{"id":11763,"date":"2023-04-12T07:55:51","date_gmt":"2023-04-12T07:55:51","guid":{"rendered":"https:\/\/www.calabrio.com\/press\/calabrio-one-est-desormais-entierement-integre-a-genesys-cloud-cx\/"},"modified":"2025-05-30T06:19:33","modified_gmt":"2025-05-30T06:19:33","slug":"calabrio-one-est-desormais-entierement-integre-a-genesys-cloud-cx","status":"publish","type":"press","link":"https:\/\/www.calabrio.com\/fr\/press\/calabrio-one-est-desormais-entierement-integre-a-genesys-cloud-cx\/","title":{"rendered":"CALABRIO ONE EST D\u00c9SORMAIS ENTI\u00c8REMENT INT\u00c9GR\u00c9 \u00c0 GENESYS CLOUD CX\u2122"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_0a9de8ad4c54ea57eae318049f7ddb8a\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">CALABRIO ONE EST D\u00c9SORMAIS ENTI\u00c8REMENT INT\u00c9GR\u00c9 \u00c0 GENESYS CLOUD CX\u2122<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_0a9de8ad4c54ea57eae318049f7ddb8a\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fpress%2Fcalabrio-one-est-desormais-entierement-integre-a-genesys-cloud-cx%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 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fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fpress%2Fcalabrio-one-est-desormais-entierement-integre-a-genesys-cloud-cx%2F&#038;text=CALABRIO ONE EST D\u00c9SORMAIS ENTI\u00c8REMENT INT\u00c9GR\u00c9 \u00c0 GENESYS CLOUD CX\u2122\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fpress%2Fcalabrio-one-est-desormais-entierement-integre-a-genesys-cloud-cx%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><div class=\"wpb-content-wrapper\">\n<p style=\"text-align: left\"><em>True-cloud, le leader de la performance des effectifs combine la suite WEM avec Genesys Cloud CX\u2122 pour offrir aux clients une solution plus flexible et riche en fonctionnalit\u00e9s.<\/em><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Minneapolis, MN &#8211; 12 avril 2023 &#8211;<\/strong> <a href=\"https:\/\/www.calabrio.com\/fr\/\">Calabrio<\/a>, la soci\u00e9t\u00e9 sp\u00e9cialis\u00e9e dans la performance des effectifs, a annonc\u00e9 aujourd&rsquo;hui l&rsquo;int\u00e9gration compl\u00e8te de <a href=\"https:\/\/www.calabrio.com\/fr\/produits\/calabrio-one\/\">Calabrio ONE<\/a> \u00e0 Genesys Cloud CX\u2122. Le lancement de cette int\u00e9gration permet aux clients de Genesys qui recherchent une solution d&rsquo;entreprise comme Calabrio ONE de s\u00e9lectionner facilement la meilleure solution pour leur entreprise.<\/p>\n<p>&nbsp;<\/p>\n<p>Les clients de Genesys peuvent choisir de s&rsquo;int\u00e9grer \u00e0 la suite compl\u00e8te Calabrio ONE ou d&rsquo;opter pour des produits Calabrio ONE autonomes : <a href=\"https:\/\/www.calabrio.com\/fr\/produits\/gestion-du-personnel\/\">Calabrio Workforce Management<\/a>, <a href=\"https:\/\/www.calabrio.com\/fr\/produits\/gestion-de-la-qualite\/\">Calabrio Quality Management<\/a> et <a href=\"https:\/\/www.calabrio.com\/fr\/produits\/analyse-des-interactions\/\">Calabrio Analytics<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p>En tant qu&rsquo;innovateur et leader reconnu dans l&rsquo;industrie, Calabrio offre \u00e0 ses clients :<\/p>\n<ul>\n<li><strong>Une suite unifi\u00e9e et riche en fonctionnalit\u00e9s<\/strong> pour la gestion de l&rsquo;engagement de la main d&rsquo;\u0153uvre (WEM) qui renforce les capacit\u00e9s de base d&rsquo;optimisation de la main d&rsquo;\u0153uvre (WFO) avec des analyses aliment\u00e9es par l&rsquo;IA et l&rsquo;automatisation de l&rsquo;engagement des agents pour r\u00e9pondre aux besoins complexes des centres de contact dans tous les secteurs d&rsquo;activit\u00e9, \u00e0 l&rsquo;\u00e9chelle mondiale.