{"id":40167,"date":"2026-01-19T15:16:31","date_gmt":"2026-01-19T15:16:31","guid":{"rendered":"https:\/\/www.calabrio.com\/fr\/blog\/evalue-par-les-clients-reconnu-par-g2-les-victoires-hivernales-de-calabrio\/"},"modified":"2026-03-31T12:34:04","modified_gmt":"2026-03-31T12:34:04","slug":"evalue-par-les-clients-reconnu-par-g2-les-victoires-hivernales-de-calabrio","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/fr\/blog\/evalue-par-les-clients-reconnu-par-g2-les-victoires-hivernales-de-calabrio\/","title":{"rendered":"Evalu\u00e9 par les clients, reconnu par G2 : Les victoires hivernales de Calabrio"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_55e7ef67aee979258229c07609d81479\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Commentaires <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Evalu\u00e9 par les clients, reconnu par G2 : Les victoires hivernales de Calabrio<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_55e7ef67aee979258229c07609d81479\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fevalue-par-les-clients-reconnu-par-g2-les-victoires-hivernales-de-calabrio%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fevalue-par-les-clients-reconnu-par-g2-les-victoires-hivernales-de-calabrio%2F&#038;text=Evalu\u00e9 par les clients, reconnu par G2 : Les victoires hivernales de Calabrio\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fevalue-par-les-clients-reconnu-par-g2-les-victoires-hivernales-de-calabrio%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\"pra_spacing_true wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Les rapports d&rsquo;hiver de G2 sont arriv\u00e9s, et une fois de plus, Calabrio a \u00e9t\u00e9 reconnu dans plusieurs r\u00e9gions, segments de march\u00e9 et d\u00e9ploiements d&rsquo;entreprise &#8211; gagnant des badges Leader, High Performer, et des badges de cat\u00e9gorie.<\/p>\n<p>Ces victoires ne sont pas bas\u00e9es sur des avis d&rsquo;analystes ou des r\u00e9f\u00e9rences internes. Chaque badge G2 est d\u00e9cern\u00e9 sur la base d&rsquo;avis de clients v\u00e9rifi\u00e9s, ce qui rend cette reconnaissance particuli\u00e8rement significative.<\/p>\n<h2>Meilleure ergonomie pour le march\u00e9 interm\u00e9diaire<\/h2>\n<p>L&rsquo;une de nos plus belles victoires cette saison est celle de la <strong>meilleure facilit\u00e9 d&rsquo;utilisation &#8211; march\u00e9 interm\u00e9diaire.<\/strong><\/p>\n<p>Calabrio a obtenu la meilleure note d&rsquo;utilisabilit\u00e9 dans sa cat\u00e9gorie, ce qui refl\u00e8te ce que les clients nous disent constamment : Calabrio est intuitif, pratique et con\u00e7u pour les r\u00e9alit\u00e9s de la gestion des effectifs.<\/p>\n<p>Pour les entreprises de taille moyenne qui doivent concilier complexit\u00e9 et ressources limit\u00e9es, la facilit\u00e9 d&rsquo;utilisation est importante. Moins de frictions signifie une adoption plus rapide, une plus grande confiance et de meilleurs r\u00e9sultats, depuis les pr\u00e9visions et la programmation jusqu&rsquo;aux op\u00e9rations quotidiennes.<\/p>\n<h2>Un leader dans toutes les r\u00e9gions et tous les segments du march\u00e9<\/h2>\n<p>Calabrio a \u00e9galement \u00e9t\u00e9 nomm\u00e9 Leader dans plusieurs rapports G2 Grid\u00ae dans la cat\u00e9gorie Contact Center Workforce, en reconnaissance de la forte satisfaction des clients et de la pr\u00e9sence sur le march\u00e9 :<\/p>\n<ul>\n<li>Leader &#8211; Grille globale<\/li>\n<li>Responsable &#8211; EMEA<\/li>\n<li>Chef de file &#8211; march\u00e9 interm\u00e9diaire<\/li>\n<li>Chef de file &#8211; march\u00e9 interm\u00e9diaire Europe<\/li>\n<\/ul>\n<p>Le statut de leader refl\u00e8te une valeur ajout\u00e9e constante, que les clients se d\u00e9veloppent rapidement, qu&rsquo;ils op\u00e8rent dans plusieurs r\u00e9gions ou qu&rsquo;ils modernisent la gestion du personnel avec une approche plus flexible.