{"id":26959,"date":"2025-04-04T17:17:43","date_gmt":"2025-04-04T17:17:43","guid":{"rendered":"https:\/\/www.calabrio.com\/event\/virtual-nordics-klantcontact\/"},"modified":"2025-07-14T05:16:51","modified_gmt":"2025-07-14T05:16:51","slug":"virtual-nordics-klantcontact","status":"publish","type":"event","link":"https:\/\/www.calabrio.com\/nl\/event\/virtual-nordics-klantcontact\/","title":{"rendered":"Virtual Nordics klantcontact"},"content":{"rendered":"\n\t<section\n\t\tclass=\"secondary-hero-card relative overflow-hidden\"\n\t\tid=\"\"\n\t\tstyle=\"background-color: #080F21\"\n\t\tdata-theme-block-id=\"block_d1b7098d220cb34713037962ffb074bd\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t\t\t\t<div class=\"container overflow-hidden pt-l\/m container lg:pt-l\/xxl\">\n\n\t\t\t\t\n\t\t\t\t<div class=\"relative z-10 flex flex-col py-l\/m text-center md:px-c\/xxl lg:px-0 md:py-l\/m md:mb-l\/m gap-c\/l lg:max-w-[960px] mx-auto\">\n\t\t\t\t\t\n\t\t\t\t<div class=\"flex flex-col gap-c\/l dark-mode text-text-primary-aaa\">\n\t\t\t\t\t\t\t\t\t\t<h1\t\t\t\t\tstyle=\"color: #FFFFFF\"\n\t\t\t\t\tclass=\"heading-large\"\n\t\t\t\t\t>\n\t\t\t\t\t\tVirtual Nordics klantcontact\t\t\t\t<\/h1 >\n\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"flex flex-col py-c\/m gap-c\/m sm:flex-row sm:justify-center\">\n\t\t\t\t\t\t<a\t\tclass=\"btn-primary pl-c\/l pr-c\/l\"\n\t\t href=\"https:\/\/calabrio.zoom.us\/webinar\/register\/WN_gqfipqycSHiDFCiELSm4_w#\/registration\" title=\"Register now\" aria-label=\"Register now\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text\">Register now<\/span>\n\t<\/a>\n\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t<div class=\"absolute z-0 inset-0 -top-[36%] left-0\">\n\t\t\t\t<svg width=\"512\" height=\"630\" viewBox=\"0 0 512 630\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<ellipse opacity=\"0.5\" cx=\"-153.5\" cy=\"225.5\" rx=\"665.5\" ry=\"404.5\" fill=\"url(#paint0_radial_1_959)\"\/>\n<defs>\n<radialGradient id=\"paint0_radial_1_959\" cx=\"0\" cy=\"0\" r=\"1\" gradientUnits=\"userSpaceOnUse\" gradientTransform=\"translate(-153.5 225.5) rotate(90) scale(404.5 665.5)\">\n<stop stop-color=\"#355FD4\"\/>\n<stop offset=\"1\" stop-color=\"#355FD4\" stop-opacity=\"0\"\/>\n<\/radialGradient>\n<\/defs>\n<\/svg>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"absolute bottom-[94%] md:bottom-[33%] lg:bottom-[37%] left-0\">\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div class=\"absolute top-[65%] md:top-[53%] lg:top-[100%] transform lg:-translate-y-full right-0\">\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_d1b7098d220cb34713037962ffb074bd\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group section_padding\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-columns webninar icon_bx_sec is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-column left_slide is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h5 class=\"wp-block-heading\"><strong>Kom naar het Nordics Virtual Customer Event!<\/strong><\/h5>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p><strong>Vieren. Leren. Aansluiten.<\/strong><br\/><\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Kon je ons niet persoonlijk ontmoeten in Oslo, Kopenhagen, Stockholm of Helsinki? Maak je geen zorgen, we heten je van harte welkom op ons aankomende <strong>Nordics Virtual Customer Connect evenement <\/strong>&#8211; een sessie boordevol inzichten, feest en routekaarten voor onze gewaardeerde Calabrio community.<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h3 class=\"wp-block-heading\" style=\"font-size:30px\"><strong>Wat ligt er in het verschiet?<\/strong><\/h3>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div\n\tclass=\"icon-card-grid container\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t<div\n\t\tdata-theme-block-id=\"block_38a9893996f91f101e733f273fa3a929\"\n\t\tclass=\"icon-wrapper grid grid-cols-1 gap-c\/m lg:gap-l\/xs md:grid-cols-2 lg:grid-cols-3 py-c\/xxl\">\n\t\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/plane.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/plane.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/plane.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tWelkom &amp; Viering\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #000000\"\n\t\t\t>\n\t\t<p>We beginnen met een warm welkom en een terugblik op de geschiedenis van deze evenementen, waarbij we de aandacht vestigen op de geweldige mijlpalen die we samen hebben bereikt. Verwacht klantenprijzen, spotprijzen en leuke momenten tijdens de sessie!<\/p>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/lightbulb-05.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/lightbulb-05.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/lightbulb-05.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tWat we van jou hebben geleerd\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #000000\"\n\t\t\t>\n\t\t<p>Jouw stem geeft vorm aan onze innovatie. Luister naar de inzichten van onze klantenpanels en verken de belangrijkste thema&#8217;s rond AI-compliance, empowerment van agenten en meer.