<\/li>\n<li>Des capacit\u00e9s de <strong>gestion des effectifs de niveau entreprise<\/strong>, y compris une planification plus intelligente et plus rapide pour g\u00e9rer la complexit\u00e9 des services, \u00e0 l&rsquo;\u00e9chelle. Les clients ont acc\u00e8s \u00e0 des outils de libre-service pour les agents, tels que le Self-Scheduling, qui optimisent le moral de l&rsquo;\u00e9quipe et l&rsquo;efficacit\u00e9 au quotidien.<\/li>\n<li>Des <strong>scores de qualit\u00e9 pr\u00e9dictifs<\/strong>, des \u00e9valuations rationalis\u00e9es et des informations plus intelligentes pour un coaching plus cibl\u00e9 gr\u00e2ce \u00e0 la gestion de la qualit\u00e9 aliment\u00e9e par l&rsquo;IA et l&rsquo;automatisation.<\/li>\n<li>Des <strong>outils d&rsquo;analyse aliment\u00e9s par l&rsquo;IA et le ML<\/strong>, des tableaux de bord personnalisables et des visualisations intuitives pour chaque utilisateur avec Analytics &#8211; pas besoin de data scientists.<\/li>\n<li><strong>Une v\u00e9ritable<\/strong> solution <strong>en nuage<\/strong> qui offre une innovation en nuage, une livraison continue de fonctionnalit\u00e9s et un temps d&rsquo;arr\u00eat planifi\u00e9 minimal, contrairement aux fournisseurs de nuage qui se contentent de changer de fournisseur. L&rsquo;int\u00e9gration native de cloud \u00e0 cloud avec Genesys Cloud CX garantit la s\u00e9curit\u00e9, la fiabilit\u00e9 et l&rsquo;\u00e9volutivit\u00e9 n\u00e9cessaires pour assurer la p\u00e9rennit\u00e9 du centre de contact et r\u00e9pondre aux besoins d&rsquo;une main-d&rsquo;\u0153uvre mobile et internationale.<\/li>\n<li>L&rsquo;<strong>interop\u00e9rabilit\u00e9<\/strong> permet une int\u00e9gration facile aux syst\u00e8mes existants, qu&rsquo;ils soient sur site ou dans le nuage. Des API ouvertes (interfaces de programmation d&rsquo;applications) et des centaines d&rsquo;int\u00e9grations pr\u00e9d\u00e9finies rendent la personnalisation simple et transparente.<\/li>\n<li><strong>Un fort retour sur investissement (ROI)<\/strong> car l&rsquo;optimisation combin\u00e9e des ressources humaines, des performances et de l&rsquo;engagement catalyse les r\u00e9ductions de co\u00fbts tout en am\u00e9liorant l&rsquo;exp\u00e9rience client. Genesys et Calabrio partagent la m\u00eame volont\u00e9 d&rsquo;assurer la prosp\u00e9rit\u00e9 des entreprises clientes, quel que soit le climat.<\/li>\n<\/ul>\n<p>\u00ab\u00a0Avec le r\u00f4le du centre de contact en tant que gardien de la marque et la combinaison de la productivit\u00e9 et de l&rsquo;engagement du personnel de premi\u00e8re ligne en t\u00eate des pr\u00e9occupations, ce partenariat avec Genesys aidera nos clients plus que jamais \u00ab\u00a0, a d\u00e9clar\u00e9 <a href=\"https:\/\/www.linkedin.com\/in\/mattmatsui\">Matt Matsui<\/a>, Chief Product Officer de Calabrio. \u00ab\u00a0Le fait que Calabrio ONE soit list\u00e9 sur Genesys AppFoundry \u00e9largit notre capacit\u00e9 et celle de Genesys \u00e0 am\u00e9liorer l&rsquo;exp\u00e9rience du client et de l&rsquo;agent. Nos solutions permettent aux op\u00e9rations de service client de prendre des d\u00e9cisions intelligentes, bas\u00e9es sur des donn\u00e9es, dans n&rsquo;importe quel environnement de travail, avec la confiance et l&rsquo;innovation que seules les vraies solutions cloud apportent.