{"id":26428,"date":"2025-01-08T09:23:23","date_gmt":"2025-01-08T09:23:23","guid":{"rendered":"https:\/\/www.calabrio.com\/voice-of-the-agent-webinar-contactcentermedewerkers-versterken-met-ai-gestuurde-tools\/"},"modified":"2025-07-21T06:41:23","modified_gmt":"2025-07-21T06:41:23","slug":"voice-of-the-agent-webinar-contactcentermedewerkers-versterken-met-ai-gestuurde-tools","status":"publish","type":"page","link":"https:\/\/www.calabrio.com\/nl\/voice-of-the-agent-webinar-contactcentermedewerkers-versterken-met-ai-gestuurde-tools\/","title":{"rendered":"Voice of the Agent Webinar: Contactcentermedewerkers versterken met AI-gestuurde tools"},"content":{"rendered":"\n\t<section\n\t\tclass=\"secondary-hero-card relative overflow-hidden\"\n\t\tid=\"\"\n\t\tstyle=\"background-color: #080F21\"\n\t\tdata-theme-block-id=\"block_10b5c1abc53ad31db265f95a6c7aafc5\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t\t\t\t<div class=\"container overflow-hidden pt-l\/m container lg:pt-l\/xxl\">\n\n\t\t\t\t\n\t\t\t\t<div class=\"relative z-10 flex flex-col py-l\/m text-center md:px-c\/xxl lg:px-0 md:py-l\/m md:mb-l\/m gap-c\/l lg:max-w-[960px] mx-auto\">\n\t\t\t\t\t\n\t\t\t\t<div class=\"flex flex-col gap-c\/l dark-mode text-text-primary-aaa\">\n\t\t\t\t\t\t\t\t\t\t<h1\t\t\t\t\tstyle=\"color: #FFFFFF\"\n\t\t\t\t\tclass=\"heading-large\"\n\t\t\t\t\t>\n\t\t\t\t\t\tWebinar : Stem van de agent\t\t\t\t<\/h1 >\n\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t<div class=\"absolute z-0 inset-0 -top-[36%] left-0\">\n\t\t\t\t<svg width=\"512\" height=\"630\" viewBox=\"0 0 512 630\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<ellipse opacity=\"0.5\" cx=\"-153.5\" cy=\"225.5\" rx=\"665.5\" ry=\"404.5\" fill=\"url(#paint0_radial_1_959)\"\/>\n<defs>\n<radialGradient id=\"paint0_radial_1_959\" cx=\"0\" cy=\"0\" r=\"1\" gradientUnits=\"userSpaceOnUse\" gradientTransform=\"translate(-153.5 225.5) rotate(90) scale(404.5 665.5)\">\n<stop stop-color=\"#355FD4\"\/>\n<stop offset=\"1\" stop-color=\"#355FD4\" stop-opacity=\"0\"\/>\n<\/radialGradient>\n<\/defs>\n<\/svg>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"absolute bottom-[94%] md:bottom-[33%] lg:bottom-[37%] left-0\">\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div class=\"absolute top-[65%] md:top-[53%] lg:top-[100%] transform lg:-translate-y-full right-0\">\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_10b5c1abc53ad31db265f95a6c7aafc5\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-columns py80 webninar icon_bx_sec is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-column left_slide is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>In de afgelopen jaren is de rol van de contactcenteragent aanzienlijk veranderd en complexer, zichtbaarder en strategisch essenti\u00ebler geworden. Omdat vragen binnenkomen via meerdere kanalen, staan agenten meer dan ooit onder druk om onvoorspelbare en complexe interacties met klanten af te handelen. Maar de eisen van de huidige multichannel-omgeving met veel verschillende vaardigheden maken het een uitdaging om consequent empathische en deskundige zorg te bieden.<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Calabrio heeft ook samengewerkt met Get Out of Wrap om rechtstreeks van de mensen in de frontlinie te horen. Door 530 contactcenteragenten van verschillende Europese organisaties te ondervragen, verzamelden we waardevolle inzichten in de &#8220;Stem van de Agent&#8221;, met als doel de ware aard van het dagelijkse werkleven bloot te leggen en hoe verbeteringen in de sector &#8211; zoals betere tools, hybride werkmodellen en meer autonomie &#8211; de motivatie en empowerment van agenten be\u00efnvloeden. Doe mee aan ons webinar met Ed Creasey, VP Sales Engineering bij Calabrio en leer wat agenten nodig hebben om zich trots en betrokken te voelen in hun rol.<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Ed zal laten zien hoe Calabrio&#8217;s Quality Management en Analytics tools, versterkt door AI, training en coaching kunnen transformeren met datagestuurde inzichten. Ontdek hoe Calabrio Workforce Management de prognoses en personeelsbezetting optimaliseert voor seizoensgebonden en dynamische behoeften, zodat uw team altijd voorbereid is.