{"id":34055,"date":"2020-07-29T08:59:04","date_gmt":"2020-07-29T08:59:04","guid":{"rendered":"https:\/\/www.calabrio.com\/fr\/blog\/ameliorez-vos-competences-cx-avec-laide-de-calabrio-et-rockstar-cx-2\/"},"modified":"2025-10-24T11:03:02","modified_gmt":"2025-10-24T11:03:02","slug":"ameliorez-vos-competences-cx-avec-laide-de-calabrio-et-rockstar-cx-2","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/fr\/blog\/ameliorez-vos-competences-cx-avec-laide-de-calabrio-et-rockstar-cx-2\/","title":{"rendered":"Am\u00e9liorez vos comp\u00e9tences CX avec l&rsquo;aide de Calabrio et Rockstar CX"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_658cd03d1136bb09eee81245445aa7f0\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Non class\u00e9 <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Am\u00e9liorez vos comp\u00e9tences CX avec l&rsquo;aide de Calabrio et Rockstar CX<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_658cd03d1136bb09eee81245445aa7f0\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Notre r\u00e9cent <a href=\"https:\/\/info.calabrio.com\/embracing-the-evolved-world-of-work\/\">rapport sur l&rsquo;\u00e9volution du monde du travail<\/a> montre que les attentes des clients ne font qu&rsquo;augmenter. \u00cates-vous pr\u00eat \u00e0 relever les d\u00e9fis de notre nouveau monde du travail ?<\/p>\n<p><p>Calabrio et James Dodkins veulent vous aider ! Il a mis en ligne son programme prim\u00e9 de certification de l&rsquo;exp\u00e9rience client &#8211; et vous pouvez d\u00e8s \u00e0 pr\u00e9sent demander un parrainage ! <\/p>\n<p><p>\u00c9coutez Dodkins lui-m\u00eame :<\/p>\n<p>\n<p>\n<p><p>Tout au long du programme, vous apprendrez des le\u00e7ons pr\u00e9cieuses sur l&rsquo;am\u00e9lioration de votre profil CX personnel, notamment :<\/p>\n<p>Comment vous connecter avec vos clients \u00e0 un niveau plus profondComment regarder votre entreprise de l&rsquo;ext\u00e9rieur vers l&rsquo;int\u00e9rieur et comprendre les vrais besoins de vos clientsComment cartographier le parcours du client, identifier les points \u00e0 am\u00e9liorer et fournir des r\u00e9sultats d&rsquo;exp\u00e9rience r\u00e9ussis<\/p>\n<p>Voici un aper\u00e7u du programme Sp\u00e9cialiste accr\u00e9dit\u00e9 de l&rsquo;exp\u00e9rience client, avec l&rsquo;aimable autorisation du site Rockstar CX de Dodkins :<\/p>\n<p><p>L&rsquo;ACXS est un nouveau programme de formation et de certification sur l&rsquo;exp\u00e9rience client con\u00e7u sp\u00e9cifiquement pour les professionnels de l&rsquo;exp\u00e9rience client qui ont besoin d&rsquo;outils, de techniques, de cadres et de mentalit\u00e9s puissamment simples et ayant un impact imm\u00e9diat qui, une fois appliqu\u00e9s, am\u00e9lioreront radicalement l&rsquo;exp\u00e9rience que leur entreprise offre \u00e0 leurs clients, leur procurant ainsi un avantage durable dans leur secteur. D\u00e9sormais disponible en ligne, \u00e0 la demande, selon vos conditions. <\/p>\n<p><p>Il ne reste plus que quelques places, alors <a href=\"https:\/\/info.calabrio.com\/become-a-cx-rockstar-training\/\">postulez d\u00e8s maintenant pour \u00eatre pris en consid\u00e9ration pour un parrainage ! <\/a> <\/p>\n<p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":223,"featured_media":20543,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[204],"tags":[],"blog-languages":[],"class_list":["post-34055","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classe"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ 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