{"id":13476,"date":"2013-08-06T17:16:41","date_gmt":"2013-08-06T17:16:41","guid":{"rendered":"https:\/\/www.calabrio.com\/press\/les-dernieres-versions-de-calabrio-workforce-management-et-calabrio-quality-management-sont-considerees-comme-conformes-a-avaya\/"},"modified":"2025-10-28T13:21:48","modified_gmt":"2025-10-28T13:21:48","slug":"les-dernieres-versions-de-calabrio-workforce-management-et-calabrio-quality-management-sont-considerees-comme-conformes-a-avaya","status":"publish","type":"press","link":"https:\/\/www.calabrio.com\/fr\/press\/les-dernieres-versions-de-calabrio-workforce-management-et-calabrio-quality-management-sont-considerees-comme-conformes-a-avaya\/","title":{"rendered":"Les derni\u00e8res versions de Calabrio Workforce Management et Calabrio Quality Management sont consid\u00e9r\u00e9es comme \u00ab\u00a0conformes \u00e0 Avaya\u00a0\u00bb."},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_4ff64790f49b063fccfe555ada81f05c\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Les derni\u00e8res versions de Calabrio Workforce Management et Calabrio Quality Management sont consid\u00e9r\u00e9es comme \u00ab\u00a0conformes \u00e0 Avaya\u00a0\u00bb.<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_4ff64790f49b063fccfe555ada81f05c\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fpress%2Fles-dernieres-versions-de-calabrio-workforce-management-et-calabrio-quality-management-sont-considerees-comme-conformes-a-avaya%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fpress%2Fles-dernieres-versions-de-calabrio-workforce-management-et-calabrio-quality-management-sont-considerees-comme-conformes-a-avaya%2F&#038;text=Les derni\u00e8res versions de Calabrio Workforce Management et Calabrio Quality Management sont consid\u00e9r\u00e9es comme \u00ab\u00a0conformes \u00e0 Avaya\u00a0\u00bb.\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fpress%2Fles-dernieres-versions-de-calabrio-workforce-management-et-calabrio-quality-management-sont-considerees-comme-conformes-a-avaya%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p style=\"text-align: center\"><i style=\"color: #444444\"> <\/i><i style=\"color: #444444\">Les solutions Calabrio de gestion du personnel et de la qualit\u00e9 sont compatibles avec les principales solutions de centre de contact d&rsquo;Avaya.<\/i><\/p>\n<p style=\"color: #444444\"><strong>Minneapolis, MN &#8211;<\/strong> Calabrio, Inc, un des principaux fournisseurs de <a style=\"color: #743399\" href=\"https:\/\/www.calabrio.com\/fr\/\">logiciels d&rsquo;analyse et d&rsquo;optimisation des effectifs des<\/a> centres de contact, a annonc\u00e9 aujourd&rsquo;hui que ses derni\u00e8res versions des solutions Calabrio Workforce Management et Calabrio Quality Management sont compatibles avec les principales solutions de centres de contact d&rsquo;Avaya, un fournisseur mondial de logiciels et de services de collaboration et de communication d&rsquo;entreprise.<\/p>\n<p style=\"color: #444444\">Les solutions Calabrio Workforce Management et Calabrio Quality Management sont des \u00e9l\u00e9ments puissants de la suite logicielle Calabrio ONE\u00ae bas\u00e9e sur le Web 2.0 pour l&rsquo;optimisation des effectifs. Calabrio Workforce Management optimise les ensembles d&rsquo;outils pour chaque r\u00f4le d&rsquo;utilisateur, ce qui permet aux gestionnaires de r\u00e9aliser des pr\u00e9visions et des planifications plus efficaces, de r\u00e9duire le soutien inutile et de resserrer les ressources. Le logiciel de gestion de la qualit\u00e9 Calabrio est dot\u00e9 d&rsquo;une fonction d&rsquo;enregistrement et d&rsquo;\u00e9valuation de la voix et de l&rsquo;\u00e9cran hautement \u00e9volutive pour soutenir les utilisateurs sur tous les sites et assurer la coh\u00e9rence dans l&rsquo;ensemble de l&rsquo;organisation. La plateforme Calabrio ONE offre flexibilit\u00e9, simplicit\u00e9 et optimisation dans la gestion des interactions avec les clients, et comprend l&rsquo;enregistrement des appels, la gestion de la qualit\u00e9, la gestion des effectifs, l&rsquo;analyse vocale, l&rsquo;analyse des postes de travail et les tableaux de bord de performance. Calabrio Workforce Management a \u00e9t\u00e9 test\u00e9 par Avaya pour sa compatibilit\u00e9 avec Avaya Call Management System version 17, et Calabrio Quality Management a \u00e9t\u00e9 test\u00e9 par Avaya pour sa compatibilit\u00e9 avec Avaya Aura\u00ae Communication Manager version 6.2 et Avaya Aura\u00ae Application Enablement Services version 6.2.<\/p>\n<p style=\"color: #444444\">\u00ab\u00a0Les innovations bas\u00e9es sur des plates-formes ouvertes et normalis\u00e9es aident les entreprises \u00e0 int\u00e9grer les nouvelles technologies facilement et de mani\u00e8re rentable, ainsi qu&rsquo;\u00e0 d\u00e9couvrir de nouvelles possibilit\u00e9s d&rsquo;accro\u00eetre la valeur de leur infrastructure de communication\u00a0\u00bb, a d\u00e9clar\u00e9 Matt Matsui, vice-pr\u00e9sident des produits et du marketing chez Calabrio. \u00ab\u00a0Calabrio simplifie les activit\u00e9s du centre de contact gr\u00e2ce \u00e0 un logiciel intelligent et centr\u00e9 sur l&rsquo;utilisateur qui r\u00e9pond aux besoins individuels de chacun de nos clients. La compatibilit\u00e9 avec Avaya permet \u00e0 nos clients d&rsquo;avoir l&rsquo;esprit tranquille en sachant qu&rsquo;ils peuvent utiliser les pr\u00e9cieuses applications de base de Calabrio et interop\u00e9rer avec les derni\u00e8res solutions d&rsquo;Avaya.