\u00a0\u00bb<\/p>\n<p>&nbsp;<\/p>\n<p>Calabrio ONE est d\u00e9sormais disponible avec Genesys Cloud CX, qui aide les organisations \u00e0 offrir des exp\u00e9riences client et employ\u00e9 sans friction et connect\u00e9es. En tant que plateforme d&rsquo;orchestration de l&rsquo;exp\u00e9rience moderne, Genesys Cloud CX permet aux entreprises de coordonner chaque interaction et point de contact gr\u00e2ce \u00e0 une suite compl\u00e8te d&rsquo;options omnicanales, une exp\u00e9rience employ\u00e9 int\u00e9gr\u00e9e, une IA cl\u00e9 en main et une optimisation du parcours de bout en bout.<\/p>\n<p>&nbsp;<\/p>\n<p>Calabrio ONE a \u00e9t\u00e9 nomm\u00e9 <a href=\"https:\/\/www.calabrio.com\/about-calabrio\/g2-reviews\/\">produit leader<\/a> par <a href=\"https:\/\/www.g2.com\/products\/calabrio-one\/reviews\">G2<\/a>, le plus grand site d&rsquo;\u00e9valuation de solutions technologiques au monde, leader technologique dans l&rsquo;analyse <a href=\"https:\/\/quadrant-solutions.com\/market_research\/spark-matrix-workforce-engagement-management-wem-2022\/\">SPARK WEM Matrix<\/a>, <a href=\"https:\/\/www.ventanaresearch.com\/market-perspectives\/calabrio-is-exemplary-in-agent-management-value-index\">fournisseur exemplaire<\/a> dans l&rsquo;indice de valeur de la gestion des agents de <a href=\"https:\/\/www.ventanaresearch.com\/\">Ventana Research<\/a>, et laur\u00e9at des premiers <a href=\"https:\/\/www.inc.com\/profile\/calabrio\">prix Power Partner Awards de<\/a> <a href=\"https:\/\/www.inc.com\/\">Inc.<\/a>pour la productivit\u00e9.<\/p>\n<p>&nbsp;<\/p>\n<p>D\u00e9couvrez la valeur de Calabrio + Genesys.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>A propos de Calabrio<br \/>\n<\/strong>Calabrio est un alli\u00e9 de confiance pour les grandes marques. Fondation num\u00e9rique d&rsquo;un centre de contact centr\u00e9 sur le client, la suite Calabrio ONE workforce performance permet d&rsquo;enrichir et de comprendre les interactions humaines, faisant de votre centre de contact un gardien de la marque. Nous maximisons la performance des agents, d\u00e9passons les attentes des clients et stimulons l&rsquo;efficacit\u00e9 de la main-d&rsquo;\u0153uvre en utilisant des donn\u00e9es connect\u00e9es, des analyses aliment\u00e9es par l&rsquo;IA, une gestion automatis\u00e9e de la main-d&rsquo;\u0153uvre et un coaching personnalis\u00e9. Seul Calabrio ONE r\u00e9unit l&rsquo;optimisation des effectifs (WFO), l&rsquo;engagement des agents et les solutions d&rsquo;intelligence \u00e9conomique dans une suite enti\u00e8rement int\u00e9gr\u00e9e et s&rsquo;adaptant \u00e0 votre entreprise.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Contact presse<\/strong><br \/>\nDavid Salkovitz<br \/>\n617.779.1856<br \/>\n<a href=\"mailto:CalabrioPR@padillaco.com\">CalabrioPR@padillaco.com<\/a><\/p>\n<\/div>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":212,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","press_category":[],"class_list":["post-11763","press","type-press","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>CALABRIO ONE EST D\u00c9SORMAIS ENTI\u00c8REMENT 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