{"id":34063,"date":"2020-04-29T15:02:59","date_gmt":"2020-04-29T15:02:59","guid":{"rendered":"https:\/\/www.calabrio.com\/fr\/blog\/4-conseils-dorientation-de-lecole-maternelle-pour-les-agents-de-centre-de-contact-a-forte-intensite-de-main-doeuvre\/"},"modified":"2025-10-24T10:45:05","modified_gmt":"2025-10-24T10:45:05","slug":"4-conseils-dorientation-de-lecole-maternelle-pour-les-agents-de-centre-de-contact-a-forte-intensite-de-main-doeuvre","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/fr\/blog\/4-conseils-dorientation-de-lecole-maternelle-pour-les-agents-de-centre-de-contact-a-forte-intensite-de-main-doeuvre\/","title":{"rendered":"4 conseils d&rsquo;orientation de l&rsquo;\u00e9cole maternelle pour les agents de centre de contact \u00e0 forte intensit\u00e9 de main-d&rsquo;\u0153uvre"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_d21e2806ca195d9006a1e7f82d5c6012\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Analytique <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">4 conseils d&rsquo;orientation de l&rsquo;\u00e9cole maternelle pour les agents de centre de contact \u00e0 forte intensit\u00e9 de main-d&rsquo;\u0153uvre<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_d21e2806ca195d9006a1e7f82d5c6012\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2F4-conseils-dorientation-de-lecole-maternelle-pour-les-agents-de-centre-de-contact-a-forte-intensite-de-main-doeuvre%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2F4-conseils-dorientation-de-lecole-maternelle-pour-les-agents-de-centre-de-contact-a-forte-intensite-de-main-doeuvre%2F&#038;text=4 conseils d&rsquo;orientation de l&rsquo;\u00e9cole maternelle pour les agents de centre de contact \u00e0 forte intensit\u00e9 de main-d&rsquo;\u0153uvre\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2F4-conseils-dorientation-de-lecole-maternelle-pour-les-agents-de-centre-de-contact-a-forte-intensite-de-main-doeuvre%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Si vous n&rsquo;avez jamais \u00e9t\u00e9 form\u00e9 en tant que stagiaire &#8211; ou si vous n&rsquo;avez jamais \u00e9t\u00e9 form\u00e9 par un stagiaire -, cette situation du march\u00e9 du travail, dans laquelle tant de personnes se retrouvent, peut \u00eatre consid\u00e9r\u00e9e comme une menace pour la sant\u00e9. J&rsquo;ai d\u00e9j\u00e0 constat\u00e9 que certains de mes parents qualifiaient ce sport d&rsquo;\u00a0\u00bbextr\u00eame\u00a0\u00bb.<\/p>\n<p>&nbsp;<\/p>\n<p>Et pourtant, il y a des hommes qui, avec leurs enfants, passent toute la journ\u00e9e \u00e0 la maison sans se pr\u00e9occuper de leur sort, et qui, de ce fait, ne sont pas \u00e0 la hauteur. Ces enseignants \u00e0 domicile ont donc obtenu un nouveau statut aupr\u00e8s de nous et d&rsquo;autres personnes. Et ils ont certains probl\u00e8mes connus, que tout le monde peut utiliser &#8211; en particulier les agents des centres de contact qui sont tr\u00e8s sollicit\u00e9s.<\/p>\n<p>&nbsp;<\/p>\n<h2>\u00c9tablissez le plan d&rsquo;\u00e9tude de vos enfants pour l&rsquo;\u00e9cole primaire.<\/h2>\n<p>Nous avons tous eu beaucoup d&rsquo;explications sur la fa\u00e7on dont vous planifiez votre s\u00e9jour \u00e0 l&rsquo;\u00e9tranger et sur la fa\u00e7on dont vous pouvez tenir compte de vos besoins professionnels. Amy Leonard, un enfant qui va \u00e0 l&rsquo;\u00e9cole \u00e0 partir de la maison, a cependant un point de vue que je n&rsquo;avais jamais eu : celui de l&rsquo;\u00e9chec scolaire.