{"id":7442,"date":"2013-07-17T19:03:09","date_gmt":"2013-07-17T19:03:09","guid":{"rendered":"https:\/\/www.calabrio.com\/lanalyse-des-ordinateurs-de-bureau-pour-le-grand-public\/"},"modified":"2025-06-20T08:54:45","modified_gmt":"2025-06-20T08:54:45","slug":"lanalyse-des-ordinateurs-de-bureau-pour-le-grand-public","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/fr\/blog\/lanalyse-des-ordinateurs-de-bureau-pour-le-grand-public\/","title":{"rendered":"L&rsquo;analyse des ordinateurs de bureau pour le grand public"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_5dc74b29bcb93177cb90e67fd34a4e9a\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Meilleures pratiques <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">L&rsquo;analyse des ordinateurs de bureau pour le grand public<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_5dc74b29bcb93177cb90e67fd34a4e9a\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Flanalyse-des-ordinateurs-de-bureau-pour-le-grand-public%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Flanalyse-des-ordinateurs-de-bureau-pour-le-grand-public%2F&#038;text=L&rsquo;analyse des ordinateurs de bureau pour le grand public\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Flanalyse-des-ordinateurs-de-bureau-pour-le-grand-public%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"group-anchor-1\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><h2>Calabrio int\u00e8gre Desktop analytics<\/h2>\n<p>Avec l&rsquo;arriv\u00e9e de la plateforme d&rsquo;optimisation des effectifs Calabrio ONE, bas\u00e9e sur le Web 2.0, il y a quelques ann\u00e9es, la soci\u00e9t\u00e9 a acquis la r\u00e9putation d&rsquo;offrir des solutions de centre de contact pour le grand public. Non seulement les solutions de Calabrio sont faciles \u00e0 utiliser, mais leurs interfaces utilisateur graphiques et leurs menus d\u00e9roulants familiers signifient qu&rsquo;aucune formation sp\u00e9cialis\u00e9e n&rsquo;est n\u00e9cessaire pour utiliser ou administrer Calabrio ONE. Si sa plate-forme Web 2.0 bas\u00e9e sur un navigateur est en grande partie responsable de la convivialit\u00e9 de Calabrio ONE, elle contribue \u00e9galement \u00e0 rendre les solutions d&rsquo;optimisation de la main-d&rsquo;\u0153uvre de Calabrio accessibles aux centres de contact de toutes tailles. D\u00e9sormais, l&rsquo;entreprise peut ajouter l&rsquo;analyse des postes de travail \u00e0 ses solutions d&rsquo;optimisation de la main-d&rsquo;\u0153uvre. Lisez notre <a href=\"https:\/\/www.calabrio.com\/wfo\/\">guide complet sur l&rsquo;optimisation des effectifs (WFO)<\/a> pour en savoir plus sur la fa\u00e7on dont le WFO peut transformer votre entreprise.    <\/p>\n<p>Calabrio Desktop Analytics fonctionne main dans la main avec la solution d&rsquo;analyse vocale de Calabrio, r\u00e9sidant sur la m\u00eame plateforme d&rsquo;h\u00e9bergement et travaillant avec la m\u00eame technologie d&rsquo;enregistrement Calabrio ONE. Comme l&rsquo;analyse vocale, qui analyse tous les appels vocaux dans le centre de contact, Calabrio Desktop Analytics analyse ce qui se passe \u00e0 tout moment sur tous les postes de travail des agents dans le centre de contact. En analysant les activit\u00e9s sur le poste de travail de l&rsquo;agent, l&rsquo;analyse de bureau r\u00e9v\u00e8le les diff\u00e9rences de comp\u00e9tences, de formation, de respect des r\u00e8gles et de motivation entre les agents. Auparavant identifi\u00e9es uniquement par le biais d&rsquo;examens al\u00e9atoires des enregistrements de la gestion de la qualit\u00e9, les analyses de bureau garantissent aux responsables que chaque mouvement sur le poste de travail de l&rsquo;agent est enregistr\u00e9 et analys\u00e9.   <\/p>\n<p>&nbsp;<\/p>\n<p>Avant de conclure qu&rsquo;il s&rsquo;agit l\u00e0 d&rsquo;un autre moyen pour les responsables d&rsquo;identifier les agents qui succombent \u00e0 la tentation d&rsquo;eBay, de Facebook ou d&rsquo;autres sites qui ne sont peut-\u00eatre pas autoris\u00e9s pendant les heures de travail, consid\u00e9rez ce que l&rsquo;analyse des postes de travail apporte d&rsquo;autre. Par exemple, l&rsquo;analyse de bureau r\u00e9v\u00e8le des probl\u00e8mes de performance du syst\u00e8me qui sont g\u00e9n\u00e9ralement ind\u00e9tectables \u00e0 moins qu&rsquo;ils ne soient signal\u00e9s par un agent individuel. Parmi ces probl\u00e8mes de performance, citons les messages d&rsquo;erreur sur le bureau de l&rsquo;agent qui perturbent le d\u00e9roulement du service, les probl\u00e8mes de d\u00e9placement entre les applications qui retardent l&rsquo;ach\u00e8vement de l&rsquo;appel et la lenteur du rendu des pages qui ralentit le rythme de la prestation de services.  <\/p>\n<p>&nbsp;<\/p>\n<p>La plupart des centres de contact consacrent beaucoup de temps et d&rsquo;argent \u00e0 l&rsquo;enregistrement et \u00e0 l&rsquo;\u00e9valuation des enregistrements vocaux, ainsi qu&rsquo;\u00e0 la cr\u00e9ation de rapports permettant de suivre les performances de chaque agent, de chaque \u00e9quipe d&rsquo;agents et du centre de contact dans son ensemble. Ces activit\u00e9s ont un impact positif sur les r\u00e9sultats, mais le fait est que de l&rsquo;argent est laiss\u00e9 sur la table si les activit\u00e9s de bureau ne sont pas contr\u00f4l\u00e9es avec la m\u00eame attention. En ce qui concerne les probl\u00e8mes de microgestion des agents, je pense que la plupart d&rsquo;entre eux seront heureux d&rsquo;avoir l&rsquo;analyse des postes de travail de leur c\u00f4t\u00e9, pour identifier les probl\u00e8mes du syst\u00e8me qui auraient auparavant eu un impact n\u00e9gatif sur leurs mesures de performance.  <\/p>\n<p>&nbsp;<\/p>\n<p>Calabrio Desktop Analytics peut fournir la puissance analytique dont les plus grands centres de contact ont besoin \u00e0 un prix que les plus petits centres de contact peuvent justifier. Les centres de contact de 150 si\u00e8ges ou moins repr\u00e9sentant pr\u00e8s de 70 % du march\u00e9 am\u00e9ricain, Calabrio Desktop Analytics est destin\u00e9 \u00e0 mettre les avantages de l&rsquo;analyse de bureau \u00e0 la port\u00e9e du plus grand nombre. <\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":243,"featured_media":32572,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[206],"tags":[188,191],"blog-languages":[],"class_list":["post-7442","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-meilleures-pratiques","tag-analyse-de-la-clientele","tag-meilleures-pratiques-pour-les-centres-dappel"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>L&#039;analyse des ordinateurs de bureau pour le grand public | Calabrio<\/title>\n<meta name=\"description\" content=\"Calabrio Desktop Analytics offre une solution permettant aux superviseurs de contr\u00f4ler l&#039;utilisation de l&#039;ordinateur de leurs agents en temps r\u00e9el.|Calabrio Desktop Analytics offre une solution permettant aux superviseurs de contr\u00f4ler l&#039;utilisation de l&#039;ordinateur de leurs agents en temps r\u00e9el.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calabrio.com\/blog\/lanalyse-des-ordinateurs-de-bureau-pour-le-grand-public\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"L&#039;analyse des ordinateurs de bureau pour le grand public\" \/>\n<meta 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