{"id":37091,"date":"2025-09-15T14:24:08","date_gmt":"2025-09-15T14:24:08","guid":{"rendered":"https:\/\/www.calabrio.com\/press\/calabrio-devoile-future-ready-workforce-intelligence-redefinir-la-gestion-des-effectifs-a-lere-de-lia\/"},"modified":"2026-03-26T12:47:22","modified_gmt":"2026-03-26T12:47:22","slug":"calabrio-devoile-future-ready-workforce-intelligence-redefinir-la-gestion-des-effectifs-a-lere-de-lia","status":"publish","type":"press","link":"https:\/\/www.calabrio.com\/fr\/press\/calabrio-devoile-future-ready-workforce-intelligence-redefinir-la-gestion-des-effectifs-a-lere-de-lia\/","title":{"rendered":"Calabrio d\u00e9voile Future-Ready Workforce Intelligence &#8211; Red\u00e9finir la gestion des effectifs \u00e0 l&rsquo;\u00e8re de l&rsquo;IA"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_9c1ce87cff41c8df2ab5a005a2b8a9da\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Calabrio d\u00e9voile Future-Ready Workforce Intelligence &#8211; Red\u00e9finir la gestion des effectifs \u00e0 l&rsquo;\u00e8re de l&rsquo;IA<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_9c1ce87cff41c8df2ab5a005a2b8a9da\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 0px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h2 class=\"wp-block-heading has-large-font-size\" id=\"h-comprehensive-suite-of-solutions-outpace-change-and-empower-agents-with-ai-driven-knowledge-nbsp\"><em><em><em>Une suite compl\u00e8te de solutions pour anticiper le changement et responsabiliser les agents gr\u00e2ce \u00e0 des connaissances bas\u00e9es sur l&rsquo;IA<\/em> <\/em><\/em><\/h2>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p><strong><strong>DALLAS et MINNEAPOLIS<\/strong>, 15 SEPTEMBRE 2025 &#8211;<\/strong> <a href=\"https:\/\/www.calabrio.com\/fr\/\" target=\"_blank\" rel=\"noreferrer noopener\">Calabrio<\/a>, la soci\u00e9t\u00e9 d&rsquo;intelligence de la main-d&rsquo;\u0153uvre et des conversations, a annonc\u00e9 aujourd&rsquo;hui sa solution Workforce Intelligence lors de son \u00e9v\u00e9nement annuel Calabrio Customer Connect (C3), offrant une gestion de la main-d&rsquo;\u0153uvre (WFM) aliment\u00e9e par l&rsquo;IA qui humanise l&rsquo;exp\u00e9rience client. Cette solution int\u00e8gre l&rsquo;intelligence artificielle (IA) pour favoriser l&rsquo;optimisation et permettre \u00e0 la main-d&rsquo;\u0153uvre d&rsquo;\u00eatre plus rapide, plus adaptable et plus agile.<\/p>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Calabrio Workforce Intelligence \u00e9tablit une nouvelle cat\u00e9gorie qui va au-del\u00e0 de la gestion traditionnelle des effectifs (WFM) pour offrir une agilit\u00e9, une \u00e9volutivit\u00e9 et des performances in\u00e9gal\u00e9es pour les environnements dynamiques des centres de contact d&rsquo;aujourd&rsquo;hui. Les syst\u00e8mes WFM traditionnels ont \u00e9t\u00e9 con\u00e7us pour une \u00e9poque r\u00e9volue et restent statiques, fragment\u00e9s et limit\u00e9s \u00e0 des fonctions d&rsquo;intelligence artificielle. En revanche, Calabrio Workforce Intelligence est une solution en nuage, de qualit\u00e9 professionnelle et en apprentissage continu. Les pr\u00e9visions, la programmation, l&rsquo;intraday et le coaching sont aliment\u00e9s par une intelligence qui anticipe, s&rsquo;adapte et agit en temps r\u00e9el, cr\u00e9ant des r\u00e9sultats que les organisations de centres d&rsquo;appels peuvent transformer en valeur mesurable.  <\/p>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>\u00ab\u00a0Nous avons toujours consid\u00e9r\u00e9 la gestion de la main-d&rsquo;\u0153uvre comme une priorit\u00e9 \u00e0 l&rsquo;agent, en mettant l&rsquo;accent sur l&rsquo;\u00e9l\u00e9ment humain du service \u00e0 la client\u00e8le\u00a0\u00bb, a d\u00e9clar\u00e9 Dave Rhodes, PDG de Calabrio. \u00ab\u00a0Calabrio Workforce Intelligence offre aux agents l&rsquo;environnement qu&rsquo;ils m\u00e9ritent en am\u00e9liorant la pr\u00e9cision, en r\u00e9duisant les efforts manuels et en acc\u00e9l\u00e9rant la rentabilit\u00e9. Nous donnons aux agents des renseignements et des informations en temps r\u00e9el pour qu&rsquo;ils soient plus efficaces dans leur travail tout en mettant l&rsquo;accent sur la touche humaine dans les interactions avec les clients.\u00a0\u00bb  <\/p>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Calabrio Workforce Intelligence r\u00e9pond aux plus grandes tendances qui fa\u00e7onnent le centre de contact moderne &#8211; les attentes croissantes des clients, le support omnicanal, la r\u00e9tention des meilleurs talents et la volatilit\u00e9 de la main-d&rsquo;\u0153uvre &#8211; avec des fonctionnalit\u00e9s cl\u00e9s telles que  <br\/><\/p>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<ul class=\"wp-block-list\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<li><strong>Flexibilit\u00e9 et rentabilit\u00e9 : <\/strong>Am\u00e9liore la pr\u00e9cision des pr\u00e9visions, r\u00e9duit les t\u00e2ches manuelles et am\u00e9liore l&rsquo;exp\u00e9rience des agents.  <\/li>\n<\/div><\/ul>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<ul class=\"wp-block-list\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<li><strong>Prise de d\u00e9cision autonome : <\/strong>Augmente l&rsquo;agilit\u00e9, r\u00e9duit les erreurs humaines et permet aux \u00e9quipes WFM de se concentrer sur la strat\u00e9gie, la performance et la croissance.  <\/li>\n<\/div><\/ul>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<ul class=\"wp-block-list\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<li><strong>Gourou du WFM num\u00e9rique : <\/strong>permet de prendre des d\u00e9cisions plus rapides et meilleures en \u00e9tant plus facile \u00e0 apprendre et \u00e0 ma\u00eetriser. <\/li>\n<\/div><\/ul>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>La solution Calabrio Workforce Intelligence a commenc\u00e9 \u00e0 se d\u00e9ployer avec le lancement de l&rsquo;assistant Gen-AI de Calabrio, Agent Assist, int\u00e9gr\u00e9 \u00e0 la plateforme WFM. Agent Assist permet aux agents de g\u00e9rer leur emploi du temps par le biais de conversations en langage naturel, notamment en demandant des cong\u00e9s, en se portant volontaire pour des heures suppl\u00e9mentaires et en v\u00e9rifiant les informations relatives \u00e0 leur poste. Ce lancement marque le d\u00e9but d&rsquo;un cycle agressif de lancement de solutions bas\u00e9es sur l&rsquo;IA pour am\u00e9liorer le WFM, l&rsquo;engagement des employ\u00e9s et l&rsquo;intelligence des agents qui permet aux centres de contact de devenir des centres d&rsquo;intelligence proactifs.  <\/p>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>\u00ab\u00a0Nous avons \u00e9t\u00e9 les pionniers de l&rsquo;auto-planification, de la pr\u00e9vision multi-comp\u00e9tences et de la gestion des ressources en nuage &#8211; aujourd&rsquo;hui, nous sommes \u00e0 nouveau \u00e0 la pointe\u00a0\u00bb, a d\u00e9clar\u00e9 Joel Martins, directeur technique de Calabrio. \u00ab\u00a0Calabrio Workforce Intelligence n&rsquo;est pas de l&rsquo;IA ajout\u00e9e. C&rsquo;est l&rsquo;IA au c\u0153ur de l&rsquo;entreprise. Nous cr\u00e9ons l&rsquo;environnement que les agents m\u00e9ritent, tout en donnant aux dirigeants l&rsquo;agilit\u00e9, les \u00e9conomies et la visibilit\u00e9 en temps r\u00e9el dont ils ont besoin pour aller plus vite que le changement et obtenir des r\u00e9sultats commerciaux transformationnels.