<\/p>\n<h2>Reconnaissance des entreprises les plus performantes sur les march\u00e9s mondiaux<\/h2>\n<p>En plus de ses positions de leader, Calabrio a obtenu la reconnaissance de High Performer dans des rapports d&rsquo;entreprise et r\u00e9gionaux cl\u00e9s :<\/p>\n<ul>\n<li>Haute performance &#8211; Entreprise<\/li>\n<li>Haute performance &#8211; Entreprise Asie-Pacifique<\/li>\n<li>Haute performance &#8211; Am\u00e9rique latine<\/li>\n<\/ul>\n<p>Ces r\u00e9sultats mettent en \u00e9vidence la forte satisfaction des clients dans des environnements d&rsquo;entreprise comp\u00e9titifs et renforcent la capacit\u00e9 de Calabrio \u00e0 prendre en charge des op\u00e9rations complexes et globales.<\/p>\n<h2>Une dynamique soutenue par l&rsquo;adoption<\/h2>\n<p>Calabrio s&rsquo;est \u00e9galement distingu\u00e9 par sa dynamique et sa mise en \u0153uvre r\u00e9ussie cet hiver :<\/p>\n<ul>\n<li>Momentum Leader, se classant dans les 25 % de produits les plus performants de notre cat\u00e9gorie<\/li>\n<li>Adoption par les utilisateurs la plus \u00e9lev\u00e9e &#8211; Entreprise dans l&rsquo;indice de mise en \u0153uvre<\/li>\n<\/ul>\n<p>L&rsquo;ensemble de ces succ\u00e8s montre que les clients ne se contentent pas de choisir Calabrio, mais qu&rsquo;ils l&rsquo;adoptent rapidement, le d\u00e9ploient avec succ\u00e8s et en retirent rapidement de la valeur.<\/p>\n<h2>Construit avec des clients, valid\u00e9 par eux<\/h2>\n<p>Ces victoires refl\u00e8tent ce qui compte le plus pour nos clients : la facilit\u00e9 d&rsquo;utilisation, la rapidit\u00e9 du retour sur investissement et une technologie qui permet de relever les d\u00e9fis r\u00e9els en mati\u00e8re de main-d&rsquo;\u0153uvre, quelle que soit l&rsquo;\u00e9chelle.<\/p>\n<p>Nous sommes reconnaissants \u00e0 nos clients d&rsquo;avoir partag\u00e9 leurs exp\u00e9riences et d&rsquo;avoir contribu\u00e9 \u00e0 la croissance continue de Calabrio, et nous sommes impatients de voir ce que nous r\u00e9serve l&rsquo;avenir.<\/p>\n<p><strong>Vous voulez savoir pourquoi les clients appr\u00e9cient tant Calabrio ? <\/strong>Explorez nos <a href=\"https:\/\/www.g2.com\/products\/calabrio-one\/reviews\">\u00e9valuations G2<\/a> et \u00e9coutez directement les leaders des centres de contact \u00e0 travers le monde !<\/p>\n<p><strong>Vous voulez voir ce que nos clients disent de nous ? <\/strong><a href=\"https:\/\/www.calabrio.com\/fr\/reservez-une-demonstration\/\">R\u00e9servez une d\u00e9monstration<\/a> et d\u00e9couvrez la plateforme Calabrio ONE en action.<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> <div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":367,"featured_media":40163,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[834],"tags":[],"blog-languages":[],"class_list":["post-40167","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-commentaires"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Calabrio est nomm\u00e9 leader de G2 Winter pour le WEM des centres de contact | Calabrio<\/title>\n<meta name=\"description\" content=\"Calabrio a re\u00e7u plusieurs prix G2 Winter, dont Leader et Best Usability for Mid-Market Workforce Management, aliment\u00e9s par les commentaires v\u00e9rifi\u00e9s des clients 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