Customer Experience Strategies for Insurance Organizations
Scalable, Robust Workforce Optimization
and Powerful Voice of the Customer Analytics
for Your Insurance Contact Center
and Powerful Voice of the Customer Analytics
for Your Insurance Contact Center
Customer Experience Strategies for Insurance Organizations
Scalable, Robust Workforce Optimization
and Powerful Voice of the Customer Analytics
for Your Insurance Contact Center
and Powerful Voice of the Customer Analytics
for Your Insurance Contact Center
In the insurance industry, contact centers now own the customer experience and customer expectations keep rising.
Today, one in four customers will leave their insurance provider based on a bad contact center experience. Therefore, it is paramount insurers work hard to make sure their contact center delivers an exceptional customer experience.
In fact, a one percent increase in customer retention amounts to a million-dollar increase in annual premiums. And customers are twice as likely to renew their insurance policy after a positive contact center experience.
Providing an outstanding customer experience begins with transforming raw customer data into meaningful customer insights.
With Calabrio, you can analyze 100% of customer interactions, from all channels, to clearly understand trends and act on them. Identify warning signs of customer defection and train agents how to handle retention efforts. Utilizing powerful AI tools, Calabrio gives you sentiment scores for every customer interaction, allowing you to quickly identify root cause of positive and negative interactions.
Now is the time to unlock the customer insights buried within your contact center. Continue reading below to discover how Calabrio has helped insurance providers including AXA, Americo, Erie Insurance and AmTrust improve their customer experience up to 25% while increasing contact center productivity by more than 30%. Plus, learn eight strategies insurance companies can use to improve the contact center customer experience.
A fully integrated agent & customer engagement suite.
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Call
Recording
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Management
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Workforce
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Switching to Calabrio ONE led to an ROI of 546%
2018 Forrester Total Economic Impact Case Study
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