{"id":26180,"date":"2025-02-10T17:51:11","date_gmt":"2025-02-10T17:51:11","guid":{"rendered":"https:\/\/www.calabrio.com\/gartner-rapport-generatieve-ai-chatbots-om-cx-productiviteit-te-verbeteren\/"},"modified":"2025-09-02T06:06:59","modified_gmt":"2025-09-02T06:06:59","slug":"gartner-rapport-generatieve-ai-chatbots-om-cx-productiviteit-te-verbeteren","status":"publish","type":"page","link":"https:\/\/www.calabrio.com\/nl\/gartner-rapport-generatieve-ai-chatbots-om-cx-productiviteit-te-verbeteren\/","title":{"rendered":"Gartner-rapport: Generatieve AI Chatbots om CX &amp; Productiviteit te Verbeteren"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"flex flex-col lg:flex-row justify-center items-stretch\"\n\tdata-theme-block-id=\"block_b20b10c25d97f5e439a07ed32bf02ae1\"\n\tdata-aos=\"fade-up\"\n>\n\t\t<div\n\t\tclass=\"hero-with-form__left w-full lg:w-1\/2\"\n\t\tstyle=\"background-color: #D2F3FA\"\n\t>\n\t\t\t\t\t<div class=\"p-l\/xxl md:px-c\/xxl md:py-0 lg:p-c\/xxl lg:my-l\/m\">\n\t\t\t\t<div class=\"flex flex-col gap-c\/l md:py-l\/m\">\n\t\t\t\t\t\t\t\t\t\t\t<h1 >\n\t\t\t\t\t\t\t\n<p class=\"eyebrow lint-ignore flex items-center justify-center py-c\/s gap-c\/s subhead-small text-text-highlight-aaa\" >\n\t<span class=\"eyebrow__icon icon icon text-icon-highlight [&amp;_svg]:w-[var(--Base-Grid-Grid-24)] [&amp;_svg]:h-[var(--Base-Grid-Grid-24)] flex items-center rounded-full bg-background-secondary\"\n\taria-hidden=\"true\">\n\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\n\t<span class=\"eyebrow__content\">Insights Report<\/span>\n<\/p>\n\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<h2 style=\"color: #080F21\"\n\t\t\t\t\tclass=\"heading-medium text-center\">\n\t\t\t\t\t\tInzicht in innovatie\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div style=\"color: #344679\" class=\"wysiwyg text-center\">\n\t\t\t\t\t\t<p>Generatieve AI Chatbot om CX en de productiviteit van agenten te verbeteren<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\n\t\t\t<div\n\t\t\tclass=\"w-full lg:w-1\/2 flex items-center hero-with-form__right\"\n\t\t\tstyle=\"\"\n\t\t>\n\t\t\t<iframe src=\"https:\/\/marketing.calabrio.com\/l\/1043281\/2025-04-09\/5b78vj\" width=\"100%\" height=\"700\" type=\"text\/html\" frameborder=\"0\" allowtransparency=\"true\" style=\"border: 0\"><\/iframe>\n\n<!-- New Iframe -->\n<!-- <iframe src=\"https:\/\/marketing.calabrio.com\/l\/1043281\/2025-04-09\/5b78vj\" width=\"100%\" height=\"700\" type=\"text\/html\" frameborder=\"0\" allowTransparency=\"true\" style=\"border: 0\"><\/iframe> -->\t\t<\/div>\n\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_b20b10c25d97f5e439a07ed32bf02ae1\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_eae4ae1f70a99c87c8720ae1d62ce3e8\"\n\tstyle=\"\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\n\t\t\t\t\t\t<h2\t\t\tstyle=\"color: #080F21\"\n\t\t\tclass=\"rubriek-groot text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tOntdek de inzichten van Gartner over het transformeren van klantenservice met geavanceerde AI-technologie  \t\t<\/h2 >\n\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwyg--large text-navy-40\"\n\t\t\t\tstyle=\"color: #344679\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<p>De verwachtingen voor conversationele AI worden opnieuw gedefinieerd met de toepassing van GenAI-technologie. Leiders op het gebied van klantenservice en ondersteuning die verantwoordelijk zijn voor het verbeteren van CX en de productiviteit van agenten, moeten begrijpen hoe ze GenAI kunnen inzetten om de waardepropositie van het AI-platform voor conversaties te vergroten.  <\/p>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_eae4ae1f70a99c87c8720ae1d62ce3e8\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 80px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: aangepastepx !