{"id":37527,"date":"2025-09-19T20:01:46","date_gmt":"2025-09-19T20:01:46","guid":{"rendered":"https:\/\/www.calabrio.com\/fr\/blog\/pourquoi-le-wfm-traditionnel-est-termine-la-montee-en-puissance-de-calabrio-workforce-intelligence\/"},"modified":"2026-03-04T11:39:50","modified_gmt":"2026-03-04T11:39:50","slug":"pourquoi-le-wfm-traditionnel-est-termine-la-montee-en-puissance-de-calabrio-workforce-intelligence","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/fr\/blog\/pourquoi-le-wfm-traditionnel-est-termine-la-montee-en-puissance-de-calabrio-workforce-intelligence\/","title":{"rendered":"Pourquoi le WFM traditionnel est termin\u00e9 : La mont\u00e9e en puissance de Calabrio Workforce Intelligence"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_380a6afb3745ac2d53d859e3c6613a8f\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Centre de contact IA <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Gestion du personnel <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Pourquoi le WFM traditionnel est termin\u00e9 : La mont\u00e9e en puissance de Calabrio Workforce Intelligence<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_380a6afb3745ac2d53d859e3c6613a8f\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fpourquoi-le-wfm-traditionnel-est-termine-la-montee-en-puissance-de-calabrio-workforce-intelligence%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fpourquoi-le-wfm-traditionnel-est-termine-la-montee-en-puissance-de-calabrio-workforce-intelligence%2F&#038;text=Pourquoi le WFM traditionnel est termin\u00e9 : La mont\u00e9e en puissance de Calabrio Workforce Intelligence\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fpourquoi-le-wfm-traditionnel-est-termine-la-montee-en-puissance-de-calabrio-workforce-intelligence%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p><span data-contrast=\"auto\">La gestion traditionnelle du personnel (WFM) a \u00e9t\u00e9 con\u00e7ue pour les processus et les exigences d&rsquo;hier. Les syst\u00e8mes statiques bas\u00e9s sur des r\u00e8gles, qu&rsquo;ils soient sur site ou h\u00e9berg\u00e9s dans le nuage, ne peuvent pas suivre le rythme des centres de contact volatiles et omnicanaux d&rsquo;aujourd&rsquo;hui.  <\/span><span> <\/span><\/p>\n<p><span> <\/span><\/p>\n<p><span data-contrast=\"auto\">C&rsquo;est pourquoi Calabrio red\u00e9finit la cat\u00e9gorie avec le lancement de <\/span><a href=\"https:\/\/www.calabrio.com\/fr\/produits\/calabrio-workforce-intelligence-wfi-projet-de-page-datterrissage\/\"><span data-contrast=\"none\">Calabrio Workforce Intelligence<\/span><\/a><span data-contrast=\"auto\">une solution d&rsquo;IA native dans le cloud qui offre une agilit\u00e9 en temps r\u00e9el, une intelligence plus profonde et une automatisation plus intelligente.<\/span><span> <\/span><\/p>\n<p><span> <\/span><\/p>\n<p><span data-contrast=\"auto\">Avec Calabrio WFI, la pr\u00e9vision, la planification et la gestion intrajournali\u00e8re ne sont plus des processus r\u00e9actifs. Ils sont pilot\u00e9s par l&rsquo;IA, autonomes et apprennent en permanence, ce qui permet aux centres de contact d&rsquo;anticiper le changement et non de le subir. C&rsquo;est l&rsquo;avenir de l&rsquo;optimisation des effectifs : construit pour la souplesse, r\u00e9gl\u00e9 pour la performance et con\u00e7u autour de l&rsquo;agent.