<\/p>\n<p>Leonard insiste sur le fait que les cours intensifs de math\u00e9matique, de sciences naturelles et d&rsquo;anglais du matin doivent \u00eatre enrichis et que le matin du soir doit \u00eatre r\u00e9serv\u00e9 au travail personnel. Leonard explique que ses enfants \u00ab\u00a0ont acquis \u00e0 ce moment-l\u00e0 beaucoup d&rsquo;amour pour moi, qu&rsquo;ils m&rsquo;accordent dans ce domaine beaucoup de temps libre, &#8230; et que je peux donc m&rsquo;occuper de la sant\u00e9 et de mes objectifs personnels\u00a0\u00bb. \u00ab\u00a0<sup>1<\/sup><\/p>\n<p>&nbsp;<\/p>\n<h2>Mettez votre famille \u00e0 l&rsquo;\u00e9cart en permanence, mais soyez conscient de votre r\u00f4le en tant qu&rsquo;enseignant.<\/h2>\n<p>Leonard explique que la relation entre l&rsquo;enfant et l&rsquo;adulte se situe \u00e0 un autre niveau. \u00ab\u00a0Lorsque je suis seul avec mes enfants, ce qui n&rsquo;est jamais le cas, j&rsquo;estime qu&rsquo;il est tr\u00e8s important que l&rsquo;\u00e9ducation acad\u00e9mique et l&rsquo;\u00e9ducation \u00e0 la citoyennet\u00e9 soient renforc\u00e9es. Les enfants sont d&rsquo;autant plus d\u00e9sireux d&rsquo;apprendre \u00e0 leurs parents \u00e0 jouer le r\u00f4le de lecteurs qu&rsquo;ils sont s\u00fbrs d&rsquo;eux dans cette relation. \u00ab\u00a0<sup>2<\/sup><\/p>\n<p>Et lorsque l&rsquo;heure est \u00e0 l&rsquo;enrichissement, Monica Utsey, qui s&rsquo;est rendue \u00e0 Hause pour s&rsquo;enrichir, s&rsquo;est engag\u00e9e \u00e0 ce que vous soyez d\u00e9j\u00e0 le \u00ab\u00a0meilleur enseignant et le plus important enseignant\u00a0\u00bb de vos enfants<sup>.3<\/sup> Vous aussi, soyez vigilants !<\/p>\n<p>&nbsp;<\/p>\n<h2>Vous \u00eates libre de vous familiariser avec l&rsquo;environnement et d&rsquo;\u00e9duquer vos enfants.<\/h2>\n<p>Certains Homeschoolers partagent la philosophie selon laquelle le monde est une salle de classe, dans laquelle il n&rsquo;y a pas d&rsquo;obstacle entre la vie et l&rsquo;\u00e9cole. \u00c0 cette \u00e9poque, o\u00f9 rien n&rsquo;est plus vrai que ce que nous vivons, il est bon de se rappeler qu&rsquo;une \u00e9tude \u00e0 l&rsquo;\u00e9tranger n&rsquo;est pas toujours comparable \u00e0 une \u00e9cole normale.<\/p>\n<p>\u00ab\u00a0Dans la vie, il y a tant \u00e0 apprendre, ce que nous ignorons souvent, alors que nous n&rsquo;apprenons qu&rsquo;\u00e0 l&rsquo;\u00e9cole\u00a0\u00bb, explique Jen Garrison Stuber, qui est \u00e9galement m\u00e8re d&rsquo;un enfant \u00e0 Hause. \u00ab\u00a0Faites appel \u00e0 l&rsquo;art et \u00e0 la musique en commun. Cherchez dans le mot \u00ab\u00a0hygge\u00a0\u00bb des id\u00e9es sur la mani\u00e8re dont vous pouvez g\u00e9rer les espaces communs de votre maison de mani\u00e8re agr\u00e9able. R\u00e9digez des notes d&rsquo;information \u00e0 l&rsquo;intention des personnes concern\u00e9es. \u00ab\u00a0<sup>4<\/sup><\/p>\n<p>&nbsp;<\/p>\n<p>Utsey et Leonard s&rsquo;accordent \u00e0 dire qu&rsquo;ils ont envie de r\u00e9aliser des films documentaires et des podcasts avec leurs enfants. Leonard a dit hinzu : \u00ab\u00a0Lesen Sie gemeinsam B\u00fccher, diskutieren Sie \u00fcber aktuelle Ereignisse, h\u00f6ren Sie Podcasts, beziehen Sie einfach in alles ein, was Sie tun &#8230; und steigern Sie Ihr eigenes Interesse an allem, was sie lernen\u00a0\u00bb<sup>.5<\/sup><\/p>\n<p>&nbsp;<\/p>\n<p>Dans le cadre de ce programme d&rsquo;apprentissage flexible, Michelle Serna, qui s&rsquo;est engag\u00e9e \u00e0 ce que ses enfants aient cinq choses \u00e0 faire : trouver le temps d&rsquo;apprendre dans la joie, par exemple en continuant \u00e0 lire ; les amener \u00e0 se d\u00e9tendre ; les encourager \u00e0 d\u00e9velopper leurs int\u00e9r\u00eats personnels (sport, musique, arts plastiques, etc.) en tant