<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h4 class=\"wp-block-heading has-text-align-left main_head\" id=\"h-in-this-webinar-you-ll-learn\">In dit webinar leer je het volgende:<\/h4>\n<\/div>\n\n<div\n\tclass=\"icon-card-grid container\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t<div\n\t\tdata-theme-block-id=\"block_b9a36fe429070d6bd0d10914bade9f75\"\n\t\tclass=\"icon-wrapper grid grid-cols-1 gap-c\/m lg:gap-l\/xs md:grid-cols-2 lg:grid-cols-3 py-c\/xxl\">\n\t\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/group-1000004481-1.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/group-1000004481-1.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/group-1000004481-1.png\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>Huidige trends in betrokkenheid, autonomie en ondersteuning van agenten in contactcentra<\/p>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/group-1000004481-1.avif\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/group-1000004481-1.avif\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/group-1000004481-1.avif\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>Inzichten uit de eerste hand van agenten over wat werkt en wat moet verbeteren<\/p>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/group-1000004481-2.avif\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/group-1000004481-2.avif\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/group-1000004481-2.avif\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>Praktische manieren om technologie in te zetten voor uw frontlinie<\/p>\n\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div>\n\n\t<style>\n\t[data-theme-block-id=\"block_b9a36fe429070d6bd0d10914bade9f75\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group cta_banner\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<script src=\"https:\/\/fast.wistia.com\/player.js\" async=\"\"><\/script><script src=\"https:\/\/fast.wistia.com\/embed\/7rd0n23679.js\" async=\"\" type=\"module\"><\/script><style>wistia-player[media-id='7rd0n23679']:not(:defined) { background: center \/ contain no-repeat url('https:\/\/fast.wistia.com\/embed\/medias\/7rd0n23679\/swatch');; \"\u200c\") display: block; filter: blur(5px); padding-top:56.25%; }<\/style> <wistia-player media-id=\"7rd0n23679\"><\/wistia-player>\n<\/div>\n\n<\/div>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group left_col\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h4 class=\"wp-block-heading has-text-align-left main_head\" id=\"h-when\">Wanneer<\/h4>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/mask-group-13.png\" alt=\"\" class=\"wp-image-17628 size-full\"\/><\/figure><div class=\"wp-block-media-text__content\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>2025-01-13<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/mask-group-14.png\" alt=\"\" class=\"wp-image-17631 size-full\"\/><\/figure><div class=\"wp-block-media-text__content\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>13:00 &#8211; 13:45 GMT<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group left_col col_2\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h4 class=\"wp-block-heading has-text-align-left main_head\">Biografie spreker<\/h4>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group profile_info\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"314\" height=\"300\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/image-1.jpg\" alt=\"\" class=\"wp-image-17634\" srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/image-1.jpg 314w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/image-1-300x287.jpg 300w\" sizes=\"auto, (max-width: 314px) 100vw, 314px\" \/><\/figure>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h4 class=\"wp-block-heading has-text-align-center main_head\">Ed Creasey<\/h4>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p class=\"has-text-align-center\"><strong>Directeur van Pre-Sales<\/strong><br\/><strong>Consulting en engineering<\/strong><\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Ed Creasey is Calabrio&#8217;s Director of Pre-Sales Consulting and Engineering en geeft leiding aan een wereldwijd team om uitdagingen van klanten op te lossen en ervaringen te verbeteren.