{"id":12091,"date":"2021-02-02T07:58:01","date_gmt":"2021-02-02T07:58:01","guid":{"rendered":"https:\/\/www.calabrio.com\/press\/calabrio-annonce-le-lancement-de-calabrio-qm-connector-sur-salesforce-appexchange-la-premiere-place-de-marche-de-cloud-dentreprise-au-monde\/"},"modified":"2025-05-08T10:07:29","modified_gmt":"2025-05-08T10:07:29","slug":"calabrio-annonce-le-lancement-de-calabrio-qm-connector-sur-salesforce-appexchange-la-premiere-place-de-marche-de-cloud-dentreprise-au-monde","status":"publish","type":"press","link":"https:\/\/www.calabrio.com\/fr\/press\/calabrio-annonce-le-lancement-de-calabrio-qm-connector-sur-salesforce-appexchange-la-premiere-place-de-marche-de-cloud-dentreprise-au-monde\/","title":{"rendered":"Calabrio annonce le lancement de Calabrio : QM Connector sur Salesforce AppExchange, la premi\u00e8re place de march\u00e9 de cloud d&rsquo;entreprise au monde"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_0ae6aad837ac9879d858d2222fc46d45\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Calabrio annonce le lancement de Calabrio : QM Connector sur Salesforce AppExchange, la premi\u00e8re place de march\u00e9 de cloud d&rsquo;entreprise au monde<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_0ae6aad837ac9879d858d2222fc46d45\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fpress%2Fcalabrio-annonce-le-lancement-de-calabrio-qm-connector-sur-salesforce-appexchange-la-premiere-place-de-marche-de-cloud-dentreprise-au-monde%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fpress%2Fcalabrio-annonce-le-lancement-de-calabrio-qm-connector-sur-salesforce-appexchange-la-premiere-place-de-marche-de-cloud-dentreprise-au-monde%2F&#038;text=Calabrio annonce le lancement de Calabrio : QM Connector sur Salesforce AppExchange, la premi\u00e8re place de march\u00e9 de cloud d&rsquo;entreprise au monde\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fpress%2Fcalabrio-annonce-le-lancement-de-calabrio-qm-connector-sur-salesforce-appexchange-la-premiere-place-de-marche-de-cloud-dentreprise-au-monde%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><div class=\"wpb-content-wrapper\">\n<p style=\"text-align: left\"><em>Les clients qui utilisent Calabrio Quality Management et Salesforce Service Cloud peuvent connecter les plateformes pour acc\u00e9der et \u00e9valuer les interactions critiques entre le client et l&rsquo;agent.<\/em><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Minneapolis &#8211; 2 f\u00e9vrier 2021 &#8211; <\/strong>Calabrio, la soci\u00e9t\u00e9 d&rsquo;intelligence de l&rsquo;exp\u00e9rience client, a annonc\u00e9 aujourd&rsquo;hui que le connecteur <a href=\"https:\/\/appexchange.salesforce.com\/appxListingDetail?listingId=a0N3A00000FMnSdUAL\">Calabrio Launch : QM Connector<\/a> est d\u00e9sormais disponible sur Salesforce AppExchange, int\u00e9grant Salesforce Service Cloud et Calabrio Quality Management (QM), qui fait partie de la suite de gestion de l&rsquo;engagement du personnel Calabrio ONE.<\/p>\n<p>&nbsp;<\/p>\n<p>Avec le connecteur QM, les agents, les superviseurs et les responsables qui g\u00e8rent les interactions avec les clients dans Service Cloud peuvent obtenir une vision plus holistique du client en acc\u00e9dant et en examinant rapidement les enregistrements d&rsquo;interactions de Calabrio Quality Management, y compris les enregistrements d&rsquo;appels, les transcriptions de texte et les enregistrements d&rsquo;\u00e9cran, en appuyant simplement sur un bouton.<\/p>\n<p>&nbsp;<\/p>\n<p>Pour les agents, le connecteur QM permet d&rsquo;acc\u00e9der rapidement \u00e0 l&rsquo;historique de l&rsquo;enregistrement des appels d&rsquo;un client pour s&rsquo;auto-\u00e9valuer et s&rsquo;am\u00e9liorer. Pour les superviseurs et les responsables, l&rsquo;int\u00e9gration en un clic peut contribuer \u00e0 am\u00e9liorer la productivit\u00e9, car elle offre un moyen efficace et perspicace d&rsquo;examiner les enregistrements pour la gestion de la qualit\u00e9, ce qui permet d&rsquo;\u00e9valuer les performances des agents de mani\u00e8re plus \u00e9clair\u00e9e. Le connecteur QM pour Salesforce r\u00e9duit la n\u00e9cessit\u00e9 d&rsquo;une int\u00e9gration personnalis\u00e9e et, comme les enregistrements sont lus dans Calabrio ONE, la s\u00e9curit\u00e9 et la conformit\u00e9 de tous les dossiers et enregistrements sont maintenues.<\/p>\n<p>&nbsp;<\/p>\n<p>\u00ab\u00a0Les centres de contact s&rsquo;efforcent de cr\u00e9er une vue \u00e0 360 degr\u00e9s de leurs clients, mais les informations et les enregistrements peuvent exister sur des plates-formes cloisonn\u00e9es\u00a0\u00bb, a d\u00e9clar\u00e9 Ross Daniels, vice-pr\u00e9sident des partenaires mondiaux chez Calabrio. \u00ab\u00a0En cr\u00e9ant un point de connexion natif entre Service Cloud et Calabrio Quality Management, nous r\u00e9duisons le temps pass\u00e9 \u00e0 rechercher des enregistrements et fournissons aux agents et aux managers un moyen plus simple d&rsquo;exploiter ces interactions importantes pour am\u00e9liorer le coaching des agents, les op\u00e9rations de service client et la satisfaction globale des agents et des clients.