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_eae4ae1f70a99c87c8720ae1d62ce3e8\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 80px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: aangepastepx !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n<section\n\tclass=\"container text-image-with-cards flex flex-col gap-l\/xxl md:gap-0\"\n\tid=\"\"\n\tdata-theme-block-id=\"block_724f3d240bf47197c062f791958b330e\"\n\tdata-aos=\"fade-up\"\n>\n\t<div style=\"background-color: #FFFFFF\" class=\"z-[1] flex flex-col-reverse gap-l\/m md:flex-row md:gap-0 py-c\/xxl\">\n\t\t\t\t\t<div class=\"flex items-center md:pt-l\/m md:pr-l\/m md:pb-l\/m w-full md:w-[51%]\">\n\t\t\t\t<div class=\"flex flex-col md:pb-l\/xs gap-c\/m\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div style=\"color: #344679\" class=\"text-image-with-cards__description wysiwyg overflow-ellipsis md:line-clamp-none\"><h3><strong>Belangrijkste bevindingen:  <\/strong><\/h3>\n<p>&nbsp;<\/p>\n<ul role=\"list\">\n<li role=\"listitem\" data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"\uf0b7\" data-listid=\"2\">Generatieve AI (GenAI) herdefinieert traditionele conversational AI use cases en adoptiemethoden, waardoor leiders in service en support conversational AI (CAI) initiatieven moeten evalueren in combinatie met bedrijfsbrede GenAI initiatieven.<\/li>\n<\/ul>\n<ul role=\"list\">\n<li role=\"listitem\" data-aria-level=\"1\" data-aria-posinset=\"2\" data-font=\"Symbol\" data-leveltext=\"\uf0b7\" data-listid=\"2\">Leveranciers investeren in GenAI-technologie om de toepassingen van CAI in de hele onderneming mogelijk te maken en uit te breiden om de waardepropositie van het CAI-platform te verbeteren.<\/li>\n<\/ul>\n<ul role=\"list\">\n<li role=\"listitem\" data-aria-level=\"1\" data-aria-posinset=\"3\" data-font=\"Symbol\" data-leveltext=\"\uf0b7\" data-listid=\"2\">Leiders op het gebied van service en ondersteuning worden door andere leiders binnen de onderneming onder druk gezet om de evoluerende GenAI-technologie in te voeren en worstelen met de vraag wat de beste aanpak is om conversational AI-technologie voor chatbots en virtuele assistenten in te voeren.<\/li>\n<\/ul>\n<p>Mis dit essenti\u00eble rapport over de toekomst van klantenservice niet. Vul het formulier in om uw exemplaar van het Gartner-rapport te downloaden en uw organisatie het AI-tijdperk binnen te leiden.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\t<div class=\"relative w-full md:w-[49%] aspect-square\">\n\t\t\t\t<div class=\"js-wrap image lint-ignore\n\tz-[2] w-full h-full image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/3.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/3.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/3.svg\" alt=\"\" ><\/div>\n\t\t\t\t<div class=\"z-[3] hidden xl:block absolute w-[calc(100%\/588*257)] aspect-[257\/664] -top-[calc(100%\/49*3)] left-[calc(100%\/49*18)]\" aria-hidden=\"true\">\n\t\t\t\t\t<svg class=\"w-full h-full\" viewBox=\"0 0 257 664\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<rect x=\"193\" y=\"664\" width=\"32\" height=\"168\" rx=\"4.27443\" transform=\"rotate(-180 193 664)\" fill=\"#D2F3FA\"\/>\n<rect x=\"257\" y=\"632\" width=\"32\" height=\"55\" rx=\"4.27443\" transform=\"rotate(-180 257 632)\" fill=\"#3A7683\"\/>\n<rect width=\"32\" height=\"108.669\" rx=\"4.27443\" transform=\"matrix(-1 4.26491e-08 -4.37114e-08 1 32.0001 0)\" fill=\"#6D92FE\"\/>\n<\/svg>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"hidden xl:block absolute w-[calc(100%\/588*102)] aspect-[102\/743] -top-[calc(100%\/6)] right-[calc(100%\/294*31)]\" aria-hidden=\"true\">\n\t\t\t\t\t<svg class=\"w-full h-full\" viewBox=\"0 0 103 744\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<rect