{"id":32305,"date":"2025-06-04T06:55:46","date_gmt":"2025-06-04T06:55:46","guid":{"rendered":"https:\/\/www.calabrio.com\/2025-gartner-onderzoek-ontketen-omnichannel-klantenservice-om-cx-te-verbeteren\/"},"modified":"2025-10-31T12:30:03","modified_gmt":"2025-10-31T12:30:03","slug":"2025-gartner-onderzoek-ontketen-omnichannel-klantenservice-om-cx-te-verbeteren","status":"publish","type":"page","link":"https:\/\/www.calabrio.com\/nl\/2025-gartner-onderzoek-ontketen-omnichannel-klantenservice-om-cx-te-verbeteren\/","title":{"rendered":"2025 Gartner-onderzoek: Ontketen Omnichannel Klantenservice om CX te verbeteren"},"content":{"rendered":"\n\t<section\n\t\tclass=\"secondary-hero-card relative overflow-hidden\"\n\t\tid=\"\"\n\t\tstyle=\"background-color: #080F21\"\n\t\tdata-theme-block-id=\"block_87b63d4bcda0d91b5f8d105a1448803f\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t\t\t\t<div class=\"container overflow-hidden pt-l\/m container lg:pt-l\/xxl\">\n\n\t\t\t\t\n\t\t\t\t<div class=\"relative z-10 flex flex-col py-l\/m text-center md:px-c\/xxl lg:px-0 md:py-l\/m md:mb-l\/m gap-c\/l lg:max-w-[960px] mx-auto\">\n\t\t\t\t\t\n\t\t\t\t<div class=\"flex flex-col gap-c\/l dark-mode text-text-primary-aaa\">\n\t\t\t\t\t\t\t\t\t\t<h2\t\t\t\t\tstyle=\"color: #FFFFFF\"\n\t\t\t\t\tclass=\"heading-large\"\n\t\t\t\t\t>\n\t\t\t\t\t\t2025 Gartner-onderzoek: Ontketen Omnichannel Klantenservice om CX te verbeteren\t\t\t\t<\/h2 >\n\t\t\t\n\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\tclass=\"wysiwyg\"\n\t\t\t\t\t\tstyle=\"color: #C4CDE3\"\n\t\t\t\t\t><p>Omdat de verwachtingen van klanten evolueren over generaties en digitale touchpoints heen, moeten leiders van contactcenters en CX opnieuw nadenken over de manier waarop ze ondersteuning bieden. In dit gratis Gartner-rapport over omnichannelklantenservice wordt besproken hoe u een strategie ontwerpt die de moeite voor de klant vermindert, de tevredenheid verhoogt en uw serviceplatform toekomstbestendig maakt.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"flex flex-col py-c\/m gap-c\/m sm:flex-row sm:justify-center\">\n\t\t\t\t\t\t<a\t\tclass=\"btn-primary pl-c\/l pr-c\/l\"\n\t\t href=\"#!\" title=\" Download the report\" aria-label=\" Download the report\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text\"> Download the report<\/span>\n\t<\/a>\n\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t<div class=\"absolute z-0 inset-0 -top-[36%] left-0\">\n\t\t\t\t<svg width=\"512\" height=\"630\" viewBox=\"0 0 512 630\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<ellipse opacity=\"0.5\" cx=\"-153.5\" cy=\"225.5\" rx=\"665.5\" ry=\"404.5\" fill=\"url(#paint0_radial_1_959)\"\/>\n<defs>\n<radialGradient id=\"paint0_radial_1_959\" cx=\"0\" cy=\"0\" r=\"1\" gradientUnits=\"userSpaceOnUse\" gradientTransform=\"translate(-153.5 225.5) rotate(90) scale(404.5 665.5)\">\n<stop stop-color=\"#355FD4\"\/>\n<stop offset=\"1\" stop-color=\"#355FD4\" stop-opacity=\"0\"\/>\n<\/radialGradient>\n<\/defs>\n<\/svg>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"absolute bottom-[94%] md:bottom-[33%] lg:bottom-[37%] left-0\">\n\t\t\t\t<div class=\"js-wrap image lint-ignore\n\tmax-w-[218px]\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/05\/Image-right-2.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/05\/Image-right-2.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/05\/Image-right-2.webp 217w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/05\/Image-right-2-198x300.webp 198w\" alt=\"secondary-hero-card\" ><\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"absolute top-[65%] md:top-[53%] lg:top-[100%] transform lg:-translate-y-full right-0\">\n\t\t\t\t<div class=\"js-wrap image lint-ignore\n\tmax-w-[348px]\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/05\/Image-right-3.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/05\/Image-right-3.