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span data-contrast=\"none\">D&rsquo;Erlang \u00e0 l&rsquo;IA : un si\u00e8cle d&rsquo;\u00e9volution de la main-d&rsquo;\u0153uvre<\/span><\/h2>\n<p><span data-contrast=\"auto\">Il y a plus de 100 ans, la math\u00e9maticienne danoise Agner Krarup Erlang a jet\u00e9 les bases math\u00e9matiques de la planification de la main-d&rsquo;\u0153uvre. Ses formules ont aid\u00e9 les premiers op\u00e9rateurs t\u00e9l\u00e9phoniques \u00e0 pr\u00e9voir les volumes d&rsquo;appels et \u00e0 recruter du personnel en cons\u00e9quence. Les principes qu&rsquo;il a introduits, \u00e0 savoir la pr\u00e9vision de la demande, la planification du personnel et l&rsquo;assurance que le bon nombre de personnes sont disponibles au bon moment, ont d\u00e9fini la naissance de la gestion des ressources humaines.<\/span><span> <\/span><\/p>\n<p><span data-contrast=\"auto\">Pendant des d\u00e9cennies, les syst\u00e8mes de gestion des ressources humaines ont prolong\u00e9 ces principes. Ils fournissent des pr\u00e9visions, \u00e9tablissent des calendriers et contr\u00f4lent leur respect. Mais si les math\u00e9matiques d&rsquo;Erlang restent pertinentes, les syst\u00e8mes h\u00e9rit\u00e9s qui en sont issus sont statiques, cloisonn\u00e9s et lents. Dans un monde de travail \u00e0 distance, de complexit\u00e9 omnicanale et de demande impr\u00e9visible, le WFM traditionnel est devenu plus un goulot d&rsquo;\u00e9tranglement qu&rsquo;une solution.<\/span><\/p>\n<h2><span data-contrast=\"none\">Pourquoi les centres de contact modernes ne peuvent pas compter sur les anciens syst\u00e8mes de gestion des flux de travail (WFM)<\/span><span> <\/span><\/h2>\n<p><span data-contrast=\"auto\">Malgr\u00e9 les \u00ab\u00a0bolt-ons\u00a0\u00bb de l&rsquo;IA, l&rsquo;ancien WFM souffre toujours de d\u00e9fauts structurels :<\/span><span> <\/span><\/p>\n<ul>\n<li><b><span data-contrast=\"auto\">Pr\u00e9visions rigides :<\/span><\/b><span data-contrast=\"auto\"> Bas\u00e9es sur des moyennes historiques et non sur des dynamiques en temps r\u00e9el.<\/span><span> <\/span><\/li>\n<li><b><span data-contrast=\"auto\">Ajustements manuels intrajournaliers :<\/span><\/b><span data-contrast=\"auto\"> Une lutte contre l&rsquo;incendie r\u00e9active au lieu d&rsquo;une optimisation proactive.<\/span><span> <\/span><\/li>\n<li><b><span data-contrast=\"auto\">La d\u00e9responsabilisation des agents :<\/span><\/b><span data-contrast=\"auto\"> La flexibilit\u00e9 limit\u00e9e et le manque d&rsquo;autonomie alimentent <\/span><a href=\"https:\/\/www.calabrio.com\/fr\/blog\/comment-lutter-contre-lattrition-des-agents-des-centres-dappels\/\n\"><span data-contrast=\"none\">l&rsquo;\u00e9puisement professionnel et l&rsquo;attrition<\/span><\/a><span data-contrast=\"auto\">.<\/span><span> <\/span><\/li>\n<li><b><span data-contrast=\"auto\">Architecture fragment\u00e9e :<\/span><\/b><span data-contrast=\"auto\"> Des syst\u00e8mes cloisonn\u00e9s qui entra\u00eenent une augmentation des co\u00fbts informatiques et freinent l&rsquo;innovation.<\/span><span> <\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Le r\u00e9sultat avec de nombreuses solutions : des pr\u00e9visions manqu\u00e9es, des calendriers non respect\u00e9s, des agents d\u00e9sengag\u00e9s, des co\u00fbts en hausse et une baisse de la satisfaction des clients.<\/span><\/p>\n<h2><span data-contrast=\"none\">L&rsquo;h\u00e9ritage des premi\u00e8res de Calabrio<\/span><\/h2>\n<p><span data-contrast=\"auto\">Calabrio a toujours \u00e9t\u00e9 \u00e0 l&rsquo;avant-garde de la r\u00e9imagination du WFM. Nous avons \u00e9t\u00e9 les premiers \u00e0 le faire :<\/span><span> <\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">Pr\u00e9visions multi-comp\u00e9tences, adapt\u00e9es \u00e0 la complexit\u00e9 moderne.<\/span><span> <\/span><\/li>\n<li><a href=\"https:\/\/www.calabrio.com\/fr\/produits\/gestion-du-personnel\/actualisation-de-lauto-programmation\/\"><span data-contrast=\"none\">Programmation autonome par l&rsquo;agent<\/span><\/a><span data-contrast=\"auto\">qui met la flexibilit\u00e9 entre les mains des employ\u00e9s.