{"id":27079,"date":"2018-01-01T09:00:14","date_gmt":"2018-01-01T09:00:14","guid":{"rendered":"https:\/\/www.calabrio.com\/doc\/de-klantgegevens-die-vaak-over-het-hoofd-worden-gezien-door-de-c-suite\/"},"modified":"2025-11-06T06:45:22","modified_gmt":"2025-11-06T06:45:22","slug":"de-klantgegevens-die-vaak-over-het-hoofd-worden-gezien-door-de-c-suite","status":"publish","type":"doc","link":"https:\/\/www.calabrio.com\/nl\/doc\/de-klantgegevens-die-vaak-over-het-hoofd-worden-gezien-door-de-c-suite\/","title":{"rendered":"De klantgegevens die vaak over het hoofd worden gezien door de C-suite"},"content":{"rendered":"\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_38b32b9ccfc415ac21dee01129732c18\"\n\tstyle=\"background-color: #d2f3fa\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"background-color: #d2f3fa\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\t\t\t\t<h3\t\t\t\tstyle=\"\"\n\t\t\t\tclass=\"button-link-large !tracking-wider text-text-highlight-aaa flex flex-col md:flex-row items-center\n\t\t\t\tjustify-center gap-c\/s md:gap-c\/xs py-c\/s\"\n\t\t\t\tdata-aos=\"fade-down\"\n\t\t\t\t>\n\t\t\t\t<span\n\t\t\t\t\tclass=\"icon rounded-full flex items-center justify-center text-black [&#038;_svg]:w-[var(--Base-Grid-Grid-24)] [&#038;_svg]:h-[var(--Base-Grid-Grid-24)]\"\n\t\t\t\t\tstyle=\"color: #080F21;background-color: #EEF0F6\"\n\t\t\t\t\taria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\tWitboek &amp; Rapporten\t\t\t<\/h3 >\n\t\t\t\n\t\t\t\t\t\t<h1\t\t\tstyle=\"color: #080F21\"\n\t\t\tclass=\"heading-medium text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tDe klantgegevens die te vaak over het hoofd worden gezien door de C-suite\t\t<\/h1 >\n\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwyg--large text-navy-40\"\n\t\t\t\tstyle=\"color: #344679\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<p>Waarom analyse van contactcentra de sleutel is tot het identificeren van groeikansen.<\/p>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_38b32b9ccfc415ac21dee01129732c18\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_38b32b9ccfc415ac21dee01129732c18\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\t\t\t<h5 style=\"color: #080F21\">\n\t\t\t\t  Nieuw onderzoek naar wat bedrijfsleiders ervan weerhoudt om een belangrijke bron van klantgegevens te benutten\t\t\t<\/h5>\n\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>In een tijdperk van big data verzamelen bedrijven informatie uit meer bronnen dan ooit tevoren. Maar toegang hebben tot gegevens en die gegevens effectief gebruiken zijn twee verschillende dingen. Veel besluitvormers merken dat ze beslissingen moeten nemen zonder een duidelijk beeld te hebben van wat er in hun bedrijf gebeurt of wat hun klanten echt willen &#8211; misschien wel de reden waarom 59 procent aangeeft dat ze een onsuccesvol veranderingsinitiatief in hun organisatie hebben geleid.*<\/p>\n<p>In het nieuwste onderzoeksrapport van Calabrio, <em>The Customer Data Too Often Overlooked by the C-suite: Why Contact Center Analytics is Key to Identifying Opportunities for Growth<\/em>, verneemt u van meer dan 1.000 C-Suite executives in de V.S. en het V.K. over de factoren die verandering in hun organisatie afdwingen en de gegevensbronnen waarop bedrijven vertrouwen om hun beslissingen te onderbouwen.<\/p>\n<p>Download het rapport voor meer informatie:<\/p>\n<ul>\n<li>Wat C-suite executives aangeven als de belangrijkste drijfveren voor verandering in hun organisatie<\/li>\n<li>Waarom leidinggevenden de noodzaak van betere gegevensanalyse erkennen, maar slechts een paar bronnen raadplegen<\/li>\n<li>Hoe bedrijven beter gebruik kunnen maken van de betrouwbare, onbevooroordeelde VoC-gegevens (Voice of the Customer) die door hun contactcentrum worden verzameld<\/li>\n<\/ul>\n<p><em><strong>* De klantgegevens die te vaak over het hoofd worden gezien door de C-suite: Waarom contact center analytics de sleutel is tot het identificeren van groeikansen, Calabrio, 2018<\/strong><\/em><\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> \n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":27083,"template":"","meta":{"_acf_changed":true,"om_disable_all_campaigns":false},"doc-category":[],"class_list":["post-27079","doc","type-doc","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ 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