{"id":7422,"date":"2016-06-22T08:39:29","date_gmt":"2016-06-22T08:39:29","guid":{"rendered":"https:\/\/www.calabrio.com\/une-fois-de-plus-la-preuve-est-faite-que-le-client-passe-avant-tout\/"},"modified":"2025-06-23T12:41:28","modified_gmt":"2025-06-23T12:41:28","slug":"une-fois-de-plus-la-preuve-est-faite-que-le-client-passe-avant-tout","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/fr\/blog\/une-fois-de-plus-la-preuve-est-faite-que-le-client-passe-avant-tout\/","title":{"rendered":"Une fois de plus, la preuve est faite que le client passe avant tout !"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_7d733f4c799e1e6d6885408a520b44fe\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Non class\u00e9 <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">T\u00e9l\u00e9opti Import\u00e9 <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Une fois de plus, la preuve est faite que le client passe avant tout !<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_7d733f4c799e1e6d6885408a520b44fe\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fune-fois-de-plus-la-preuve-est-faite-que-le-client-passe-avant-tout%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fune-fois-de-plus-la-preuve-est-faite-que-le-client-passe-avant-tout%2F&#038;text=Une fois de plus, la preuve est faite que le client passe avant tout !\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fune-fois-de-plus-la-preuve-est-faite-que-le-client-passe-avant-tout%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p><em>Teleopti remporte le prix 2016 EMEA Customer Value Leadership Award d\u00e9cern\u00e9 par Frost &amp; Sullivan<br \/>\n<\/em><\/p>\n<p style=\"padding-left: 120px\">\n<p style=\"padding-left: 240px;text-align: left\">\n<p><em><a href=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/Frost_award2016_Teleopti_400x232.webp\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright\" title=\"\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/Frost_award2016_Teleopti_400x232.webp\" alt=\"Frost_award2016_Teleopti_400x232\" width=\"250\" height=\"145\"><\/a><\/em><\/p>\n<p>Depuis la cr\u00e9ation de Calabrio en 1992, nous avons travaill\u00e9 sans rel\u00e2che pour am\u00e9liorer l&rsquo;engagement et la satisfaction des employ\u00e9s &#8211; \u00e0 la fois dans nos propres op\u00e9rations internes et dans notre solution de <a href=\"https:\/\/www.calabrio.com\/fr\/blog\/des-mises-a-jour-frequentes-pour-de-meilleurs-produits\/workforce-management-2\/\">gestion du personnel<\/a> (WFM).<\/p>\n<p>Nos efforts ont \u00e9t\u00e9 r\u00e9compens\u00e9s par le prestigieux <a href=\"https:\/\/www2.teleopti.com\/l\/25502\/2016-06-20\/blvkyl\" target=\"_blank\" rel=\"noopener noreferrer\">prix 2016 EMEA Customer Value Leadership Award d\u00e9cern\u00e9<\/a> par le cabinet de conseil en croissance Frost &amp; Sullivan.<\/p>\n<p>&nbsp;<\/p>\n<p>Nous avons toujours \u00e9t\u00e9 convaincus que la satisfaction du client \u00e9tait la voie \u00e0 suivre. L&rsquo;obtention de ce prix est une preuve irr\u00e9futable que notre intuition \u00e9tait la bonne depuis le d\u00e9but. Nos consultants, par exemple, restent avec nos clients et les soutiennent longtemps apr\u00e8s la phase d&rsquo;installation, en veillant non seulement \u00e0 ce que notre solution WFM fonctionne correctement, mais aussi \u00e0 ce qu&rsquo;elle soit adapt\u00e9e, affin\u00e9e et maximis\u00e9e dans son utilisation &#8211; r\u00e9pondant ainsi pleinement aux besoins de chaque client. Un transfert complet et d\u00e9taill\u00e9 du client, du service de conseil au service d&rsquo;assistance, garantit un suivi continu du client.   <\/p>\n<p>&nbsp;<\/p>\n<p>Gr\u00e2ce \u00e0 nos clients, nous avons fourni de nombreuses solutions in\u00e9dites dans le domaine de l&rsquo;engagement des employ\u00e9s. Il y a pr\u00e8s de vingt ans, nous avons fourni la premi\u00e8re solution WFM permettant aux employ\u00e9s de planifier leur travail en fonction de leur vie tout en optimisant les niveaux de service. Cette solution a \u00e9t\u00e9 suivie par d&rsquo;autres innovations telles que les syst\u00e8mes d&rsquo;\u00e9quit\u00e9, la communication en temps r\u00e9el et les outils de libre-service. Plus r\u00e9cemment, nous avons cr\u00e9\u00e9 le premier outil de <a href=\"https:\/\/www.teleopti.com\/wfm\/teleopti-wfm-solution\/solution-capabilities-in-depth\/gamification.aspx\" target=\"_blank\" rel=\"noopener noreferrer\">gamification du<\/a> secteur qui motive les agents de mani\u00e8re agr\u00e9able, leur permettant de voir leurs r\u00e9alisations et donc d&rsquo;\u00eatre plus performants \u00e0 long terme.   <\/p>\n<p>&nbsp;<\/p>\n<p>Notre portail libre-service pour les agents favorise \u00e9galement l&rsquo;\u00e9quilibre entre vie professionnelle et vie priv\u00e9e en permettant aux agents d&rsquo;\u00e9changer des postes et d&rsquo;avoir leur mot \u00e0 dire sur leur emploi du temps &#8211; \u00e0 tout moment et en tout lieu. Nous avons parcouru un long chemin pour perfectionner et ajuster ces outils destin\u00e9s aux agents, qui continuent, sans faillir, \u00e0 prouver leur valeur en engageant et en responsabilisant les employ\u00e9s. <\/p>\n<p>&nbsp;<\/p>\n<p>L&rsquo;obtention de ce prix du leadership en mati\u00e8re de valeur pour le client montre que nos efforts incessants pour am\u00e9liorer la satisfaction de la client\u00e8le sont sur la bonne voie depuis le d\u00e9but. Chaque semaine, nous rencontrons certains des centres de contact les plus exigeants au monde. Ils nous poussent continuellement \u00e0 apporter des am\u00e9liorations. C&rsquo;est une interaction fantastique et synergique que nous avons en permanence : ils nous incitent \u00e0 continuer \u00e0 concevoir des fonctionnalit\u00e9s innovantes qui, \u00e0 leur tour, leur apportent un impact commercial positif et une valeur accrue.   <\/p>\n<p>&nbsp;<\/p>\n<p>Nous sommes tr\u00e8s fiers de recevoir ce prix Frost &amp; Sullivan, car il reconna\u00eet non seulement nos meilleures pratiques dans l&rsquo;industrie, mais aussi notre solution la plus performante dans l&rsquo;industrie. Notre objectif est de poursuivre sur la m\u00eame voie de la r\u00e9ussite &#8211; aujourd&rsquo;hui et \u00e0 l&rsquo;avenir. <\/p>\n<p>&nbsp;<\/p>\n<p>Pour comprendre les crit\u00e8res d&rsquo;attribution de ce prix, consultez le rapport complet : <a href=\"https:\/\/www2.teleopti.com\/l\/25502\/2016-06-20\/blvkp6\" target=\"_blank\" rel=\"noopener noreferrer\">Frost &amp; Sullivan : Prix du leadership en mati\u00e8re de valeur client &#8211; Solutions WFM &#8211; EMEA<\/a><\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":237,"featured_media":7423,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"om_disable_all_campaigns":false,"footnotes":""},"categories":[204,203],"tags":[205],"blog-languages":[],"class_list":["post-7422","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classe","category-teleopti-importe","tag-teleopti-importe"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Une fois de plus, la preuve est faite que le client passe avant tout ! | Calabrio<\/title>\n<meta name=\"description\" content=\"Nous avons toujours pens\u00e9 que la satisfaction du client \u00e9tait la voie \u00e0 suivre. 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