Magic Quadrant for Workforce Engagement Management
Workforce engagement management (WEM) solutions expand on the already mature workforce optimization (WFO) market by also accommodating technologies that help drive employee engagement.
Gartner’s 2017 Magic Quadrant for Workforce Engagement Management vendor evaluation will help you make the right choice for their organizations. Click to read full report or view the Magic Quadrant chart below.
Can your WFO provider also give you the insights you need to improve customer experience?
As the only WFO provider to combine workforce management with speech, desktop, and text analytics in a single, unified suite, Calabrio ONE is built so that you can easily get the insight needed to operate and improve your contact center.
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Considering implementing an analytics solution in your contact center? Discover 10 practical, real-world use cases.
Download and learn how Calabrio ONE brought a customer a 546% ROI in this Forrester commissioned Total Economic Impact (TEI) report.
Learn from over 1,000 C-Suite executives in the U.S. and U.K., about the factors that compel change in their organization and the data sources they rely on to inform their decisions.
Predicting the future is no easy task. A properly forecasted and staffed contact center saves the customers time and benefits your bottom line. Download the guide to learn more.