\u00a0\u00bb<\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<div class=\"wpb-content-wrapper\">\n<p>Construit sur la plateforme Salesforce, le connecteur Calabrio Launch : QM Connector est actuellement disponible sur AppExchange \u00e0 l&rsquo;adresse <a href=\"https:\/\/appexchange.salesforce.com\/appxListingDetail?listingId=a0N3A00000FMnSdUAL\">https:\/\/appexchange.salesforce.com\/appxListingDetail?listingId=a0N3A00000FMnSdUAL<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p>\u00ab\u00a0Calabrio est un ajout bienvenu \u00e0 AppExchange, car il favorise la transformation des services pour les clients en fournissant une vision plus holistique du client \u00ab\u00a0, a d\u00e9clar\u00e9 Woodson Martin, directeur g\u00e9n\u00e9ral de Salesforce AppExchange. \u00ab\u00a0AppExchange est en constante \u00e9volution pour permettre \u00e0 nos partenaires de cr\u00e9er des solutions de pointe qui favorisent la r\u00e9ussite des clients.<\/p>\n<p><strong><br \/>\n\u00c0 propos de Salesforce AppExchange<\/strong><br \/>\nSalesforce AppExchange, la premi\u00e8re place de march\u00e9 en nuage pour les entreprises, permet aux soci\u00e9t\u00e9s de vendre, d&rsquo;offrir des services, de commercialiser et de s&rsquo;engager d&rsquo;une mani\u00e8re enti\u00e8rement nouvelle. Avec plus de 6 000 solutions, 8 millions d&rsquo;installations par des clients et 90 000 \u00e9valuations par des pairs, c&rsquo;est la source la plus compl\u00e8te de technologies cloud, mobiles, sociales, IoT, d&rsquo;analyse et d&rsquo;intelligence artificielle pour les entreprises.<\/p>\n<p>&nbsp;<\/p>\n<p>Ressources compl\u00e9mentaires<\/p>\n<p>\u25cf Likez Salesforce sur Facebook <a href=\"https:\/\/www.facebook.com\/salesforce\">: https:\/\/www.facebook.com\/salesforce<\/a><br \/>\n\u25cf Suivez Salesforce sur Twitter <a href=\"https:\/\/twitter.com\/salesforce\">: https:\/\/twitter.com\/salesforce<\/a><br \/>\n\u25cf Suivez Calabrio sur LinkedIn <a href=\"https:\/\/www.linkedin.com\/company\/calabrio-inc\/\">: https:\/\/www.linkedin.com\/company\/calabrio-inc\/<\/a><br \/>\n\u25cf Suivez Calabrio sur Twitter : <a href=\"https:\/\/twitter.com\/Calabrio\">@Calabrio<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>Salesforce, AppExchange et autres sont des marques d\u00e9pos\u00e9es de salesforce.com, inc.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>A propos de Calabrio<br \/>\n<\/strong>Calabrio est une soci\u00e9t\u00e9 d&rsquo;intelligence de l&rsquo;exp\u00e9rience client qui permet aux organisations d&rsquo;enrichir les interactions humaines. L&rsquo;\u00e9volutivit\u00e9 de notre plateforme en nuage permet un d\u00e9ploiement rapide des mod\u00e8les de travail \u00e0 distance et donne \u00e0 nos clients un contr\u00f4le pr\u00e9cis sur les co\u00fbts d&rsquo;exploitation et les niveaux de satisfaction de la client\u00e8le. Nos outils d&rsquo;analyse pilot\u00e9s par l&rsquo;IA permettent aux centres de contact de d\u00e9couvrir facilement le sentiment des clients et de partager des informations convaincantes avec d&rsquo;autres parties de l&rsquo;organisation. Les clients choisissent Calabrio parce que nous comprenons leurs besoins et que nous leur offrons une exp\u00e9rience de premier ordre, de la mise en \u0153uvre \u00e0 l&rsquo;assistance continue. Pour en savoir plus, consultez le site <a href=\"https:\/\/www.calabrio.com\/fr\/\">calabrio.com\/<\/a> et suivez <a href=\"https:\/\/twitter.com\/Calabrio\">@Calabrio<\/a> sur Twitter.<\/p>\n<p>&nbsp;<\/p>\n<p>Calabrio, Calabrio ONE\u00ae et le logo Calabrio sont des marques d\u00e9pos\u00e9es ou des marques commerciales de Calabrio, Inc. Toutes les autres marques mentionn\u00e9es dans ce document sont la propri\u00e9t\u00e9 de leurs d\u00e9tenteurs respectifs.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Contact presse<\/strong><br \/>\nAmy Fisher<br \/>\n612.455.1773<br \/>\n<a href=\"mailto:CalabrioPR@padillaco.com\">CalabrioPR@padillaco.com<\/a><\/p>\n<\/div>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":212,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","press_category":[],"class_list":["post-12091","press","type-press","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Calabrio annonce le lancement de Calabrio : QM Connector sur Salesforce AppExchange, la premi\u00e8re place de march\u00e9 de cloud d&#039;entreprise au monde | Calabrio<\/title>\n<meta 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