
{"id":27442,"date":"2017-11-17T09:35:11","date_gmt":"2017-11-17T09:35:11","guid":{"rendered":"https:\/\/www.calabrio.com\/doc\/3-uitdagingen-die-de-klantervaring-in-uw-contactcentrum-beinvloeden\/"},"modified":"2025-10-30T06:58:04","modified_gmt":"2025-10-30T06:58:04","slug":"3-uitdagingen-die-de-klantervaring-in-uw-contactcentrum-beinvloeden","status":"publish","type":"doc","link":"https:\/\/www.calabrio.com\/nl\/doc\/3-uitdagingen-die-de-klantervaring-in-uw-contactcentrum-beinvloeden\/","title":{"rendered":"3 uitdagingen die de klantervaring in uw contactcentrum be\u00efnvloeden"},"content":{"rendered":"<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile is-vertically-aligned-top\"><div class=\"wp-block-media-text__content\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h1 class=\"wp-block-heading\">3 uitdagingen die de klantervaring in uw contactcentrum be\u00efnvloeden<\/h1>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Een geweldige klantervaring begint met een geweldige werknemerservaring. Het is tijd om \u00e9\u00e9n ding centraal te stellen: mensen. Download zeker ons rapport, <a href=\"https:\/\/www.calabrio.com\/contact-center-health\/\"><em>De gezondheid van het contactcenter<\/em><\/a>voor nog meer informatie!<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-vivid-red-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/info.calabrio.com\/HOCCinfographic-us?_gl=1*1nr6ds6*_gcl_au*ODQ0NzA1MjI1LjE3Mzg1ODk3MDY.\">Infographic downloaden als PDF<\/a><\/div>\n<\/div><\/div>\n<\/div><\/div><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"387\" height=\"1024\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2017\/11\/hocc-infographic-us-hi-res-387x1024.jpg\" alt=\"\" class=\"wp-image-21625 size-full\" srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2017\/11\/hocc-infographic-us-hi-res-387x1024.jpg 387w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2017\/11\/hocc-infographic-us-hi-res-113x300.jpg 113w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2017\/11\/hocc-infographic-us-hi-res-580x1536.jpg 580w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2017\/11\/hocc-infographic-us-hi-res.jpg 600w\" sizes=\"auto, (max-width: 387px) 100vw, 387px\" \/><\/figure><\/div>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":27443,"template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false},"doc-category":[],"class_list":["post-27442","doc","type-doc","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>3 uitdagingen die de klantervaring in uw contactcentrum be\u00efnvloeden | Calabrio<\/title>\n<meta name=\"description\" content=\"3 uitdagingen die de klantervaring in uw contactcentrum be\u00efnvloeden Een geweldige klantervaring begint met een geweldige werknemerservaring. Het is tijd\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calabrio.com\/nl\/doc\/3-uitdagingen-die-de-klantervaring-in-uw-contactcentrum-beinvloeden\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"3 uitdagingen die de klantervaring in uw contactcentrum be\u00efnvloeden\" \/>\n<meta property=\"og:description\" content=\"3 uitdagingen die de klantervaring in uw contactcentrum be\u00efnvloeden Een geweldige klantervaring begint met een geweldige werknemerservaring. Het is tijd\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.calabrio.com\/nl\/doc\/3-uitdagingen-die-de-klantervaring-in-uw-contactcentrum-beinvloeden\/\" \/>\n<meta property=\"og:site_name\" content=\"Calabrio\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-30T06:58:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2017\/11\/hocc-infographic-portfolio-500x300-3.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"300\" \/>\n\t<meta property=\"og:image:height\" content=\"180\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@calabrio\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minuut\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/doc\\\/3-uitdagingen-die-de-klantervaring-in-uw-contactcentrum-beinvloeden\\\/\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/doc\\\/3-uitdagingen-die-de-klantervaring-in-uw-contactcentrum-beinvloeden\\\/\",\"name\":\"3 uitdagingen die de klantervaring in uw contactcentrum be\u00efnvloeden | Calabrio\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/doc\\\/3-uitdagingen-die-de-klantervaring-in-uw-contactcentrum-beinvloeden\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/doc\\\/3-uitdagingen-die-de-klantervaring-in-uw-contactcentrum-beinvloeden\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2017\\\/11\\\/hocc-infographic-portfolio-500x300-3.jpg\",\"datePublished\":\"2017-11-17T09:35:11+00:00\",\"dateModified\":\"2025-10-30T06:58:04+00:00\",\"description\":\"3 uitdagingen die de klantervaring in uw contactcentrum be\u00efnvloeden Een geweldige klantervaring begint met een geweldige werknemerservaring. Het is tijd\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/doc\\\/3-uitdagingen-die-de-klantervaring-in-uw-contactcentrum-beinvloeden\\\/#breadcrumb\"},\"inLanguage\":\"nl-NL\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/doc\\\/3-uitdagingen-die-de-klantervaring-in-uw-contactcentrum-beinvloeden\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"nl-NL\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/doc\\\/3-uitdagingen-die-de-klantervaring-in-uw-contactcentrum-beinvloeden\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2017\\\/11\\\/hocc-infographic-portfolio-500x300-3.jpg\",\"contentUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2017\\\/11\\\/hocc-infographic-portfolio-500x300-3.jpg\",\"width\":300,\"height\":180},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/doc\\\/3-uitdagingen-die-de-klantervaring-in-uw-contactcentrum-beinvloeden\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"3 