{"id":11811,"date":"2024-07-16T07:15:39","date_gmt":"2024-07-16T07:15:39","guid":{"rendered":"https:\/\/www.calabrio.com\/press\/calabrio-est-un-leader-de-la-main-doeuvre-du-centre-de-contact-g2\/"},"modified":"2025-10-07T06:31:31","modified_gmt":"2025-10-07T06:31:31","slug":"calabrio-est-un-leader-de-la-main-doeuvre-du-centre-de-contact-g2","status":"publish","type":"press","link":"https:\/\/www.calabrio.com\/fr\/press\/calabrio-est-un-leader-de-la-main-doeuvre-du-centre-de-contact-g2\/","title":{"rendered":"Calabrio est un leader de la main-d&rsquo;\u0153uvre du centre de contact G2"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_735135dc0d4ab20c2004d7382de65279\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Calabrio est un leader de la main-d&rsquo;\u0153uvre du centre de contact G2<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_735135dc0d4ab20c2004d7382de65279\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 0px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fpress%2Fcalabrio-est-un-leader-de-la-main-doeuvre-du-centre-de-contact-g2%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fpress%2Fcalabrio-est-un-leader-de-la-main-doeuvre-du-centre-de-contact-g2%2F&#038;text=Calabrio est un leader de la main-d&rsquo;\u0153uvre du centre de contact G2\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fpress%2Fcalabrio-est-un-leader-de-la-main-doeuvre-du-centre-de-contact-g2%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h2 class=\"wp-block-heading has-large-font-size\">Calabrio nomm\u00e9 leader dans le rapport G2 The Grid\u00ae pour la main-d&rsquo;\u0153uvre des centres de contact, \u00e9t\u00e9 2024<\/h2>\n<\/div><div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><div class=\"wpb-content-wrapper\">\n<p><strong>MINNEAPOLIS &#8211; 16 JUILLET 2024<\/strong> &#8211; <a href=\"https:\/\/www.calabrio.com\/fr\/\">Calabrio<\/a>, la soci\u00e9t\u00e9 de performance des effectifs, a annonc\u00e9 aujourd&rsquo;hui qu&rsquo;elle a \u00e9t\u00e9 reconnue comme un leader des logiciels de main-d&rsquo;\u0153uvre de centre de contact par G2, une place de march\u00e9 de logiciels mondialement reconnue. <a href=\"https:\/\/www.calabrio.com\/fr\/produits\/calabrio-one\/\">Calabrio ONE<\/a> a re\u00e7u un nombre record de 83 rapports.<\/p>\n<p>&nbsp;<\/p>\n<p>Plus de 90 millions de personnes utilisent chaque ann\u00e9e G2 pour trouver et \u00e9valuer les meilleurs logiciels. G2 publie ensuite les meilleures r\u00e9compenses pour les soci\u00e9t\u00e9s de logiciels et les produits utilisant ces commentaires. Dans le rapport de l&rsquo;\u00e9t\u00e9 2024 de G2, Calabrio ONE a accumul\u00e9 21 r\u00e9compenses et badges. Sur les 23 000 rapports individuels de G2 dans la version 2024 Summer, seuls 7 % de tous les produits et services ont \u00e9t\u00e9 reconnus comme Leaders ou High Performers ; les listes de Calabrio refl\u00e8tent la confiance et la satisfaction des utilisateurs \u00e0 l&rsquo;\u00e9gard des produits de l&rsquo;entreprise. G2 a constat\u00e9 que :<\/p>\n<ul>\n<li>Calabrio class\u00e9 parmi les leaders des logiciels de gestion des centres de contact pour les entreprises<\/li>\n<li>91% des utilisateurs ont attribu\u00e9 \u00e0 Calabrio 4 ou 5 \u00e9toiles<\/li>\n<li>90% Qualit\u00e9 du soutien (contre 88% en moyenne dans la cat\u00e9gorie)<\/li>\n<li>90 % de facilit\u00e9 d&rsquo;utilisation (contre 88 % en moyenne dans la cat\u00e9gorie)<\/li>\n<li>94 % de planification des \u00e9quipes (contre 87 % en moyenne dans la cat\u00e9gorie)<\/li>\n<li>93% de disponibilit\u00e9 des agents (contre 88% en moyenne dans la cat\u00e9gorie)<\/li>\n<\/ul>\n<p>\u00ab\u00a0Nous sommes honor\u00e9s de recevoir cette reconnaissance de la part de nos clients et de G2\u00a0\u00bb, a d\u00e9clar\u00e9 Joel Martins, directeur de la technologie et directeur g\u00e9n\u00e9ral par int\u00e9rim de Calabrio. \u00ab\u00a0C&rsquo;est une reconnaissance de la confiance et de la satisfaction des utilisateurs \u00e0 l&rsquo;\u00e9gard de nos solutions. Le fait qu&rsquo;ils veuillent partager cette information avec d&rsquo;autres utilisateurs qui b\u00e9n\u00e9ficieront des technologies de Calabrio, de son service exceptionnel et de ses produits qui \u00e9voluent avec les besoins des centres de contact modernes est encore plus gratifiant.