<\/p>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/route.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/route.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/route.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tCalabrio ONE Roadmap &amp; Feature Demo&#039;s\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #000000\"\n\t\t\t>\n\t\t<p>Wees de eerste om te zien wat er in het verschiet ligt! We nemen de hoogtepunten uit de roadmap met je door en geven live demo&#8217;s van krachtige nieuwe functies die je activiteiten naar een hoger niveau tillen.<\/p>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/atom-01.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/atom-01.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/atom-01.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tGespreksintelligentie: Samen slimmer\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #000000\"\n\t\t\t>\n\t\t<p>Ontdek hoe Conversation Intelligence klantinteracties verandert en hoe het naadloos aansluit op Workforce Management om echte zakelijke impact te leveren.<\/p>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/stand.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/stand.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/stand.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tLive vraag en antwoord met onze experts\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #000000\"\n\t\t\t>\n\t\t<p>Heb je vragen? Idee\u00ebn? Leg je gedachten voor tijdens de sessie en krijg in realtime antwoord van onze product- en klantervaringsteams.<\/p>\n\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div>\n\n\t<style>\n\t[data-theme-block-id=\"block_38a9893996f91f101e733f273fa3a929\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group left_col  dates_wrapper\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h4 class=\"wp-block-heading has-text-align-left main_head\">Wanneer<\/h4>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group time_zone\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group time_wrap\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/mask-group-13.png\" alt=\"\" class=\"wp-image-17628 size-full\"\/><\/figure><div class=\"wp-block-media-text__content\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>29 apr 2025<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/mask-group-14.png\" alt=\"\" class=\"wp-image-17631 size-full\"\/><\/figure><div class=\"wp-block-media-text__content\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>2 PM CEST<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-button btn-primary gtn_btn\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/calabrio.zoom.us\/webinar\/register\/WN_gqfipqycSHiDFCiELSm4_w#\/registration\">nu registreren<\/a><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><div class=\"container wysiwyg\" 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$(\".popup\").each(function () {\n      let innerContainer = $(this)\n        .find(\n          \"> .wp-block-group__inner-container.is-layout-constrained.wp-block-group-is-layout-constrained\"\n        )\n        .first();\n      if (\n        innerContainer.length &&\n        innerContainer.find(\".popup-close\").length === 0\n      ) {\n        innerContainer.append('<button class=\"popup-close\">\u2716');\n      }\n    });\n\n    \/\/ Open popup dynamically\n    $(\".popup-btn\").click(function () {\n      let popupId = $(this).attr(\"id\"); \/\/ Get the button ID\n      let popup = $(\".popup.\" + popupId); \/\/ Find the corresponding popup\n      let popupContainer = popup.parent(); \/\/ Get its direct parent\n\n      $(\".container:has(>.popup)\").removeClass(\"active-popup\"); \/\/ Remove class from all popups\n      popupContainer.addClass(\"active-popup\").fadeIn(); \/\/ Add class to the correct parent\n    });\n\n    \/\/ Close popup when clicking outside\n    $(document).click(function (event) {\n      if ($(event.target).closest(\".popup, .popup-btn\").length === 0) {\n        $(\".container:has(>.popup)\").removeClass(\"active-popup\").fadeOut();\n      }\n    });\n\n    \/\/ Close popup when clicking the dynamically added close button\n    $(document).on(\"click\", \".popup-close\", function () {\n      $(this)\n        .closest(\".container:has(>.popup)\")\n        .removeClass(\"active-popup\")\n        .fadeOut();\n    });\n  });\n<\/script>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group popup popup1\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group spekers_box\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group profile_info\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"458\" height=\"458\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/image-2.webp\" alt=\"\" class=\"wp-image-24525\" srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/image-2.webp 458w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/image-2-300x300.webp 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/image-2-150x150.webp 150w\" sizes=\"auto, (max-width: 