{"id":11820,"date":"2024-09-16T12:45:27","date_gmt":"2024-09-16T12:45:27","guid":{"rendered":"https:\/\/www.calabrio.com\/press\/les-calabrio-one-awards-recompensent-les-clients-a-lorigine-de-linnovation-dans-les-centres-de-contact\/"},"modified":"2025-05-05T04:51:49","modified_gmt":"2025-05-05T04:51:49","slug":"les-calabrio-one-awards-recompensent-les-clients-a-lorigine-de-linnovation-dans-les-centres-de-contact","status":"publish","type":"press","link":"https:\/\/www.calabrio.com\/fr\/press\/les-calabrio-one-awards-recompensent-les-clients-a-lorigine-de-linnovation-dans-les-centres-de-contact\/","title":{"rendered":"Les Calabrio ONE Awards r\u00e9compensent les clients \u00e0 l&rsquo;origine de l&rsquo;innovation dans les centres de contact"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_7676b23cb4dc0ebd042f1b61aeb133e8\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Les Calabrio ONE Awards r\u00e9compensent les clients \u00e0 l&rsquo;origine de l&rsquo;innovation dans les centres de contact<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_7676b23cb4dc0ebd042f1b61aeb133e8\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 0px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fpress%2Fles-calabrio-one-awards-recompensent-les-clients-a-lorigine-de-linnovation-dans-les-centres-de-contact%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fpress%2Fles-calabrio-one-awards-recompensent-les-clients-a-lorigine-de-linnovation-dans-les-centres-de-contact%2F&#038;text=Les Calabrio ONE Awards r\u00e9compensent les clients \u00e0 l&rsquo;origine de l&rsquo;innovation dans les centres de contact\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fpress%2Fles-calabrio-one-awards-recompensent-les-clients-a-lorigine-de-linnovation-dans-les-centres-de-contact%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h2 class=\"wp-block-heading has-large-font-size\">Les gagnants sont r\u00e9compens\u00e9s lors de l&rsquo;\u00e9v\u00e9nement 2024 Calabrio Customer Connect<\/h2>\n<\/div><div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><div class=\"wpb-content-wrapper\">\n<p><strong>LAS VEGAS &#8211; 16 septembre 2024<\/strong> &#8211; <a href=\"https:\/\/www.calabrio.com\/fr\/\">Calabrio<\/a>, la soci\u00e9t\u00e9 sp\u00e9cialis\u00e9e dans la performance des effectifs, a annonc\u00e9 aujourd&rsquo;hui les laur\u00e9ats du prix annuel ONE lors du Calabrio Customer Connect (C3) \u00e0 Las Vegas. Pour la huiti\u00e8me ann\u00e9e cons\u00e9cutive, les prix ONE r\u00e9compensent les organisations et les individus qui utilisent les solutions Calabrio pour transformer l&rsquo;optimisation des effectifs (WFO), l&rsquo;exp\u00e9rience client (CX) et l&rsquo;engagement des employ\u00e9s. Les laur\u00e9ats sont annonc\u00e9s sur sc\u00e8ne au C3 &#8211; ils b\u00e9n\u00e9ficient d&rsquo;avantages VIP et d&rsquo;un don \u00e0 l&rsquo;organisation caritative de leur choix.<\/p>\n<p>&nbsp;<\/p>\n<p>\u00ab\u00a0Nos clients continuent de red\u00e9finir la mani\u00e8re dont les centres de contact utilisent la technologie de Calabrio pour am\u00e9liorer l&rsquo;exp\u00e9rience de leurs clients\u00a0\u00bb, a d\u00e9clar\u00e9 Joel Martins, directeur technique et PDG par int\u00e9rim de Calabrio. \u00ab\u00a0Chaque laur\u00e9at d&rsquo;un prix ONE est \u00e0 l&rsquo;origine d&rsquo;une innovation \u00e0 la pointe de l&rsquo;industrie, fournit un service client exceptionnel et \u00e9tablit de nouvelles r\u00e9f\u00e9rences dans l&rsquo;industrie des centres de contact. Il est extr\u00eamement gratifiant de voir les r\u00e9sultats mesurables, l&rsquo;impact et les autres succ\u00e8s que les laur\u00e9ats obtiennent avec nos produits et nous sommes ravis de c\u00e9l\u00e9brer leur travail.\u00a0\u00bb<\/p>\n<p>&nbsp;<\/p>\n<p>Les laur\u00e9ats sont s\u00e9lectionn\u00e9s sur la base de leur capacit\u00e9 \u00e0 d\u00e9montrer des performances r\u00e9volutionnaires en mati\u00e8re de main-d&rsquo;\u0153uvre qui am\u00e9liorent l&rsquo;exp\u00e9rience des clients et des employ\u00e9s. Les entreprises, les particuliers et les employ\u00e9s de Calabrio sont tous encourag\u00e9s \u00e0 proposer des candidats. Cette ann\u00e9e, 26 organisations ont \u00e9t\u00e9 nomin\u00e9es. Calabrio a r\u00e9compens\u00e9 pr\u00e8s de 80 organisations avec ces prix depuis 2017, illustrant un d\u00e9vouement et une volont\u00e9 continus d&rsquo;am\u00e9liorer les op\u00e9rations des centres de contact, ainsi que les exp\u00e9riences des clients et des agents.