\u00a0\u00bb<\/p>\n<p>&nbsp;<\/p>\n<p>\u00ab\u00a0Les classements des rapports G2 sont bas\u00e9s sur des donn\u00e9es qui nous sont fournies par de v\u00e9ritables acheteurs de logiciels\u00a0\u00bb, a d\u00e9clar\u00e9 Sara Rossio, Chief Product Officer chez G2. \u00ab\u00a0Les acheteurs potentiels savent qu&rsquo;ils peuvent se fier \u00e0 ces informations lorsqu&rsquo;ils recherchent et choisissent un logiciel, car elles sont fond\u00e9es sur des avis v\u00e9rifi\u00e9s, contr\u00f4l\u00e9s et authentiques.\u00a0\u00bb<\/p>\n<p>&nbsp;<\/p>\n<p>Dans les rapports de l&rsquo;\u00e9t\u00e9 2024 de G2, le d\u00e9vouement de Calabrio \u00e0 la r\u00e9ussite des clients est soulign\u00e9 par la grande confiance que les clients accordent \u00e0 l&rsquo;entreprise et \u00e0 ses solutions. Calabrio pr\u00e9voit de continuer \u00e0 apporter des am\u00e9liorations aux logiciels centr\u00e9s sur le client au cours de l&rsquo;ann\u00e9e \u00e0 venir, avec une s\u00e9rie d&rsquo;annonces de partenaires prochainement. Tout en continuant \u00e0 \u00e9voluer et \u00e0 se d\u00e9velopper, l&rsquo;entreprise reste fid\u00e8le \u00e0 sa mission : fournir aux entreprises les outils dont elles ont besoin pour prosp\u00e9rer sur le march\u00e9 dynamique d&rsquo;aujourd&rsquo;hui.<\/p>\n<p>&nbsp;<\/p>\n<p>Pour en savoir plus, consultez les rapports de l&rsquo;\u00e9t\u00e9 2024 de G2 <a href=\"https:\/\/company.g2.com\/news\/g2-summer-2024-reports\">ici.<\/a><\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u00c0 propos de Calabrio<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Calabrio est un alli\u00e9 de confiance pour les grandes marques. Fondation num\u00e9rique d&rsquo;un centre de contact centr\u00e9 sur le client, la suite Calabrio ONE workforce performance permet d&rsquo;enrichir et de comprendre les interactions humaines, faisant de votre centre de contact un gardien de la marque. Nous maximisons la performance des agents, d\u00e9passons les attentes des clients et stimulons l&rsquo;efficacit\u00e9 de la main-d&rsquo;\u0153uvre en utilisant des donn\u00e9es connect\u00e9es, des analyses aliment\u00e9es par l&rsquo;IA, une gestion automatis\u00e9e de la main-d&rsquo;\u0153uvre et un coaching personnalis\u00e9. Seul Calabrio ONE r\u00e9unit l&rsquo;optimisation des effectifs (WFO), l&rsquo;engagement des agents et les solutions d&rsquo;intelligence \u00e9conomique dans une suite enti\u00e8rement int\u00e9gr\u00e9e qui s&rsquo;adapte \u00e0 votre entreprise.<\/p>\n<p>&nbsp;<\/p>\n<p>Calabrio, Calabrio ONE et le logo Calabrio sont des marques d\u00e9pos\u00e9es ou des marques commerciales de Calabrio, Inc. Toutes les autres marques mentionn\u00e9es dans ce document sont la propri\u00e9t\u00e9 de leurs d\u00e9tenteurs respectifs. Suivez-nous sur <a href=\"https:\/\/www.linkedin.com\/company\/calabrio-inc\/\">LinkedIn<\/a>. Suivez-nous sur <a href=\"https:\/\/twitter.com\/Calabrio\">X.<\/a><\/p>\n<\/div>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":191,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","press_category":[],"class_list":["post-11811","press","type-press","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>G2 Summer Report d\u00e9signe Calabrio ONE comme la meilleure solution WFM \u00c9tude | Calabrio<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez pourquoi Calabrio ONE est la solution WFM la mieux not\u00e9e pour la satisfaction client dans le rapport d&#039;\u00e9t\u00e9 2024 de G2. Lisez ici les commentaires des utilisateurs de centres de contact.