{"id":11782,"date":"2023-09-14T08:25:45","date_gmt":"2023-09-14T08:25:45","guid":{"rendered":"https:\/\/www.calabrio.com\/press\/calabrio-nomme-fournisseur-exemplaire-dans-le-buyers-guide-2023-de-ventana-research-gestion-des-agents\/"},"modified":"2025-05-08T06:50:12","modified_gmt":"2025-05-08T06:50:12","slug":"calabrio-nomme-fournisseur-exemplaire-dans-le-buyers-guide-2023-de-ventana-research-gestion-des-agents","status":"publish","type":"press","link":"https:\/\/www.calabrio.com\/fr\/press\/calabrio-nomme-fournisseur-exemplaire-dans-le-buyers-guide-2023-de-ventana-research-gestion-des-agents\/","title":{"rendered":"Calabrio nomm\u00e9 fournisseur exemplaire dans le Buyers Guide 2023 de Ventana Research : Gestion des agents"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_25d3f8f699c82cfa2498b984f16943bc\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Calabrio nomm\u00e9 fournisseur exemplaire dans le Buyers Guide 2023 de Ventana Research : Gestion des agents<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_25d3f8f699c82cfa2498b984f16943bc\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fpress%2Fcalabrio-nomme-fournisseur-exemplaire-dans-le-buyers-guide-2023-de-ventana-research-gestion-des-agents%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fpress%2Fcalabrio-nomme-fournisseur-exemplaire-dans-le-buyers-guide-2023-de-ventana-research-gestion-des-agents%2F&#038;text=Calabrio nomm\u00e9 fournisseur exemplaire dans le Buyers Guide 2023 de Ventana Research : Gestion des agents\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fpress%2Fcalabrio-nomme-fournisseur-exemplaire-dans-le-buyers-guide-2023-de-ventana-research-gestion-des-agents%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><div class=\"wpb-content-wrapper\">\n<p style=\"text-align: center\"><em>Un rapport de l&rsquo;industrie classe Calabrio parmi les leaders de la gestion des agents et de l&rsquo;exp\u00e9rience produit<\/em><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Minneapolis, MN &#8211; 14 septembre 2023 &#8211;<\/strong> Calabrio, la soci\u00e9t\u00e9 sp\u00e9cialis\u00e9e dans la performance des effectifs, a \u00e9t\u00e9 nomm\u00e9e fournisseur exemplaire dans le <a href=\"https:\/\/www.calabrio.com\/fr\/ventana-research-agent-management-value-index\/\">Ventana Research Buyers Guide 2023 : Agent Management<\/a>. Le rapport reconna\u00eet \u00e9galement Calabrio comme un leader de l&rsquo;indice de valeur dans 6 des 7 cat\u00e9gories d&rsquo;\u00e9valuation : Adaptabilit\u00e9, Capacit\u00e9, G\u00e9rabilit\u00e9, Fiabilit\u00e9, Utilisabilit\u00e9 et Validation. Calabrio est class\u00e9 premier fournisseur pour la fiabilit\u00e9 et la facilit\u00e9 d&rsquo;utilisation.<\/p>\n<p>&nbsp;<\/p>\n<p>Le Buyers Guide de Ventana Research est un rapport quantifi\u00e9, bas\u00e9 sur la recherche, qui \u00e9value les fournisseurs et les produits technologiques. Le rapport 2023 classe 12 fournisseurs offrant des produits qui r\u00e9pondent aux \u00e9l\u00e9ments cl\u00e9s de la gestion des agents, notamment la gestion de la qualit\u00e9, la gestion des effectifs, l&rsquo;analyse des interactions et le coaching des performances.<\/p>\n<p>&nbsp;<\/p>\n<p>\u00ab\u00a0Notre succ\u00e8s est aliment\u00e9 par celui de nos clients. Je suis extr\u00eamement fier de l&rsquo;engagement de l&rsquo;\u00e9quipe de Calabrio \u00e0 fournir \u00e0 ses clients le meilleur produit true-cloud et convivial pour la performance de la main-d&rsquo;\u0153uvre. Cette reconnaissance souligne notre engagement\u00a0\u00bb, a d\u00e9clar\u00e9 Kevin Jones, pr\u00e9sident et directeur g\u00e9n\u00e9ral de Calabrio. \u00ab\u00a0Nous continuerons \u00e0 soutenir nos clients sur la voie du succ\u00e8s, en aidant leurs agents \u00e0 s&rsquo;autonomiser gr\u00e2ce \u00e0 la plateforme Calabrio ONE, et en \u00e9levant le r\u00f4le des agents en tant que gardiens de la marque.\u00a0\u00bb<\/p>\n<p>&nbsp;<\/p>\n<p>\u00ab\u00a0Les processus optimis\u00e9s des centres de contact sont caract\u00e9ris\u00e9s par des agents qui sont habilit\u00e9s \u00e0 agir au nom du client et qui sont soutenus par une technologie qui compl\u00e8te, guide et \u00e9tend la capacit\u00e9 de production de la main-d&rsquo;\u0153uvre\u00a0\u00bb, conseille <a href=\"https:\/\/www.ventanaresearch.com\/\">Ventana Research*<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p>Le Buyers Guide de Ventana Research offre une perspective \u00e9quilibr\u00e9e des fournisseurs et des produits, fond\u00e9e sur la compr\u00e9hension des moteurs et des besoins des entreprises. L&rsquo;indice est structur\u00e9 de mani\u00e8re \u00e0 reproduire le processus de demande d&rsquo;information en int\u00e9grant tous les crit\u00e8res n\u00e9cessaires \u00e0 l&rsquo;\u00e9valuation, \u00e0 la s\u00e9lection, \u00e0 l&rsquo;utilisation et \u00e0 la maintenance des technologies, ainsi qu&rsquo;au maintien des relations avec les fournisseurs.