{"id":11814,"date":"2024-07-30T07:01:10","date_gmt":"2024-07-30T07:01:10","guid":{"rendered":"https:\/\/www.calabrio.com\/press\/calabrio-et-five9-sassocient-pour-moderniser-les-operations-des-centres-de-contact\/"},"modified":"2025-10-07T06:29:29","modified_gmt":"2025-10-07T06:29:29","slug":"calabrio-et-five9-sassocient-pour-moderniser-les-operations-des-centres-de-contact","status":"publish","type":"press","link":"https:\/\/www.calabrio.com\/fr\/press\/calabrio-et-five9-sassocient-pour-moderniser-les-operations-des-centres-de-contact\/","title":{"rendered":"Calabrio et Five9 s&rsquo;associent pour moderniser les op\u00e9rations des centres de contact"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_80c4a37b2ee656561b541969c9b9688a\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Calabrio et Five9 s&rsquo;associent pour moderniser les op\u00e9rations des centres de contact<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_80c4a37b2ee656561b541969c9b9688a\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 0px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fpress%2Fcalabrio-et-five9-sassocient-pour-moderniser-les-operations-des-centres-de-contact%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fpress%2Fcalabrio-et-five9-sassocient-pour-moderniser-les-operations-des-centres-de-contact%2F&#038;text=Calabrio et Five9 s&rsquo;associent pour moderniser les op\u00e9rations des centres de contact\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fpress%2Fcalabrio-et-five9-sassocient-pour-moderniser-les-operations-des-centres-de-contact%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h2 class=\"wp-block-heading has-large-font-size\">L&rsquo;int\u00e9gration centr\u00e9e sur le client fait progresser l&rsquo;industrie gr\u00e2ce \u00e0 la diffusion audio en temps r\u00e9el<\/h2>\n<\/div><div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><div class=\"wpb-content-wrapper\">\n<p><strong>MINNEAPOLIS &#8211; 30 JUILLET 2024<\/strong> &#8211; <a href=\"https:\/\/www.calabrio.com\/fr\/\">Calabrio<\/a>, soci\u00e9t\u00e9 leader dans le domaine de la performance des effectifs, est heureuse d&rsquo;annoncer une int\u00e9gration de nouvelle g\u00e9n\u00e9ration avec Five9, fournisseur de la plateforme CX intelligente. En tant que partenaire de Five9 Select, Calabrio offre d\u00e9sormais des capacit\u00e9s de <a href=\"https:\/\/www.calabrio.com\/fr\/produits\/gestion-de-la-qualite\/?utm_source=PR_Padilla&#038;utm_medium=other&#038;utm_campaign=always_on\">gestion de la qualit\u00e9<\/a> (QM) et d&rsquo;<a href=\"https:\/\/www.calabrio.com\/fr\/produits\/analyse-des-interactions\/?utm_source=PR_Padilla&#038;utm_medium=other&#038;utm_campaign=always_on\">analyse<\/a> aliment\u00e9es par Five9 VoiceStream, un nouveau service de streaming audio et de m\u00e9tadonn\u00e9es en temps r\u00e9el.<\/p>\n<p>&nbsp;<\/p>\n<p>\u00ab\u00a0Le succ\u00e8s de nos clients motive l&rsquo;investissement continu de Calabrio dans l&rsquo;innovation. Five9 partage cette volont\u00e9 d&rsquo;aider les entreprises \u00e0 prosp\u00e9rer dans un environnement centr\u00e9 sur le client en constante \u00e9volution \u00ab\u00a0, a d\u00e9clar\u00e9 Joel Martins, directeur de la technologie et directeur g\u00e9n\u00e9ral par int\u00e9rim de Calabrio. \u00ab\u00a0Gr\u00e2ce \u00e0 cette collaboration, nos clients peuvent offrir des exp\u00e9riences exceptionnelles, accro\u00eetre la satisfaction des agents et renforcer l&rsquo;efficacit\u00e9 op\u00e9rationnelle.\u00a0\u00bb<\/p>\n<p>&nbsp;<\/p>\n<p>L&rsquo;int\u00e9gration offre une multitude d&rsquo;avantages aux clients des centres d&rsquo;appels virtuels (VCC) de Five9, notamment l&rsquo;enregistrement des appels, la gestion de la qualit\u00e9, l&rsquo;analyse bas\u00e9e sur l&rsquo;IA et la gestion des effectifs (WFM), tous pris en charge et certifi\u00e9s par Calabrio et Five9. En exploitant le flux unique de donn\u00e9es audio et de m\u00e9tadonn\u00e9es en temps r\u00e9el de Five9 VoiceStream, cette collaboration surpasse les concurrents qui ne fournissent que des enregistrements audio et des m\u00e9tadonn\u00e9es apr\u00e8s l&rsquo;interaction avec le client.