width=\"32\" height=\"189\" rx=\"4.27443\" transform=\"matrix(-1 4.26491e-08 -4.37114e-08 1 78.5898 554.328)\" fill=\"#B8CAF9\"\/>\n<rect x=\"102.5\" y=\"287.777\" width=\"32\" height=\"287.448\" rx=\"4.27443\" transform=\"rotate(-180 102.5 287.777)\" fill=\"#6D92FE\"\/>\n<rect x=\"32.5\" y=\"234.33\" width=\"32\" height=\"194\" rx=\"4.27443\" transform=\"rotate(-180 32.5 234.33)\" fill=\"#8DDAEB\"\/>\n<\/svg>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_724f3d240bf47197c062f791958b330e\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\tpadding-top: aangepastepx !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: aangepastepx !important;\n\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: aangepastepx !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 96px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_d2d9bf49024bfd58c155ca8b634a243a\"\n\tstyle=\"background-color: #0a132b\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"background-color: #0a132b\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\n\t\t\t\t\t\t<h2\t\t\tstyle=\"color: #eef0f6\"\n\t\t\tclass=\"rubriek-groot text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tOver Calabrio  \t\t<\/h2 >\n\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwyg--large text-navy-40\"\n\t\t\t\tstyle=\"color: #eef0f6\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<p>Calabrio is een vertrouwde bondgenoot van toonaangevende merken. De Calabrio ONE workforce performance suite is de digitale basis van een klantgericht contact center en helpt menselijke interacties te verrijken en te begrijpen, waardoor uw contact center als merkbewaker kan fungeren. We maximaliseren de prestaties van agenten, overtreffen de verwachtingen van klanten en vergroten de effici\u00ebntie van het personeelsbestand met behulp van gekoppelde gegevens, AI-gebaseerde analyses, geautomatiseerd personeelsbeheer en gepersonaliseerde coaching. Alleen Calabrio ONE verenigt oplossingen voor workforce optimization (WFO), agent engagement en business intelligence in een cloud-native, volledig ge\u00efntegreerde suite die zich aanpast aan uw bedrijf.<br \/>\n<br \/>Gartner, Innovatie-inzicht: Generative AI Chatbot to Improve CX and Agent Productivity, Uma Challa, 23 april 2024<br \/>\n<br \/>GARTNER is een gedeponeerd handelsmerk en dienstmerk van Gartner, Inc. en\/of haar dochterondernemingen in de VS en internationaal.  <\/p>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\t<div class=\"flex flex-col md:flex-row gap-c\/m justify-center py-c\/m\" data-aos=\"fade-up\">\n\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-primary\"\n\t\t href=\"#hero_form\" title=\"Download the Report\" aria-label=\"Download the Report\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text\">Download the Report<\/span>\n\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_d2d9bf49024bfd58c155ca8b634a243a\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_d2d9bf49024bfd58c155ca8b634a243a\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":231,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-26180","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Gartner-rapport: Generatieve AI-chatbots verbeteren CX en productiviteit | Calabrio<\/title>\n<meta name=\"description\" content=\"Krijg toegang tot een gratis Gartner-rapport vol inzichten over hoe generatieve AI-chatbots de klantenservice zullen transformeren en hoe je de productiviteit van agenten kunt verbeteren.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calabrio.com\/nl\/gartner-rapport-generatieve-ai-chatbots-om-cx-productiviteit-te-verbeteren\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Gartner-rapport: Generatieve AI Chatbots om CX &amp; 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