New Calabrio ONE:
Frequently Asked Questions
The new era of Calabrio ONE is here! As with anything new, we understand that there will be questions. Please find answers to frequently asked questions below.
The new Calabrio ONE is already available for purchase now, and will be available for implementation for new customers from December 31, 2020.
The new Calabrio ONE is a unified workforce engagement management (WEM) suite that has the best of Calabrio WFM and Teleopti WFM combined into one, market-leading workforce management (WFM) solution at its center. The integrated, next-generation WFM solution is infused with employee empowerment tools, intelligent automation and custom reporting, united in the WEM suite with quality management, interaction analytics and advanced reporting.
Calabrio WFM can be purchased as standalone solution in Calabrio ONE or as a unified part of the wider Calabrio ONE suite of applications (QM, WFM, Analytics, Advanced Reporting).
The product will be deployed only via the cloud in 2021. On-premise availability is targeted from mid-2022.
WFM customers will use services from both AWS and Microsoft. Full suite users will also use services from both AWS and Microsoft. Pure QM/Analytics customers will continue to use AWS only.
The new Calabrio WFM training package will consist of a mix of training elements, based on the needs of that situation. The package will include e-learning / support videos, training packages for dedicated support, and the Calabrio customer support team.
- For classic Teleopti WFM cloud customers – March 2021
- For classic Calabrio WFM/ONE cloud customers – July 2021
- For on-premise customers on either WFM solution – 2022
The New Calabrio ONE: Agility for the Modern Contact Center
We are committed to helping you resolve the specific challenges of this new era. Whether you are a C-level executive looking to keep up with new innovations, a contact center director trying to retain employees or a workforce management specialist seeking more flexibility in scheduling — we’ve designed the new Calabrio ONE just for you.