\u00a0\u00bb<\/p>\n<p style=\"color: #444444\">Calabrio est un partenaire technologique du programme DevConnect d&rsquo;Avaya, une initiative visant \u00e0 d\u00e9velopper, commercialiser et vendre des produits tiers innovants qui interop\u00e8rent avec la technologie Avaya et augmentent la valeur de l&rsquo;investissement d&rsquo;une entreprise dans son r\u00e9seau. Le programme DevConnect d&rsquo;Avaya permet aux entreprises d&rsquo;ajouter en toute confiance des fonctionnalit\u00e9s de premier ordre \u00e0 leur r\u00e9seau, d&rsquo;acc\u00e9l\u00e9rer le d\u00e9ploiement de nouvelles applications et de r\u00e9duire \u00e0 la fois la complexit\u00e9 du r\u00e9seau et les co\u00fbts de mise en \u0153uvre.<\/p>\n<p style=\"color: #444444\">\u00ab\u00a0Les partenaires technologiques comme Calabrio aident Avaya \u00e0 fournir des technologies et des outils pour am\u00e9liorer les processus d&rsquo;entreprise \u00ab\u00a0, a d\u00e9clar\u00e9 Eric Rossman, vice-pr\u00e9sident des relations avec les d\u00e9veloppeurs d&rsquo;Avaya. \u00ab\u00a0La suite d&rsquo;optimisation de la main-d&rsquo;\u0153uvre Calabrio ONE, qui s&rsquo;appuie sur la technologie Speech Analytics d&rsquo;Avaya, simplifie la qualit\u00e9 des interactions avec les clients et le contr\u00f4le des performances.<\/p>\n<p style=\"color: #444444\"><b style=\"color: #000000\"><\/b><strong style=\"color: #000000\">\u00c0 propos d&rsquo;Avaya<br style=\"color: #444444\" \/><\/strong>Avaya est un fournisseur mondial de solutions de collaboration et de communication, qui propose des communications unifi\u00e9es, des centres de contact, des r\u00e9seaux et des services connexes \u00e0 des entreprises de toutes tailles dans le monde entier. Pour plus d&rsquo;informations, veuillez consulter le site <a style=\"color: #743399\" href=\"https:\/\/www.avaya.com\/\">www.avaya.com<\/a>. Pour plus d&rsquo;informations sur le programme Avaya DevConnect, visitez le site <a style=\"color: #743399\" href=\"https:\/\/www.avaya.com\/devconnect\">www.avaya.com\/devconnect<\/a>.<\/p>\n<p style=\"color: #444444\"><strong style=\"color: #000000\">A propos de Calabrio, Inc.<br style=\"color: #444444\" \/><\/strong>Calabrio, Inc. d\u00e9veloppe et commercialise Calabrio ONE\u00ae, une suite compl\u00e8te de logiciels d&rsquo;optimisation des effectifs des centres de contact, faciles \u00e0 mettre en \u0153uvre, \u00e0 utiliser et \u00e0 maintenir. Calabrio ONE comprend l&rsquo;enregistrement des appels, l&rsquo;assurance qualit\u00e9, la gestion des effectifs, l&rsquo;analyse vocale, l&rsquo;analyse des postes de travail, ainsi que des tableaux de bord et des rapports bas\u00e9s sur les performances. Calabrio ONE est flexible &#8211; il propose des offres group\u00e9es de produits et des modules compl\u00e9mentaires qui permettent aux clients de commencer avec l&rsquo;ensemble d&rsquo;applications et de fonctionnalit\u00e9s qui conviennent \u00e0 leur entreprise aujourd&rsquo;hui, puis de renforcer leur succ\u00e8s avec de nouvelles applications et fonctionnalit\u00e9s \u00e0 mesure que leur entreprise m\u00fbrit et que leurs besoins \u00e9voluent. Calabrio ONE repose sur une architecture moderne bas\u00e9e sur le Web 2.0 qui permet au centre de contact d&rsquo;int\u00e9grer facilement de nouvelles applications, ainsi que de personnaliser et d&rsquo;optimiser l&rsquo;ensemble des outils de bureau pour chaque utilisateur &#8211; agents, superviseurs, gestionnaires, travailleurs intellectuels et cadres. Calabrio est un partenaire technologique du programme DevConnect d&rsquo;Avaya. Vous trouverez des nouvelles et des informations sur le site <a style=\"color: #743399\" href=\"https:\/\/www.calabrio.com\/fr\/\">www.calabrio.com.<\/a><\/p>\n<p style=\"color: #444444\">Suivez Calabrio sur Twitter <a style=\"color: #743399\" href=\"https:\/\/www.twitter.com\/calabrio\">: https:\/\/www.twitter.com\/calabrio<\/a><\/p>\n<p style=\"color: #444444\">Calabrio, Calabrio One et le logo Calabrio sont des marques d\u00e9pos\u00e9es ou des marques commerciales de Calabrio, Inc. Toutes les autres marques mentionn\u00e9es dans ce document sont la propri\u00e9t\u00e9 de leurs d\u00e9tenteurs respectifs.<\/p>\n<p style=\"color: #444444\">\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":308,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","press_category":[],"class_list":["post-13476","press","type-press","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Les derni\u00e8res versions de Calabrio Workforce Management et Calabrio Quality Management sont consid\u00e9r\u00e9es comme &quot;conformes \u00e0 Avaya&quot;. | Calabrio<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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