{"id":34801,"date":"2025-07-21T15:40:58","date_gmt":"2025-07-21T15:40:58","guid":{"rendered":"https:\/\/www.calabrio.com\/doc\/slimme-gids-voor-financiele-diensten-2\/"},"modified":"2025-07-21T16:08:10","modified_gmt":"2025-07-21T16:08:10","slug":"slimme-gids-voor-financiele-diensten-2","status":"publish","type":"doc","link":"https:\/\/www.calabrio.com\/nl\/doc\/slimme-gids-voor-financiele-diensten-2\/","title":{"rendered":"Slimme gids voor financi\u00eble diensten"},"content":{"rendered":"\n\t<section\n\t\tid=\"hero_sc_banner\"\n\t\tclass=\"secondary-hero relative\"\n\t\tstyle=\"background: #091a4b\"\n\t\tdata-theme-block-id=\"block_a54f974af39f71755163487923456d8e\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t<div class=\"container !px-0 overflow-hidden\">\n\t\t\t\t\t\t<div class=\"flex flex-col-reverse lg:flex-row lg:items-center\">\n\t\t\t\t\t\t\t\t\t<div class=\"max-lg:container lg:w-1\/2 md:px-l\/xxl lg:pl-c\/xl lg:pr-c\/l xl:pl-page-margin xl:pr-l\/m\">\n\t\t\t\t\t\t<div class=\"flex flex-col lg:max-w-[536px]\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1 style=\"color: #ffffff\" class=\"heading-medium -tracking-[0.12px] mb-c\/m xl:-tracking-[0.24px]\">\n\t\t\t\t\t\t\t\t\tCX opnieuw vormgeven in financi\u00eble dienstverlening: Een slimme gids voor het digitale tijdperk  \t\t\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col gap-gutter pb-c\/m pt-c\/xl mt-c\/xxs lg:mt-0 max-md:items-center md:flex-row\">\n\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-primary w-full body-small md:w-fit\"\n\t\t href=\"#GetTheReport\" title=\"Het rapport downloaden\" aria-label=\"Het rapport downloaden\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text\">Het rapport downloaden<\/span>\n\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"secondary-hero__image relative z-10 mb-c\/xl lg:mb-c\/xxl lg:w-1\/2\">\n\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\trelative aspect-[393\/320] md:aspect-[720\/463] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Financial-Services-eBook-.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Financial-Services-eBook-.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Financial-Services-eBook-.jpg 1000w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Financial-Services-eBook--300x180.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Financial-Services-eBook--768x461.jpg 768w\" alt=\"\" ><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_a54f974af39f71755163487923456d8e\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 180px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 80px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<section\n\tid=\"GetTheReport\"\n\tclass=\"flex flex-col lg:flex-row justify-center items-stretch\"\n\tdata-theme-block-id=\"block_650aa2d1ad577581a68f37f18c319b97\"\n\tdata-aos=\"fade-up\"\n>\n\t\t<div\n\t\tclass=\"hero-with-form__left w-full lg:w-1\/2\"\n\t\tstyle=\"background-color: #D2F3FA\"\n\t>\n\t\t\t\t\t<div class=\"p-l\/xxl md:px-c\/xxl md:py-0 lg:p-c\/xxl lg:my-l\/m\">\n\t\t\t\t<div class=\"flex flex-col gap-c\/l md:py-l\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<h2 style=\"color: #080F21\"\n\t\t\t\t\tclass=\"heading-medium text-center\">\n\t\t\t\t\t\tUitzonderlijke ervaringen leveren. Loyaliteit stimuleren. Concurrerend blijven.  \t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div style=\"color: #344679\" class=\"wysiwyg text-center\">\n\t\t\t\t\t\t<p><span data-contrast=\"none\">De financi\u00eble dienstverleningssector ondergaat een digitale transformatie als nooit tevoren. Van veranderende generatievoorkeuren tot hogere verwachtingen rond veiligheid en gemak, de instellingen van vandaag moeten zich aanpassen om te gedijen.