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/05\/Image-right-3.webp 347w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/05\/Image-right-3-300x289.webp 300w\" alt=\"secondary-hero-card\" ><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_87b63d4bcda0d91b5f8d105a1448803f\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n\n<section class=\"sc_wrapper overflow-y-visible overflow-x-clip py-5\" data-theme-block-id=\"block_eb7766307ec9c7312d8b5835cd9211e9\">\n\t\t\t<div class=\"section-header lint-ignore\">\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"w-full \">\n\t\t\t\t\t\t\t\t\t\t\t<h1\t\t\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t\t\t\t\tclass=\"rubriek-medium text-primary\"\n\t\t\t\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\t\t\tIn dit rapport zul je volgens ons het volgende leren\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"wysiwyg--large text-navy-40 [&#038;_*]:text-[18px]\"\n\t\t\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\t\t\t<ul>\n<li>Waarom multigenerationele klanten verschillende servicekanalen eisen en hoe je aan de verwachtingen kunt voldoen.<\/li>\n<li>De werkelijke impact van high-effort kanaalovergangen op CX (en hoe ze uit te voeren).<\/li>\n<li>Hoe je multichannelfuncties, naadloze overgangen en WEM-tools kunt integreren in je strategie.<\/li>\n<li>Stappen om routing, automatisering en resource management te verbeteren.<\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"p-3 text-center w-full rounded-[10px] my-[33px]\" style=\"background-color: #EEF0F6;\">\n\t\t\t\t\t\t\t<span class=\"text-[24px] md:text-[24px] w-full font-normal\" style=\"color:#344679;\">\n\t\t\t\t\t\t\t\t<p>Klanten ervaren <strong>62%<\/strong> van de kanaalovergangen als <strong>\u201czeer inspannend\u201d.<\/strong> &#8211; Gartner\u00ae<\/p>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\n\t\t\t<div class=\"wrapper \">\n\t\t\t<div class=\"container\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t<div class=\"hidden xl:grid-cols-1 xl:grid-cols-2 xl:grid-cols-3 xl:grid-cols-4\"><\/div>\n\t\t\t\t\t\t\t\t\t<h3 class=\"font-medium text-left w-full  mb-[22px] text-[22px] \" style=\"color:#080F21\">\n\t\t\t\t\t\tEen blik op de rapporten\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"grid grid-cols-1 sm:grid-cols-2 lg:grid-cols-3  gap-x-2 gap-y-10  items-start\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"card group rounded overflow-hidden shadow hover:shadow-lg transition\">\n\t\t\t\t\t\t\t\t<figure class=\"relative w-full\">\n\t\t\t\t\t\t\t\t\t<img\n\t\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/Figure1-1-1.webp\"\n\t\t\t\t\t\t\t\t\t\talt=\"Figure1 (1) (1)\"\n\t\t\t\t\t\t\t\t\t\ttitle=\"Figure1 (1) (1)\"\n\t\t\t\t\t\t\t\t\t\twidth=\"1183\"\n\t\t\t\t\t\t\t\t\t\theight=\"973\"\n\t\t\t\t\t\t\t\t\t\tclass=\"object-cover w-full h-full\"\n\t\t\t\t\t\t\t\t\t\tloading=\"lazy\"\n\t\t\t\t\t\t\t\t\t\tdecoding=\"async\" \/>\n\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"card group rounded overflow-hidden shadow hover:shadow-lg transition\">\n\t\t\t\t\t\t\t\t<figure class=\"relative w-full\">\n\t\t\t\t\t\t\t\t\t<img\n\t\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/Figure2-1-1.webp\"\n\t\t\t\t\t\t\t\t\t\talt=\"Figure2 (1) (1)\"\n\t\t\t\t\t\t\t\t\t\ttitle=\"Figure2 (1) (1)\"\n\t\t\t\t\t\t\t\t\t\twidth=\"1181\"\n\t\t\t\t\t\t\t\t\t\theight=\"874\"\n\t\t\t\t\t\t\t\t\t\tclass=\"object-cover w-full h-full\"\n\t\t\t\t\t\t\t\t\t\tloading=\"lazy\"\n\t\t\t\t\t\t\t\t\t\tdecoding=\"async\" \/>\n\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"card group rounded overflow-hidden shadow hover:shadow-lg transition\">\n\t\t\t\t\t\t\t\t<figure class=\"relative w-full\">\n\t\t\t\t\t\t\t\t\t<img\n\t\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/Figure3-1-1.webp\"\n\t\t\t\t\t\t\t\t\t\talt=\"Figure3 (1) (1)\"\n\t\t\t\t\t\t\t\t\t\ttitle=\"Figure3 (1) (1)\"\n\t\t\t\t\t\t\t\t\t\twidth=\"1184\"\n\t\t\t\t\t\t\t\t\t\theight=\"1045\"\n\t\t\t\t\t\t\t\t\t\tclass=\"object-cover w-full h-full\"\n\t\t\t\t\t\t\t\t\t\tloading=\"lazy\"\n\t\t\t\t\t\t\t\t\t\tdecoding=\"async\" \/>\n\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"card group rounded overflow-hidden shadow hover:shadow-lg transition\">\n\t\t\t\t\t\t\t\t<figure class=\"relative w-full\">\n\t\t\t\t\t\t\t\t\t<img\n\t\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/Figure4-1-1.webp\"\n\t\t\t\t\t\t\t\t\t\talt=\"Figure4 (1) (1)\"\n\t\t\t\t\t\t\t\t\t\ttitle=\"Figure4 (1) (1)\"\n\t\t\t\t\t\t\t\t\t\twidth=\"1183\"\n\t\t\t\t\t\t\t\t\t\theight=\"1042\"\n\t\t\t\t\t\t\t\t\t\tclass=\"object-cover w-full h-full\"\n\t\t\t\t\t\t\t\t\t\tloading=\"lazy\"\n\t\t\t\t\t\t\t\t\t\tdecoding=\"async\" \/>\n\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"card