{"id":27522,"date":"2022-08-31T10:24:33","date_gmt":"2022-08-31T10:24:33","guid":{"rendered":"https:\/\/www.calabrio.com\/doc\/top-5-zachte-vaardigheden-voor-cx-succes\/"},"modified":"2025-10-29T07:33:03","modified_gmt":"2025-10-29T07:33:03","slug":"top-5-zachte-vaardigheden-voor-cx-succes","status":"publish","type":"doc","link":"https:\/\/www.calabrio.com\/nl\/doc\/top-5-zachte-vaardigheden-voor-cx-succes\/","title":{"rendered":"Top 5 zachte vaardigheden voor CX-succes"},"content":{"rendered":"\t<section\n\t\tclass=\"container py-l\/m overflow-hidden\"\n\t\tdata-theme-block-id=\"block_73a73da4679612d87cad3f438d6991ec\"\n\t\tid=\"\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t<div class=\"block w-[calc(100vw)] lg:w-full -ml-page-margin lg:-ml-0\">\n\t\t\t\n\t<section\n\tclass=\"swiper  swiper--navigation-rounded swiper--margin-two-sides swiper--md-hide-navigation\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1.11,\"spaceBetween\":16,\"breakpoints\":{\"680\":{\"slidesPerView\":2.24},\"744\":{\"enabled\":false},\"1024\":{\"enabled\":false}},\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"},\"navCenteredImage\":true}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper md:flex-col md:gap-0 md:pl-0 lg:flex-col lg:pl-0\">\n\t\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 \">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:p-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col gap-c\/m md:gap-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h1\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t\tclass=\"heading-small\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\tTop 5 zachte vaardigheden voor CX-succes\t\t\t<\/h1>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"wysiwyg text-navy-40 pb-l\/xs\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tstyle=\"color: #344679\">\n\t\t\t\t\t<p>Moderne consumenten verwachten dat ze gehoord en begrepen worden door medewerkers van de klantenservice. Het vermogen van agenten om &#8220;zachte vaardigheden&#8221; aan te tonen is net zo belangrijk als hun vermogen om &#8220;harde vaardigheden&#8221; te cultiveren, zoals naleving, gespreksstroom en gespreksduur. Deze trend vergroot de rol van het contactcenter bij het be\u00efnvloeden van de merkperceptie. En het verandert de manier waarop contactcentra agenten werven, trainen en controleren.<\/p>\n<p>&nbsp;<\/p>\n<p>In deze infographic ontdek je de belangrijkste gedragingen van agenten die de klantervaring van vandaag bepalen en waarom ze belangrijk zijn.<\/p>\n<p>&nbsp;<\/p>\n<p>Download nu de infographic om te leren welke soft skills van een agent de klantervaring maken of breken.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div data-aos=\"fade-up\">\t<a\t\tclass=\"w-fit pl-0 !button-link-small btn-tertiary btn-tertiary--left-align \"\n\t\t href=\"https:\/\/info.calabrio.com\/l\/134381\/2022-08-30\/7s3ttv\/134381\/1661899266DOmgDlcO\/IN_5SkillsCXSuccess_0822.pdf?_gl=1*138fpxk*_ga*NzE4MjI4MTY1LjE3Mzg1ODk3MDY.*_ga_T3T41458L3*MTc0MDQ5Mzk3MS45LjEuMTc0MDQ5NDAxMC4yMS4wLjA.*_gcl_au*ODQ0NzA1MjI1LjE3Mzg1ODk3MDY.\" title=\"Download the Full Infographic\" aria-label=\"Download the Full Infographic\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Download the Full Infographic<\/span>\n\t<\/a>\n<\/div>\t<\/div>\n<\/div>\n<div class=\"relative w-full md:w-[50%] lg:w-[49%]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\t aspect-[280\/313] md:aspect-[372\/588] lg:aspect-square max-w-[588px] image--cover\t\" data-module=\"image\" data-aos=fade-up data-aos-delay=100>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2022\/08\/in-5skillscxsuccess-0822-pdf-1.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2022\/08\/in-5skillscxsuccess-0822-pdf-1.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2022\/08\/in-5skillscxsuccess-0822-pdf-1.jpg 1088w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2022\/08\/in-5skillscxsuccess-0822-pdf-1-150x300.jpg 150w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2022\/08\/in-5skillscxsuccess-0822-pdf-1-512x1024.jpg 512w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2022\/08\/in-5skillscxsuccess-0822-pdf-1-768x1536.jpg 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2022\/08\/in-5skillscxsuccess-0822-pdf-1-1024x2048.jpg 1024w\" alt=\"\" ><\/div>\n\t\n\t<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Move to previous carousel slide<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Move to next carousel slide<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t<\/div>\n\t<\/section>\n\t<style>\n\t[data-theme-block-id=\"block_73a73da4679612d87cad3f438d6991ec\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_432af480b58bc573cb04c54c34e27cec\"\n\tstyle=\"background-color: #d2f3fa\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"background-color: #d2f3fa\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\n\t\t\t\t\t\t<h2\t\t\tstyle=\"color: #080F21\"\n\t\t\tclass=\"rubriek-medium text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tInvesteer in uw agenten voor een betere CX\t\t<\/h2 >\n\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwyg text-navy-40\"\n\t\t\t\tstyle=\"color: #344679\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<p>Voor je agenten zorgen is goed zakendoen. Om de tevredenheid van burgers te verhogen, moet je weten hoe je agenten zich voelen &#8211; vooral wanneer de retentie en werving teruglopen. Leer hoe u uw bestaande gegevens kunt gebruiken om hiaten in de vaardigheden of het gedrag van agenten te ontdekken die van invloed zijn op CX.<\/p>\n<p class=\"clearboth\">\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\t<div class=\"flex flex-col md:flex-row gap-c\/m justify-center py-c\/m\" data-aos=\"fade-up\">\n\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-primary\"\n\t\t href=\"https:\/\/info.calabrio.com\/watch-creating-the-engaged-agent\/?_gl=1*1ugfs7b*_ga*NzE4MjI4MTY1LjE3Mzg1ODk3MDY.*_ga_T3T41458L3*MTc0MDQ5Mzk3MS45LjEuMTc0MDQ5NDAxMC4yMS4wLjA.*_gcl_au*ODQ0NzA1MjI1LjE3Mzg1ODk3MDY.\" title=\"Webinar bekijken\" aria-label=\"Webinar bekijken\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text\">Webinar bekijken<\/span>\n\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_432af480b58bc573cb04c54c34e27cec\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_432af480b58bc573cb04c54c34e27cec\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":27523,"template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false},"doc-category":[],"class_list":["post-27522","doc","type-doc","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Top 5 zachte vaardigheden voor CX-succes | Calabrio<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calabrio.com\/nl\/doc\/top-5-zachte-vaardigheden-voor-cx-succes\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Top 5 zachte vaardigheden voor CX-succes\" \/>\n<meta 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