<\/p>\n<p>&nbsp;<\/p>\n<p>\u00ab\u00a0L&rsquo;innovation est essentielle pour les centres de contact modernes. L&rsquo;introduction de la diffusion audio en temps r\u00e9el par le biais de Five9 VoiceStream marque une \u00e9tape importante dans l&rsquo;industrie \u00ab\u00a0, a ajout\u00e9 Dan Burkland, pr\u00e9sident de Five9. \u00ab\u00a0Calabrio est un leader \u00e9tabli dans le domaine de la gestion de l&rsquo;engagement de la main-d&rsquo;\u0153uvre et apporte une longue histoire d&rsquo;engagement envers les clients. Ensemble, nous permettons aux centres de contact d&rsquo;atteindre une efficacit\u00e9, une flexibilit\u00e9 et une performance in\u00e9gal\u00e9es.\u00a0\u00bb<\/p>\n<p>&nbsp;<\/p>\n<p>Nutrisystem, qui a \u00e9t\u00e9 l&rsquo;un des premiers \u00e0 tester VoiceStream de Five9 pour la diffusion audio en temps r\u00e9el, a d\u00fb faire face \u00e0 des probl\u00e8mes de planification des effectifs et de gestion de la qualit\u00e9 dans son centre de contact, en raison de t\u00e2ches manuelles et d&rsquo;informations d\u00e9connect\u00e9es. Gr\u00e2ce \u00e0 Calabrio ONE, Nutrisystem a modernis\u00e9 et automatis\u00e9 les op\u00e9rations de son centre de contact, et l&rsquo;int\u00e9gration de Calabrio et de Five9 a permis d&rsquo;enregistrer les appels de mani\u00e8re transparente dans Calabrio ONE pour la gestion de la qualit\u00e9 et l&rsquo;analyse aliment\u00e9es par l&rsquo;IA. Les planificateurs de main-d&rsquo;\u0153uvre disposent \u00e9galement d&rsquo;outils de pr\u00e9vision et de planification automatis\u00e9e sophistiqu\u00e9s, aliment\u00e9s par l&rsquo;IA, qui leur permettent d&rsquo;\u00e9laborer plus efficacement des pr\u00e9visions et des calendriers. Nutrisystem b\u00e9n\u00e9ficie d\u00e9sormais d&rsquo;analyses am\u00e9lior\u00e9es, d&rsquo;une meilleure visibilit\u00e9 de l&rsquo;exp\u00e9rience client et d&rsquo;une augmentation de 67 % de la productivit\u00e9 du centre de contact.<\/p>\n<p>&nbsp;<\/p>\n<p>Pour plus d&rsquo;informations et de d\u00e9tails sur l&rsquo;int\u00e9gration, visitez <a href=\"https:\/\/www.calabrio.com\/five9-calabrio\/\">: https:\/\/www.calabrio.com\/five9-calabrio\/<\/a><\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u00c0 propos de Calabrio<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Calabrio est un alli\u00e9 de confiance pour les grandes marques. Fondation num\u00e9rique d&rsquo;un centre de contact centr\u00e9 sur le client, la suite Calabrio ONE workforce performance permet d&rsquo;enrichir et de comprendre les interactions humaines, faisant de votre centre de contact un gardien de la marque. Nous maximisons la performance des agents, d\u00e9passons les attentes des clients et stimulons l&rsquo;efficacit\u00e9 de la main-d&rsquo;\u0153uvre en utilisant des donn\u00e9es connect\u00e9es, des analyses aliment\u00e9es par l&rsquo;IA, une gestion automatis\u00e9e de la main-d&rsquo;\u0153uvre et un coaching personnalis\u00e9. Seul Calabrio ONE r\u00e9unit l&rsquo;optimisation des effectifs (WFO), l&rsquo;engagement des agents et les solutions d&rsquo;intelligence \u00e9conomique dans une suite enti\u00e8rement int\u00e9gr\u00e9e qui s&rsquo;adapte \u00e0 votre entreprise.<\/p>\n<p>&nbsp;<\/p>\n<p>Calabrio, Calabrio ONE et le logo Calabrio sont des marques d\u00e9pos\u00e9es ou des marques commerciales de Calabrio, Inc. Toutes les autres marques mentionn\u00e9es dans ce document sont la propri\u00e9t\u00e9 de leurs d\u00e9tenteurs respectifs. Suivez-nous sur <a href=\"https:\/\/www.linkedin.com\/company\/calabrio-inc\/\">LinkedIn<\/a>. Suivez-nous sur <a href=\"https:\/\/twitter.com\/Calabrio\">X.