{"id":41808,"date":"2025-10-13T15:50:20","date_gmt":"2025-10-13T15:50:20","guid":{"rendered":"https:\/\/www.calabrio.com\/fr\/blog\/des-feuilles-de-calcul-au-succes-le-parcours-daccompagnement-dallegiance-benefit-plan-management\/"},"modified":"2026-03-05T11:39:59","modified_gmt":"2026-03-05T11:39:59","slug":"des-feuilles-de-calcul-au-succes-le-parcours-daccompagnement-dallegiance-benefit-plan-management","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/fr\/blog\/des-feuilles-de-calcul-au-succes-le-parcours-daccompagnement-dallegiance-benefit-plan-management\/","title":{"rendered":"Des feuilles de calcul au succ\u00e8s : Le parcours d&rsquo;accompagnement d&rsquo;Allegiance Benefit Plan Management"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_6e30f3a7ff881c877909fbb49d4afa44\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Gestion des performances <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Des feuilles de calcul au succ\u00e8s : Le parcours d&rsquo;accompagnement d&rsquo;Allegiance Benefit Plan Management<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_6e30f3a7ff881c877909fbb49d4afa44\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fdes-feuilles-de-calcul-au-succes-le-parcours-daccompagnement-dallegiance-benefit-plan-management%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fdes-feuilles-de-calcul-au-succes-le-parcours-daccompagnement-dallegiance-benefit-plan-management%2F&#038;text=Des feuilles de calcul au succ\u00e8s : Le parcours d&rsquo;accompagnement d&rsquo;Allegiance Benefit Plan Management\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fdes-feuilles-de-calcul-au-succes-le-parcours-daccompagnement-dallegiance-benefit-plan-management%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"flex items-center gap-c\/s pt-c\/m pr-c\/m pb-c\/m pl-c\/l border-thin border-stroke-tertiary\">\n\t\t\t<div class=\"grow\">\n\t\t\t\t\t\t\t\t\t<p class=\"body-medium font-medium\">R\u00e9servez une d\u00e9monstration<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wysiwyg--small text-text-tertiary-aa\">\n\t\t\t\t\t\t<p>C\u2019est parti<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<a\n\t\t\t\t\thref=\"https:\/\/www.calabrio.com\/fr\/reservez-une-demonstration\/\"\n\t\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s bg-background-secondary rounded-max text-icon-highlight hover:bg-background-ui-action hover:text-white\"\n\t\t\t\t\taria-label=\"R\u00e9servez une d\u00e9monstration\"\n\t\t\t\t>\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Lors de la C3, la conf\u00e9rence annuelle des utilisateurs de Calabrio, qui s&rsquo;est tenue du 14 au 16 septembre \u00e0 Dallas, au Texas, l&rsquo;une des sessions les plus marquantes a mis en lumi\u00e8re la fa\u00e7on dont la gestion de la performance dans Calabrio ONE transforme la mani\u00e8re dont les centres de contact coachent, engagent et responsabilisent leurs agents.<\/p>\n<p>&nbsp;<\/p>\n<p>La session, dirig\u00e9e par Terri Kocon (Product Marketing Manager) et Sachin Venkat (Product Manager) de Calabrio, a \u00e9t\u00e9 anim\u00e9e par l&rsquo;histoire d&rsquo;une cliente puissante : Rachel d&rsquo;Allegiance Benefit Plan Management. Rachel, qui supervise l&rsquo;apprentissage et le d\u00e9veloppement ainsi que l&rsquo;assurance qualit\u00e9, nous a expliqu\u00e9 comment son \u00e9quipe aborde le coaching aujourd&rsquo;hui et ce qui l&rsquo;enthousiasme le plus dans l&rsquo;utilisation de la gestion de la performance.<\/p>\n<p>&nbsp;<\/p>\n<h2><\/h2>\n<h2><\/h2>\n<h2>Des feuilles de calcul \u00e0 la simplicit\u00e9<\/h2>\n<p>&nbsp;<\/p>\n<p><span data-contrast=\"auto\">Rachel a d\u00e9crit un sc\u00e9nario qui semblait familier \u00e0 de nombreuses personnes pr\u00e9sentes dans la salle : des programmes de coaching fonctionnant avec des feuilles de calcul, des documents Word et d&rsquo;interminables fils de discussion par courrier \u00e9lectronique. \u00c0 Allegiance, chaque agent est jumel\u00e9 \u00e0 un coach qui r\u00e9pond \u00e0 ses besoins.  <\/span><span data-contrast=\"auto\">avec <\/span><span data-contrast=\"auto\">mensuellement &#8211; ou plus souvent si les performances baissent ou si un agent demande un soutien suppl\u00e9mentaire.<\/span><span> <\/span><\/p>\n<p><span data-contrast=\"auto\">Si l&rsquo;engagement en faveur du coaching \u00e9tait clair, le processus \u00e9tait loin d&rsquo;\u00eatre efficace :<\/span><span> <\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Suivi manuel des statistiques sur plusieurs feuilles de calcul<\/span><\/b><span> <\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Les formulaires de coaching ont \u00e9t\u00e9 envoy\u00e9s par courrier \u00e9lectronique<\/span><\/b><span> <\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Les chefs d&rsquo;\u00e9quipe sont inform\u00e9s par des rapports d\u00e9connect\u00e9s<\/span><\/b><span> <\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Le r\u00e9sultat ? Trop de temps pass\u00e9 \u00e0 compiler des donn\u00e9es et pas assez de visibilit\u00e9 pour les agents sur leurs propres progr\u00e8s.<\/span><span> <\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><\/h2>\n<h2><\/h2>\n<h2>Ce que la gestion des performances apporte<\/h2>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><span data-contrast=\"auto\">Pour Allegiance, la gestion de la performance est la pi\u00e8ce manquante du puzzle. En int\u00e9grant le coaching et les indicateurs de performance directement dans les programmes de formation de l  <\/span><b><span data-contrast=\"auto\">Calabrio ONE<\/span><\/b><span data-contrast=\"auto\">la solution cr\u00e9e une vue unique et connect\u00e9e pour les agents, les entra\u00eeneurs et les chefs d&rsquo;\u00e9quipe.<\/span><\/p>\n<p><span data-contrast=\"auto\">Rachel a \u00e9galement insist\u00e9 sur le fait que les objectifs des clients peuvent \u00eatre d\u00e9finis pour diff\u00e9rentes \u00e9quipes, avec un suivi automatique des progr\u00e8s r\u00e9alis\u00e9s par chaque groupe, ce qui permet aux dirigeants d&rsquo;avoir une vision claire des performances \u00e0 tous les niveaux.<\/span><span> <\/span><\/p>\n<p><span data-contrast=\"auto\">Rachel a mis en \u00e9vidence trois grands avantages qu&rsquo;elle attend avec impatience :<\/span><span> <\/span><\/p>\n<ol>\n<li data-leveltext=\"%1.\" data-font=\"GT Walsheim Pro,Times New Roman\" data-listid=\"2\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Transparence pour les agents<\/span><\/b><span data-contrast=\"auto\">: <\/span><span data-contrast=\"auto\">\u00ab\u00a0<\/span><span data-contrast=\"auto\">Le pire, c&rsquo;est que vous faites appel \u00e0 un agent pour un coaching et qu&rsquo;il vous r\u00e9pond, <\/span> <i><span data-contrast=\"auto\">Quoi ? Je pensais que je me d\u00e9brouillais tr\u00e8s bien\u00a0\u00bb.<\/span><\/i> <span data-contrast=\"auto\"> Gr\u00e2ce \u00e0 la gestion des performances, ils sauront toujours exactement o\u00f9 ils en sont.<\/span><span data-contrast=\"auto\">\u00ab\u00a0<\/span><span> <\/span><\/li>\n<\/ol>\n<ol>\n<li data-leveltext=\"%1.\" data-font=\"GT Walsheim Pro,Times New Roman\" data-listid=\"2\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">L&rsquo;efficacit\u00e9 pour les dirigeants<\/span><\/b><span data-contrast=\"auto\">: Au lieu de jongler avec des feuilles de calcul et des courriels, tout sera regroup\u00e9 en un seul endroit, avec des tableaux de bord clairs et des <\/span><span data-contrast=\"auto\">mini<\/span><span data-contrast=\"auto\"> objectifs qui suivent automatiquement les progr\u00e8s r\u00e9alis\u00e9s.<\/span><span> <\/span><\/li>\n<\/ol>\n<ol>\n<li data-leveltext=\"%1.\" data-font=\"GT Walsheim Pro,Times New Roman\" data-listid=\"2\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Engagement et responsabilisation<\/span><\/b><span data-contrast=\"auto\">: Les agents peuvent demander leurs propres sessions de coaching, aligner leurs objectifs sur ceux de leurs responsables et se sentir plus valoris\u00e9s. Comme l&rsquo;a dit Rachel,  <\/span><i><span data-contrast=\"auto\">\u00ab\u00a0Cela aide vraiment l&rsquo;agent \u00e0 se sentir valoris\u00e9. Il n&rsquo;a pas l&rsquo;impression d&rsquo;\u00eatre un simple num\u00e9ro\u00a0\u00bb.