{"id":38705,"date":"2025-11-17T08:00:00","date_gmt":"2025-11-17T08:00:00","guid":{"rendered":"https:\/\/www.calabrio.com\/press\/loveholidays-choisit-calabrio-workforce-management-pour-ameliorer-lefficacite-de-son-centre-de-contact\/"},"modified":"2025-11-17T17:04:29","modified_gmt":"2025-11-17T17:04:29","slug":"loveholidays-choisit-calabrio-workforce-management-pour-ameliorer-lefficacite-de-son-centre-de-contact","status":"publish","type":"press","link":"https:\/\/www.calabrio.com\/fr\/press\/loveholidays-choisit-calabrio-workforce-management-pour-ameliorer-lefficacite-de-son-centre-de-contact\/","title":{"rendered":"loveholidays choisit Calabrio Workforce Management pour am\u00e9liorer l&rsquo;efficacit\u00e9 de son centre de contact"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_bf990a365ac387dbab203fc268a10c8e\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">loveholidays choisit Calabrio Workforce Management pour am\u00e9liorer l&rsquo;efficacit\u00e9 de son centre de contact<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_bf990a365ac387dbab203fc268a10c8e\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 0px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h2 class=\"wp-block-heading has-large-font-size\" id=\"h-robust-nbsp-selection-process-nbsp-reveals-nbsp-calabrio-s-wfm-nbsp-solution-superior-to-competitors-nbsp\"><em><em><em><em><em>Un processus de s\u00e9lection rigoureux r\u00e9v\u00e8le la sup\u00e9riorit\u00e9 de la solution WFM de Calabrio par rapport \u00e0 ses concurrents<\/em> <\/em><\/em><\/em><\/em><\/h2>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p><strong><strong><strong>LONDRES, Royaume-Uni<\/strong><\/strong> &#8211;<\/strong> <strong>17<\/strong> <strong>novembre<\/strong> <strong>2025 &#8211;<\/strong> <a href=\"https:\/\/www.calabrio.com\/fr\/\" target=\"_blank\" rel=\"noreferrer noopener\">Calabrio<\/a>, la soci\u00e9t\u00e9 sp\u00e9cialis\u00e9e dans l&rsquo;intelligence du travail et des conversations, a annonc\u00e9 aujourd&rsquo;hui un nouveau partenariat avec loveholidays, la plus grande agence de voyage en ligne du Royaume-Uni et de l&rsquo;Irlande, dont la croissance est la plus rapide.  <\/p>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Avec une client\u00e8le en constante expansion et l&rsquo;objectif de devenir le premier fournisseur de vacances \u00e0 forfait en Europe, loveholidays s&rsquo;est rendu compte qu&rsquo;il lui fallait aller au-del\u00e0 de la planification et du suivi manuels \u00e0 l&rsquo;aide d&rsquo;une feuille de calcul afin d&rsquo;\u00e9tendre et de d\u00e9velopper son activit\u00e9.  <\/p>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Avec une main-d&rsquo;\u0153uvre distribu\u00e9e qui g\u00e8re le travail via de multiples canaux, y compris la voix, le chat et les flux de travail de billetterie, la visibilit\u00e9 des activit\u00e9s et de la productivit\u00e9 de leurs agents \u00e9tait un \u00e9l\u00e9ment cl\u00e9 dans l&rsquo;\u00e9valuation de loveholidays. En plus de r\u00e9soudre ces probl\u00e8mes, loveholidays a choisi Calabrio pour sa facilit\u00e9 d&rsquo;int\u00e9gration avec deux partenaires importants, UJET et Kustomer, qui sont essentiels pour permettre \u00e0 loveholidays d&rsquo;adopter une approche de prise de d\u00e9cision bas\u00e9e sur les donn\u00e9es.  <\/p>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>\u00ab\u00a0Nous sommes honor\u00e9s que loveholidays ait choisi Calabrio pour sa solution WFM\u00a0\u00bb, a d\u00e9clar\u00e9 Frank Ciccone, Chief Revenue Officer chez Calabrio. \u00ab\u00a0Calabrio est depuis longtemps un partenaire de l&rsquo;industrie du voyage et cette collaboration est une opportunit\u00e9 passionnante de fournir des r\u00e9sultats commerciaux qui acc\u00e9l\u00e8rent la croissance de loveholidays gr\u00e2ce \u00e0 des exp\u00e9riences client exceptionnelles.\u00a0\u00bb  <\/p>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>\u00a0\u00bb L&rsquo;\u00e9quipe de Calabrio nous a impressionn\u00e9s par son expertise et son approche collaborative \u00ab\u00a0, a d\u00e9clar\u00e9 Mark Davidson, vice-pr\u00e9sident de l&rsquo;exp\u00e9rience client chez loveholidays. \u00ab\u00a0En outre, la capacit\u00e9 de Calabrio \u00e0 prendre en charge plusieurs langues et diff\u00e9rentes l\u00e9gislations du travail a \u00e9t\u00e9 d\u00e9terminante dans notre d\u00e9cision. Nous sommes convaincus que Calabrio est le meilleur partenaire pour nous aider avec sa solution compl\u00e8te de gestion des effectifs \u00e0 am\u00e9liorer la pr\u00e9cision des pr\u00e9visions, l&rsquo;efficacit\u00e9 de la planification et la visibilit\u00e9 en temps r\u00e9el de la performance des agents pour les \u00e9quipes internes et externalis\u00e9es.