<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Met diepgaande expertise in Contact Centre- en Customer Experience (CX)-oplossingen, waaronder<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<ul class=\"wp-block-list\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<li>AI<\/li>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<li>Analytics<\/li>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<li>Personeelsoptimalisatie<\/li>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<li>Cloud-platforms<\/li>\n<\/div><\/ul>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>&#8211; Hij betrekt publiek en klanten over de hele wereld. Ed&#8217;s passie ligt in het leiden van teams, het stimuleren van innovatie en het leveren van uitzonderlijke resultaten voor bedrijven en hun klanten.<\/p>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<style>.py80 {\n    padding-top: 80px;\n    padding-bottom: 80px;\n  }\n  p {\n    margin-bottom: 15px;\n  }\n\n  .pb80 {\n    padding-bottom: 80px;\n  }\n  .mt40 {\n    margin-top: 40px;\n  }\n  .mt60 {\n    margin-top: 60px;\n  }\n  .mb40 {\n    margin-bottom: 40px;\n  }\n  .icon_bx_sec .card-icon {\n    min-height: unset;\n  }\n  .text_img_sec .absolute svg {\n    opacity: 0;\n  }\n  .secondary-hero-card > .container > div {\n    margin-top: 0;\n    margin-bottom: 0;\n  }\n  .text_img_sec .js-wrap img {\n    object-fit: contain;\n  }\n\n  .wysiwyg:has(> .additional_text) {\n    background: #d2f3fa;\n  }\n  .min_77 {\n    min-height: 77px;\n  }\n\n  .text_img_sec h3 {\n    margin-bottom: 20px;\n    font-size: 28px;\n  }\n  .text_img_sec p {\n    margin-bottom: 15px;\n    font-size: 15px;\n  }\n  .sub_headtext {\n    font-weight: 500 !important;\n    margin-top: 16px;\n  }\n  .icon_bx_sec h3.card-icon__title {\n    font-size: 24px;\n    min-height: 66px;\n  }\n  .icon_bx_sec .icon-wrapper {\n    padding-bottom: 0;\n  }\n  .bottom_text_sec figure img {\n    aspect-ratio: unset;\n    margin: 0 auto;\n  }\n\n  .vid_sec h2 {\n    margin-bottom: 20px;\n  }\n\n  .vid_sec {\n    align-items: center !important;\n  }\n  .vid_sec {\n    margin: 0;\n  }\n  .icon_bx_sec .icon-card-grid .js-wrap {\n    max-width: 100%;\n    height: auto;\n    max-height: max-content;\n    width: 80px;\n  }\n  .vid_sec p,\n  .vid_sec li {\n    font-size: 15px;\n  }\n  .container:has(> .webniar_sec) {\n    background: url(https:\/\/www.calabrio.com\/wp-content\/uploads\/2017\/03\/hh_preformancemanagament-dark-_0921-opt.jpg)\n      no-repeat center \/ cover;\n  }\n  .container:has(> .webniar_sec) * {\n    color: #fff !important;\n  }\n  .container:has(> .webniar_sec) svg path {\n    fill: #000 !important;\n  }\n  .container:has(> .quotes) {\n    background: #00a79d;\n  }\n  .container:has(> .quotes) * {\n    border: 0;\n  }\n  .container:has(> .quotes) blockquote {\n    background: unset;\n  }\n  .container:has(> .future_sec) {\n    background: #f3f3f3;\n  }\n  .performance_sec h2 {\n    font-size: 38px;\n  }\n  .cta_sec > .container:nth-child(1) {\n    width: 70%;\n  }\n  .cta_sec > .container:nth-child(2) {\n    width: 30%;\n  }\n\n  .cta_sec .container:nth-child(1) h2 {\n    text-align: left;\n    margin-bottom: 20px;\n  }\n  .cta_sec {\n    margin: 0;\n    padding-bottom: 0;\n  }\n  .mb60 {\n    margin-bottom: 60px;\n  }\n  .uncover_sec .js-wrap img {\n    aspect-ratio: unset;\n    object-fit: scale-down;\n  }\n  .text_img_sec * {\n    padding-left: 0;\n  }\n  .text_img_sec .btn-tertiary {\n    gap: 20px;\n  }\n  .webninar {\n    justify-content: space-between;\n    align-items: self-start !important;\n}\n.webninar>.container:nth-child(1) {\n    width: 68%;\n}\n.webninar>.container:nth-child(2) {\n    width: 