{"id":13462,"date":"2013-06-04T16:53:32","date_gmt":"2013-06-04T16:53:32","guid":{"rendered":"https:\/\/www.calabrio.com\/press\/calabrio-devoile-un-programme-visant-a-aider-les-centres-de-contact-a-passer-a-un-wfo-et-a-des-outils-danalyse-de-nouvelle-generation-plus-precieux-et-plus-flexibles\/"},"modified":"2025-05-09T07:52:49","modified_gmt":"2025-05-09T07:52:49","slug":"calabrio-devoile-un-programme-visant-a-aider-les-centres-de-contact-a-passer-a-un-wfo-et-a-des-outils-danalyse-de-nouvelle-generation-plus-precieux-et-plus-flexibles","status":"publish","type":"press","link":"https:\/\/www.calabrio.com\/fr\/press\/calabrio-devoile-un-programme-visant-a-aider-les-centres-de-contact-a-passer-a-un-wfo-et-a-des-outils-danalyse-de-nouvelle-generation-plus-precieux-et-plus-flexibles\/","title":{"rendered":"Calabrio d\u00e9voile un programme visant \u00e0 aider les centres de contact \u00e0 passer \u00e0 un WFO et \u00e0 des outils d&rsquo;analyse de nouvelle g\u00e9n\u00e9ration plus pr\u00e9cieux et plus flexibles"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_7c395597fbc4ff01d768516205474958\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Calabrio d\u00e9voile un programme visant \u00e0 aider les centres de contact \u00e0 passer \u00e0 un WFO et \u00e0 des outils d&rsquo;analyse de nouvelle g\u00e9n\u00e9ration plus pr\u00e9cieux et plus flexibles<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_7c395597fbc4ff01d768516205474958\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fpress%2Fcalabrio-devoile-un-programme-visant-a-aider-les-centres-de-contact-a-passer-a-un-wfo-et-a-des-outils-danalyse-de-nouvelle-generation-plus-precieux-et-plus-flexibles%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fpress%2Fcalabrio-devoile-un-programme-visant-a-aider-les-centres-de-contact-a-passer-a-un-wfo-et-a-des-outils-danalyse-de-nouvelle-generation-plus-precieux-et-plus-flexibles%2F&#038;text=Calabrio d\u00e9voile un programme visant \u00e0 aider les centres de contact \u00e0 passer \u00e0 un WFO et \u00e0 des outils d&rsquo;analyse de nouvelle g\u00e9n\u00e9ration plus pr\u00e9cieux et plus flexibles\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fpress%2Fcalabrio-devoile-un-programme-visant-a-aider-les-centres-de-contact-a-passer-a-un-wfo-et-a-des-outils-danalyse-de-nouvelle-generation-plus-precieux-et-plus-flexibles%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p style=\"text-align: left\"><em style=\"color: #444444\">Le programme Calabrio Freedom permet aux organisations centr\u00e9es sur le client de faire progresser leurs activit\u00e9s de mani\u00e8re simple et abordable.<\/em><strong style=\"color: #000000\"><em style=\"color: #444444\"><br \/>\n<\/em><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p style=\"color: #444444\"><strong>Minneapolis, MN &#8211;<\/strong> Calabrio, Inc, un des principaux fournisseurs de <a style=\"color: #743399\" href=\"https:\/\/www.calabrio.com\/fr\/\">logiciels d&rsquo;analyse et d&rsquo;optimisation des effectifs des<\/a> centres de contact, a annonc\u00e9 aujourd&rsquo;hui le lancement de Calabrio Freedom &#8211; un programme de sauvetage qui permet aux entreprises d&rsquo;abandonner plus rapidement les logiciels de centres de contact obsol\u00e8tes d&rsquo;autres fournisseurs en recevant un cr\u00e9dit pour l&rsquo;achat de la suite logicielle Calabrio ONE\u00ae Workforce Optimization. Calabrio Freedom permet aux entreprises d&rsquo;aller de l&rsquo;avant avec la technologie de nouvelle g\u00e9n\u00e9ration, d&rsquo;obtenir une plus grande valeur \u00e0 long terme, de faire progresser les activit\u00e9s de service \u00e0 la client\u00e8le et d&rsquo;augmenter la dynamique.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"color: #444444\">\u00ab\u00a0Les entreprises qui utilisent des solutions de centres de contact plus anciennes ont tendance \u00e0 \u00eatre tellement submerg\u00e9es par une technologie complexe et des co\u00fbts de mise \u00e0 niveau inabordables qu&rsquo;elles sont incapables de faire progresser leurs organisations de service \u00e0 la client\u00e8le\u00a0\u00bb, a d\u00e9clar\u00e9 Matt Matsui, vice-pr\u00e9sident du marketing et de la gestion des produits chez Calabrio. \u00ab\u00a0Calabrio Freedom leur donne la possibilit\u00e9 d&rsquo;aller de l&rsquo;avant plus rapidement. Le programme permet aux entreprises de profiter imm\u00e9diatement des derni\u00e8res technologies et des capacit\u00e9s de transformation de l&rsquo;entreprise telles que l&rsquo;analyse, avec la tranquillit\u00e9 d&rsquo;esprit suppl\u00e9mentaire que Calabrio leur fournira un support solide et un co\u00fbt total de possession plus faible.