\u00a0\u00bb  <\/p>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Pour plus d&rsquo;informations sur Calabrio Workforce Management, <a href=\"https:\/\/www.calabrio.com\/fr\/produits\/gestion-du-personnel\/\" target=\"_blank\" rel=\"noreferrer noopener\">cliquez ici.<\/a> <\/p>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p class=\"has-medium-font-size\"><strong>\u00c0 propos de loveholidays<\/strong> <\/p>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Fond\u00e9e en 2012, loveholidays est la plus grande agence de voyage en ligne du Royaume-Uni et de l&rsquo;Irlande, dont la croissance est la plus rapide. loveholidays s&rsquo;enorgueillit d&rsquo;offrir \u00e0 ses clients un choix illimit\u00e9, une facilit\u00e9 in\u00e9gal\u00e9e et un rapport qualit\u00e9-prix incomparable lors de la r\u00e9servation de vacances, ce qui en fait le moyen le plus intelligent de s&rsquo;\u00e9vader. Il propose un choix de 40 000 h\u00f4tels et vols de toutes les grandes compagnies a\u00e9riennes et de tous les a\u00e9roports du Royaume-Uni, de l&rsquo;Irlande, de l&rsquo;Allemagne, de l&rsquo;Autriche et des Pays-Bas, offrant ainsi aux vacanciers un trillion de combinaisons possibles de vacances \u00e0 forfait, y compris celle qui leur convient le mieux.  <\/p>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p class=\"has-medium-font-size\"><strong>\u00c0 propos de Calabrio<\/strong><\/p>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Calabrio permet aux personnes et aux entreprises de b\u00e9n\u00e9ficier d&rsquo;informations exploitables. Notre suite Calabrio ONE, aliment\u00e9e par l&rsquo;IA et bas\u00e9e sur le cloud, maximise la performance des agents, transformant chaque interaction en un avantage strat\u00e9gique. Reconnues dans le monde entier, nos solutions de gestion des ressources humaines et d&rsquo;intelligence conversationnelle aident les \u00e9quipes \u00e0 travailler plus intelligemment, \u00e0 r\u00e9agir plus rapidement et \u00e0 mieux se connecter pour obtenir des r\u00e9sultats commerciaux mesurables. Calabrio, Calabrio ONE et le logo Calabrio sont des marques d\u00e9pos\u00e9es ou des marques commerciales de Calabrio, Inc. Toutes les autres marques mentionn\u00e9es dans ce document sont la propri\u00e9t\u00e9 de leurs d\u00e9tenteurs respectifs. Calabrio op\u00e8re au Canada sous le nom de Calabrio Canada, Ltd, bas\u00e9 en Colombie-Britannique.  <\/p>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p><\/p>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Suivez-nous sur <a href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcalabrio-inc%2F&amp;esheet=54162128&amp;newsitemid=20241205942961&amp;lan=en-US&amp;anchor=LinkedIn&amp;index=4&amp;md5=15480891a08425ae48ccf355c113bb28\" target=\"_blank\" rel=\"noreferrer noopener\">LinkedIn<\/a>. Suivez-nous sur <a href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Ftwitter.com%2FCalabrio&amp;esheet=54162128&amp;newsitemid=20241205942961&amp;lan=en-US&amp;anchor=X&amp;index=5&amp;md5=42b63ecdc58163f0e47f9f083e04fd1f\" target=\"_blank\" rel=\"noreferrer noopener\">X.<\/a><\/p>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p><strong>Contacts<\/strong><\/p>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Alexis Zotalis<\/p>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p><a href=\"mailto:Calabrio@touchdownpr.com\">alexis.zotalis@calabrio.com<\/a><\/p>\n<\/div>\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":191,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","press_category":[],"class_list":["post-38705","press","type-press","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>loveholidays choisit Calabrio pour un centre de contact WFM de qualit\u00e9 sup\u00e9rieure | Calabrio<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez pourquoi la plus grande agence de voyage en ligne du Royaume-Uni et de l&#039;Irlande a choisi Calabrio Workforce Management pour am\u00e9liorer l&#039;efficacit\u00e9 de son centre de contact et d\u00e9velopper son activit\u00e9.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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