<\/a><\/p>\n<\/div>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":191,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","press_category":[],"class_list":["post-11814","press","type-press","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>G2 Summer Report d\u00e9signe Calabrio ONE comme la meilleure solution WFM | Calabrio<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez comment Calabrio et Five9 collaborent pour transformer les op\u00e9rations des centres de contact gr\u00e2ce \u00e0 des solutions avanc\u00e9es. D\u00e9couvrez les avantages et l&#039;impact de ce partenariat strat\u00e9gique ici.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calabrio.com\/fr\/press\/calabrio-et-five9-sassocient-pour-moderniser-les-operations-des-centres-de-contact\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"G2 Summer Report d\u00e9signe Calabrio ONE comme la meilleure solution WFM | Calabrio\" \/>\n<meta property=\"og:description\" content=\"L&#039;int\u00e9gration centr\u00e9e sur le client fait progresser l&#039;industrie gr\u00e2ce \u00e0 la diffusion audio en temps r\u00e9el\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.calabrio.com\/fr\/press\/calabrio-et-five9-sassocient-pour-moderniser-les-operations-des-centres-de-contact\/\" \/>\n<meta property=\"og:site_name\" content=\"Calabrio\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-07T06:29:29+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1360\" \/>\n\t<meta property=\"og:image:height\" content=\"984\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Calabrio et Five9 s&#039;associent pour moderniser les op\u00e9rations des centres de contact\" \/>\n<meta name=\"twitter:site\" content=\"@calabrio\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/press\\\/calabrio-et-five9-sassocient-pour-moderniser-les-operations-des-centres-de-contact\\\/\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/press\\\/calabrio-et-five9-sassocient-pour-moderniser-les-operations-des-centres-de-contact\\\/\",\"name\":\"G2 Summer Report d\u00e9signe Calabrio ONE comme la meilleure solution WFM | Calabrio\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#website\"},\"datePublished\":\"2024-07-30T07:01:10+00:00\",\"dateModified\":\"2025-10-07T06:29:29+00:00\",\"description\":\"D\u00e9couvrez comment Calabrio et Five9 collaborent pour transformer les op\u00e9rations des centres de contact gr\u00e2ce \u00e0 des solutions avanc\u00e9es. D\u00e9couvrez les avantages et l'impact de ce partenariat strat\u00e9gique ici.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/press\\\/calabrio-et-five9-sassocient-pour-moderniser-les-operations-des-centres-de-contact\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/press\\\/calabrio-et-five9-sassocient-pour-moderniser-les-operations-des-centres-de-contact\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/press\\\/calabrio-et-five9-sassocient-pour-moderniser-les-operations-des-centres-de-contact\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Press\",\"item\":\"https:\\\/\\\/www.calabrio.com\\\/press\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Calabrio et Five9 s&#8217;associent pour moderniser les op\u00e9rations des centres de contact\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/\",\"name\":\"Calabrio\",\"description\":\"Workforce Engagement Management Software\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#organization\",\"name\":\"Calabrio\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Group-1707478765.png\",\"contentUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Group-1707478765.png\",\"width\":1360,\"height\":984,\"caption\":\"Calabrio\"},\"image\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/pages\\\/Calabrio\\\/312159772174664\",\"https:\\\/\\\/x.com\\\/calabrio\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/calabrio\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"G2 Summer Report d\u00e9signe Calabrio ONE comme la meilleure solution WFM | Calabrio","description":"D\u00e9couvrez comment Calabrio et Five9 collaborent pour transformer les op\u00e9rations des centres de contact gr\u00e2ce \u00e0 des solutions avanc\u00e9es. D\u00e9couvrez les avantages et l'impact de ce partenariat strat\u00e9gique ici.