qu&rsquo;\u00e9l\u00e9ment de leur apprentissage ; terminer leur journ\u00e9e d&rsquo;apprentissage par une p\u00e9riode de temps o\u00f9 ils pourront \u00e9laborer leur liste de choses \u00e0 faire, qu&rsquo;ils pourront utiliser pour leur apprentissage.) en tant qu&rsquo;\u00e9l\u00e9ment de l&rsquo;apprentissage ; de faire durer l&rsquo;apprentissage jusqu&rsquo;\u00e0 l&rsquo;heure \u00e0 laquelle ils travaillent sur la liste de choses \u00e0 faire, que vous avez \u00e9tablie pour eux ; et de leur donner l&rsquo;\u00e2ge de l&rsquo;apprentissage, qui doit \u00eatre atteint pendant l&rsquo;apprentissage<sup>.6<\/sup><\/p>\n<p>&nbsp;<\/p>\n<h2>Aidez-nous et mordez dans le rat, si vous en avez besoin.<\/h2>\n<p>Personne ne s&rsquo;\u00e9tonne que les nouvelles m\u00e8res qui font des \u00e9tudes \u00e0 l&rsquo;\u00e9cole primaire sachent qu&rsquo;elles sont toutes capables de le faire. Leonard est persuad\u00e9 que sa famille et ses amis sont pr\u00eats \u00e0 s&rsquo;engager et \u00e0 s&rsquo;entraider. Sa propre m\u00e8re, par exemple, enrichit ses enfants en ligne en histoire et en espagnol, tandis que son autre grand-m\u00e8re leur offre des logements et les appelle par t\u00e9l\u00e9phone pour leur demander de s&rsquo;inscrire<sup>.7<\/sup><\/p>\n<p>Enfin, si vous avez besoin d&rsquo;aide, vous pouvez compter sur l&rsquo;aide des pionniers de l&rsquo;\u00e9ducation \u00e0 distance, qui se trouvaient \u00e0 vos c\u00f4t\u00e9s \u00e0 l&rsquo;\u00e9poque : les enseignants \u00e0 domicile eux-m\u00eames. Shauna Anderson, ancienne enseignante d&rsquo;anglais dans un lyc\u00e9e qui s&rsquo;est orient\u00e9 vers l&rsquo;\u00e9cole \u00e0 la maison, pr\u00e9sente, par exemple, une liste en ligne d&rsquo;activit\u00e9s \u00e9ducatives en ligne gratuites &#8211; comme des exercices virtuels, des projets et des documents &#8211; qu&rsquo;elle utilise, et enrichit \u00e9galement un cours en ligne intitul\u00e9 \u00ab\u00a0Homeschooling 101\u00a0\u00bb (\u00e9cole \u00e0 la maison 101) sur <a href=\"https:\/\/www.unschool.school\/\" target=\"_blank\" rel=\"noopener noreferrer\">unschool.school<\/a><sup>.8<\/sup><\/p>\n<p>&nbsp;<\/p>\n<p>Vous trouverez d&rsquo;autres informations sur l&rsquo;administration des agences de l&#8217;emploi, ainsi que sur l&rsquo;application de mesures sp\u00e9cifiques au secteur de l&#8217;emploi, dans le<a href=\"https:\/\/www.calabrio.com\/wfo\/managing-remote-workforce\/\">guide d\u00e9finitif<\/a> ci-joint.<\/p>\n<p>&nbsp;<\/p>\n<p><sup>1,2,3,4,5,7<\/sup> Education Week, \u00ab\u00a0Teaching Kids at Home During Coronavirus : Pro Tips From Homeschoolers\u00a0\u00bb. 17. M\u00e4rz 2020.<\/p>\n<p>&nbsp;<\/p>\n<p><sup>6<\/sup> The Cross Timbers Gazette, \u00ab\u00a0Distance Learning got You Overwhelmed ? Lokale Homeschooling-Mutter gibt Tipps\u00a0\u00bb. Le 27 avril 2020.<\/p>\n<p>&nbsp;<\/p>\n<p><sup>8<\/sup> Fast Company, \u00ab\u00a0The COVID-19 Crisis is Giving Parents a Taste of Digital &lsquo;Unschooling&rsquo;\u00a0\u00bb. 24. M\u00e4rz 2020.<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":252,"featured_media":5044,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[36],"tags":[],"blog-languages":[],"class_list":["post-34063","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-analytics-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>4 conseils d&#039;orientation de l&#039;\u00e9cole maternelle pour les agents de centre de contact \u00e0 forte intensit\u00e9 de main-d&#039;\u0153uvre | Calabrio<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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