{"id":27525,"date":"2023-02-16T14:22:50","date_gmt":"2023-02-16T14:22:50","guid":{"rendered":"https:\/\/www.calabrio.com\/doc\/hoe-3-echte-contactcentra-analytics-gebruikten-om-besparingen-te-realiseren\/"},"modified":"2025-10-29T04:43:14","modified_gmt":"2025-10-29T04:43:14","slug":"hoe-3-echte-contactcentra-analytics-gebruikten-om-besparingen-te-realiseren","status":"publish","type":"doc","link":"https:\/\/www.calabrio.com\/nl\/doc\/hoe-3-echte-contactcentra-analytics-gebruikten-om-besparingen-te-realiseren\/","title":{"rendered":"Hoe 3 echte contactcentra analytics gebruikten om besparingen te realiseren"},"content":{"rendered":"<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:150px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile is-vertically-aligned-top\"><div class=\"wp-block-media-text__content\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h1 class=\"wp-block-heading\">Hoe 3 echte contactcentra gebruikten<br\/>Analytics om besparingen te stimuleren<\/h1>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p><strong>Ontdek het voordeel van gegevensanalyse voor kostenoptimalisatie<\/strong><\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Van snel veranderende verwachtingen van klanten tot werknemers op afstand, een tekort aan agenten en nog veel meer, contactcentra worden met veel hindernissen geconfronteerd. Maar deze kunnen worden aangepakt met de voordelen van gegevensanalyse.<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>De verscheidenheid aan uitdagingen waarmee callcenters vandaag de dag worden geconfronteerd, lijkt misschien grenzeloos. Er zijn ook geen grenzen aan de manieren waarop Calabrio Analytics kan worden gebruikt om ze snel te identificeren, te onderzoeken en op te lossen.<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Verdiep u in drie casestudy&#8217;s over analyse en hun besparingen. Download de infographic om deze te bekijken:<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<ul class=\"wp-block-list\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<li>Casestudies van Peckham, Idaho Central Credit Union en Cummins<\/li>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<li>De omvang van de kosten geoptimaliseerd door Calabrio Analytics<\/li>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<li>De acties die ze ondernamen op basis van nieuw verworven inzichten<\/li>\n<\/div><\/ul>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Dit is hoe drie echte contactcentra het voordeel van gegevensanalyse hebben benut voor kostenoptimalisatie en serviceverbeteringen.<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-vivid-red-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/info.calabrio.com\/savings-benefits-of-analytics\/?_gl=1*1s2vefa*_gcl_au*ODQ0NzA1MjI1LjE3Mzg1ODk3MDY.\">KLIK OM PDF TE DOWNLOADEN<\/a><\/div>\n<\/div><\/div>\n<\/div><\/div><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"757\" height=\"1024\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2023\/02\/contact_center_analytics_savings-1-757x1024.jpg\" alt=\"\" class=\"wp-image-21106 size-full\" srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2023\/02\/contact_center_analytics_savings-1-757x1024.jpg 757w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2023\/02\/contact_center_analytics_savings-1-222x300.jpg 222w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2023\/02\/contact_center_analytics_savings-1-768x1039.jpg 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2023\/02\/contact_center_analytics_savings-1.jpg 850w\" sizes=\"auto, (max-width: 757px) 100vw, 757px\" \/><\/figure><\/div>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_83be8e1822fbb1551b9946cfbf8a8088\"\n\tstyle=\"background-color: #d2f3fa\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"background-color: #d2f3fa\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\n\t\t\t\t\t\t<h2\t\t\tstyle=\"color: #080F21\"\n\t\t\tclass=\"rubriek-medium text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tVind uw concurrentievoordeel met Calabrio Analytics\t\t<\/h2 >\n\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwyg text-navy-40\"\n\t\t\t\tstyle=\"color: #344679\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<p>Bereik meer en betreur minder bij uw klantenservice met analytische software die gebruiksvriendelijk en voorspellend is en kosten optimaliseert. De voordelen van gegevensanalyse zijn letterlijk grenzeloos. 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