<\/p>\n<p>&nbsp;<\/p>\n<p>L&rsquo;Agent Management Buyers Guide n&rsquo;est ni sponsoris\u00e9 ni influenc\u00e9 par les fournisseurs de technologie et est r\u00e9alis\u00e9 uniquement dans le cadre de la mission de Ventana Research, qui consiste \u00e0 guider les organisations vers une efficacit\u00e9 optimale dans l&rsquo;utilisation de leurs investissements technologiques pour l&rsquo;entreprise et l&rsquo;informatique.<\/p>\n<p>&nbsp;<\/p>\n<p>Pour en savoir plus et <a href=\"https:\/\/www.calabrio.com\/fr\/ventana-research-agent-management-value-index\/\">lire l&rsquo;\u00e9tude de march\u00e9, cliquez ici.<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>*Ventana Research, Guide des acheteurs de gestion des agents 2023 : Agent Management, 6 septembre, 2023<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u00c0 propos de Calabrio<\/strong><br \/>\nCalabrio est un alli\u00e9 de confiance pour les grandes marques. Fondation num\u00e9rique d&rsquo;un centre de contact centr\u00e9 sur le client, la suite Calabrio ONE workforce performance permet d&rsquo;enrichir et de comprendre les interactions humaines, faisant de votre centre de contact un gardien de la marque. Nous maximisons la performance des agents, d\u00e9passons les attentes des clients et stimulons l&rsquo;efficacit\u00e9 de la main-d&rsquo;\u0153uvre en utilisant des donn\u00e9es connect\u00e9es, des analyses aliment\u00e9es par l&rsquo;IA, une gestion automatis\u00e9e de la main-d&rsquo;\u0153uvre et un coaching personnalis\u00e9. Seul Calabrio ONE r\u00e9unit l&rsquo;optimisation des effectifs (WFO), l&rsquo;engagement des agents et les solutions d&rsquo;intelligence \u00e9conomique dans une suite enti\u00e8rement int\u00e9gr\u00e9e et s&rsquo;adaptant \u00e0 votre entreprise.<\/p>\n<p>&nbsp;<\/p>\n<p>Calabrio, Calabrio ONE et le logo Calabrio sont des marques d\u00e9pos\u00e9es ou des marques commerciales de Calabrio, Inc. Toutes les autres marques mentionn\u00e9es dans ce document sont la propri\u00e9t\u00e9 de leurs d\u00e9tenteurs respectifs.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Contact m\u00e9dias<br \/>\n<\/strong>Alyssa Fishwick<br \/>\nalyssa.fishwick@calabrio.com<\/p>\n<\/div>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":212,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","press_category":[],"class_list":["post-11782","press","type-press","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Calabrio nomm\u00e9 fournisseur exemplaire dans le Buyers Guide 2023 de Ventana Research : Gestion des agents | Calabrio<\/title>\n<meta name=\"description\" content=\"Un rapport de l&#039;industrie classe Calabrio parmi les leaders de la gestion des agents et de l&#039;exp\u00e9rience produit\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calabrio.com\/fr\/press\/calabrio-nomme-fournisseur-exemplaire-dans-le-buyers-guide-2023-de-ventana-research-gestion-des-agents\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Calabrio nomm\u00e9 fournisseur exemplaire dans le Buyers Guide 2023 de Ventana Research : Gestion des agents\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.calabrio.com\/fr\/press\/calabrio-nomme-fournisseur-exemplaire-dans-le-buyers-guide-2023-de-ventana-research-gestion-des-agents\/\" \/>\n<meta property=\"og:site_name\" content=\"Calabrio\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-08T06:50:12+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1360\" \/>\n\t<meta property=\"og:image:height\" content=\"984\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@calabrio\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/press\\\/calabrio-nomme-fournisseur-exemplaire-dans-le-buyers-guide-2023-de-ventana-research-gestion-des-agents\\\/\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/press\\\/calabrio-nomme-fournisseur-exemplaire-dans-le-buyers-guide-2023-de-ventana-research-gestion-des-agents\\\/\",\"name\":\"Calabrio nomm\u00e9 fournisseur exemplaire dans le Buyers Guide 2023 de Ventana Research : Gestion des agents | Calabrio\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#website\"},\"datePublished\":\"2023-09-14T08:25:45+00:00\",\"dateModified\":\"2025-05-08T06:50:12+00:00\",\"description\":\"Un rapport de l'industrie classe Calabrio parmi les leaders de la gestion des agents et de l'exp\u00e9rience produit\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/press\\\/calabrio-nomme-fournisseur-exemplaire-dans-le-buyers-guide-2023-de-ventana-research-gestion-des-agents\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/press\\\/calabrio-nomme-fournisseur-exemplaire-dans-le-buyers-guide-2023-de-ventana-research-gestion-des-agents\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/press\\\/calabrio-nomme-fournisseur-exemplaire-dans-le-buyers-guide-2023-de-ventana-research-gestion-des-agents\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Press\",\"item\":\"https:\\\/\\\/www.calabrio.com\\\/press\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Calabrio