group rounded overflow-hidden shadow hover:shadow-lg transition\">\n\t\t\t\t\t\t\t\t<figure class=\"relative w-full\">\n\t\t\t\t\t\t\t\t\t<img\n\t\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/Figure5-1-1.webp\"\n\t\t\t\t\t\t\t\t\t\talt=\"Figure5 (1) (1)\"\n\t\t\t\t\t\t\t\t\t\ttitle=\"Figure5 (1) (1)\"\n\t\t\t\t\t\t\t\t\t\twidth=\"1184\"\n\t\t\t\t\t\t\t\t\t\theight=\"787\"\n\t\t\t\t\t\t\t\t\t\tclass=\"object-cover w-full h-full\"\n\t\t\t\t\t\t\t\t\t\tloading=\"lazy\"\n\t\t\t\t\t\t\t\t\t\tdecoding=\"async\" \/>\n\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"card group rounded overflow-hidden shadow hover:shadow-lg transition\">\n\t\t\t\t\t\t\t\t<figure class=\"relative w-full\">\n\t\t\t\t\t\t\t\t\t<img\n\t\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/900px.webp\"\n\t\t\t\t\t\t\t\t\t\talt=\"900px\"\n\t\t\t\t\t\t\t\t\t\ttitle=\"900px\"\n\t\t\t\t\t\t\t\t\t\twidth=\"1184\"\n\t\t\t\t\t\t\t\t\t\theight=\"1255\"\n\t\t\t\t\t\t\t\t\t\tclass=\"object-cover w-full h-full\"\n\t\t\t\t\t\t\t\t\t\tloading=\"lazy\"\n\t\t\t\t\t\t\t\t\t\tdecoding=\"async\" \/>\n\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<style>\n\t[data-theme-block-id=\"block_eb7766307ec9c7312d8b5835cd9211e9\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 72px !important;\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\t<\/section>\n\n<section class=\" ctas py-5\" data-theme-block-id=\"block_c84638f61abc156af3d1390ada064a8d\" data-aos=\"fade-up\">\n\t<div class=\"container\">\n\t\t<div class=\"wrapper max-w-[1200px] rounded-[20px] py-9 px-[30px] lg:px-[94px] mx-auto\" style=\"background-color:#d2f3fa;\">\n\t\t\t\t\t\t\t<div class=\"flex md:flex-row flex-col gap-4 md:justify-between items-center flex-wrap lg:flex-nowrap\">\n\t\t\t\t\t<div class=\"content_side md:max-w-[672px] \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"heading-xs text-primary aos-init aos-animate text-center md:text-left\" style=\"color:#080F21;\" data-aos=\"fade-up\">\n\t\t\t\t\t\t\t\tDownload het rapport nu en neem weloverwogen beslissingen voor uw contactcentrumstrategie!\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"buttons aos-init aos-animate\" data-aos=\"fade-up\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn_wrapper w-max xl:text-center\">\n\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-primary\"\n\t\t href=\"#getreport\" title=\"Get started\" aria-label=\"Get started\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text\">Get started<\/span>\n\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\n\n\t\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_c84638f61abc156af3d1390ada064a8d\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 13px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: aangepastepx !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\t<section\n\t\tclass=\"container py-l\/m overflow-hidden\"\n\t\tdata-theme-block-id=\"block_fb7e4f60d6a8d5aa228ac8673044f0ec\"\n\t\tid=\"\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t<div class=\"block w-[calc(100vw)] lg:w-full -ml-page-margin lg:-ml-0\">\n\t\t\t\n\t<section\n\tclass=\"swiper  swiper--navigation-rounded swiper--margin-two-sides swiper--md-hide-navigation\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1.11,\"spaceBetween\":16,\"breakpoints\":{\"680\":{\"slidesPerView\":2.24},\"744\":{\"enabled\":false},\"1024\":{\"enabled\":false}},\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"},\"navCenteredImage\":true}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper md:flex-col md:gap-0 md:pl-0 lg:flex-col lg:pl-0\">\n\t\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 \">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:p-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col gap-c\/m md:gap-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h2\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t\tclass=\"heading-small\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\tOver Gartner\t\t\t<\/h2>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"wysiwyg text-navy-40 pb-l\/xs\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tstyle=\"color: #344679\">\n\t\t\t\t\t<p>GARTNER is een geregistreerd handelsmerk en dienstmerk van Gartner, Inc. en\/of haar dochterondernemingen in de VS en internationaal, Magic Quadrant is een geregistreerd handelsmerk van Gartner, Inc. en\/of haar dochterondernemingen en wordt hierin gebruikt met toestemming. Alle rechten voorbehouden.