{"id":11768,"date":"2023-06-21T10:59:51","date_gmt":"2023-06-21T10:59:51","guid":{"rendered":"https:\/\/www.calabrio.com\/press\/calabrio-recoit-le-prix-de-linnovation-de-lannee-en-matiere-de-main-doeuvre-lors-des-customer-contact-week-excellence-awards\/"},"modified":"2025-05-08T06:44:13","modified_gmt":"2025-05-08T06:44:13","slug":"calabrio-recoit-le-prix-de-linnovation-de-lannee-en-matiere-de-main-doeuvre-lors-des-customer-contact-week-excellence-awards","status":"publish","type":"press","link":"https:\/\/www.calabrio.com\/fr\/press\/calabrio-recoit-le-prix-de-linnovation-de-lannee-en-matiere-de-main-doeuvre-lors-des-customer-contact-week-excellence-awards\/","title":{"rendered":"Calabrio re\u00e7oit le prix de l&rsquo;innovation de l&rsquo;ann\u00e9e en mati\u00e8re de main-d&rsquo;\u0153uvre lors des Customer Contact Week Excellence Awards"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_8f867a1915ca9d6a7c2f7e4df4614e12\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Calabrio re\u00e7oit le prix de l&rsquo;innovation de l&rsquo;ann\u00e9e en mati\u00e8re de main-d&rsquo;\u0153uvre lors des Customer Contact Week Excellence Awards<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_8f867a1915ca9d6a7c2f7e4df4614e12\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fpress%2Fcalabrio-recoit-le-prix-de-linnovation-de-lannee-en-matiere-de-main-doeuvre-lors-des-customer-contact-week-excellence-awards%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fpress%2Fcalabrio-recoit-le-prix-de-linnovation-de-lannee-en-matiere-de-main-doeuvre-lors-des-customer-contact-week-excellence-awards%2F&#038;text=Calabrio re\u00e7oit le prix de l&rsquo;innovation de l&rsquo;ann\u00e9e en mati\u00e8re de main-d&rsquo;\u0153uvre lors des Customer Contact Week Excellence Awards\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fpress%2Fcalabrio-recoit-le-prix-de-linnovation-de-lannee-en-matiere-de-main-doeuvre-lors-des-customer-contact-week-excellence-awards%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><div class=\"wpb-content-wrapper\">\n<p><strong>Minneapolis, MN &#8211; 21 juin 2023 &#8211;<\/strong> <a href=\"https:\/\/www.calabrio.com\/fr\/\">Calabrio<\/a>, la soci\u00e9t\u00e9 sp\u00e9cialis\u00e9e dans la performance des effectifs, est fi\u00e8re d&rsquo;annoncer qu&rsquo;elle a re\u00e7u le prix de l&rsquo;innovation de l&rsquo;ann\u00e9e en mati\u00e8re d&rsquo;effectifs lors de la <a href=\"https:\/\/www.customercontactweek.com\/page\/2543588\/awards\">remise des prix d&rsquo;excellence de la Semaine du contact client (CCW) 2023<\/a>. Les prix d&rsquo;excellence CCW r\u00e9compensent les entreprises les plus innovantes et les cadres les plus performants pour leurs contributions extraordinaires \u00e0 la profession du contact client. Calabrio est honor\u00e9 d&rsquo;\u00eatre reconnu pour sa capacit\u00e9 \u00e0 responsabiliser le personnel de premi\u00e8re ligne, \u00e0 d\u00e9m\u00ealer la complexit\u00e9 et \u00e0 avoir un impact sur l&rsquo;exp\u00e9rience des clients.<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.calabrio.com\/fr\/produits\/calabrio-one\/\">Calabrio ONE<\/a> unifie de mani\u00e8re transparente l&rsquo;optimisation des effectifs, l&rsquo;engagement des agents et les solutions de veille strat\u00e9gique dans la seule suite de performance des effectifs de niveau entreprise et v\u00e9ritablement en nuage. La puissance de Calabrio ONE d\u00e9cuple le potentiel des employ\u00e9s, am\u00e9liore la fid\u00e9lit\u00e9 des clients et stimule la rentabilit\u00e9 comme jamais auparavant.<\/p>\n<p>&nbsp;<\/p>\n<p>\u00ab\u00a0Chez Calabrio, nous nous engageons \u00e0 ouvrir la voie avec des solutions qui am\u00e9liorent les op\u00e9rations commerciales de nos clients\u00a0\u00bb, a d\u00e9clar\u00e9 <a href=\"https:\/\/www.calabrio.com\/about-calabrio\/ourteam\/\">Kevin Jones<\/a>, directeur g\u00e9n\u00e9ral de Calabrio. \u00ab\u00a0Cette prestigieuse r\u00e9compense ne reconna\u00eet pas seulement notre poursuite incessante de l&rsquo;innovation centr\u00e9e sur le client, elle valide \u00e9galement notre mission \u00e0 long terme qui consiste \u00e0 faire des centres de contact des gardiens de la marque.