458px) 100vw, 458px\" \/><\/figure>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h4 class=\"wp-block-heading has-text-align-left main_head\">Jen Docken<\/h4>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p class=\"has-text-align-left\"><strong><strong>Product Marketing Manager<\/strong><\/strong><\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group content_box\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Jennifer Docken is een doorgewinterde Product Marketing Manager bij Calabrio, waar ze leiding geeft aan de strategie voor Conversation Intelligence &#8211; het samenbrengen van Quality Management, Analytics en Bot Analytics om de manier waarop contactcenters werken te transformeren. Met meer dan 20 jaar ervaring in B2B-productmarketing is ze gespecialiseerd in productpositionering, merkherkenning en het stimuleren van marktimpact.<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Bij Calabrio is Jennifer gepassioneerd over het helpen van contactcenters om conversaties om te zetten in bruikbare inzichten. Ze is voorstander van de ontwikkeling van slimme, datagestuurde kwaliteitsprogramma&#8217;s die de klantervaring verbeteren, agenten sterker maken en zakelijk succes stimuleren.<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Als ze niet bezig is met het bedenken van overtuigende marketingstrategie\u00ebn, kun je Jen op stal vinden, waar ze probeert haar Standardbred, die niet op de baan loopt, ervan te overtuigen dat ze eigenlijk een mooi dressuurpaard is.<\/p>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group popup popup2\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group spekers_box\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group profile_info\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"458\" height=\"458\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/image-1-1.webp\" alt=\"\" class=\"wp-image-24522\" srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/image-1-1.webp 458w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/image-1-1-300x300.webp 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/image-1-1-150x150.webp 150w\" sizes=\"auto, (max-width: 458px) 100vw, 458px\" \/><\/figure>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h4 class=\"wp-block-heading has-text-align-left main_head\">Mary LaFosse<\/h4>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p class=\"has-text-align-left\"><strong>Strategisch hoofdadviseur<\/strong><\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group content_box\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Sommige mensen spreken de taal van het bedrijfsleven. Anderen decoderen het DNA van klantinteracties. Mary LaFosse? Ze orkestreert beide in een symfonie van operationele uitmuntendheid. Met 27 jaar ervaring in het transformeren van contactcenteractiviteiten is zij het geheime wapen waar Fortune 100-bedrijven zich toe wenden als ze conversatie-intelligentie willen omzetten in goud voor hun bedrijf.<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Mary is een buitenbeentje op het gebied van optimalisatie van bedrijfsprocessen dat gericht is op de klant. Ze daagt organisaties uit om hun activiteiten opnieuw te bekijken door middel van geavanceerde analyses en inzichten op basis van AI. Haar specialiteit? Bedrijven helpen de verborgen verhalen in hun klantgesprekken bloot te leggen en deze inzichten om te zetten in meetbare bedrijfsresultaten.<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Als ze niet bezig is met het revolutioneren van de manier waarop bedrijven hun conversatiegegevens begrijpen en erop inspelen, vindt u Mary die de eenvoudigere analyses van het leven omarmt: het berekenen van de perfecte visplekken diep in de wildernis aan de noordkust van MN of het optimaliseren van de opbrengst van de huis-tuin van haar familie voor hun volgende culinaire experiment.<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Zie haar als uw datagestuurde Customer Experience-fluisteraar &#8211; want in een wereld van big data komen de grootste doorbraken soms van precies te weten wat uw klanten echt zeggen en soms nog veelzeggender&#8230; wat ze niet zeggen!<\/p>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Kom naar het Nordics Virtual Customer Event! Vieren. Leren. Aansluiten. Kon je ons niet persoonlijk ontmoeten in Oslo, Kopenhagen, Stockholm of Helsinki? Maak je geen zorgen, we heten je van harte welkom op ons aankomende Nordics Virtual Customer Connect evenement &#8211; een sessie boordevol inzichten, feest en routekaarten voor onze gewaardeerde Calabrio community. Wat ligt [&hellip;]<\/p>\n","protected":false},"featured_media":26960,"template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false},"event-category":[],"event-type":[],"class_list":["post-26959","event","type-event","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Virtual Nordics klantcontact | Calabrio<\/title>\n<meta name=\"description\" content=\"Kom naar het Nordics Virtual Customer Event! Vieren. Leren. Aansluiten. 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