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calabrio.com\/fr\/press\/calabrio-est-un-leader-de-la-main-doeuvre-du-centre-de-contact-g2\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"G2 Summer Report d\u00e9signe Calabrio ONE comme la meilleure solution WFM \u00c9tude | Calabrio\" \/>\n<meta property=\"og:description\" content=\"Calabrio nomm\u00e9 leader dans le rapport G2 The Grid\u00ae pour la main-d&#039;\u0153uvre des centres de contact, \u00e9t\u00e9 2024\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.calabrio.com\/fr\/press\/calabrio-est-un-leader-de-la-main-doeuvre-du-centre-de-contact-g2\/\" \/>\n<meta property=\"og:site_name\" content=\"Calabrio\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-07T06:31:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1360\" \/>\n\t<meta property=\"og:image:height\" content=\"984\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Calabrio est un leader de la main-d&#039;\u0153uvre du centre de contact G2\" \/>\n<meta name=\"twitter:site\" content=\"@calabrio\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/press\\\/calabrio-est-un-leader-de-la-main-doeuvre-du-centre-de-contact-g2\\\/\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/press\\\/calabrio-est-un-leader-de-la-main-doeuvre-du-centre-de-contact-g2\\\/\",\"name\":\"G2 Summer Report d\u00e9signe Calabrio ONE comme la meilleure solution WFM \u00c9tude | Calabrio\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#website\"},\"datePublished\":\"2024-07-16T07:15:39+00:00\",\"dateModified\":\"2025-10-07T06:31:31+00:00\",\"description\":\"D\u00e9couvrez pourquoi Calabrio ONE est la solution WFM la mieux not\u00e9e pour la satisfaction client dans le rapport d'\u00e9t\u00e9 2024 de G2. Lisez ici les commentaires des utilisateurs de centres de contact.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/press\\\/calabrio-est-un-leader-de-la-main-doeuvre-du-centre-de-contact-g2\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/press\\\/calabrio-est-un-leader-de-la-main-doeuvre-du-centre-de-contact-g2\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/press\\\/calabrio-est-un-leader-de-la-main-doeuvre-du-centre-de-contact-g2\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Press\",\"item\":\"https:\\\/\\\/www.calabrio.com\\\/press\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Calabrio est un leader de la main-d&#8217;\u0153uvre du centre de contact G2\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/\",\"name\":\"Calabrio\",\"description\":\"Workforce Engagement Management Software\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#organization\",\"name\":\"Calabrio\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Group-1707478765.png\",\"contentUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Group-1707478765.png\",\"width\":1360,\"height\":984,\"caption\":\"Calabrio\"},\"image\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/pages\\\/Calabrio\\\/312159772174664\",\"https:\\\/\\\/x.com\\\/calabrio\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/calabrio\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"G2 Summer Report d\u00e9signe Calabrio ONE comme la meilleure solution WFM \u00c9tude | Calabrio","description":"D\u00e9couvrez pourquoi Calabrio ONE est la solution WFM la mieux not\u00e9e pour la satisfaction client dans le rapport d'\u00e9t\u00e9 2024 de G2. Lisez ici les commentaires des utilisateurs de centres de contact.