<\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<div class=\"wpb-content-wrapper\">\n<p><strong><span style=\"color: #c7202f\">Les cat\u00e9gories des prix Calabrio ONE sont les suivantes :  <\/span><\/strong><\/p>\n<ul>\n<li><strong>L&rsquo;agent d\u00e9fenseur :<\/strong> Cr\u00e9er un environnement d&#8217;employeur exemplaire<\/li>\n<li><strong>L&rsquo;architecte analytique :<\/strong> Utiliser les donn\u00e9es pour concr\u00e9tiser sa vision. Ce prix vise d&rsquo;abord \u00e0 d\u00e9couvrir des informations dans vos donn\u00e9es, puis \u00e0 donner vie \u00e0 ces informations.<\/li>\n<li><strong>Le champion :<\/strong> Rencontrer avec enthousiasme d&rsquo;autres clients de Calabrio et partager leur histoire.<\/li>\n<li><strong>Le collaborateur :<\/strong> Comprendre l&rsquo;int\u00e9r\u00eat de rassembler les informations sur les clients obtenues dans le centre de contact et de les partager avec l&rsquo;ensemble de l&rsquo;organisation.<\/li>\n<li><strong>L&rsquo;innovateur :<\/strong> Transformer les op\u00e9rations commerciales par l&rsquo;adoption de technologies innovantes<\/li>\n<li><strong>L&rsquo;expert perspicace :<\/strong> Savoir que des donn\u00e9es accessibles, opportunes et exploitables font la diff\u00e9rence entre le chaos et la conqu\u00eate d&rsquo;un centre de contact<\/li>\n<\/ul>\n<p><strong><span style=\"color: #c7202f\">2024 Laur\u00e9ats des Calabrio ONE Awards :<\/span><\/strong><\/p>\n<ul>\n<li><strong>Zach Christopherson et Rachel Burnett, Allegiance<\/strong> &#8211; The Agent Advocate<\/li>\n<li><strong>Amber Prause, Gordon Food Service<\/strong> &#8211; L&rsquo;architecte de l&rsquo;analyse<\/li>\n<li><strong>Janessa Lucero-Hawthorne, AmeriGas<\/strong> &#8211; The Champion<\/li>\n<li><strong>Fournisseur d&rsquo;assurance de premier plan<\/strong> &#8211; Le collaborateur<\/li>\n<li><strong>Ericc Whetstone, Apple Leisure Group Vacations<\/strong> &#8211; L&rsquo;innovateur<\/li>\n<li><strong>Bry Raschko, Banner Bank<\/strong> &#8211; L&rsquo;expert perspicace<\/li>\n<\/ul>\n<p>Selon M. Martins, \u00ab\u00a0c&rsquo;est l&rsquo;occasion pour nous de reconna\u00eetre les avanc\u00e9es et les r\u00e9alisations des utilisateurs de Calabrio dans le centre de contact devant leurs pairs. Tout le monde se r\u00e9jouit de faire cela chaque ann\u00e9e au C3, car cela nous permet de remercier les participants &#8211; pas seulement dans un courriel ou un appel, mais en personne &#8211; d&rsquo;\u00eatre un client de Calabrio\u00a0\u00bb.<\/p>\n<p>&nbsp;<\/p>\n<p>Pour plus d&rsquo;informations sur les Calabrio ONE Awards, <a href=\"https:\/\/www.calabrio.com\/fr\/prix-one\/\">cliquez ici.<\/a><\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u00c0 propos de Calabrio<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Calabrio est un alli\u00e9 de confiance pour les grandes marques. Fondation num\u00e9rique d&rsquo;un centre de contact centr\u00e9 sur le client, la suite Calabrio ONE workforce performance permet d&rsquo;enrichir et de comprendre les interactions humaines, faisant de votre centre de contact un gardien de la marque. Nous maximisons la performance des agents, d\u00e9passons les attentes des clients et stimulons l&rsquo;efficacit\u00e9 de la main-d&rsquo;\u0153uvre en utilisant des donn\u00e9es connect\u00e9es, des analyses aliment\u00e9es par l&rsquo;IA, une gestion automatis\u00e9e de la main-d&rsquo;\u0153uvre et un coaching personnalis\u00e9. Seul Calabrio ONE r\u00e9unit l&rsquo;optimisation des effectifs (WFO), l&rsquo;engagement des agents et les solutions d&rsquo;intelligence \u00e9conomique dans une suite enti\u00e8rement int\u00e9gr\u00e9e qui s&rsquo;adapte \u00e0 votre entreprise.<\/p>\n<p>&nbsp;<\/p>\n<p>Calabrio, Calabrio ONE et le logo Calabrio sont des marques d\u00e9pos\u00e9es ou des marques commerciales de Calabrio, Inc. Toutes les autres marques mentionn\u00e9es dans ce document sont la propri\u00e9t\u00e9 de leurs d\u00e9tenteurs respectifs. Suivez-nous sur <a href=\"https:\/\/www.linkedin.com\/company\/calabrio-inc\/\">LinkedIn<\/a>. Suivez-nous sur <a href=\"https:\/\/twitter.com\/Calabrio\">X.<\/a><\/p>\n<\/div>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":191,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","press_category":[],"class_list":["post-11820","press","type-press","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Les Calabrio ONE Awards r\u00e9compensent les clients \u00e0 l&#039;origine de l&#039;innovation dans les centres de contact<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez les laur\u00e9ats 2024 des prix annuels ONE de Calabrio, d\u00e9cern\u00e9s aux organisations et aux personnes qui utilisent Calabrio pour transformer WFO, CX et l&#039;engagement des employ\u00e9s.\" \/>\n<meta name=\"robots\" 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