\u00a0\u00bb<\/p>\n<p>&nbsp;<\/p>\n<p>Calabrio ONE se d\u00e9marque nettement de la concurrence, gr\u00e2ce \u00e0 trois \u00e9l\u00e9ments cl\u00e9s qui red\u00e9finissent les normes de l&rsquo;industrie :<\/p>\n<ul>\n<li>Int\u00e9gration transparente des solutions de performance du personnel : Dans un monde o\u00f9 les donn\u00e9es et les solutions cloisonn\u00e9es conduisent \u00e0 des cauchemars op\u00e9rationnels, Calabrio prend un chemin diff\u00e9rent avec sa suite enti\u00e8rement int\u00e9gr\u00e9e pour une meilleure visibilit\u00e9 de la gestion du personnel (WFM), de la gestion de la qualit\u00e9 (QM), de l&rsquo;analyse et de la gestion des donn\u00e9es. En exploitant tout le potentiel d&rsquo;une suite de performance des effectifs correctement int\u00e9gr\u00e9e, les organisations obtiennent des informations op\u00e9rationnelles in\u00e9gal\u00e9es, ce qui leur permet de prendre des d\u00e9cisions fond\u00e9es sur des donn\u00e9es qui les am\u00e8nent \u00e0 r\u00e9aliser plus de choses et \u00e0 moins les regretter.<\/li>\n<li>Autonomisation des agents et planification : Grant est l&rsquo;assistant virtuel de Calabrio ONE, dot\u00e9 d&rsquo;une intelligence artificielle, qui a r\u00e9volutionn\u00e9 la planification pour les agents et les responsables. Grant lib\u00e8re les agents des t\u00e2ches banales et leur permet d&rsquo;optimiser leur temps. En 2022, l&rsquo;aide de Grant a permis aux clients de gagner 23,7 ann\u00e9es de temps. En tirant parti des int\u00e9grations commerciales avec OpenAI, les centres de contact trouvent de nouvelles fa\u00e7ons d&rsquo;utiliser l&rsquo;IA g\u00e9n\u00e9rative pour maximiser l&rsquo;exp\u00e9rience de l&rsquo;agent et am\u00e9liorer les performances globales.<\/li>\n<li>Prise en charge des op\u00e9rations hybrides : Le personnel moderne exige flexibilit\u00e9 et autonomie, quelle que soit la taille de l&rsquo;organisation. Calabrio prend les devants en pla\u00e7ant les employ\u00e9s fermement dans le si\u00e8ge du conducteur, en fusionnant une technologie de pointe avec un design innovant pour amplifier la satisfaction au travail et la performance, quel que soit le lieu. En offrant aux agents la flexibilit\u00e9 qu&rsquo;ils souhaitent, les organisations am\u00e9liorent leur productivit\u00e9 et r\u00e9duisent le risque de rotation, ce qui leur permet de gagner du temps et d&rsquo;\u00e9conomiser des ressources.<\/li>\n<\/ul>\n<p>\u00ab\u00a0Nous sommes honor\u00e9s de recevoir ce prix prestigieux. Cela montre vraiment ce que la collaboration et l&rsquo;ambition peuvent accomplir. J&rsquo;aimerais remercier toute l&rsquo;\u00e9quipe de Calabrio pour avoir contribu\u00e9 \u00e0 notre succ\u00e8s et pour avoir apport\u00e9 une innovation reconnue aux centres de contact du monde entier\u00a0\u00bb, a ajout\u00e9 M. Jones. \u00ab\u00a0Le d\u00e9vouement in\u00e9branlable, l&rsquo;expertise et la passion des employ\u00e9s de Calabrio sont la pierre angulaire de la fourniture de solutions exceptionnelles \u00e0 nos pr\u00e9cieux clients.\u00a0\u00bb<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u00c0 propos de Calabrio<\/strong><br \/>\nCalabrio est un alli\u00e9 de confiance pour les grandes marques. Fondation num\u00e9rique d&rsquo;un centre de contact centr\u00e9 sur le client, la suite Calabrio ONE workforce performance permet d&rsquo;enrichir et de comprendre les interactions humaines, faisant de votre centre de contact un gardien de la marque. Nous maximisons la performance des agents, d\u00e9passons les attentes des clients et stimulons l&rsquo;efficacit\u00e9 de la main-d&rsquo;\u0153uvre en utilisant des donn\u00e9es connect\u00e9es, des analyses aliment\u00e9es par l&rsquo;IA, une gestion automatis\u00e9e de la main-d&rsquo;\u0153uvre et un coaching personnalis\u00e9. Seul Calabrio ONE r\u00e9unit l&rsquo;optimisation des effectifs (WFO), l&rsquo;engagement des agents et les solutions d&rsquo;intelligence \u00e9conomique dans une suite enti\u00e8rement int\u00e9gr\u00e9e et s&rsquo;adaptant \u00e0 votre entreprise.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Contact presse<\/strong><br \/>\nDavid Salkovitz<br \/>\n617.779.1856<br \/>\nCalabrioPR@padillaco.com<\/p>\n<\/div>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":212,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","press_category":[],"class_list":["post-11768","press","type-press","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Calabrio re\u00e7oit le prix de l&#039;innovation de l&#039;ann\u00e9e en mati\u00e8re de 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