<\/span><\/i><span> <\/span><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<h2><\/h2>\n<h2><\/h2>\n<h2>Un avenir centr\u00e9 sur le client<\/h2>\n<p>&nbsp;<\/p>\n<p><span data-contrast=\"auto\">La session a \u00e9galement permis de pr\u00e9senter les nouvelles innovations \u00e0 venir :<\/span><span> <\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Un coaching intelligent qui planifie automatiquement des sessions en fonction de r\u00e8gles et d&rsquo;indicateurs de performance cl\u00e9s.<\/span><span> <\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Apportez vos propres capacit\u00e9s de donn\u00e9es pour obtenir des mesures telles que le CSAT, le NPS et le temps de r\u00e9solution.<\/span><span> <\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Recommandations de coaching aliment\u00e9es par l&rsquo;IA pour guider les am\u00e9liorations dans des domaines tels que l&#8217;empathie et le temps de traitement.<\/span><span> <\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Rachel a \u00e9galement relev\u00e9 un d\u00e9fi actuel : Allegiance fournit des recommandations de coaching par le biais de messages Slack et Teams, mais ceux-ci manquent souvent de contexte critique car il n&rsquo;y a pas d&rsquo;interactions li\u00e9es pour l&rsquo;examen. La gestion des performances comble cette lacune en reliant directement les recommandations aux interactions sous-jacentes, de sorte que les formateurs et les agents puissent voir le \u00ab\u00a0pourquoi\u00a0\u00bb du retour d&rsquo;information.<\/span><span> <\/span><\/p>\n<p><span data-contrast=\"auto\">Mais le moment le plus fort est venu des commentaires des employ\u00e9s de Rachel :<\/span><span> <\/span><\/p>\n<p><i><span data-contrast=\"auto\">\u00ab\u00a0J&rsquo;avais l&rsquo;impression d&rsquo;\u00eatre mis de c\u00f4t\u00e9. Maintenant, je me sens vu\u00a0\u00bb.<\/span><\/i><span> <\/span><\/p>\n<p><span data-contrast=\"auto\">Cette simple d\u00e9claration souligne l&rsquo;essence m\u00eame de la gestion des performances : renforcer les liens entre les employ\u00e9s, leurs objectifs et les r\u00e9sultats commerciaux qu&rsquo;ils g\u00e9n\u00e8rent.<\/span><span> <\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><\/h2>\n<h2><\/h2>\n<h2><span class=\"TextRun MacChromeBold SCXW61775712 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW61775712 BCX0\">Gestion des performances : Plus qu&rsquo;un simple logiciel<\/span><\/span><span class=\"EOP SCXW61775712 BCX0\"> <\/span><\/h2>\n<p>&nbsp;<\/p>\n<p><span data-contrast=\"auto\">Pour Allegiance, et pour tant d&rsquo;autres organisations, la gestion du rendement est plus qu&rsquo;un outil. Il s&rsquo;agit d&rsquo;un cadre permettant de simplifier le coaching, de renforcer l&rsquo;engagement et d&rsquo;alimenter un cycle continu de r\u00e9ussite. Et comme il est int\u00e9gr\u00e9 \u00e0 la suite Calabrio ONE, il est disponible pour tous les clients de Calabrio ONE Cloud &#8211; aucun module suppl\u00e9mentaire n&rsquo;est n\u00e9cessaire.<\/span><br \/>\n<span data-ccp-props=\"{}\"> <\/span><\/p>\n<p><span data-contrast=\"auto\">Comme Rachel l&rsquo;a rappel\u00e9 \u00e0 tous les participants au C3, il s&rsquo;agit de donner aux agents la clart\u00e9 et la confiance n\u00e9cessaires pour se d\u00e9velopper, tout en donnant aux dirigeants les outils pour les guider efficacement.<\/span><span data-ccp-props=\"{}\"> <\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><\/h2>\n<h2><\/h2>\n<h2><span class=\"TextRun MacChromeBold SCXW157137724 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW157137724 BCX0\">Une solution de gestion des performances qui donne des r\u00e9sultats<\/span><\/span><span class=\"EOP SCXW157137724 BCX0\" data-ccp-props=\"{}\"> <\/span><\/h2>\n<p>&nbsp;<\/p>\n<p><span data-contrast=\"auto\">Calabrio ONE offre une <a href=\"https:\/\/www.calabrio.com\/fr\/produits\/gestion-des-performances\/\">solution moderne et unifi\u00e9e de gestion des performances<\/a>, intuitive pour les agents et les superviseurs, mais suffisamment puissante pour s&rsquo;adapter aux besoins des entreprises. Nous \u00e9tablissons un lien entre les donn\u00e9es de performance, les actions de coaching et les r\u00e9sultats commerciaux, en veillant \u00e0 ce que chaque effort se traduise par des r\u00e9sultats mesurables.