<\/p>\n<p>&nbsp;<\/p>\n<p>Gartner onderschrijft geen enkele leverancier, product of dienst die wordt afgebeeld in zijn onderzoekspublicaties en adviseert technologiegebruikers niet om alleen die leveranciers te kiezen met de hoogste ratings of een andere aanduiding. De onderzoekspublicaties van Gartner bestaan uit de meningen van de Research &amp; Advisory organisatie van Gartner en mogen niet worden opgevat als feitelijke verklaringen. Gartner wijst alle garanties af, expliciet of impliciet, met betrekking tot dit onderzoek, met inbegrip van garanties van verkoopbaarheid of geschiktheid voor een bepaald doel.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n<div class=\"relative w-full md:w-[50%] lg:w-[49%]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\t aspect-[280\/313] md:aspect-[372\/588] lg:aspect-square max-w-[588px] image--cover\t\" data-module=\"image\" data-aos=fade-up data-aos-delay=100>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/Group-1707478713.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/Group-1707478713.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/Group-1707478713.webp 1764w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/Group-1707478713-258x300.webp 258w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/Group-1707478713-880x1024.webp 880w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/Group-1707478713-768x893.webp 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/Group-1707478713-1320x1536.webp 1320w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/Group-1707478713-1761x2048.webp 1761w\" alt=\"\" ><\/div>\n\t\n\t<\/div>\n<\/div>\n<\/div>\n\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 md:flex-row-reverse\">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:py-l\/m xl:pr-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col gap-c\/m md:gap-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h2\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t\tclass=\"heading-small\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\tOver Calabrio\t\t\t<\/h2>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"wysiwyg text-navy-40 pb-l\/xs\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tstyle=\"color: #344679\">\n\t\t\t\t\t<p>Calabrio is een vertrouwde bondgenoot van toonaangevende merken. De Calabrio ONE workforce performance suite is de digitale basis van een klantgericht contact center en helpt menselijke interacties te verrijken en te begrijpen, waardoor uw contact center als merkbewaker kan fungeren. We maximaliseren de prestaties van agenten, overtreffen de verwachtingen van klanten en vergroten de effici\u00ebntie van het personeelsbestand met behulp van gekoppelde gegevens, AI-gebaseerde analyses, geautomatiseerd personeelsbeheer en gepersonaliseerde coaching. Alleen Calabrio ONE verenigt oplossingen voor workforce optimization (WFO), agent engagement en business intelligence in een cloud-native, volledig ge\u00efntegreerde suite die zich aanpast aan uw bedrijf.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n<div class=\"relative w-full md:w-[50%] lg:w-[49%]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\t aspect-[280\/313] md:aspect-[372\/588] lg:aspect-square max-w-[588px] image--cover\t\" data-module=\"image\" data-aos=fade-up data-aos-delay=100>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/Group-1707478712-1.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/Group-1707478712-1.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/Group-1707478712-1.webp 1764w, 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(max-width: 1764px) 100vw, 1764px\" \/>\t\t\t\t<\/div>\n\t\t\t\n\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\t<style>\n\t[data-theme-block-id=\"block_fcbc5d2518725e43e4e2529f82ed5daa\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 64px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 64px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":231,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-32305","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>2025 Gartner-onderzoek: Ontketen Omnichannel 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