{"id":11790,"date":"2024-03-05T08:02:09","date_gmt":"2024-03-05T08:02:09","guid":{"rendered":"https:\/\/www.calabrio.com\/press\/calabrio-lance-calabrio-govsuite-une-offre-autorisee-par-fedramp\/"},"modified":"2025-05-05T04:54:43","modified_gmt":"2025-05-05T04:54:43","slug":"calabrio-lance-calabrio-govsuite-une-offre-autorisee-par-fedramp","status":"publish","type":"press","link":"https:\/\/www.calabrio.com\/fr\/press\/calabrio-lance-calabrio-govsuite-une-offre-autorisee-par-fedramp\/","title":{"rendered":"Calabrio lance Calabrio GovSuite, une offre autoris\u00e9e par FedRAMP"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_e5db774c91f925a2fe85f0f92f0675df\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Calabrio lance Calabrio GovSuite, une offre autoris\u00e9e par FedRAMP<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_e5db774c91f925a2fe85f0f92f0675df\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 0px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fpress%2Fcalabrio-lance-calabrio-govsuite-une-offre-autorisee-par-fedramp%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fpress%2Fcalabrio-lance-calabrio-govsuite-une-offre-autorisee-par-fedramp%2F&#038;text=Calabrio lance Calabrio GovSuite, une offre autoris\u00e9e par FedRAMP\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fpress%2Fcalabrio-lance-calabrio-govsuite-une-offre-autorisee-par-fedramp%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><div class=\"wpb-content-wrapper\">\n<p><strong>Minneapolis, MN &#8211; 5 mars 2024 -Calabrio<\/strong>, la soci\u00e9t\u00e9 de performance de la main-d&rsquo;\u0153uvre, a annonc\u00e9 aujourd&rsquo;hui qu&rsquo;elle a lanc\u00e9 Calabrio GovSuite, une solution de centre de contact en nuage autoris\u00e9e par le Federal Risk and Authorization Management Program (FedRAMP\u00ae) Moderate. Les agences et d\u00e9partements du gouvernement f\u00e9d\u00e9ral am\u00e9ricain peuvent d\u00e9sormais adopter et utiliser Calabrio GovSuite, qui fournit aux organisations du secteur public un logiciel de centre de contact s\u00e9curis\u00e9, facile \u00e0 utiliser et \u00e9volutif qui leur permet de.. :<\/p>\n<ul>\n<li>Simplifiez la conformit\u00e9 gr\u00e2ce \u00e0 l&rsquo;enregistrement complet des interactions<\/li>\n<li>Moderniser et optimiser les processus de gestion du personnel (WFM) et de gestion de la qualit\u00e9<\/li>\n<li>Utilisez des outils d&rsquo;analyse avanc\u00e9s pour d\u00e9couvrir la v\u00e9ritable voix du citoyen tout en affinant les comp\u00e9tences des agents.<\/li>\n<li>\u00c9conomisez du temps, du budget et des ressources informatiques gr\u00e2ce \u00e0 une plateforme intuitive, bas\u00e9e sur le cloud, facile \u00e0 utiliser et \u00e0 maintenir.<\/li>\n<\/ul>\n<p>\u00ab\u00a0Depuis des d\u00e9cennies, nos solutions cloud enrichissent les parcours clients de haute qualit\u00e9 et transforment la fa\u00e7on dont les organisations g\u00e8rent les performances des centres de contact\u00a0\u00bb, a d\u00e9clar\u00e9 Raj Shankar, vice-pr\u00e9sident de la gestion des produits, Calabrio. \u00ab\u00a0Alors que les r\u00e9glementations sur les logiciels et les mesures de s\u00e9curit\u00e9 \u00e9voluent, Calabrio continue de veiller \u00e0 ce que les normes les plus \u00e9lev\u00e9es soient respect\u00e9es afin que nos clients puissent poursuivre leur transformation num\u00e9rique en toute confiance, en s&rsquo;appuyant sur une technologie innovante et s\u00e9curis\u00e9e qui les aide \u00e0 relever leurs d\u00e9fis les plus complexes.\u00a0\u00bb<\/p>\n<p>&nbsp;<\/p>\n<p>\u00ab\u00a0Nous sommes ravis d&rsquo;ajouter Calabrio GovSuite \u00e0 notre offre GovPoint\u00a9 Cloud Services (GCS)\u00a0\u00bb, a d\u00e9clar\u00e9 Jeff Willis, Chief Information Officer, MIS Sciences. \u00ab\u00a0GovPoint Cloud Services est un environnement en nuage avec une autorisation FedRAMP JAB Moderate pour IaaS, PaaS et SaaS, et nous sommes ravis que Calabrio GovSuite fasse partie de notre offre technologique\u00a0\u00bb.