{"id":11818,"date":"2024-07-30T15:37:10","date_gmt":"2024-07-30T15:37:10","guid":{"rendered":"https:\/\/www.calabrio.com\/press\/calabrio-et-five9-sallient-pour-moderniser-les-operations-des-centres-de-contact\/"},"modified":"2025-10-07T06:30:24","modified_gmt":"2025-10-07T06:30:24","slug":"calabrio-et-five9-sallient-pour-moderniser-les-operations-des-centres-de-contact","status":"publish","type":"press","link":"https:\/\/www.calabrio.com\/fr\/press\/calabrio-et-five9-sallient-pour-moderniser-les-operations-des-centres-de-contact\/","title":{"rendered":"Calabrio et Five9 s&rsquo;allient pour moderniser les op\u00e9rations des centres de contact"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_3ff21471e575cb872320146c4b6af3cb\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Calabrio et Five9 s&rsquo;allient pour moderniser les op\u00e9rations des centres de contact<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_3ff21471e575cb872320146c4b6af3cb\"] {\n\t\t@media only screen and (max-width: 743px) 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fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fpress%2Fcalabrio-et-five9-sallient-pour-moderniser-les-operations-des-centres-de-contact%2F&#038;text=Calabrio et Five9 s&rsquo;allient pour moderniser les op\u00e9rations des centres de contact\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fpress%2Fcalabrio-et-five9-sallient-pour-moderniser-les-operations-des-centres-de-contact%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h2 class=\"wp-block-heading has-large-font-size\">L&rsquo;int\u00e9gration centr\u00e9e sur le client stimule les avanc\u00e9es du secteur en mati\u00e8re de transmission audio en temps r\u00e9el.<\/h2>\n<\/div><div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><div class=\"wpb-content-wrapper\">\n<p><strong>MINNEAPOLIS &#8211; 30 JUILLET 2024<\/strong> &#8211; <a href=\"https:\/\/www.calabrio.com\/?utm_source=PR_Padilla&amp;utm_medium=other&amp;utm_campaign=always_on\">Calabrio<\/a>, entreprise leader dans les solutions de productivit\u00e9 du personnel, se f\u00e9licite d&rsquo;annoncer une int\u00e9gration de nouvelle g\u00e9n\u00e9ration avec Five9, fournisseur de la plateforme Intelligent CX Platform. En tant que partenaire exclusif de Five9, Calabrio propose d\u00e9j\u00e0 les fonctions de gestion de <a href=\"https:\/\/www.calabrio.com\/fr\/produits\/gestion-de-la-qualite\/?utm_source=PR_Padilla&#038;utm_medium=other&#038;utm_campaign=always_on\">la qualit\u00e9<\/a> (QM, gesti\u00f3n de calidad) et d&rsquo;<a href=\"https:\/\/www.calabrio.com\/fr\/produits\/analyse-des-interactions\/?utm_source=PR_Padilla&#038;utm_medium=other&#038;utm_campaign=always_on\">analyse<\/a> (an\u00e1lisis) avec la technologie VoiceStream de Five9, un nouveau service de transmission de donn\u00e9es audio et de m\u00e9tadonn\u00e9es en temps r\u00e9el.<\/p>\n<p>&nbsp;<\/p>\n<p>\u00ab\u00a0Le succ\u00e8s de nos clients est ce qui stimule l&rsquo;investissement continu en innovation de Calabrio. Five9 partage cette vocation d&rsquo;aider les entreprises \u00e0 progresser dans un environnement centr\u00e9 sur le client en constante \u00e9volution\u00a0\u00bb, affirme Joel Martins, directeur de la technologie et conseiller d\u00e9l\u00e9gu\u00e9 \u00e0 l&rsquo;int\u00e9rieur de Calabrio. \u00ab\u00a0Gr\u00e2ce \u00e0 cette collaboration, nos clients peuvent offrir des exp\u00e9riences exceptionnelles, am\u00e9liorer la satisfaction des agents et stimuler l&rsquo;efficacit\u00e9 op\u00e9rationnelle\u00a0\u00bb.<\/p>\n<p>&nbsp;<\/p>\n<p>L&rsquo;int\u00e9gration offre de nombreux avantages aux clients des centres d&rsquo;appels virtuels de Five9, tels que la saisie des appels pour les entreprises, la gestion de la qualit\u00e9, les analyses bas\u00e9es sur l&rsquo;IA et la gestion du personnel, le tout avec le soutien et la certification de Calabrio et Five9. En b\u00e9n\u00e9ficiant de la transmission exclusive de donn\u00e9es audio et de m\u00e9tadonn\u00e9es en temps r\u00e9el de VoiceStream de Five9, cette collaboration est sup\u00e9rieure \u00e0 la concurrence, qui fournit uniquement des enregistrements audio et des m\u00e9tadonn\u00e9es apr\u00e8s l&rsquo;interaction avec le client.