30%;\n}\n.left_col {\n  padding: 20px;\n  box-shadow: 0 0 4px 0 rgb(0 0 0 \/ 25%);\n  margin-bottom: 40px;\n}\n.left_col .wp-block-media-text {\n  display: flex;\n  gap: 10px;\n  margin-bottom: 20px;\n}\n.left_col .wp-block-media-text figure {\n  max-width: 35px;\n}\n.left_col .wp-block-media-text .wp-block-media-text__content {\n  padding: 0;\n}\n.left_col .wp-block-media-text .wp-block-media-text__content p {\n  margin: 0;\n  font-size: 18px;\n}\n.left_col h4 {\n  margin-bottom: 20px;\n  font-size: 28px;\n}\n.container:has(>.red_banner) {\n  padding: 60px 32px;\n  background: url(https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/cta-v2-2.jpg) no-repeat center \/ cover;\n}\n.cta_banner * {\n  text-align: center;\n  justify-content: center;\n  align-items: center;\n}\n.col_2 img {\n  aspect-ratio: unset;\n}\n.profile_info {\n  padding: 17px 10px !important;\n  background: #f1f5f9;\n  margin-bottom: 20px;\n}\n.container:has(>.red_banner)  p.btn-primary {\n  margin: 60px 0 0 0;\n}\n.icon_bx_sec.webninar .icon-wrapper {\n  margin-bottom: 18px;\n}\np.btn-primary:hover a {\n  color: var(--Text-Action);\n}\n.cta_banner section>div:nth-child(2), .cta_banner section>div:nth-child(1) {\n  display: none;\n}\n.secondary-hero-card>.container {\n  padding-top: 0;\n  margin: 50px 0;\n}\n.cta_banner .line-clamp-3 {\n  -webkit-line-clamp: none;\n}\n@media (max-width: 1024px) {\n      .webninar>.container:nth-child(1)  ,\n      .webninar>.container:nth-child(2) {\n        width: 100%;\n    }\n    body .is-layout-flex{\n      flex-wrap: wrap !important;\n    }\n\n}\n  @media (min-width: 767px) {\n    .text_img_sec * {\n      padding-top: 0;\n      padding-bottom: 0;\n      gap: 0;\n    }\n  }\n  @media (max-width: 767px) {\n    .cta_sec {\n      flex-wrap: wrap !important;\n    }\n    .cta_sec * {\n      min-width: 100%;\n    }\n    .cta_sec p.btn-primary {\n      min-width: unset;\n    }\n    .py80 {\n      padding-top: 50px;\n      padding-bottom: 50px;\n    }\n    .text_img_sec .js-wrap {\n      aspect-ratio: unset;\n    }\n    .text_img_sec .js-wrap img {\n      aspect-ratio: unset;\n      position: unset;\n    }\n    .text_img_sec * {\n      padding-top: 0;\n      padding-bottom: 0;\n    }\n    .performance_sec h2 {\n      font-size: 32px;\n    }\n    .left_col h4 {\n        font-size: 22px;\n    }\n    .left_col .wp-block-media-text .wp-block-media-text__content p {\n        font-size: 16px;\n    }\n  }\n<\/style>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>  Stel uw mensen in staat om feilloze, hypergepersonaliseerde ervaringen te leveren met Calabrio ONE, een WFO-suite (true cloud contact center workforce optimization).<\/p>\n","protected":false},"author":231,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-26428","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Voice of the Agent Webinar: Contactcentermedewerkers versterken met AI-gestuurde tools | Calabrio<\/title>\n<meta name=\"description\" content=\"Doe mee aan Calabrio&#039;s webinar op 13 januari 2025 en bekijk de trends op het gebied van agentbetrokkenheid, autonomie en ondersteuning. Ontdek hoe AI-gestuurde tools voor kwaliteitsbeheer en personeelsbeheer training, coaching en personeelsbezetting verbeteren voor een superieure klantenservice. Registreer nu!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calabrio.com\/nl\/voice-of-the-agent-webinar-contactcentermedewerkers-versterken-met-ai-gestuurde-tools\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Voice of the Agent Webinar: Contactcentermedewerkers versterken met AI-gestuurde tools\" \/>\n<meta property=\"og:description\" content=\"Stel uw mensen in staat om feilloze, hypergepersonaliseerde ervaringen te leveren met Calabrio ONE, een WFO-suite (true cloud contact center workforce optimization).\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.calabrio.com\/nl\/voice-of-the-agent-webinar-contactcentermedewerkers-versterken-met-ai-gestuurde-tools\/\" \/>\n<meta property=\"og:site_name\" content=\"Calabrio\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-21T06:41:23+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/mask-group-13.