{"id":38864,"date":"2025-11-24T13:48:44","date_gmt":"2025-11-24T13:48:44","guid":{"rendered":"https:\/\/www.calabrio.com\/fr\/blog\/rencontrez-mon-calabrio-permettre-a-chaque-agent-detre-performant-de-se-developper-et-de-prosperer\/"},"modified":"2025-11-24T14:44:19","modified_gmt":"2025-11-24T14:44:19","slug":"rencontrez-mon-calabrio-permettre-a-chaque-agent-detre-performant-de-se-developper-et-de-prosperer","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/fr\/blog\/rencontrez-mon-calabrio-permettre-a-chaque-agent-detre-performant-de-se-developper-et-de-prosperer\/","title":{"rendered":"Rencontrez Mon Calabrio : Permettre \u00e0 chaque agent d&rsquo;\u00eatre performant, de se d\u00e9velopper et de prosp\u00e9rer"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_6e3ea218ea801a7d24bf9e7ba0a4713e\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Gestion des performances <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Rencontrez Mon Calabrio : Permettre \u00e0 chaque agent d&rsquo;\u00eatre performant, de se d\u00e9velopper et de prosp\u00e9rer<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_6e3ea218ea801a7d24bf9e7ba0a4713e\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Frencontrez-mon-calabrio-permettre-a-chaque-agent-detre-performant-de-se-developper-et-de-prosperer%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Frencontrez-mon-calabrio-permettre-a-chaque-agent-detre-performant-de-se-developper-et-de-prosperer%2F&#038;text=Rencontrez Mon Calabrio : Permettre \u00e0 chaque agent d&rsquo;\u00eatre performant, de se d\u00e9velopper et de prosp\u00e9rer\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Frencontrez-mon-calabrio-permettre-a-chaque-agent-detre-performant-de-se-developper-et-de-prosperer%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>L&rsquo;attrition \u00e9lev\u00e9e reste l&rsquo;un des d\u00e9fis les plus difficiles et les plus co\u00fbteux pour les centres de contact. Selon <a href=\"https:\/\/www.contactbabel.com\/\">ContactBabel<\/a>, un centre de contact britannique de 500 places d\u00e9pense probablement plus de 2 millions de livres sterling chaque ann\u00e9e pour l&rsquo;attrition et les absences. Pour une grande entreprise am\u00e9ricaine, ce chiffre s&rsquo;\u00e9l\u00e8ve \u00e0 plus de 5 millions de dollars par an.<\/p>\n<p>&nbsp;<\/p>\n<p>C&rsquo;est pourquoi <a href=\"https:\/\/www.calabrio.com\/fr\/produits\/gestion-des-performances\/\">Calabrio Performance Management<\/a> va bien au-del\u00e0 du logiciel. Il s&rsquo;agit d&rsquo;une strat\u00e9gie holistique visant \u00e0 identifier et \u00e0 d\u00e9velopper les talents, \u00e0 stimuler l&rsquo;engagement et \u00e0 offrir une exp\u00e9rience client toujours exceptionnelle. Notre solution compl\u00e8te vous permet de relever vos plus grands d\u00e9fis et de cr\u00e9er une culture durable de la performance.<\/p>\n<p>&nbsp;<\/p>\n<h2>Une exp\u00e9rience connect\u00e9e : De la connaissance \u00e0 l&rsquo;action<\/h2>\n<p>&nbsp;<\/p>\n<p>La gestion des performances r\u00e9unit les donn\u00e9es sur les performances, le coaching et le d\u00e9veloppement en une seule exp\u00e9rience transparente pour les agents et les superviseurs.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>A l&rsquo;int\u00e9rieur de mon Calabrio : L&rsquo;exp\u00e9rience de l&rsquo;agent revisit\u00e9e<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Votre croissance, vos objectifs, vos performances &#8211; tout cela en un seul endroit. L&rsquo;avenir s&rsquo;annonce radieux pour les agents avec My Calabrio, leur centre personnalis\u00e9 d&rsquo;informations sur les performances, le d\u00e9veloppement et l&rsquo;\u00e9volution de carri\u00e8re.<\/p>\n<ul>\n<li><strong>1:1 et mini-objectifs<\/strong>: Les agents peuvent rester sur la bonne voie gr\u00e2ce aux sessions individuelles \u00e0 venir et aux petits objectifs qui rendent les progr\u00e8s r\u00e9alisables et gratifiants.<\/li>\n<li><strong>Gestion unifi\u00e9e des horaires<\/strong>: Les agents peuvent g\u00e9rer l&rsquo;ensemble de leur emploi du temps (appels, sessions de coaching et pauses) en un seul endroit. Demandez des modifications sans effort et restez synchronis\u00e9.<\/li>\n<li><strong>Coaching et formation<\/strong>: Les sessions de coaching sont automatiquement programm\u00e9es en fonction des besoins et de la disponibilit\u00e9, ce qui garantit un d\u00e9veloppement coh\u00e9rent sans les tracas administratifs.<\/li>\n<li><strong>Demande de coaching :<\/strong> les agents peuvent demander de mani\u00e8re proactive des sessions de coaching lorsqu&rsquo;ils estiment avoir besoin d&rsquo;un soutien ou de conseils suppl\u00e9mentaires, ce qui leur permet de contr\u00f4ler leur d\u00e9veloppement.