Staat van het Contactcenter 2021

Products
Back

Calabrio ONE
A unified, cloud-based platform for workforce optimization.

Over 500+ Five Star Reviews

Over 500+ Five Star Reviews
- Workforce Products
  - Personeelsbeheer
    Improved agent engagement with data driven insights
    
    Prognose en planning
    
    Real-time naleving
    
    Zelf plannen
- Conversation Intelligence
  - Kwaliteitsmanagement
    Build better brand experiences
  - Interactie analyse
    Voice-of-customer and performance insights
  - Bot Analytics
    Boost chatbot and voicebot performance
  - Gespreksopname
    Capture every point of contact with your customers
- Platform
  - AI-tools voor contactcentra
    Drive business outcomes with integrated Al
  - Producteigenschappen
    Deep dive into platform features
  - Platform partners
    View all our product integrations
  - Democentrum
    Explore our demo videos and interactive demos
  - GovSuite
    FedRAMP®️ Authorized Contact Center Solution
AI Insights
Turn raw interaction data into insights.
Get a Quote
Contact us to learn more about our pricing.
Solutions
Back
- By Use Case
  - Oplossingen en tools om de productiviteit van contactcentra te verhogen
    Meet demand with maximum efficiency
  - Oplossingen om de uitval van contactcenters te verminderen
    Engage, empower, and retain talent
  - Contactcenteroplossingen voor betere service en verkoop
    Accelerate gains & increase customer satisfaction
  - Betrokkenheid van werknemers
    Workforce platform solutions
  - Klantervaring
    Establish brand trust and loyalty
  - Werk op afstand
    Solutions for remote work models
- By Role
  - Bedrijf en leiderschap
    Managing directors and business leadership
  - CX-professionals
    Chief of CX, quality champions, and super agents
  - Personeelsbeheer
    Contact center directors and WFM gurus
  - Analytics en inzichten
    Analytics, reporting, and intelligence specialists
  - IT-ondersteuning
    Tech managers and employee support
- By Industry
  - Financiële diensten
    Banks and financial institutions
  - Verzekering
    Insurance providers
  - Gezondheidszorg
    Hospitals and healthcare providers
  - Gastvrijheid
    Travel and hospitality teams
  - Detailhandel
    Online and brick-and-mortar
  - Telecom
    Telco and utility providers
- By Business Type
  - Oplossingen voor ondernemingen
    Brands with global reach
  - Oplossingen voor het MKB
    Mid-market and smaller companies
  - Overheidsoplossingen
    Public sector and federal organizations
  - BPO-oplossingen
    External service providers
Professional Services
Learn more how our team of experts can help your contact center
Risk & Compliance
Security standards and requirements
Partners
Back

Partner Hub
Explore all our partnerships

Over 500+ Five Star Reviews

Over 500+ Five Star Reviews
- Our Partnerships
  - Platform partners
    Explore our platform and service partnerships
  - Partners voor wederverkopers
    See our network of certified partners
- Connect
  - Word een Calabrio Partner
    Join our community
  - Calabrio Succescentrum
    Learn about our customer success center
Resources
Back

Resource Center
Explore all our platform resources

Over 500+ Five Star Reviews Leaders for contact center workforce

Over 500+ Five Star Reviews Leaders for contact center workforce
- Company
  - Waarom Calabrio
    Learn more about us
  - Persberichten
    News and press releases
  - Carrière
    Opportunities with Calabrio
  - Uitvoerend team
    Calabrio's executive team
  - Komende evenementen
    Upcoming events
  - Podcasts
    Calabrio Podcast Center
- Learn
  - Blog
    Latest blog resources
  - Praktijkvoorbeelden
    Customer testimonials
  - Definitieve gidsen
    Guidelines and best practices
  - Video’s en webinars
    Video library and past webinars
  - Hub voor concurrenten
    Calabrio vs our competitors
  - Besparingscalculator Hub
    See how much you can save
  - Docs
    Reports and whitepapers
- Support
  - Calabrio Succescentrum
    Calabrio product training
  - Technische ondersteuning
    Help with service interruptions
  - Vertrouwen Centrum
    We are committed to the security and privacy of your data
  - AI Governance
    Responsible AI, always

NL Login

Staat van het Contactcenter 2021: Cloud is hier. Wat is de volgende stap?

Lorem ipsum dolor sit