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.calabrio.com\/fr\/press\/calabrio-est-un-leader-de-la-main-doeuvre-du-centre-de-contact-g2\/","og_locale":"fr_FR","og_type":"article","og_title":"G2 Summer Report d\u00e9signe Calabrio ONE comme la meilleure solution WFM \u00c9tude | Calabrio","og_description":"Calabrio nomm\u00e9 leader dans le rapport G2 The Grid\u00ae pour la main-d'\u0153uvre des centres de contact, \u00e9t\u00e9 2024","og_url":"https:\/\/www.calabrio.com\/fr\/press\/calabrio-est-un-leader-de-la-main-doeuvre-du-centre-de-contact-g2\/","og_site_name":"Calabrio","article_publisher":"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664","article_modified_time":"2025-10-07T06:31:31+00:00","og_image":[{"width":1360,"height":984,"url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_title":"Calabrio est un leader de la main-d'\u0153uvre du centre de contact G2","twitter_site":"@calabrio","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.calabrio.com\/fr\/press\/calabrio-est-un-leader-de-la-main-doeuvre-du-centre-de-contact-g2\/","url":"https:\/\/www.calabrio.com\/fr\/press\/calabrio-est-un-leader-de-la-main-doeuvre-du-centre-de-contact-g2\/","name":"G2 Summer Report d\u00e9signe Calabrio ONE comme la meilleure solution WFM \u00c9tude | Calabrio","isPartOf":{"@id":"https:\/\/www.calabrio.com\/fr\/#website"},"datePublished":"2024-07-16T07:15:39+00:00","dateModified":"2025-10-07T06:31:31+00:00","description":"D\u00e9couvrez pourquoi Calabrio ONE est la solution WFM la mieux not\u00e9e pour la satisfaction client dans le rapport d'\u00e9t\u00e9 2024 de G2. Lisez ici les commentaires des utilisateurs de centres de contact.","breadcrumb":{"@id":"https:\/\/www.calabrio.com\/fr\/press\/calabrio-est-un-leader-de-la-main-doeuvre-du-centre-de-contact-g2\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.calabrio.com\/fr\/press\/calabrio-est-un-leader-de-la-main-doeuvre-du-centre-de-contact-g2\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.calabrio.com\/fr\/press\/calabrio-est-un-leader-de-la-main-doeuvre-du-centre-de-contact-g2\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.calabrio.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Press","item":"https:\/\/www.calabrio.com\/press\/"},{"@type":"ListItem","position":3,"name":"Calabrio est un leader de la main-d&#8217;\u0153uvre du centre de contact G2"}]},{"@type":"WebSite","@id":"https:\/\/www.calabrio.com\/fr\/#website","url":"https:\/\/www.calabrio.com\/fr\/","name":"Calabrio","description":"Workforce Engagement Management Software","publisher":{"@id":"https:\/\/www.calabrio.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.calabrio.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/www.calabrio.com\/fr\/#organization","name":"Calabrio","url":"https:\/\/www.calabrio.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png","contentUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png","width":1360,"height":984,"caption":"Calabrio"},"image":{"@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664","https:\/\/x.com\/calabrio","https:\/\/www.linkedin.com\/company\/calabrio"]}]}},"_links":{"self":[{"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/press\/11811","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/press"}],"about":[{"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/types\/press"}],"author":[{"embeddable":true,"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/users\/191"}],"replies":[{"embeddable":true,"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/comments?post=11811"}],"wp:attachment":[{"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/media?parent=11811"}],"wp:term":[{"taxonomy":"press_category","embeddable":true,"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/press_category?post=11811"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}