<\/li>\n<\/ul>\n<p><strong>Les d\u00e9tails qui font la diff\u00e9rence<\/strong><\/p>\n<ul>\n<li><strong>Tableau de bord des performances<\/strong>: Un aper\u00e7u clair et personnalis\u00e9 des mesures de performance des agents, de l&rsquo;adh\u00e9sion, du temps de traitement, des scores de qualit\u00e9, et plus encore, afin que les agents puissent surveiller leurs tendances et prendre des mesures en connaissance de cause.<\/li>\n<li><strong>Tableau de bord du coaching<\/strong>: Les agents peuvent voir exactement ce qui a \u00e9t\u00e9 discut\u00e9 lors de leurs sessions de coaching, ce qui est attendu pour la suite et comment ils progressent, le tout avec une transparence totale.<\/li>\n<\/ul>\n<h2>Pour les superviseurs : Diriger avec clart\u00e9 et confiance<\/h2>\n<p>&nbsp;<\/p>\n<p>Et cela ne s&rsquo;arr\u00eate pas l\u00e0. La gestion des performances fournit \u00e9galement des informations au superviseur ! Votre page d&rsquo;accueil offre une visibilit\u00e9 instantan\u00e9e des performances de l&rsquo;\u00e9quipe, des personnes qui excellent, de celles qui ont besoin de soutien et de celles sur lesquelles il faut se concentrer d\u00e8s maintenant. Plongez dans les KPI, suivez les activit\u00e9s de coaching et analysez les tendances des performances pour reconna\u00eetre les r\u00e9ussites, motiver votre \u00e9quipe et favoriser l&rsquo;am\u00e9lioration continue.<\/p>\n<ul>\n<li><strong>Tableau de bord KPI<\/strong>: Un seul clic vous permet d&rsquo;avoir une vue compl\u00e8te des performances de votre \u00e9quipe. Identifiez rapidement les tendances, les valeurs aberrantes et les opportunit\u00e9s de coaching afin de prendre des mesures rapides et efficaces.<\/li>\n<li><strong>Parcours de performance personnalis\u00e9s :<\/strong> Concevez des parcours de d\u00e9veloppement sur mesure pour des \u00e9quipes ou des groupes en fonction d&rsquo;indicateurs de performance et d&rsquo;objectifs.<\/li>\n<li><strong>Smart Coaching :<\/strong> programmez automatiquement des sessions lorsque des d\u00e9clencheurs de performance se produisent, garantissant un retour d&rsquo;information en temps voulu et r\u00e9duisant les efforts manuels.<\/li>\n<li><strong>Le coaching en toute simplicit\u00e9<\/strong>: Planifiez et g\u00e9rez des sessions de coaching directement dans l&rsquo;application, qu&rsquo;elles soient r\u00e9currentes ou ad hoc. Fixez des objectifs, d\u00e9finissez des domaines d&rsquo;intervention et d\u00e9finissez les prochaines \u00e9tapes sans avoir recours \u00e0 des feuilles de calcul ou \u00e0 un suivi manuel.<\/li>\n<li><strong>Tableau de bord de l&rsquo;efficacit\u00e9 du coaching<\/strong>: Bouclez la boucle en mesurant l&rsquo;impact du coaching sur les performances au fil du temps. Voyez ce qui fonctionne, ce qui ne fonctionne pas, et affinez continuellement votre approche du leadership pour un impact maximal.<\/li>\n<\/ul>\n<p>Calabrio Performance Management n&rsquo;est pas seulement une question de donn\u00e9es, c&rsquo;est une question de personnes. Avec My Calabrio, chaque agent se sent capable de performer, de se d\u00e9velopper et de prosp\u00e9rer. Et chaque superviseur acquiert la clart\u00e9 et les outils n\u00e9cessaires pour diriger en toute confiance. Ensemble, vous construirez un lieu de travail o\u00f9 les performances et les personnes s&rsquo;\u00e9panouissent.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Pour en savoir plus sur la gestion de la performance et My Calabrio, <a href=\"https:\/\/www.calabrio.com\/fr\/reservez-une-demonstration\/\">r\u00e9servez une d\u00e9monstration d\u00e8s aujourd&rsquo;hui !<\/a><\/strong><\/p>\n<p>&nbsp;<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":367,"featured_media":40866,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[635],"tags":[],"blog-languages":[],"class_list":["post-38864","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gestion-des-performances"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Rencontrez Mon Calabrio : Permettre \u00e0 chaque agent d&#039;\u00eatre performant, de se d\u00e9velopper et de prosp\u00e9rer | Calabrio<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez la solution tout-en-un de gestion de la performance de Calabrio, con\u00e7ue pour r\u00e9duire l&#039;attrition, rationaliser le coaching et permettre \u00e0 chaque agent de se d\u00e9velopper et de r\u00e9ussir.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calabrio.com\/fr\/blog\/rencontrez-mon-calabrio-permettre-a-chaque-agent-detre-performant-de-se-developper-et-de-prosperer\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Rencontrez Mon Calabrio : Permettre 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