{"id":35052,"date":"2025-07-30T12:56:45","date_gmt":"2025-07-30T12:56:45","guid":{"rendered":"https:\/\/www.calabrio.com\/hype-cycle-voor-technologieen-voor-klantenservice-en-ondersteuning-2025\/"},"modified":"2025-07-31T09:07:27","modified_gmt":"2025-07-31T09:07:27","slug":"hype-cycle-voor-technologieen-voor-klantenservice-en-ondersteuning-2025","status":"publish","type":"page","link":"https:\/\/www.calabrio.com\/nl\/hype-cycle-voor-technologieen-voor-klantenservice-en-ondersteuning-2025\/","title":{"rendered":"Hype Cycle voor technologie\u00ebn voor klantenservice en ondersteuning, 2025"},"content":{"rendered":"\n\t<section\n\t\tid=\"\"\n\t\tclass=\"secondary-hero relative\"\n\t\tstyle=\"background: #fff\"\n\t\tdata-theme-block-id=\"block_384d03be19df6c39e25ded196f2563ae\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t<div class=\"container !px-0 overflow-hidden\">\n\t\t\t\t\t\t<div class=\"flex flex-col-reverse lg:flex-row lg:items-center\">\n\t\t\t\t\t\t\t\t\t<div class=\"max-lg:container lg:w-1\/2 md:px-l\/xxl lg:pl-c\/xl lg:pr-c\/l xl:pl-page-margin xl:pr-l\/m\">\n\t\t\t\t\t\t<div class=\"flex flex-col lg:max-w-[536px]\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1 style=\"color: #080F21\" class=\"heading-medium -tracking-[0.12px] mb-c\/m xl:-tracking-[0.24px]\">\n\t\t\t\t\t\t\t\t\t Gartner\u00ae Report | Hype Cycle\u2122 for Customer Service and Support Technologies, 2025\t\t\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col gap-gutter pb-c\/m pt-c\/xl mt-c\/xxs lg:mt-0 max-md:items-center md:flex-row\">\n\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-primary w-full body-small md:w-fit\"\n\t\t href=\"#DownloadTheReport\" title=\"Download The Report\" aria-label=\"Download The Report\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text\">Download The Report<\/span>\n\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"secondary-hero__image relative z-10 mb-c\/xl lg:mb-c\/xxl lg:w-1\/2\">\n\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\trelative aspect-[393\/320] md:aspect-[720\/463] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Figure1-scaled.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Figure1-scaled.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Figure1-scaled.webp 2560w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Figure1-300x220.webp 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Figure1-1024x752.webp 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Figure1-768x564.webp 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Figure1-1536x1128.webp 1536w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Figure1-2048x1504.webp 2048w\" alt=\"\" ><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_384d03be19df6c39e25ded196f2563ae\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-columns webninar icon_bx_sec  py80 is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"DownloadTheReport\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-column left_slide is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Krijg toegang tot de onlangs gepubliceerde Gartner Hype Cycle for Customer Service and Support Technologies, 2025, en ontdek de trends die de toekomst van customer experience vormgeven.<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Dit Gartner-rapport biedt een duidelijk beeld van de opkomende technologie\u00ebn die klantenservice en ondersteuning transformeren, van AI-gestuurde automatisering tot geavanceerde analyses en oplossingen voor personeelsbetrokkenheid.<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h2 class=\"wp-block-heading has-medium-font-size\" id=\"h-what-we-think-you-ll-gain-from-the-report\"><strong>Wat we denken dat je aan het rapport hebt:<\/strong><\/h2>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<ul class=\"wp-block-list\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<li>Inzicht in welke innovaties aanslaan en welke overhyped zijn.<\/li>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<li>Advies over waar te investeren voor de grootste impact in de komende 12-24 maanden.<\/li>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<li>Een raamwerk om uw organisatie te helpen bij het prioriteren van technologie\u00ebn die echte bedrijfswaarde leveren.<\/li>\n<\/div><\/ul>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>We denken dat deze Hype Cycle leiders op het gebied van klantenservice en ondersteunende technologie kan helpen bij het beoordelen van de volwassenheid en de risico&#8217;s van technologie\u00ebn voor klantenservice en ondersteuning. Download het rapport vandaag nog om voorop te blijven lopen!<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p class=\"has-small-font-size\">Gartner, Hype Cycle for Customer Service and Support Technologies, 2025, Drew Kraus, 22 juli 2025.  <\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p class=\"has-small-font-size\">Gartner is een gedeponeerd handelsmerk en servicemerk en Hype Cycle is een gedeponeerd handelsmerk van Gartner, Inc. en\/of haar dochterondernemingen in de VS en internationaal en worden hierin met toestemming gebruikt. Alle rechten voorbehouden.  <\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p class=\"has-small-font-size\">Gartner onderschrijft geen enkele leverancier, product of dienst die wordt afgebeeld in zijn onderzoekspublicaties en adviseert technologiegebruikers niet om alleen die leveranciers te kiezen met de hoogste ratings of een andere aanduiding. De onderzoekspublicaties van Gartner bestaan uit de meningen van de onderzoeksorganisatie van Gartner en mogen niet worden beschouwd als feitelijke verklaringen. Gartner wijst alle garanties af, expliciet of impliciet, met betrekking tot dit onderzoek, met inbegrip van garanties van verkoopbaarheid of geschiktheid voor een bepaald doel.  <\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p class=\"has-small-font-size\">Deze grafiek is gepubliceerd door Gartner, Inc. als onderdeel van een groter onderzoeksdocument en moet worden beoordeeld in de context van het volledige document. Het Gartner-document is op verzoek verkrijgbaar bij Calabrio.  <\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<iframe src=\"https:\/\/marketing.calabrio.com\/l\/1043281\/2025-07-29\/5bclsq\" width=\"100%\" height=\"600\" type=\"text\/html\" frameborder=\"0\" allowtransparency=\"true\" style=\"border: 0\" id=\"DownloadTheReport\"><\/iframe>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Krijg toegang tot de onlangs gepubliceerde Gartner Hype Cycle for Customer Service and Support Technologies, 2025, en ontdek de trends die de toekomst van customer experience vormgeven. Dit Gartner-rapport biedt een duidelijk beeld van de opkomende technologie\u00ebn die klantenservice en ondersteuning transformeren, van AI-gestuurde automatisering tot geavanceerde analyses en oplossingen voor personeelsbetrokkenheid. Wat we denken [&hellip;]<\/p>\n","protected":false},"author":231,"featured_media":35038,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-35052","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Gartner Hype Cycle voor Customer Service &amp; Support Tech, 2025 | Calabrio<\/title>\n<meta name=\"description\" content=\"Download het Gartner Hype Cycle-rapport voor 2025. 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