{"id":12424,"date":"2019-02-07T08:01:26","date_gmt":"2019-02-07T08:01:26","guid":{"rendered":"https:\/\/www.calabrio.com\/press\/calabrio-etend-sa-participation-au-programme-cisco-solutionsplus-avec-la-solution-calabrio-one-cloud\/"},"modified":"2025-05-08T12:30:34","modified_gmt":"2025-05-08T12:30:34","slug":"calabrio-etend-sa-participation-au-programme-cisco-solutionsplus-avec-la-solution-calabrio-one-cloud","status":"publish","type":"press","link":"https:\/\/www.calabrio.com\/fr\/press\/calabrio-etend-sa-participation-au-programme-cisco-solutionsplus-avec-la-solution-calabrio-one-cloud\/","title":{"rendered":"Calabrio \u00e9tend sa participation au programme Cisco SolutionsPlus avec la solution Calabrio ONE Cloud"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_7779c339c464d4a38492e8228ed3774e\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Calabrio \u00e9tend sa participation au programme Cisco SolutionsPlus avec la solution Calabrio ONE Cloud<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_7779c339c464d4a38492e8228ed3774e\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fpress%2Fcalabrio-etend-sa-participation-au-programme-cisco-solutionsplus-avec-la-solution-calabrio-one-cloud%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fpress%2Fcalabrio-etend-sa-participation-au-programme-cisco-solutionsplus-avec-la-solution-calabrio-one-cloud%2F&#038;text=Calabrio \u00e9tend sa participation au programme Cisco SolutionsPlus avec la solution Calabrio ONE Cloud\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin 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fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p><em>Simplifie l&rsquo;extension des solutions de centre de contact Cisco gr\u00e2ce \u00e0 la suite de Calabrio pour l&rsquo;engagement des clients et des agents.<\/em><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Minneapolis, MN &#8211; 7 f\u00e9vrier 2019<\/strong> &#8211; <a href=\"https:\/\/www.calabrio.com\/fr\/\" target=\"_blank\" rel=\"noopener\">Calabrio<\/a>, l&rsquo;un des principaux fournisseurs de logiciels d&rsquo;engagement client et d&rsquo;analyse, a annonc\u00e9 aujourd&rsquo;hui que Calabrio ONE Cloud est d\u00e9sormais disponible directement via l&rsquo;\u00e9cosyst\u00e8me de partenaires Cisco SolutionsPlus. Gr\u00e2ce \u00e0 ce partenariat \u00e9largi, les clients de Cisco peuvent facilement et en toute confiance d\u00e9ployer la suite logicielle d&rsquo;optimisation des effectifs (WFO) de Calabrio dans le nuage, sachant que Cisco a v\u00e9rifi\u00e9 la compatibilit\u00e9 avec les produits de l&rsquo;\u00e9cosyst\u00e8me SolutionsPlus.<\/p>\n<p>&nbsp;<\/p>\n<p>Cisco SolutionsPlus est un programme de revente qui place un ensemble strat\u00e9gique de produits compatibles Cisco sur la liste de prix de Cisco. Les clients peuvent facilement commander ces produits tiers directement aupr\u00e8s des \u00e9quipes de vente et des partenaires de distribution de Cisco. L&rsquo;ajout de Calabrio ONE Cloud \u00e0 Cisco SolutionsPlus prolonge les 20 ans de partenariat entre Calabrio et Cisco, qui compte plus de 200 partenaires et plus de 3 500 clients communs.<\/p>\n<p>&nbsp;<\/p>\n<p>\u00ab\u00a0J&rsquo;ai pu constater de visu \u00e0 quel point les solutions Calabrio et Cisco fonctionnent bien ensemble pour am\u00e9liorer les op\u00e9rations et offrir une meilleure exp\u00e9rience client dans le centre de contact\u00a0\u00bb, a d\u00e9clar\u00e9 Daniel Acosta, analyste des applications du centre d&rsquo;appel \u00e0 l&rsquo;h\u00f4pital m\u00e9thodiste de Houston. \u00ab\u00a0Et comme tout le monde pense \u00e0 l&rsquo;informatique d\u00e9mat\u00e9rialis\u00e9e, je suis ravi de voir que l&rsquo;offre de Calabrio est d\u00e9sormais disponible dans le cadre du programme SolutionsPlus de Cisco. C&rsquo;est une grande victoire pour les utilisateurs de Cisco qui envisagent de passer \u00e0 l&rsquo;informatique d\u00e9mat\u00e9rialis\u00e9e.