<\/span><span> <\/span><\/li>\n<li><span data-contrast=\"auto\">WFM en nuage, \u00e9liminant les obstacles li\u00e9s \u00e0 l&rsquo;infrastructure existante.<\/span><span> <\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Chaque innovation repr\u00e9sente un pas vers l&rsquo;agilit\u00e9, l&rsquo;autonomie et l&rsquo;intelligence. Aujourd&rsquo;hui, Calabrio Workforce Intelligence repr\u00e9sente un nouveau pas en avant.<\/span><span> <\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span data-contrast=\"none\">L&rsquo;avantage de Calabrio Workforce Intelligence<\/span><\/h2>\n<p><span data-contrast=\"auto\">Calabrio WFI est diff\u00e9rent parce que l&rsquo;IA n&rsquo;est pas ajout\u00e9e, elle est int\u00e9gr\u00e9e au c\u0153ur du syst\u00e8me. L&rsquo;intelligence est au c\u0153ur de chaque fonction, ce qui permet aux centres de contact de passer d&rsquo;une planification statique \u00e0 une optimisation continue.<\/span><span> <\/span><\/p>\n<ul>\n<li><b><span data-contrast=\"auto\">Agilit\u00e9 \u00e9volutive et native dans le nuage :<\/span><\/b><span data-contrast=\"auto\"> De niveau entreprise, con\u00e7u pour la r\u00e9silience et la rapidit\u00e9.<\/span><span> <\/span><\/li>\n<li><b><span data-contrast=\"auto\">L&rsquo;IA au c\u0153ur du syst\u00e8me :<\/span><\/b><span data-contrast=\"auto\"> Pr\u00e9visions, planification, gestion intrajournali\u00e8re : tous ces \u00e9l\u00e9ments sont aliment\u00e9s par l&rsquo;IA.<\/span><span> <\/span><\/li>\n<li><b><span data-contrast=\"auto\">Agilit\u00e9 autonome en temps r\u00e9el :<\/span><\/b><span data-contrast=\"auto\"> Ajustement instantan\u00e9 des horaires et du personnel en cas d&rsquo;impr\u00e9vu.<\/span><span> <\/span><\/li>\n<li><b><span data-contrast=\"auto\">Apprentissage continu :<\/span><\/b><span data-contrast=\"auto\"> Devient plus intelligent chaque jour en absorbant les donn\u00e9es op\u00e9rationnelles, conversationnelles et de performance.<\/span><span> <\/span><\/li>\n<li><b><span data-contrast=\"auto\">Conception centr\u00e9e sur l&rsquo;agent :<\/span><\/b><span data-contrast=\"auto\"> De l&rsquo;auto-planification au coaching personnalis\u00e9, WFI permet aux employ\u00e9s de s&rsquo;\u00e9panouir.<\/span><span> <\/span><\/li>\n<\/ul>\n<h2><span data-contrast=\"none\">D\u00e9passer le changement<\/span><\/h2>\n<p><span data-contrast=\"auto\">Les centres de contact n&rsquo;ont jamais \u00e9t\u00e9 aussi sollicit\u00e9s. Les clients attendent une assistance instantan\u00e9e, personnalis\u00e9e et omnicanale. Les effectifs sont plus distribu\u00e9s et plus flexibles que jamais. L&rsquo;attrition, la pression des co\u00fbts et l&rsquo;\u00e9volution de la demande font que l&rsquo;agilit\u00e9 n&rsquo;est pas n\u00e9gociable.<\/span><span> <\/span><\/p>\n<p><span data-contrast=\"auto\">Les outils WFM traditionnels tentent de g\u00e9rer le chaos. Calabrio Workforce Intelligence l&rsquo;\u00e9limine, en donnant aux centres de contact le pouvoir d&rsquo;anticiper, de s&rsquo;adapter et d&rsquo;agir en temps r\u00e9el gr\u00e2ce \u00e0 l&rsquo;IA et \u00e0 des fonctions habilitantes telles que :<\/span><span> <\/span><\/p>\n<ul>\n<li><b><span data-contrast=\"auto\">Agent Assist :  <\/span><\/b><span data-contrast=\"auto\">Donnez \u00e0 vos agents plus d&rsquo;autonomie, de flexibilit\u00e9 et des r\u00e9ponses instantan\u00e9es aux questions de planification. Notre  <\/span><a href=\"https:\/\/www.calabrio.com\/fr\/produits\/calabrio-workforce-intelligence-wfi-projet-de-page-datterrissage\/fonction-calabrio-agent-assist\/\"><span data-contrast=\"none\">Le copilote de main-d&rsquo;\u0153uvre pilot\u00e9 par l&rsquo;IA d&rsquo;Agentic<\/span><\/a><span data-contrast=\"auto\"> permet une planification en libre-service en temps r\u00e9el, adapt\u00e9e au contexte et conforme, gr\u00e2ce \u00e0 des interactions naturelles et humaines via les t\u00e9l\u00e9phones portables et les ordinateurs de bureau.