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.calabrio.com\/fr\/press\/calabrio-et-five9-sassocient-pour-moderniser-les-operations-des-centres-de-contact\/","og_locale":"fr_FR","og_type":"article","og_title":"G2 Summer Report d\u00e9signe Calabrio ONE comme la meilleure solution WFM | Calabrio","og_description":"L'int\u00e9gration centr\u00e9e sur le client fait progresser l'industrie gr\u00e2ce \u00e0 la diffusion audio en temps r\u00e9el","og_url":"https:\/\/www.calabrio.com\/fr\/press\/calabrio-et-five9-sassocient-pour-moderniser-les-operations-des-centres-de-contact\/","og_site_name":"Calabrio","article_publisher":"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664","article_modified_time":"2025-10-07T06:29:29+00:00","og_image":[{"width":1360,"height":984,"url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_title":"Calabrio et Five9 s'associent pour moderniser les op\u00e9rations des centres de contact","twitter_site":"@calabrio","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.calabrio.com\/fr\/press\/calabrio-et-five9-sassocient-pour-moderniser-les-operations-des-centres-de-contact\/","url":"https:\/\/www.calabrio.com\/fr\/press\/calabrio-et-five9-sassocient-pour-moderniser-les-operations-des-centres-de-contact\/","name":"G2 Summer Report d\u00e9signe Calabrio ONE comme la meilleure solution WFM | Calabrio","isPartOf":{"@id":"https:\/\/www.calabrio.com\/fr\/#website"},"datePublished":"2024-07-30T07:01:10+00:00","dateModified":"2025-10-07T06:29:29+00:00","description":"D\u00e9couvrez comment Calabrio et Five9 collaborent pour transformer les op\u00e9rations des centres de contact gr\u00e2ce \u00e0 des solutions avanc\u00e9es. D\u00e9couvrez les avantages et l'impact de ce partenariat strat\u00e9gique ici.","breadcrumb":{"@id":"https:\/\/www.calabrio.com\/fr\/press\/calabrio-et-five9-sassocient-pour-moderniser-les-operations-des-centres-de-contact\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.calabrio.com\/fr\/press\/calabrio-et-five9-sassocient-pour-moderniser-les-operations-des-centres-de-contact\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.calabrio.com\/fr\/press\/calabrio-et-five9-sassocient-pour-moderniser-les-operations-des-centres-de-contact\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.calabrio.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Press","item":"https:\/\/www.calabrio.com\/press\/"},{"@type":"ListItem","position":3,"name":"Calabrio et Five9 s&#8217;associent pour moderniser les op\u00e9rations des centres de contact"}]},{"@type":"WebSite","@id":"https:\/\/www.calabrio.com\/fr\/#website","url":"https:\/\/www.calabrio.com\/fr\/","name":"Calabrio","description":"Workforce Engagement Management Software","publisher":{"@id":"https:\/\/www.calabrio.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.calabrio.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/www.calabrio.com\/fr\/#organization","name":"Calabrio","url":"https:\/\/www.calabrio.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png","contentUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png","width":1360,"height":984,"caption":"Calabrio"},"image":{"@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664","https:\/\/x.com\/calabrio","https:\/\/www.linkedin.com\/company\/calabrio"]}]}},"_links":{"self":[{"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/press\/11814","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/press"}],"about":[{"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/types\/press"}],"author":[{"embeddable":true,"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/users\/191"}],"replies":[{"embeddable":true,"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/comments?post=11814"}],"wp:attachment":[{"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/media?parent=11814"}],"wp:term":[{"taxonomy":"press_category","embeddable":true,"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/press_category?post=11814"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}