\u00a0\u00bb<\/p>\n<p>&nbsp;<\/p>\n<p style=\"color: #444444\">La suite Calabrio ONE est un logiciel robuste et intuitif qui red\u00e9finit l&rsquo;optimisation et l&rsquo;analyse des effectifs en unifiant les applications, en simplifiant l&rsquo;exp\u00e9rience de l&rsquo;utilisateur et en apportant plus de valeur \u00e0 l&rsquo;organisation du service \u00e0 la client\u00e8le. Calabrio propose des offres de produits et des prix simples, davantage de fonctionnalit\u00e9s standard, des services de mise en \u0153uvre complets et des options de formation flexibles. En outre, Calabrio offre la possibilit\u00e9 de bloquer les co\u00fbts de maintenance pendant trois ans, prot\u00e9geant ainsi le co\u00fbt total de possession.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"color: #444444\">Calabrio lancera le programme cette semaine \u00e0 l&rsquo;International Avaya Users Group (IAUG) CONVERGE Solutions Expo, du 3 au 7 juin 2013, \u00e0 Orlando, en Floride. Stand n\u00b0 328. IAUG CONVERGE est un \u00e9v\u00e9nement collaboratif et \u00e9ducatif qui rassemble les utilisateurs d&rsquo;Avaya. Calabrio sera sur place pour pr\u00e9senter les derni\u00e8res innovations et fonctionnalit\u00e9s de sa suite Calabrio ONE.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"color: #444444\">La suite Calabrio ONE comprend l&rsquo;enregistrement des appels, la gestion de la qualit\u00e9, la gestion des effectifs, l&rsquo;analyse de la parole et les tableaux de bord unifi\u00e9s sans frais suppl\u00e9mentaires. Vous trouverez des informations compl\u00e9mentaires sur tous les produits Calabrio \u00e0 l&rsquo;adresse suivante <a style=\"color: #743399\" href=\"https:\/\/www.calabrio.com\/fr\/\">: www.calabrio.com<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"color: #444444\"><strong style=\"color: #000000\">\u00c0 propos de Calabrio, Inc.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p style=\"color: #444444\">Calabrio, Inc. d\u00e9veloppe et commercialise Calabrio ONE\u00ae, une suite compl\u00e8te de logiciels d&rsquo;optimisation des effectifs des centres de contact, facile \u00e0 mettre en \u0153uvre, \u00e0 utiliser et \u00e0 maintenir. Calabrio ONE comprend l&rsquo;enregistrement des appels, l&rsquo;assurance qualit\u00e9, la gestion des effectifs, l&rsquo;analyse de la parole et les tableaux de bord et rapports bas\u00e9s sur les performances. Calabrio ONE est flexible &#8211; il propose des offres group\u00e9es de produits et des modules compl\u00e9mentaires qui permettent aux clients de commencer avec l&rsquo;ensemble d&rsquo;applications et de fonctionnalit\u00e9s qui conviennent \u00e0 leur entreprise aujourd&rsquo;hui, puis de renforcer leur succ\u00e8s avec de nouvelles applications et fonctionnalit\u00e9s \u00e0 mesure que leur entreprise m\u00fbrit et que leurs besoins \u00e9voluent. Calabrio ONE repose sur une architecture moderne bas\u00e9e sur le Web 2.0 qui permet au centre de contact d&rsquo;int\u00e9grer facilement de nouvelles applications, ainsi que de personnaliser et d&rsquo;optimiser l&rsquo;ensemble des outils de bureau pour chaque utilisateur &#8211; agents, superviseurs, gestionnaires, travailleurs intellectuels et cadres. Calabrio est membre du r\u00e9seau des d\u00e9veloppeurs de Cisco (CDN) et membre du programme DevConnect d&rsquo;Avaya. Vous trouverez des nouvelles et des informations sur le site <a style=\"color: #743399\" href=\"https:\/\/www.calabrio.com\/fr\/\">www.calabrio.com<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"color: #444444\">Suivez Calabrio sur Twitter <a style=\"color: #743399\" href=\"https:\/\/www.twitter.com\/calabrio\">: https:\/\/www.twitter.com\/calabrio.<\/a><\/p>\n<p>&nbsp;<\/p>\n<p style=\"color: #444444\">Calabrio, Calabrio One et le logo Calabrio sont des marques d\u00e9pos\u00e9es ou des marques commerciales de Calabrio, Inc. Toutes les autres marques mentionn\u00e9es dans ce document sont la propri\u00e9t\u00e9 de leurs d\u00e9tenteurs respectifs.<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":308,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","press_category":[],"class_list":["post-13462","press","type-press","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Calabrio d\u00e9voile un programme visant \u00e0 aider les centres de contact \u00e0 passer \u00e0 un WFO et \u00e0 des outils d&#039;analyse de nouvelle g\u00e9n\u00e9ration plus pr\u00e9cieux et plus flexibles | Calabrio<\/title>\n<meta name=\"description\" content=\"Le programme Calabrio Freedom permet aux organisations centr\u00e9es sur le client de faire progresser 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