<\/p>\n<p>&nbsp;<\/p>\n<p>\u00ab\u00a0Il s&rsquo;agit d&rsquo;une r\u00e9alisation importante pour Calabrio\u00a0\u00bb, a d\u00e9clar\u00e9 Joel Martins, directeur g\u00e9n\u00e9ral par int\u00e9rim et directeur de la technologie de Calabrio. \u00ab\u00a0La s\u00e9curit\u00e9 de nos clients a toujours \u00e9t\u00e9 une priorit\u00e9 absolue pour Calabrio et cette \u00e9tape FedRAMP est une autre validation par une tierce partie qui atteste de notre engagement en mati\u00e8re de s\u00e9curit\u00e9.\u00a0\u00bb<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<p><a href=\"https:\/\/www.calabrio.com\/fr\/produits\/fedramp\/\" class=\"btn-primary\">VIEW ICI !<\/a><\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u00c0 propos de Calabrio<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Calabrio est un alli\u00e9 de confiance pour les grandes marques. Fondation num\u00e9rique d&rsquo;un centre de contact centr\u00e9 sur le client, la suite Calabrio ONE workforce performance permet d&rsquo;enrichir et de comprendre les interactions humaines, faisant de votre centre de contact un gardien de la marque. Nous maximisons la performance des agents, d\u00e9passons les attentes des clients et stimulons l&rsquo;efficacit\u00e9 de la main-d&rsquo;\u0153uvre en utilisant des donn\u00e9es connect\u00e9es, des analyses aliment\u00e9es par l&rsquo;IA, une gestion automatis\u00e9e de la main-d&rsquo;\u0153uvre et un coaching personnalis\u00e9. Seul Calabrio ONE r\u00e9unit l&rsquo;optimisation des effectifs (WFO), l&rsquo;engagement des agents et les solutions d&rsquo;intelligence \u00e9conomique dans une suite enti\u00e8rement int\u00e9gr\u00e9e et s&rsquo;adaptant \u00e0 votre entreprise.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u00c0 propos de MIS Sciences Corporation<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Depuis 1996, MIS Sciences Corporation fournit des services en nuage, des services de durabilit\u00e9, des services professionnels, du d\u00e9veloppement d&rsquo;applications, de l&rsquo;h\u00e9bergement g\u00e9r\u00e9, de la reprise apr\u00e8s sinistre et des services de messagerie aux agences gouvernementales et aux entreprises de toutes tailles, des start-ups aux soci\u00e9t\u00e9s Fortune 500. Les services FedRAMP sont offerts par GovPoint\u00a9 Cloud Services, un environnement en nuage avec une autorisation mod\u00e9r\u00e9e FedRAMP JAB pour IaaS et PaaS.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u00c0 propos de FedRAMP<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Le Federal Risk and Authorization Management Program (FedRAMP) est un programme gouvernemental qui fournit une approche standardis\u00e9e de l&rsquo;\u00e9valuation de la s\u00e9curit\u00e9, de l&rsquo;autorisation et de la surveillance continue des produits et services en nuage.Les objectifs de FedRAMP sont d&rsquo;acc\u00e9l\u00e9rer l&rsquo;adoption de solutions cloud s\u00e9curis\u00e9es gr\u00e2ce \u00e0 la r\u00e9utilisation des \u00e9valuations et des autorisations, d&rsquo;accro\u00eetre la confiance dans la s\u00e9curit\u00e9 des solutions cloud, d&rsquo;obtenir des autorisations de s\u00e9curit\u00e9 coh\u00e9rentes en utilisant un ensemble de normes de base convenues pour les solutions cloud, de garantir une application coh\u00e9rente des pratiques de s\u00e9curit\u00e9 existantes, d&rsquo;accro\u00eetre la confiance dans les \u00e9valuations de s\u00e9curit\u00e9 et d&rsquo;augmenter l&rsquo;automatisation et les donn\u00e9es en temps quasi r\u00e9el pour la surveillance continue.<\/p>\n<p>&nbsp;<\/p>\n<p>Calabrio, Calabrio ONE et le logo Calabrio sont des marques d\u00e9pos\u00e9es ou des marques commerciales de Calabrio, Inc. Toutes les autres marques mentionn\u00e9es dans ce document sont la propri\u00e9t\u00e9 de leurs d\u00e9tenteurs respectifs.<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":191,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","press_category":[],"class_list":["post-11790","press","type-press","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Calabrio lance Calabrio GovSuite, une offre autoris\u00e9e par FedRAMP | Calabrio<\/title>\n<meta name=\"description\" content=\"La solution de centre de contact en nuage est Modern Workforce Performance Suite for Optimized Government Customer Service.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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