{"id":36060,"date":"2021-06-22T09:38:01","date_gmt":"2021-06-22T09:38:01","guid":{"rendered":"https:\/\/www.calabrio.com\/fr\/blog\/utiliser-les-idees-des-clients-pour-creer-une-meilleure-experience-le-site-didees-calabrio\/"},"modified":"2026-01-19T06:44:48","modified_gmt":"2026-01-19T06:44:48","slug":"utiliser-les-idees-des-clients-pour-creer-une-meilleure-experience-le-site-didees-calabrio","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/fr\/blog\/utiliser-les-idees-des-clients-pour-creer-une-meilleure-experience-le-site-didees-calabrio\/","title":{"rendered":"Utiliser les id\u00e9es des clients pour cr\u00e9er une meilleure exp\u00e9rience : le site d&rsquo;id\u00e9es Calabrio"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_042fc22a0c9bc27f1c6a36f24f652f15\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Analytique <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Utiliser les id\u00e9es des clients pour cr\u00e9er une meilleure exp\u00e9rience : le site d&rsquo;id\u00e9es Calabrio<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_042fc22a0c9bc27f1c6a36f24f652f15\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Futiliser-les-idees-des-clients-pour-creer-une-meilleure-experience-le-site-didees-calabrio%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Futiliser-les-idees-des-clients-pour-creer-une-meilleure-experience-le-site-didees-calabrio%2F&#038;text=Utiliser les id\u00e9es des clients pour cr\u00e9er une meilleure exp\u00e9rience : le site d&rsquo;id\u00e9es Calabrio\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Futiliser-les-idees-des-clients-pour-creer-une-meilleure-experience-le-site-didees-calabrio%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Les commentaires des clients sont l&rsquo;\u00e9l\u00e9ment vital de notre gamme de produits, et nous cherchons toujours \u00e0 am\u00e9liorer leur exp\u00e9rience. Les clients peuvent guider nos processus de d\u00e9veloppement &#8211; par le biais du portail Calabrio Product Ideas. Voici comment cela fonctionne : Les clients soumettent leur id\u00e9e de produit \u00e0 la communaut\u00e9, et les autres utilisateurs votent, commentent, questionnent et compl\u00e8tent l&rsquo;id\u00e9e. Nous passons r\u00e9guli\u00e8rement la communaut\u00e9 au peigne fin pour trouver des sujets d&rsquo;actualit\u00e9 et des tendances qui alimentent notre d\u00e9veloppement.<\/p>\n<p>Il n&rsquo;est pas n\u00e9cessaire de se pr\u00e9cipiter et de commenter tout de suite &#8211; nous vous encourageons \u00e0 examiner les autres id\u00e9es soumises au cas o\u00f9 quelqu&rsquo;un d&rsquo;autre aurait d\u00e9j\u00e0 demand\u00e9 votre id\u00e9e. Si une id\u00e9e les int\u00e9resse, ils peuvent voter et ajouter un commentaire avec leur cas d&rsquo;utilisation ou des informations suppl\u00e9mentaires. Le vote est le meilleur moyen pour nous de savoir quelles sont les id\u00e9es qui plaisent le plus \u00e0 nos clients, et nous aimons voir l&rsquo;interaction entre nos clients.<\/p>\n<p>Voici quelques id\u00e9es r\u00e9centes qui ont donn\u00e9 lieu \u00e0 des mises \u00e0 jour de produits dans Calabrio ONE :<\/p>\n<h2>Flexibilit\u00e9 des r\u00e9unions<\/h2>\n<p>L&rsquo;id\u00e9e : \u00ab\u00a0Je sugg\u00e8re que lors de la cr\u00e9ation d&rsquo;une occurrence, vous puissiez avoir une option pour verrouiller ou non les d\u00e9tails de la r\u00e9currence. Si vous ouvrez un \u00e9v\u00e9nement, le syst\u00e8me pourrait vous demander \u00ab\u00a0Souhaitez-vous modifier cet \u00e9v\u00e9nement ou toute la s\u00e9rie ?\u00a0\u00bb et les modifications n&rsquo;affecteraient pas les r\u00e9servations futures (comme dans Outlook, par exemple).<\/p>\n<p>La r\u00e9solution : Cette r\u00e9solution est d\u00e9sormais publi\u00e9e dans le cadre de notre nouvel outil \u00ab\u00a0R\u00e9unions\u00a0\u00bb sur le web. Vous pouvez planifier des r\u00e9unions individuelles et d&rsquo;\u00e9quipe \u00e0 des heures fixes et modifier ces r\u00e9unions pour une seule occurrence, toutes les occurrences ou toutes les occurrences \u00e0 partir d&rsquo;une date sp\u00e9cifique et \u00e0 l&rsquo;avenir.<\/p>\n<h2>Modifier le mot de passe MyTime<\/h2>\n<p>L&rsquo;id\u00e9e : Inviter les utilisateurs \u00e0 modifier leur mot de passe par d\u00e9faut lors de leur premi\u00e8re connexion \u00e0 MyTime, afin qu&rsquo;ils n&rsquo;utilisent pas le mot de passe g\u00e9n\u00e9rique et qu&rsquo;il soit remplac\u00e9 par un mot de passe plus fort.<\/p>\n<p>La solution : Nous introduisons une nouvelle solution de connexion pour le nouveau Calabrio ONE. En plus d&rsquo;assurer un acc\u00e8s unifi\u00e9 au nouveau Calabrio WFM au sein de la suite Calabrio ONE, le changement assure \u00e9galement la p\u00e9rennit\u00e9 de la plateforme en termes de s\u00e9curit\u00e9, de conformit\u00e9 et d&rsquo;\u00e9volutivit\u00e9.<\/p>\n<h2>Vous avez une id\u00e9e ? Tenez-nous au courant !<\/h2>\n<p>Si vous \u00eates un client actuel, vos id\u00e9es sont importantes pour nous et nous les prenons toutes au s\u00e9rieux. Vos contributions sont essentielles \u00e0 notre mission et \u00e0 notre r\u00e9ussite future. Soumettez votre id\u00e9e, et commentez\/votez sur d&rsquo;autres id\u00e9es, sur notre page Id\u00e9es dans le <a href=\"https:\/\/success.calabrio.com\/s\/ideas\">Calabrio Success Center<\/a> (connexion requise).<\/p>\n<p>Si vous \u00eates encore en train de nous d\u00e9couvrir, n&rsquo;h\u00e9sitez pas \u00e0 <a href=\"https:\/\/www.calabrio.com\/fr\/connecter\/\">nous contacter<\/a> et nous nous ferons un plaisir de vous proposer une d\u00e9monstration.<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":234,"featured_media":39768,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[36],"tags":[],"blog-languages":[],"class_list":["post-36060","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-analytics-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Utiliser les id\u00e9es des clients pour cr\u00e9er une meilleure exp\u00e9rience : le site d&#039;id\u00e9es Calabrio | Calabrio<\/title>\n<meta name=\"description\" content=\"Les clients peuvent guider nos processus de d\u00e9veloppement - par le biais du portail Calabrio Product Ideas. 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