<\/span><span> <\/span><\/li>\n<li><b><span data-contrast=\"auto\">Assistant du superviseur :  <\/span><\/b><span data-contrast=\"auto\">Lib\u00e9rez vos managers pour qu&rsquo;ils se concentrent sur les t\u00e2ches et les informations les plus importantes gr\u00e2ce \u00e0 un assistant dot\u00e9 d&rsquo;une intelligence artificielle et con\u00e7u pour r\u00e9pondre \u00e0 leurs besoins. Bient\u00f4t disponible sur WFI, Supervisor Assist analysera les risques de mani\u00e8re proactive, d\u00e9tectera les anomalies et les tendances, et formulera des recommandations de coaching en temps r\u00e9el.<\/span><span> <\/span><\/li>\n<li><b><span data-contrast=\"auto\">Actions pr\u00e9dictives :  <\/span><\/b><span data-contrast=\"auto\">Et si vous pouviez non seulement d\u00e9tecter les probl\u00e8mes d\u00e8s leur apparition, mais aussi pr\u00e9voir leur impact et hi\u00e9rarchiser les bonnes actions ? Les actions pr\u00e9dictives renforceront les op\u00e9rations des centres de contact en permettant justement une adaptation en temps r\u00e9el et une prise de d\u00e9cision plus intelligente qui augmentent les niveaux de service et am\u00e9liorent l&rsquo;exp\u00e9rience des clients.<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Il ne s&rsquo;agit pas d&rsquo;une \u00e9volution. Il s&rsquo;agit d&rsquo;une r\u00e9invention. Il s&rsquo;agit de  <\/span><b><span data-contrast=\"auto\">Intelligence \u00e9conomique.<\/span><\/b><span> <\/span><\/p>\n<p><span> <\/span><\/p>\n<h2><span data-contrast=\"none\">Pr\u00eat pour l&rsquo;avenir<\/span><\/h2>\n<p><span data-contrast=\"auto\">C&rsquo;est le moment id\u00e9al pour devenir un client de Calabrio. Avec Workforce Intelligence, vous ne vous contentez pas de suivre le changement, vous le d\u00e9passez. Vous \u00eates \u00e0 la t\u00eate de l&rsquo;\u00e9volution vers l&rsquo;optimisation de la main-d&rsquo;\u0153uvre en temps r\u00e9el, centr\u00e9e sur l&rsquo;agent et ax\u00e9e sur l&rsquo;IA, qui d\u00e9finira l&rsquo;avenir de l&rsquo;exp\u00e9rience client.<\/span><span> <\/span><\/p>\n<p><span data-contrast=\"auto\">Que vous cherchiez \u00e0 r\u00e9duire les co\u00fbts, \u00e0 responsabiliser vos agents ou \u00e0 fournir le service transparent que vos clients exigent, Calabrio Workforce Intelligence vous place dans le si\u00e8ge du conducteur.<\/span><span> <\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span data-contrast=\"auto\"><a href=\"https:\/\/www.calabrio.com\/fr\/produits\/calabrio-workforce-intelligence-wfi-projet-de-page-datterrissage\/\">D\u00e9couvrez comment Calabrio Workforce Intelligence peut transformer votre centre de contact<\/a> et pourquoi l&rsquo;avenir appartient \u00e0 ceux qui agissent aujourd&rsquo;hui.<\/span><span> <a href=\"https:\/\/www.calabrio.com\/fr\/reservez-une-demonstration\/\">R\u00e9servez une d\u00e9monstration d\u00e8s aujourd&rsquo;hui<\/a>.<\/span><\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":245,"featured_media":37524,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"om_disable_all_campaigns":false,"footnotes":""},"categories":[418,211],"tags":[],"blog-languages":[],"class_list":["post-37527","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-centre-de-contact-ia","category-gestion-du-personnel"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Calabrio Workforce Intelligence : Une nouvelle \u00e8re de WFM commence | Calabrio<\/title>\n<meta name=\"description\" content=\"Le WFM traditionnel a du mal \u00e0 suivre le rythme des centres de contact d&#039;aujourd&#039;hui. 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