\u00a0\u00bb  <\/p>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Pour plus d&rsquo;informations sur Calabrio Workforce Intelligence, <a href=\"https:\/\/www.calabrio.com\/fr\/produits\/calabrio-workforce-intelligence-wfi-projet-de-page-datterrissage\/\">cliquez ici. <\/a> <\/p>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p class=\"has-medium-font-size\"><strong>\u00c0 propos de Calabrio<\/strong><\/p>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Calabrio permet aux personnes et aux entreprises de b\u00e9n\u00e9ficier d&rsquo;informations exploitables. Notre suite Calabrio ONE, aliment\u00e9e par l&rsquo;IA et bas\u00e9e sur le cloud, maximise la performance des agents, transformant chaque interaction en un avantage strat\u00e9gique. Reconnues dans le monde entier, nos solutions de gestion des ressources humaines et d&rsquo;intelligence conversationnelle aident les \u00e9quipes \u00e0 travailler plus intelligemment, \u00e0 r\u00e9agir plus rapidement et \u00e0 mieux se connecter pour obtenir des r\u00e9sultats commerciaux mesurables. Calabrio, Calabrio ONE et le logo Calabrio sont des marques d\u00e9pos\u00e9es ou des marques commerciales de Calabrio, Inc. Toutes les autres marques mentionn\u00e9es dans ce document sont la propri\u00e9t\u00e9 de leurs d\u00e9tenteurs respectifs. Calabrio op\u00e8re au Canada sous le nom de Calabrio Canada, Ltd, bas\u00e9 en Colombie-Britannique.  <\/p>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Calabrio, Calabrio ONE et le logo Calabrio sont des marques d\u00e9pos\u00e9es ou des marques commerciales de Calabrio, Inc. Toutes les autres marques mentionn\u00e9es dans ce document sont la propri\u00e9t\u00e9 de leurs d\u00e9tenteurs respectifs. Calabrio op\u00e8re au Canada sous le nom de Calabrio Canada, Ltd, bas\u00e9 en Colombie-Britannique.<\/p>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Suivez-nous sur <a rel=\"noreferrer noopener\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcalabrio-inc%2F&amp;esheet=54162128&amp;newsitemid=20241205942961&amp;lan=en-US&amp;anchor=LinkedIn&amp;index=4&amp;md5=15480891a08425ae48ccf355c113bb28\" target=\"_blank\">LinkedIn<\/a>. Suivez-nous sur <a rel=\"noreferrer noopener\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Ftwitter.com%2FCalabrio&amp;esheet=54162128&amp;newsitemid=20241205942961&amp;lan=en-US&amp;anchor=X&amp;index=5&amp;md5=42b63ecdc58163f0e47f9f083e04fd1f\" target=\"_blank\">X.<\/a><\/p>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p><strong>Contacts<\/strong><\/p>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Touchdown PR<\/p>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p><a href=\"mailto:calabrio@touchdownpr.com\" target=\"_blank\" rel=\"noreferrer noopener\">calabrio@touchdownpr.com<\/a><\/p>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p><a href=\"https:\/\/www.google.com\/search?client=safari&amp;rls=en&amp;q=touchdown+pr+phone&amp;ie=UTF-8&amp;oe=UTF-8\" target=\"_blank\" rel=\"noreferrer noopener\">(512) 599-4015<\/a> <\/p>\n<\/div>\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":191,"featured_media":43002,"comment_status":"open","ping_status":"closed","template":"","press_category":[],"class_list":["post-37091","press","type-press","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Calabrio d\u00e9voile Workforce Intelligence, red\u00e9finissant le WFM | Calabrio<\/title>\n<meta name=\"description\" content=\"Calabrio red\u00e9finit le WFM. 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