<\/span><span> <\/span><\/p>\n<p><span data-contrast=\"auto\">Avec Calabrio ONE, vous pouvez :<\/span><span> <\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">\u00c9liminez les donn\u00e9es cloisonn\u00e9es et favorisez une croissance homog\u00e8ne<\/span><\/b><span data-contrast=\"auto\">: Remplacez les syst\u00e8mes d\u00e9connect\u00e9s et les flux de travail manuels par une source unique de v\u00e9rit\u00e9 sur les performances, facilitant le suivi des progr\u00e8s, la mesure de l&rsquo;impact du coaching et l&rsquo;autonomisation des agents.<\/span><span> <\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Lib\u00e9rez l&rsquo;intelligence en toute simplicit\u00e9<\/span><\/b><span data-contrast=\"auto\">: Combinez des analyses pilot\u00e9es par l&rsquo;IA, une gestion automatis\u00e9e de la qualit\u00e9 et de puissants outils de coaching au sein d&rsquo;une plateforme intuitive, en int\u00e9grant l&rsquo;automatisation et la clart\u00e9 dans chaque flux de travail.<\/span><span> <\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Donnez la priorit\u00e9 \u00e0 vos collaborateurs<\/span><\/b><span data-contrast=\"auto\">: Utilisez le portail int\u00e9gr\u00e9 des agents, <\/span><i><span data-contrast=\"auto\">Mon Calabrio<\/span><\/i><span data-contrast=\"auto\">pour que les plannings, les objectifs, le coaching et les \u00e9valuations soient au centre des pr\u00e9occupations et que la gestion des performances devienne une habitude quotidienne.<\/span><span> <\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-aria-posinset=\"4\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Lib\u00e9rez plus rapidement de la valeur avec un co\u00fbt total de possession r\u00e9duit<\/span><\/b><span data-contrast=\"auto\">: Optimisez les ressources gr\u00e2ce \u00e0 une adoption rapide et \u00e0 une conception conviviale. B\u00e9n\u00e9ficiez d&rsquo;informations et d&rsquo;un contr\u00f4le sur mesure, sans solliciter les ressources, afin que votre co\u00fbt total de possession reste bas et pr\u00e9visible.<\/span><span> <\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Pour en savoir plus sur Calabrio Performance Management, <strong><a href=\"https:\/\/www.calabrio.com\/fr\/reservez-une-demonstration\/\">r\u00e9servez une d\u00e9monstration d\u00e8s aujourd&rsquo;hui !<\/a><\/strong><\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> \n<style>\n\t[data-theme-block-id=\"block_ffd6047a3aeaec93a765dc881605a634\"] {\n\t\t.featured-resources__wrapper {\n\t\t\tbackground-color: #FFFFFF;\n\t\t}\n\n\t\t.featured-resources__header {\n\t\t\tborder-color: #0C1C47;\n\t\t}\n\n\t\t.featured-resources__headline {\n\t\t\tcolor: #080F21;\n\t\t}\n\n\t\t.featured-resources__description {\n\t\t\tcolor: #344679;\n\t\t}\n\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t.featured-resources__wrapper {\n\t\t\t\tbackground-color: #FFFFFF;\n\t\t\t}\n\n\t\t\t.featured-resources__header {\n\t\t\t\tborder-color: #0C1C47;\n\t\t\t}\n\n\t\t\t.featured-resources__headline {\n\t\t\t\tcolor: #080F21;\n\t\t\t}\n\n\t\t\t.featured-resources__description {\n\t\t\t\tcolor: #344679;\n\t\t\t}\n\t\t}\n\t}\n<\/style>\n\n\t<section\n\t\tid=\"\"\n\t\tdata-aos=\"fade-up\"\n\t\tclass=\"overflow-hidden\"\n\t\tdata-theme-block-id=\"block_ffd6047a3aeaec93a765dc881605a634\"\n\t>\n\t\t<div\n\t\t\tclass=\"container featured-resources__wrapper flex flex-col py-l\/xxl overflow-hidden \">\n\t\t\t<div\n\t\t\t\tclass=\"featured-resources__header flex gap-c\/xl py-c\/l border-t-thick\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\t\t\t\t<div class=\"flex flex-col flex-1 basis-0 gap-c\/m \">\n\t\t\t\t\t\t\t\t\t\t<h2 class=\"featured-resources__headline heading-small\">\n\t\t\t\t\t\tRessources connexes\t\t\t\t<\/h2>\n\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t<div\n\t\t\tclass=\"z-0 block w-[calc(100vw)] -ml-page-margin