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@calabrio\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/voice-of-the-agent-webinar-contactcentermedewerkers-versterken-met-ai-gestuurde-tools\\\/\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/voice-of-the-agent-webinar-contactcentermedewerkers-versterken-met-ai-gestuurde-tools\\\/\",\"name\":\"Voice of the Agent Webinar: Contactcentermedewerkers versterken met AI-gestuurde tools | Calabrio\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/voice-of-the-agent-webinar-contactcentermedewerkers-versterken-met-ai-gestuurde-tools\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/voice-of-the-agent-webinar-contactcentermedewerkers-versterken-met-ai-gestuurde-tools\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/mask-group-13.png\",\"datePublished\":\"2025-01-08T09:23:23+00:00\",\"dateModified\":\"2025-07-21T06:41:23+00:00\",\"description\":\"Doe mee aan Calabrio's webinar op 13 januari 2025 en bekijk de trends op het gebied van agentbetrokkenheid, autonomie en ondersteuning. Ontdek hoe AI-gestuurde tools voor kwaliteitsbeheer en personeelsbeheer training, coaching en personeelsbezetting verbeteren voor een superieure klantenservice. Registreer nu!\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/voice-of-the-agent-webinar-contactcentermedewerkers-versterken-met-ai-gestuurde-tools\\\/#breadcrumb\"},\"inLanguage\":\"nl-NL\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/voice-of-the-agent-webinar-contactcentermedewerkers-versterken-met-ai-gestuurde-tools\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"nl-NL\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/voice-of-the-agent-webinar-contactcentermedewerkers-versterken-met-ai-gestuurde-tools\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/mask-group-13.png\",\"contentUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/mask-group-13.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/voice-of-the-agent-webinar-contactcentermedewerkers-versterken-met-ai-gestuurde-tools\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Voice of the Agent Webinar: Contactcentermedewerkers versterken met AI-gestuurde tools\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/\",\"name\":\"Calabrio\",\"description\":\"Workforce Engagement Management Software\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"nl-NL\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#organization\",\"name\":\"Calabrio\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"nl-NL\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Group-1707478765.png\",\"contentUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Group-1707478765.png\",\"width\":1360,\"height\":984,\"caption\":\"Calabrio\"},\"image\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/pages\\\/Calabrio\\\/312159772174664\",\"https:\\\/\\\/x.com\\\/calabrio\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/calabrio\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Voice of the Agent Webinar: Contactcentermedewerkers versterken met AI-gestuurde tools | Calabrio","description":"Doe mee aan Calabrio's webinar op 13 januari 2025 en bekijk de trends op het gebied van agentbetrokkenheid, autonomie en ondersteuning. Ontdek hoe AI-gestuurde tools voor kwaliteitsbeheer en personeelsbeheer training, coaching en personeelsbezetting verbeteren voor een superieure klantenservice. Registreer nu!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.calabrio.com\/nl\/voice-of-the-agent-webinar-contactcentermedewerkers-versterken-met-ai-gestuurde-tools\/","og_locale":"nl_NL","og_type":"article","og_title":"Voice of the Agent Webinar: Contactcentermedewerkers versterken met AI-gestuurde tools","og_description":"Stel uw mensen in staat om feilloze, hypergepersonaliseerde ervaringen te leveren met Calabrio ONE, een WFO-suite (true cloud contact center workforce optimization).","og_url":"https:\/\/www.calabrio.com\/nl\/voice-of-the-agent-webinar-contactcentermedewerkers-versterken-met-ai-gestuurde-tools\/","og_site_name":"Calabrio","article_publisher":"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664","article_modified_time":"2025-07-21T06:41:23+00:00","og_image":[{"url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/mask-group-13.