<\/p>\n<p>&nbsp;<\/p>\n<p>\u00ab\u00a0Nos partenariats avec Cisco ont g\u00e9n\u00e9r\u00e9 d&rsquo;\u00e9normes avantages en termes de technologie, d&rsquo;op\u00e9rations et de co\u00fbts pour nos clients communs, et nous sommes tr\u00e8s heureux que la solution cloud de Calabrio ONE soit ajout\u00e9e \u00e0 l&rsquo;\u00e9cosyst\u00e8me SolutionsPlus de Cisco pour faciliter son adoption\u00a0\u00bb, a d\u00e9clar\u00e9 Ross Daniels, vice-pr\u00e9sident de l&rsquo;organisation mondiale des partenaires de Calabrio. \u00ab\u00a0Notre objectif est d&rsquo;offrir un meilleur acc\u00e8s et un plus grand choix \u00e0 nos clients, et Cisco SolutionsPlus est un excellent moyen pour les entreprises de construire leur centre de contact et leurs environnements WFO en utilisant les meilleures solutions qui fonctionnent ensemble de mani\u00e8re transparente.\u00a0\u00bb<\/p>\n<p>&nbsp;<\/p>\n<p>Les puissantes analyses de la voix du client et les rapports avanc\u00e9s de Calabrio ONE permettent \u00e0 l&rsquo;entreprise d&rsquo;obtenir des informations approfondies. La suite unifi\u00e9e offre une vue unique du client et am\u00e9liore l&rsquo;exp\u00e9rience de l&rsquo;agent et du client gr\u00e2ce \u00e0 des fonctionnalit\u00e9s de gestion du personnel (WFM) et de gestion de la qualit\u00e9 (QM). Calabrio ONE est d\u00e9ploy\u00e9 dans le nuage, sur site ou en tant que solution hybride. La version sur site de Calabrio ONE est disponible via SolutionsPlus depuis 2012.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>A propos de Calabrio<br \/>\n<\/strong><a href=\"https:\/\/www.calabrio.com\/fr\/\" target=\"_blank\" rel=\"noopener\">Calabrio<\/a> est une soci\u00e9t\u00e9 de logiciels d&rsquo;engagement client qui fournit des informations analytiques pour catalyser la croissance par le biais des centres de contact du service client. La suite logicielle <a href=\"https:\/\/www.calabrio.com\/fr\/produits\/calabrio-one\/\" target=\"_blank\" rel=\"noopener\">Calabrio ONE\u00ae<\/a>permet \u00e0 tous les membres d&rsquo;une organisation, des agents du centre de contact au PDG, de disposer d&rsquo;outils faciles \u00e0 utiliser qui leur permettent de mieux comprendre le client. Chaque interaction avec le client permet d&rsquo;obtenir des informations qui renforcent la conscience du client, et c&rsquo;est ainsi que les grandes entreprises stimulent la croissance et la prosp\u00e9rit\u00e9 \u00e0 long terme. Pour en savoir plus, consultez le site <a href=\"https:\/\/www.calabrio.com\/fr\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.calabrio.com\/<\/a> et suivez <a href=\"https:\/\/twitter.com\/Calabrio\" target=\"_blank\" rel=\"noopener\">@Calabrio<\/a> sur Twitter.<\/p>\n<p>&nbsp;<\/p>\n<p>Calabrio, Calabrio ONE\u00ae et le logo Calabrio sont des marques d\u00e9pos\u00e9es ou des marques commerciales de Calabrio, Inc. Toutes les autres marques mentionn\u00e9es dans ce document sont la propri\u00e9t\u00e9 de leurs d\u00e9tenteurs respectifs.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Contact presse :<\/strong><br \/>\nKelsey Quickstad<br \/>\n<strong><a href=\"https:\/\/www.globenewswire.com\/Tracker?data=lC6h-2jLe2RgT2fbjqdNkIZc3pydbv1GdkSifMHe9O9_C3D3O46yc-stBzWCgvWdT7uR_4oIUyCPhnmX6hl0hIXAC-pZIc6wLPxfo17TmEP43vcqkWq5drDb7jLuy8hW\">CalabrioUS@hotwireglobal.com<\/a><\/strong><\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":306,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","press_category":[],"class_list":["post-12424","press","type-press","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Calabrio \u00e9tend sa participation au programme Cisco SolutionsPlus avec la solution Calabrio ONE Cloud | Calabrio<\/title>\n<meta name=\"description\" content=\"Simplifie l&#039;extension des solutions de centre de contact Cisco gr\u00e2ce \u00e0 la suite de Calabrio pour l&#039;engagement des clients et des agents.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calabrio.com\/fr\/press\/calabrio-etend-sa-participation-au-programme-cisco-solutionsplus-avec-la-solution-calabrio-one-cloud\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Calabrio \u00e9tend sa participation au programme Cisco SolutionsPlus avec la solution Calabrio ONE Cloud\" \/>\n<meta property=\"og:url\" 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