custom-arrow-wrapper\t\t\t lg:w-full lg:-ml-0\">\n\t\t\t\n\t<section\n\tclass=\"swiper  !my-c\/l !m-0 swiper--navigation-rounded swiper--margin-left swiper--lg-hide-navigation\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"},\"navCenteredImage\":true,\"slidesPerView\":1.247,\"spaceBetween\":16,\"slidesOffsetAfter\":16,\"breakpoints\":{\"744\":{\"slidesPerView\":2.12},\"1024\":{\"enabled\":false}}}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper lg:!grid lg:grid-cols-3 gap-y-c\/l lg:gap-c\/l\">\n\t\n<div\n\tclass=\"group card-resource-card flex flex-col rounded-small shadow-md overflow-hidden  swiper-slide !flex !h-auto \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\taspect-[7\/6] md:aspect-[176\/171] lg:aspect-[378.666\/342] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/AdobeStock_515329182-04-02-2026-19_00_13_795-2048x1365-1-1.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/AdobeStock_515329182-04-02-2026-19_00_13_795-2048x1365-1-1.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/AdobeStock_515329182-04-02-2026-19_00_13_795-2048x1365-1-1.webp 2048w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/AdobeStock_515329182-04-02-2026-19_00_13_795-2048x1365-1-1-300x200.webp 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/AdobeStock_515329182-04-02-2026-19_00_13_795-2048x1365-1-1-1024x683.webp 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/AdobeStock_515329182-04-02-2026-19_00_13_795-2048x1365-1-1-768x512.webp 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/AdobeStock_515329182-04-02-2026-19_00_13_795-2048x1365-1-1-1536x1024.webp 1536w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/AdobeStock_515329182-04-02-2026-19_00_13_795-2048x1365-1-1-600x400.webp 600w\" alt=\"\" ><\/div>\n<\/div>\n\t\n\t<div class=\"flex flex-col grow overflow-hidden\" style=\"background-color: #ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow p-c\/l gap-c\/l \">\n\t\t\t\n\t<div class=\"flex flex-row flex-wrap gap-c\/s\">\n\t\t\t<span class=\"tag body-small text-text-secondary-aa bg-background-secondary py-c\/xs px-c\/m w-max rounded-[4px]\">\n\t\t\tAnalytique\t\t<\/span>\n\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s \" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-3\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/fr\/blog\/15-outils-essentiels-pour-les-centres-dappels-en-2025\/\" aria-label=\"15 outils essentiels pour les centres d&rsquo;appels en 2025\">\n\t\t\t\t\t15 outils essentiels pour les centres d&rsquo;appels en 2025\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t\t\t<div style=\"color: #344679\"\n\t\t\t\t\t\tclass=\"card-resource__caption wysiwyg overflow-ellipsis line-clamp-6 pb-[22px]\"\n\t\t\t\t\t\tdata-aos=\"fade-up\" data-aos-once=\"true\">Mar. 10, 2025<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t\t\t\t\t<div class=\"card-resource__footer\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t<a\t\tclass=\"card-resource__link btn-text-link hover:lg:gap-[32px]\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/blog\/15-outils-essentiels-pour-les-centres-dappels-en-2025\/\" title=\"Lire la suite\" aria-label=\"Lire la suite\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore text-text-action\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Lire la suite<\/span>\n\t<\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\n<div\n\tclass=\"group card-resource-card flex flex-col rounded-small shadow-md overflow-hidden  swiper-slide !flex !h-auto \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\taspect-[7\/6] md:aspect-[176\/171] lg:aspect-[378.666\/342] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png 1360w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765-300x217.png 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765-1024x741.png 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765-768x556.png 768w\" alt=\"\" ><\/div>\n<\/div>\n\t\n\t<div class=\"flex flex-col grow overflow-hidden\" style=\"background-color: #ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow p-c\/l gap-c\/l \">\n\t\t\t\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s \" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-3\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/fr\/etat-du-centre-de-contact-2025\/\" aria-label=\"\u00c9tat du centre de contact 2025\">\n\t\t\t\t\t\u00c9tat du centre de contact 2025\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t\t\t<div style=\"color: #344679\"\n\t\t\t\t\t\tclass=\"card-resource__caption wysiwyg overflow-ellipsis line-clamp-6 pb-[22px]\"\n\t\t\t\t\t\tdata-aos=\"fade-up\" data-aos-once=\"true\">Mar. 25, 2025<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t\t\t\t\t<div class=\"card-resource__footer\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t<a\t\tclass=\"card-resource__link btn-text-link hover:lg:gap-[32px]\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/etat-du-centre-de-contact-2025\/\" title=\"Lire la suite\" aria-label=\"Lire la suite\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore text-text-action\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Lire la suite<\/span>\n\t<\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\n<div\n\tclass=\"group card-resource-card flex flex-col rounded-small shadow-md overflow-hidden  swiper-slide !flex !h-auto \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\taspect-[7\/6] md:aspect-[176\/171] lg:aspect-[378.666\/342] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Report-social-media-image-1.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Report-social-media-image-1.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Report-social-media-image-1.jpg 1200w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Report-social-media-image-1-300x157.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Report-social-media-image-1-1024x535.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Report-social-media-image-1-768x401.jpg 768w\" alt=\"\" ><\/div>\n<\/div>\n\t\n\t<div class=\"flex flex-col grow overflow-hidden\" style=\"background-color: #ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow p-c\/l gap-c\/l \">\n\t\t\t\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s \" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-3\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/fr\/hype-cycle-pour-les-technologies-de-service-et-dassistance-a-la-clientele-2025\/\" aria-label=\"Hype Cycle pour les technologies de service et d&rsquo;assistance \u00e0 la client\u00e8le, 2025\">\n\t\t\t\t\tHype Cycle pour les technologies de service et d&rsquo;assistance \u00e0 la client\u00e8le, 2025\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t\t\t<div style=\"color: #344679\"\n\t\t\t\t\t\tclass=\"card-resource__caption wysiwyg overflow-ellipsis line-clamp-6 pb-[22px]\"\n\t\t\t\t\t\tdata-aos=\"fade-up\" data-aos-once=\"true\">Juil. 30, 2025<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t\t\t\t\t<div class=\"card-resource__footer\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t<a\t\tclass=\"card-resource__link btn-text-link hover:lg:gap-[32px]\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/hype-cycle-pour-les-technologies-de-service-et-dassistance-a-la-clientele-2025\/\" title=\"Lire la suite\" aria-label=\"Lire la suite\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore text-text-action\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Lire la suite<\/span>\n\t<\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span 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{\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":191,"featured_media":38107,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[635],"tags":[],"blog-languages":[],"class_list":["post-41808","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gestion-des-performances"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Pourquoi Allegiance choisit Calabrio Performance Management | Calabrio<\/title>\n<meta name=\"description\" content=\"Pourquoi la gestion des performances change la donne pour le centre de contact d&#039;Allegiance.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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