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_site":"@calabrio","twitter_misc":{"Est. reading time":"2 minuten"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.calabrio.com\/nl\/voice-of-the-agent-webinar-contactcentermedewerkers-versterken-met-ai-gestuurde-tools\/","url":"https:\/\/www.calabrio.com\/nl\/voice-of-the-agent-webinar-contactcentermedewerkers-versterken-met-ai-gestuurde-tools\/","name":"Voice of the Agent Webinar: Contactcentermedewerkers versterken met AI-gestuurde tools | Calabrio","isPartOf":{"@id":"https:\/\/www.calabrio.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.calabrio.com\/nl\/voice-of-the-agent-webinar-contactcentermedewerkers-versterken-met-ai-gestuurde-tools\/#primaryimage"},"image":{"@id":"https:\/\/www.calabrio.com\/nl\/voice-of-the-agent-webinar-contactcentermedewerkers-versterken-met-ai-gestuurde-tools\/#primaryimage"},"thumbnailUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/mask-group-13.png","datePublished":"2025-01-08T09:23:23+00:00","dateModified":"2025-07-21T06:41:23+00:00","description":"Doe mee aan Calabrio's webinar op 13 januari 2025 en bekijk de trends op het gebied van agentbetrokkenheid, autonomie en ondersteuning. Ontdek hoe AI-gestuurde tools voor kwaliteitsbeheer en personeelsbeheer training, coaching en personeelsbezetting verbeteren voor een superieure klantenservice. Registreer nu!","breadcrumb":{"@id":"https:\/\/www.calabrio.com\/nl\/voice-of-the-agent-webinar-contactcentermedewerkers-versterken-met-ai-gestuurde-tools\/#breadcrumb"},"inLanguage":"nl-NL","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.calabrio.com\/nl\/voice-of-the-agent-webinar-contactcentermedewerkers-versterken-met-ai-gestuurde-tools\/"]}]},{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/www.calabrio.com\/nl\/voice-of-the-agent-webinar-contactcentermedewerkers-versterken-met-ai-gestuurde-tools\/#primaryimage","url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/mask-group-13.png","contentUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/mask-group-13.png"},{"@type":"BreadcrumbList","@id":"https:\/\/www.calabrio.com\/nl\/voice-of-the-agent-webinar-contactcentermedewerkers-versterken-met-ai-gestuurde-tools\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.calabrio.com\/nl\/"},{"@type":"ListItem","position":2,"name":"Voice of the Agent Webinar: Contactcentermedewerkers versterken met AI-gestuurde tools"}]},{"@type":"WebSite","@id":"https:\/\/www.calabrio.com\/fr\/#website","url":"https:\/\/www.calabrio.com\/fr\/","name":"Calabrio","description":"Workforce Engagement Management Software","publisher":{"@id":"https:\/\/www.calabrio.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.calabrio.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"nl-NL"},{"@type":"Organization","@id":"https:\/\/www.calabrio.com\/fr\/#organization","name":"Calabrio","url":"https:\/\/www.calabrio.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png","contentUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png","width":1360,"height":984,"caption":"Calabrio"},"image":{"@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664","https:\/\/x.com\/calabrio","https:\/\/www.linkedin.com\/company\/calabrio"]}]}},"featured_image_src":null,"featured_image_src_square":null,"_links":{"self":[{"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/pages\/26428","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/users\/231"}],"replies":[{"embeddable":true,"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/comments?post=26428"}],"version-history":[{"count":0,"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/pages\/26428\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/media?parent=26428"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}