<\/p>\n<p>&nbsp;<\/p>\n<p>\u00ab\u00a0L&rsquo;innovation est essentielle pour les centres de contact modernes. L&rsquo;introduction de la transmission audio en temps r\u00e9el par l&rsquo;interm\u00e9diaire de VoiceStream de Five9 marque un tournant important dans le secteur\u00a0\u00bb, a d\u00e9clar\u00e9 Dan Burkland, pr\u00e9sident de Five9. \u00ab\u00a0Calabrio est une r\u00e9f\u00e9rence incontournable dans le domaine de la gestion de l&rsquo;implication du personnel et poss\u00e8de un long historique de compromis avec le client. Ensemble, nous rendrons possible que les centres de contact atteignent une efficacit\u00e9, une flexibilit\u00e9 et un rendement sans pr\u00e9c\u00e9dent\u00a0\u00bb.<\/p>\n<p>&nbsp;<\/p>\n<p>Nutrisystem, l&rsquo;une des premi\u00e8res entreprises \u00e0 tester la version b\u00eata de VoiceStream de Five9 pour la transmission audio en temps r\u00e9el, s&rsquo;est heurt\u00e9e aux difficult\u00e9s du centre de contact en ce qui concerne les processus de planification du personnel et de gestion de la qualit\u00e9 d\u00e9riv\u00e9s des t\u00e2ches manuelles et de l&rsquo;information inconexa. Gr\u00e2ce \u00e0 Calabrio ONE, Nutrisystem a modernis\u00e9 et automatis\u00e9 les op\u00e9rations de son centre de contact, et l&rsquo;int\u00e9gration de Calabrio et Five9 a permis que les appels t\u00e9l\u00e9phoniques soient transmis sans probl\u00e8me \u00e0 Calabrio ONE pour la gestion et l&rsquo;analyse de la qualit\u00e9 bas\u00e9es sur l&rsquo;IA. Les responsables de la planification du personnel disposent \u00e9galement d&rsquo;outils sophistiqu\u00e9s de pr\u00e9vision et de programmation automatique bas\u00e9s sur l&rsquo;IA pour \u00e9laborer des pr\u00e9visions et des programmations avec une efficacit\u00e9 accrue. Nutrisystem b\u00e9n\u00e9ficie d\u00e9sormais de meilleures analyses, d&rsquo;une meilleure visibilit\u00e9 de l&rsquo;exp\u00e9rience du client et d&rsquo;une augmentation de 67 % de la productivit\u00e9 du centre de contact.<\/p>\n<p>&nbsp;<\/p>\n<p>Pour plus d&rsquo;informations et de d\u00e9tails sur l&rsquo;int\u00e9gration, visitez <a href=\"https:\/\/www.calabrio.com\/five9-calabrio\/\">: https:\/\/www.calabrio.com\/five9-calabrio\/<\/a><\/p>\n<p>&nbsp;<\/p>\n<p><strong>A propos de Calabrio<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Calabrio est un alli\u00e9 de confiance des principales marques. La suite de rendement du personnel Calabrio ONE, base num\u00e9rique d&rsquo;un centre de contact centr\u00e9 sur le client, contribue \u00e0 am\u00e9liorer et \u00e0 comprendre les interactions humaines, en faisant de ce centre de contact un protecteur de la marque. Nous optimisons le rendement des agents, augmentons les attentes des clients et stimulons l&rsquo;efficacit\u00e9 du personnel gr\u00e2ce aux donn\u00e9es connect\u00e9es, aux analyses bas\u00e9es sur l&rsquo;intelligence artificielle, \u00e0 la gestion automatis\u00e9e du personnel et \u00e0 la formation personnalis\u00e9e. Solo Calabrio ONE combine l&rsquo;optimisation du personnel, l&rsquo;implication des agents et les solutions d&rsquo;intelligence d&rsquo;entreprise en une suite totalement int\u00e9gr\u00e9e et native dans le nuage qui s&rsquo;adapte \u00e0 votre entreprise.<\/p>\n<p>&nbsp;<\/p>\n<p>Calabrio, Calabrio ONE et le logo Calabrio sont des marques d\u00e9pos\u00e9es ou des marques commerciales de Calabrio, Inc. Toutes les autres marques mentionn\u00e9es dans ce document sont la propri\u00e9t\u00e9 de leurs d\u00e9tenteurs respectifs. Suivez-nous sur <a href=\"https:\/\/www.linkedin.com\/company\/calabrio-inc\/\">LinkedIn<\/a>. Suivez-nous sur <a href=\"https:\/\/twitter.com\/Calabrio\">X.<\/a><\/p>\n<\/div>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":191,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","press_category":[],"class_list":["post-11818","press","type-press","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>G2 Summer Report d\u00e9signe Calabrio ONE comme la meilleure solution WFM 2023 | Calabrio<\/title>\n<meta name=\"description\" content=\"Calabrio et Five9 se sont unis pour moderniser les op\u00e9rations des centres de contact gr\u00e2ce \u00e0 des solutions innovantes. 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