{"id":26141,"date":"2025-02-17T13:19:34","date_gmt":"2025-02-17T13:19:34","guid":{"rendered":"https:\/\/www.calabrio.com\/de-us-inner-circle-gids-voor-omnichannel-personeelsoptimalisatie-2025\/"},"modified":"2025-09-02T06:06:43","modified_gmt":"2025-09-02T06:06:43","slug":"de-us-inner-circle-gids-voor-omnichannel-personeelsoptimalisatie-2025","status":"publish","type":"page","link":"https:\/\/www.calabrio.com\/nl\/de-us-inner-circle-gids-voor-omnichannel-personeelsoptimalisatie-2025\/","title":{"rendered":"De US Inner Circle-gids voor omnichannel personeelsoptimalisatie 2025"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"flex flex-col lg:flex-row justify-center items-stretch\"\n\tdata-theme-block-id=\"block_5c532f6fdc28c3381dbfd3f5dccda8f3\"\n\tdata-aos=\"fade-up\"\n>\n\t\t<div\n\t\tclass=\"hero-with-form__left w-full lg:w-1\/2\"\n\t\tstyle=\"background-color: #D2F3FA\"\n\t>\n\t\t\t\t\t<div class=\"p-l\/xxl md:px-c\/xxl md:py-0 lg:p-c\/xxl lg:my-l\/m\">\n\t\t\t\t<div class=\"flex flex-col gap-c\/l md:py-l\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<h1 style=\"color: #080F21\"\n\t\t\t\t\tclass=\"heading-medium text-center\">\n\t\t\t\t\t\tDe US Inner Circle-gids voor omnichannel personeelsoptimalisatie 2025\t\t\t\t<\/h1>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div style=\"color: #344679\" class=\"wysiwyg text-center\">\n\t\t\t\t\t\t<p>&#8220;The Inner Circle Guide to Omnichannel Workforce Optimization&#8221; van ContactBabel is een gezaghebbend jaarverslag over de WFO- en WEM-oplossingen van vandaag. Op basis van enqu\u00eates onder leiders, agenten en klanten van contactcentra wereldwijd biedt de Inner Circle Guide een kijkje in de keuken van de implementatie en het gebruik van oplossingen en biedt inzicht in de nieuwste ontwikkelingen die van invloed zijn op het leven in het contactcentrum.<\/p>\n<p>Het rapport van dit jaar onderzoekt hoe omnichannelstrategie\u00ebn, AI en cloudtechnologie de optimalisatie van het personeelsbestand veranderen, de effici\u00ebntie verhogen en de prestaties van agenten verbeteren.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\n\t\t\t<div\n\t\t\tclass=\"w-full lg:w-1\/2 flex items-center hero-with-form__right\"\n\t\t\tstyle=\"\"\n\t\t>\n\t\t\t<!-- <iframe src=\"https:\/\/info.calabrio.com\/l\/134381\/2025-02-13\/8xsvs2\" width=\"100%\" height=\"500\"><\/iframe> -->\n\n<!-- New Iframe -->\n<iframe src=\"https:\/\/marketing.calabrio.com\/l\/1043281\/2025-04-09\/5b78vt\" width=\"100%\" height=\"700\" 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swiper--md-hide-navigation\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1.11,\"spaceBetween\":16,\"breakpoints\":{\"680\":{\"slidesPerView\":2.24},\"744\":{\"enabled\":false},\"1024\":{\"enabled\":false}},\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"},\"navCenteredImage\":true}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper md:flex-col md:gap-0 md:pl-0 lg:flex-col lg:pl-0\">\n\t\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 \">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:p-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col 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