{"id":26174,"date":"2025-02-10T17:59:21","date_gmt":"2025-02-10T17:59:21","guid":{"rendered":"https:\/\/www.calabrio.com\/the-grid-rapport-voor-contact-center-werknemers-zomer-2024\/"},"modified":"2025-05-23T08:11:33","modified_gmt":"2025-05-23T08:11:33","slug":"the-grid-rapport-voor-contact-center-werknemers-zomer-2024","status":"publish","type":"page","link":"https:\/\/www.calabrio.com\/nl\/the-grid-rapport-voor-contact-center-werknemers-zomer-2024\/","title":{"rendered":"The Grid\u00ae Rapport voor Contact Center-werknemers Zomer 2024"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"flex flex-col lg:flex-row justify-center items-stretch\"\n\tdata-theme-block-id=\"block_7dd3bae1a1aa0fe6d25aa215e4fda581\"\n\tdata-aos=\"fade-up\"\n>\n\t\t<div\n\t\tclass=\"hero-with-form__left w-full lg:w-1\/2\"\n\t\tstyle=\"background-color: #D2F3FA\"\n\t>\n\t\t\t\t\t<div class=\"p-l\/xxl md:px-c\/xxl md:py-0 lg:p-c\/xxl lg:my-l\/m\">\n\t\t\t\t<div class=\"flex flex-col gap-c\/l md:py-l\/m\">\n\t\t\t\t\t\t\t\t\t\t\t<h1 >\n\t\t\t\t\t\t\t\n<p class=\"eyebrow lint-ignore flex items-center justify-center py-c\/s gap-c\/s subhead-small text-text-highlight-aaa\" >\n\t<span class=\"eyebrow__icon icon icon text-icon-highlight [&amp;_svg]:w-[var(--Base-Grid-Grid-24)] [&amp;_svg]:h-[var(--Base-Grid-Grid-24)] flex items-center rounded-full bg-background-secondary\"\n\taria-hidden=\"true\">\n\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\n\t<span class=\"eyebrow__content\">Marktrapport van gebruikers<\/span>\n<\/p>\n\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<h2 style=\"color: #080F21\"\n\t\t\t\t\tclass=\"heading-medium text-center\">\n\t\t\t\t\t\tThe Grid\u00ae Rapport voor Contact Center-werknemers Zomer 2024\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div style=\"color: #344679\" class=\"wysiwyg text-center\">\n\t\t\t\t\t\t<p>Product &amp; klantervaring raster van leveranciers<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\n\t\t\t<div\n\t\t\tclass=\"w-full lg:w-1\/2 flex items-center hero-with-form__right\"\n\t\t\tstyle=\"\"\n\t\t>\n\t\t\t<iframe src=\"https:\/\/marketing.calabrio.com\/l\/1043281\/2025-04-09\/5b78vm\" width=\"100%\" height=\"700\" type=\"text\/html\" frameborder=\"0\" allowtransparency=\"true\" style=\"border: 0\"><\/iframe>\n<!-- New Iframe -->\n<!-- <iframe src=\"https:\/\/marketing.calabrio.com\/l\/1043281\/2025-04-09\/5b78vf\" width=\"100%\" height=\"700\" type=\"text\/html\" frameborder=\"0\" allowTransparency=\"true\" style=\"border: 0\"><\/iframe> -->\t\t<\/div>\n\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_7dd3bae1a1aa0fe6d25aa215e4fda581\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n<section\n\tclass=\"container text-image-with-cards flex flex-col gap-l\/xxl md:gap-0\"\n\tid=\"\"\n\tdata-theme-block-id=\"block_6081b70116d630392ca246797165d689\"\n\tdata-aos=\"fade-up\"\n>\n\t<div style=\"background-color: #FFFFFF\" class=\"z-[1] flex flex-col-reverse gap-l\/m md:flex-row md:gap-0 py-c\/xxl\">\n\t\t\t\t\t<div class=\"flex items-center md:pt-l\/m md:pr-l\/m md:pb-l\/m w-full md:w-[51%]\">\n\t\t\t\t<div class=\"flex flex-col md:pb-l\/xs gap-c\/m\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div style=\"color: #344679\" class=\"text-image-with-cards__description wysiwyg overflow-ellipsis md:line-clamp-none\"><p>&#8220;Rankings op G2-rapporten zijn gebaseerd op gegevens die ons zijn verstrekt door echte softwarekopers. Potenti\u00eble kopers weten dat ze op deze inzichten kunnen vertrouwen bij het onderzoeken en selecteren van software, omdat ze zijn gebaseerd op gecontroleerde, geverifieerde en authentieke beoordelingen.&#8221; &#8211; Sara Rossio, Chief Product Officer bij G2<\/p>\n<p>Awards zijn een krachtige erkenning van de toewijding van een bedrijf om het vertrouwen van zijn gebruikers te verdienen. Ze geven aan dat gebruikers het gevoel hebben dat ze samenwerken met een leverancier van oplossingen die innovatie leidt door middel van uitzonderlijke service en de beste technologie\u00ebn in zijn klasse die met hun behoeften meegroeien. Calabrio is een leider in de categorie Contact Center Workforce en heeft 17 awards en 21 badges verdiend!<\/p>\n<p>Dit rapport rangschikt producten die minimaal 10 beoordelingen\/beoordelingen hebben ontvangen op basis van marktaanwezigheid en klantenfeedback (gebaseerd op gebruikersbeoordelingen) in vier categorie\u00ebn op de Grid\u00ae.<\/p>\n<p>Om in aanmerking te komen voor opname in de categorie Contact Center Workforce, moet een product:<\/p>\n<ul>\n<li>De vraag naar gesprekken van klanten voorspellen.<\/li>\n<li>Voorspel de personeelsaantallen van agenten op basis van historische trends.<\/li>\n<li>Maak en bewerk werkschema&#8217;s voor agenten.<\/li>\n<li>Zicht geven op de gespreksvolumes en prestaties van agenten.<\/li>\n<li>Zorg voor dashboards met analyses en gespreksopnamen om managers inzicht te geven in prestaties en kwaliteit.<\/li>\n<\/ul>\n<p>Lees het rapport om te zien hoe gebruikers Calabrio vergelijken met de concurrentie.<\/p>\n<p><a class=\"btn-primary\" 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