nomm\u00e9 fournisseur exemplaire dans le Buyers Guide 2023 de Ventana Research : Gestion des agents\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/\",\"name\":\"Calabrio\",\"description\":\"Workforce Engagement Management Software\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#organization\",\"name\":\"Calabrio\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Group-1707478765.png\",\"contentUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Group-1707478765.png\",\"width\":1360,\"height\":984,\"caption\":\"Calabrio\"},\"image\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/pages\\\/Calabrio\\\/312159772174664\",\"https:\\\/\\\/x.com\\\/calabrio\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/calabrio\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Calabrio nomm\u00e9 fournisseur exemplaire dans le Buyers Guide 2023 de Ventana Research : Gestion des agents | Calabrio","description":"Un rapport de l'industrie classe Calabrio parmi les leaders de la gestion des agents et de l'exp\u00e9rience produit","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.calabrio.com\/fr\/press\/calabrio-nomme-fournisseur-exemplaire-dans-le-buyers-guide-2023-de-ventana-research-gestion-des-agents\/","og_locale":"fr_FR","og_type":"article","og_title":"Calabrio nomm\u00e9 fournisseur exemplaire dans le Buyers Guide 2023 de Ventana Research : Gestion des agents","og_url":"https:\/\/www.calabrio.com\/fr\/press\/calabrio-nomme-fournisseur-exemplaire-dans-le-buyers-guide-2023-de-ventana-research-gestion-des-agents\/","og_site_name":"Calabrio","article_publisher":"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664","article_modified_time":"2025-05-08T06:50:12+00:00","og_image":[{"width":1360,"height":984,"url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@calabrio","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.calabrio.com\/fr\/press\/calabrio-nomme-fournisseur-exemplaire-dans-le-buyers-guide-2023-de-ventana-research-gestion-des-agents\/","url":"https:\/\/www.calabrio.com\/fr\/press\/calabrio-nomme-fournisseur-exemplaire-dans-le-buyers-guide-2023-de-ventana-research-gestion-des-agents\/","name":"Calabrio nomm\u00e9 fournisseur exemplaire dans le Buyers Guide 2023 de Ventana Research : Gestion des agents | Calabrio","isPartOf":{"@id":"https:\/\/www.calabrio.com\/fr\/#website"},"datePublished":"2023-09-14T08:25:45+00:00","dateModified":"2025-05-08T06:50:12+00:00","description":"Un rapport de l'industrie classe Calabrio parmi les leaders de la gestion des agents et de l'exp\u00e9rience produit","breadcrumb":{"@id":"https:\/\/www.calabrio.com\/fr\/press\/calabrio-nomme-fournisseur-exemplaire-dans-le-buyers-guide-2023-de-ventana-research-gestion-des-agents\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.calabrio.com\/fr\/press\/calabrio-nomme-fournisseur-exemplaire-dans-le-buyers-guide-2023-de-ventana-research-gestion-des-agents\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.calabrio.com\/fr\/press\/calabrio-nomme-fournisseur-exemplaire-dans-le-buyers-guide-2023-de-ventana-research-gestion-des-agents\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.calabrio.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Press","item":"https:\/\/www.calabrio.com\/press\/"},{"@type":"ListItem","position":3,"name":"Calabrio nomm\u00e9 fournisseur exemplaire dans le Buyers Guide 2023 de Ventana Research : Gestion des agents"}]},{"@type":"WebSite","@id":"https:\/\/www.calabrio.com\/fr\/#website","url":"https:\/\/www.calabrio.com\/fr\/","name":"Calabrio","description":"Workforce Engagement Management Software","publisher":{"@id":"https:\/\/www.calabrio.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.calabrio.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/www.calabrio.com\/fr\/#organization","name":"Calabrio","url":"https:\/\/www.calabrio.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png","contentUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png","width":1360,"height":984,"caption":"Calabrio"},"image":{"@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664","https:\/\/x.com\/calabrio","https:\/\/www.linkedin.com\/company\/calabrio"]}]}},"_links":{"self":[{"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/press\/11782","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/press"}],"about":[{"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/types\/press"}],"author":[{"embeddable":true,"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/users\/212"}],"replies":[{"embeddable":true,"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/comments?post=11782"}],"wp:attachment":[{"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/media?parent=11782"}],"wp:term":[{"taxonomy":"press_category","embeddable":true,"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/press_category?post=11782"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}