{"id":7446,"date":"2014-12-11T20:37:36","date_gmt":"2014-12-11T20:37:36","guid":{"rendered":"https:\/\/www.calabrio.com\/lascension-des-millennials\/"},"modified":"2025-05-01T12:14:38","modified_gmt":"2025-05-01T12:14:38","slug":"lascension-des-millennials","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/fr\/blog\/lascension-des-millennials\/","title":{"rendered":"L&rsquo;ascension des Millennials"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_f9b7a89aa4ae31509654059b6931d132\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Non class\u00e9 <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Reste en tant que blog <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">T\u00e9l\u00e9opti Import\u00e9 <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">L&rsquo;ascension des Millennials<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_f9b7a89aa4ae31509654059b6931d132\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Flascension-des-millennials%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Flascension-des-millennials%2F&#038;text=L&rsquo;ascension des Millennials\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Flascension-des-millennials%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Non, il ne s&rsquo;agit pas de la suite du film \u00ab\u00a0<a href=\"https:\/\/en.wikipedia.org\/wiki\/Rise_of_the_Planet_of_the_Apes\" target=\"_blank\" rel=\"noopener noreferrer\">Le r\u00e9veil de la plan\u00e8te des singes<\/a>\u00ab\u00a0. Qui sont les \u00ab\u00a0millennials\u00a0\u00bb et pourquoi devriez-vous, en tant que responsable d&rsquo;un centre de contact, vous en pr\u00e9occuper ? Les mill\u00e9niaux, mieux connus sous le nom de \u00ab\u00a0<a href=\"https:\/\/en.wikipedia.org\/wiki\/Millennials\" target=\"_blank\" rel=\"noopener noreferrer\">g\u00e9n\u00e9ration Y<\/a>\u00ab\u00a0, sont des jeunes dont l&rsquo;ann\u00e9e de naissance se situe entre le d\u00e9but des ann\u00e9es 1980 et le d\u00e9but des ann\u00e9es 2000. Il s&rsquo;agit de la premi\u00e8re g\u00e9n\u00e9ration d&rsquo;enfants \u00e0 avoir grandi avec l&rsquo;internet, la t\u00e9l\u00e9vision par c\u00e2ble et les t\u00e9l\u00e9phones portables.    <\/p>\n<p>&nbsp;<\/p>\n<p>Les mill\u00e9niaux sont d\u00e9crits comme des personnes qui attendent beaucoup de leur lieu de travail. Ils ont un fort d\u00e9sir de rendre le monde meilleur. \u00c9tant donn\u00e9 leur aisance avec la technologie, les mill\u00e9niaux sont \u00e0 l&rsquo;aise avec les derniers gadgets technologiques et ont une vision positive de la mani\u00e8re dont la technologie affecte leur vie. La plupart d&rsquo;entre eux estiment que les nouvelles technologies leur facilitent la vie et les aident \u00e0 se rapprocher de leur famille, de leurs amis et de leurs coll\u00e8gues.   <\/p>\n<p>&nbsp;<\/p>\n<p>La mont\u00e9e en puissance de la g\u00e9n\u00e9ration des mill\u00e9niaux pousse de nombreux lieux de travail, y compris les centres de contact, \u00e0 s&rsquo;adapter et \u00e0 changer leurs m\u00e9thodes traditionnelles. Les r\u00e8gles d&rsquo;engagement sur le lieu de travail ont \u00e9galement chang\u00e9. Les agents veulent \u00eatre habilit\u00e9s \u00e0 prendre des d\u00e9cisions. Ils veulent pouvoir int\u00e9grer leur travail dans leur vie quotidienne. En outre, ils sont habitu\u00e9s \u00e0 un retour d&rsquo;information et \u00e0 une gratification imm\u00e9diats et fr\u00e9quents. Ils veulent pouvoir faire des demandes instantan\u00e9es, prendre le contr\u00f4le des \u00e9quipes, d\u00e9cider quand faire des heures suppl\u00e9mentaires et \u00eatre responsables de leurs propres performances \u00e0 tout moment et en tout lieu &#8211; que ce soit au travail, \u00e0 la maison ou au cin\u00e9ma.     <\/p>\n<p>&nbsp;<\/p>\n<p>La technologie a chang\u00e9 la fa\u00e7on dont cette g\u00e9n\u00e9ration pense, r\u00e9agit \u00e0 son environnement et traite les interactions personnelles. Comment r\u00e9agissez-vous, en tant que responsable de centre de contact ? En tant qu&rsquo;organisation, fournissez-vous de mani\u00e8re proactive des outils con\u00e7us pour les mill\u00e9niaux ? Les millennials sont vos ressources les plus pr\u00e9cieuses. Si vous disposez des outils ad\u00e9quats, vous disposerez d&rsquo;avantages consid\u00e9rables par rapport \u00e0 vos concurrents.    <\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":237,"featured_media":7447,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[204,202,203],"tags":[205],"blog-languages":[],"class_list":["post-7446","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classe","category-reste-en-tant-que-blog","category-teleopti-importe","tag-teleopti-importe"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>L&#039;ascension des Millennials | Calabrio<\/title>\n<meta name=\"description\" content=\"La &quot;g\u00e9n\u00e9ration Y&quot;, ou les mill\u00e9niaux, veut \u00eatre habilit\u00e9e \u00e0 prendre des d\u00e9cisions - 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