uitdagingen die de klantervaring in uw contactcentrum be\u00efnvloeden\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/\",\"name\":\"Calabrio\",\"description\":\"Workforce Engagement Management Software\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"nl-NL\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#organization\",\"name\":\"Calabrio\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"nl-NL\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Group-1707478765.png\",\"contentUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Group-1707478765.png\",\"width\":1360,\"height\":984,\"caption\":\"Calabrio\"},\"image\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/pages\\\/Calabrio\\\/312159772174664\",\"https:\\\/\\\/x.com\\\/calabrio\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/calabrio\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"3 uitdagingen die de klantervaring in uw contactcentrum be\u00efnvloeden | Calabrio","description":"3 uitdagingen die de klantervaring in uw contactcentrum be\u00efnvloeden Een geweldige klantervaring begint met een geweldige werknemerservaring. Het is tijd","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.calabrio.com\/nl\/doc\/3-uitdagingen-die-de-klantervaring-in-uw-contactcentrum-beinvloeden\/","og_locale":"nl_NL","og_type":"article","og_title":"3 uitdagingen die de klantervaring in uw contactcentrum be\u00efnvloeden","og_description":"3 uitdagingen die de klantervaring in uw contactcentrum be\u00efnvloeden Een geweldige klantervaring begint met een geweldige werknemerservaring. Het is tijd","og_url":"https:\/\/www.calabrio.com\/nl\/doc\/3-uitdagingen-die-de-klantervaring-in-uw-contactcentrum-beinvloeden\/","og_site_name":"Calabrio","article_publisher":"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664","article_modified_time":"2025-10-30T06:58:04+00:00","og_image":[{"width":300,"height":180,"url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2017\/11\/hocc-infographic-portfolio-500x300-3.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@calabrio","twitter_misc":{"Est. reading time":"1 minuut"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.calabrio.com\/nl\/doc\/3-uitdagingen-die-de-klantervaring-in-uw-contactcentrum-beinvloeden\/","url":"https:\/\/www.calabrio.com\/nl\/doc\/3-uitdagingen-die-de-klantervaring-in-uw-contactcentrum-beinvloeden\/","name":"3 uitdagingen die de klantervaring in uw contactcentrum be\u00efnvloeden | Calabrio","isPartOf":{"@id":"https:\/\/www.calabrio.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.calabrio.com\/nl\/doc\/3-uitdagingen-die-de-klantervaring-in-uw-contactcentrum-beinvloeden\/#primaryimage"},"image":{"@id":"https:\/\/www.calabrio.com\/nl\/doc\/3-uitdagingen-die-de-klantervaring-in-uw-contactcentrum-beinvloeden\/#primaryimage"},"thumbnailUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2017\/11\/hocc-infographic-portfolio-500x300-3.jpg","datePublished":"2017-11-17T09:35:11+00:00","dateModified":"2025-10-30T06:58:04+00:00","description":"3 uitdagingen die de klantervaring in uw contactcentrum be\u00efnvloeden Een geweldige klantervaring begint met een geweldige werknemerservaring. Het is tijd","breadcrumb":{"@id":"https:\/\/www.calabrio.com\/nl\/doc\/3-uitdagingen-die-de-klantervaring-in-uw-contactcentrum-beinvloeden\/#breadcrumb"},"inLanguage":"nl-NL","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.calabrio.com\/nl\/doc\/3-uitdagingen-die-de-klantervaring-in-uw-contactcentrum-beinvloeden\/"]}]},{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/www.calabrio.com\/nl\/doc\/3-uitdagingen-die-de-klantervaring-in-uw-contactcentrum-beinvloeden\/#primaryimage","url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2017\/11\/hocc-infographic-portfolio-500x300-3.jpg","contentUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2017\/11\/hocc-infographic-portfolio-500x300-3.jpg","width":300,"height":180},{"@type":"BreadcrumbList","@id":"https:\/\/www.calabrio.com\/nl\/doc\/3-uitdagingen-die-de-klantervaring-in-uw-contactcentrum-beinvloeden\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.calabrio.com\/nl\/"},{"@type":"ListItem","position":2,"name":"3 uitdagingen die de klantervaring in uw contactcentrum be\u00efnvloeden"}]},{"@type":"WebSite","@id":"https:\/\/www.calabrio.com\/fr\/#website","url":"https:\/\/www.calabrio.com\/fr\/","name":"Calabrio","description":"Workforce Engagement Management Software","publisher":{"@id":"https:\/\/www.calabrio.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.calabrio.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"nl-NL"},{"@type":"Organization","@id":"https:\/\/www.calabrio.com\/fr\/#organization","name":"Calabrio","url":"https:\/\/www.calabrio.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png","contentUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png","width":1360,"height":984,"caption":"Calabrio"},"image":{"@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664","https:\/\/x.com\/calabrio","https:\/\/www.linkedin.com\/company\/calabrio"]}]}},"_links":{"self":[{"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/doc\/27442","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/doc"}],"about":[{"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/types\/doc"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/media\/27443"}],"wp:attachment":[{"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/media?parent=27442"}],"wp:term":[{"taxonomy":"doc-category","embeddable":true,"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/doc-category?post=27442"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}