e9e d&rsquo;apprentissage au moment o\u00f9 ils terminent la liste quotidienne des choses \u00e0 faire que vous avez \u00e9tablie pour eux ; et leur accorder un temps d&rsquo;\u00e9cran s\u00e9par\u00e9 du temps d&rsquo;apprentissage<sup>.6<\/sup><\/p>\n<p>&nbsp;<\/p>\n<h2>Obtenez de l&rsquo;aide et demandez des conseils lorsque vous en avez besoin<\/h2>\n<p>Personne ne s&rsquo;attend \u00e0 ce que les nouveaux parents qui suivent un enseignement \u00e0 distance se d\u00e9brouillent seuls. Leonard encourage tout le monde \u00e0 demander \u00e0 la famille \u00e9largie et aux amis de participer \u00e9galement. Sa propre m\u00e8re, par exemple, enseigne l&rsquo;histoire et l&rsquo;espagnol \u00e0 ses enfants en ligne, tandis que leur autre grand-m\u00e8re leur donne des devoirs et se rend disponible par t\u00e9l\u00e9phone pour r\u00e9pondre \u00e0 leurs questions scolaires<sup>.7<\/sup><\/p>\n<p>Enfin, en cas de doute, demandez l&rsquo;aide des pionniers de l&rsquo;enseignement \u00e0 distance qui vous ont pr\u00e9c\u00e9d\u00e9 : les enseignants \u00e0 domicile eux-m\u00eames. L&rsquo;ancienne professeure d&rsquo;anglais au lyc\u00e9e devenue parent d&rsquo;\u00e9l\u00e8ve, Shauna Anderson, par exemple, tient une liste en ligne d&rsquo;activit\u00e9s \u00e9ducatives gratuites, telles que des excursions virtuelles, des id\u00e9es de projets et des documentaires, qu&rsquo;elle recommande et donne \u00e9galement un cours en ligne \u00ab\u00a0Homeschooling 101\u00a0\u00bb sur <a href=\"https:\/\/www.unschool.school\/\" target=\"_blank\" rel=\"noopener noreferrer\">unschool.school<\/a><sup>.8.<\/sup><\/p>\n<p>&nbsp;<\/p>\n<p>Pour plus d&rsquo;informations sur la gestion d&rsquo;une main-d&rsquo;\u0153uvre \u00e0 distance &#8211; y compris la prise en compte des attentes suppl\u00e9mentaires en mati\u00e8re de formation \u00e0 distance &#8211; consultez<a href=\"https:\/\/www.calabrio.com\/wfo\/managing-remote-workforce\/\">notre Guide d\u00e9finitif.<\/a><\/p>\n<p>&nbsp;<\/p>\n<p><sup>1,2,3,4,5,7<\/sup> Education Week, \u00ab\u00a0Teaching Kids at Home During Coronavirus : Pro Tips From Homeschoolers\u00a0\u00bb. Le 17 mars 2020.<\/p>\n<p>&nbsp;<\/p>\n<p><sup>6<\/sup> The Cross Timbers Gazette, \u00ab\u00a0Distance Learning got You Overwhelmed ? Local Homeschooling Mom Shares Tips\u00a0\u00bb. Le 27 avril 2020.<\/p>\n<p>&nbsp;<\/p>\n<p><sup>8<\/sup> Fast Company, \u00ab\u00a0The COVID-19 Crisis is Giving Parents a Taste of Digital &lsquo;Unschooling&rsquo;\u00a0\u00bb. 24 mars 2020.<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":252,"featured_media":5044,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[36],"tags":[],"blog-languages":[],"class_list":["post-31691","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-analytics-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>4 conseils de formation \u00e0 distance pour les agents de centre de contact occup\u00e9s, donn\u00e9s par 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