<\/span><span> <\/span><\/p>\n<p><span data-contrast=\"none\">Deze<\/span><b><span data-contrast=\"none\"> eBook<\/span><\/b><span data-contrast=\"none\"> onderzoekt hoe Workforce Engagement Management (WEM) en Customer Experience (CX) strategie\u00ebn financi\u00eble organisaties kunnen helpen:<\/span><span> <\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">De betrokkenheid van klanten over generaties heen verbeteren<\/span><span> <\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Operationele effici\u00ebntie verhogen met slimmere contact center tools<\/span><span> <\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">Beveiliging en compliance in digitale interacties versterken<\/span><span> <\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">Vertrouwen en loyaliteit opbouwen met naadloze, persoonlijke ervaringen<\/span><span> <\/span><\/li>\n<\/ul>\n<p><span data-ccp-props=\"{}\"> <\/span><\/p>\n<p><strong>Wat je zult leren<\/strong><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"none\">De stand van digitale transformatie<\/span><\/b><span data-contrast=\"none\"> in bancaire en financi\u00eble diensten<\/span><span> <\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Belangrijkste CX-uitdagingen<\/span><\/b><span data-contrast=\"none\"> voor moderne instellingen &#8211; en hoe ze te overwinnen<\/span><span> <\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">Hoe contactcentra kunnen dienen als <\/span><b><span data-contrast=\"none\">strategische hubs voor innovatie<\/span><\/b><span> <\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">De kracht van WEM in het verbeteren van zowel de prestaties van agenten als de klanttevredenheid<\/span><span> <\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"none\">Of u nu moet navigeren door oudere systemen, u moet aanpassen aan teams op afstand of prioriteit moet geven aan selfservicetools, deze gids is uw routekaart naar een toekomst waarin de klant centraal staat.<\/span><span> <\/span><\/p>\n<p><span data-ccp-props=\"{}\"> <\/span><\/p>\n<p><b><span data-contrast=\"none\">Ontsluit de blauwdruk voor digitaal CX-succes<\/span><\/b><span> <\/span><\/p>\n<p><b><span data-contrast=\"none\">Download het eBook nu<\/span><\/b><span data-contrast=\"none\"> en ontdek hoe toonaangevende financi\u00eble instellingen gegevens, technologie en betrokkenheid van agenten omzetten in concurrentievoordeel.<\/span><span> <\/span><\/p>\n<p><span data-ccp-props=\"{}\"> <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\n\t\t\t<div\n\t\t\tclass=\"w-full lg:w-1\/2 flex items-center hero-with-form__right\"\n\t\t\tstyle=\"\"\n\t\t>\n\t\t\t<h2>Het rapport downloaden<\/h2>\n<iframe src=\"https:\/\/marketing.calabrio.com\/l\/1043281\/2025-07-15\/5bc1tm\" width=\"100%\" height=\"550\" type=\"text\/html\" frameborder=\"0\" allowtransparency=\"true\" style=\"border: 0\"><\/iframe>\t\t<\/div>\n\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_650aa2d1ad577581a68f37f18c319b97\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: aangepastepx !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: aangepastepx !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<style>.hero-with-form__right {\n    display: flex;\n    flex-direction: column;\n    padding: 60px 0;\n}\n.hero-with-form__right h2 {\n  font-size: 28px;\n  font-weight: 500;\n}\n\n.hero-with-form__left h2.heading-medium.text-center {\n  font-size: 28px;\n}\n#image_with_text h5.heading-small {\n  font-size: 30px;\n}\n#hero_sc_banner h1 {\n  font-size: 34px;\n}\n#hero_sc_banner p {\n  color: #fff;\n}\n.hero-with-form__left li {\n  font-size: 16px;\n  text-align: left;\n  margin-bottom: 0;\n}\n#image_with_text .swiper-wrapper > div {\n 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