{"id":35560,"date":"2025-08-22T00:31:17","date_gmt":"2025-08-22T00:31:17","guid":{"rendered":"https:\/\/www.calabrio.com\/de-totale-economische-impact\/"},"modified":"2026-03-19T05:48:27","modified_gmt":"2026-03-19T05:48:27","slug":"de-totale-economische-impact","status":"publish","type":"page","link":"https:\/\/www.calabrio.com\/nl\/de-totale-economische-impact\/","title":{"rendered":"De totale economische impact"},"content":{"rendered":"\n\t<section\n\t\tid=\"hero_sc_banner\"\n\t\tclass=\"secondary-hero relative\"\n\t\tstyle=\"background: #fff\"\n\t\tdata-theme-block-id=\"block_f88afa33f67e0d0824f5f5a36bed23ea\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t<div class=\"container !px-0 overflow-hidden\">\n\t\t\t\t\t\t<div class=\"flex flex-col-reverse lg:flex-row lg:items-center\">\n\t\t\t\t\t\t\t\t\t<div class=\"max-lg:container lg:w-1\/2 md:px-l\/xxl lg:pl-c\/xl lg:pr-c\/l xl:pl-page-margin xl:pr-l\/m\">\n\t\t\t\t\t\t<div class=\"flex flex-col lg:max-w-[536px]\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1 style=\"color: #080F21\" class=\"heading-medium -tracking-[0.12px] mb-c\/m xl:-tracking-[0.24px]\">\n\t\t\t\t\t\t\t\t\tDe totale economische impact van het contactcenter\t\t\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wysiwyg lg:line-clamp-none\" style=\"color: #344679\">\n\t\t\t\t\t\t\t\t\t<h6>De bedrijfscasus voor Workforce en Conversation Intelligence-oplossingen.<\/h6>\n<p>Ontdek hoe toonaangevende contactcenters inkomsten verhogen, kosten besparen en CX transformeren met Workforce &amp; Conversation Intelligence.<\/p>\n<p>In dit rapport analyseren we het meest recente onderzoek van Metrigy &#8211; gebaseerd op 316 organisaties in negen landen &#8211; om de totale economische impact van Workforce &amp; Conversation Intelligence-tools te onthullen.<\/p>\n<p>Van +17% stijging in klantwaardering tot dubbelcijferige omzetgroei, dit is jouw blauwdruk voor het stimuleren van CX, het versterken van agenten en het maximaliseren van het potentieel van AI.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col gap-gutter pb-c\/m pt-c\/xl mt-c\/xxs lg:mt-0 max-md:items-center md:flex-row\">\n\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-primary w-full body-small md:w-fit\"\n\t\t href=\"#GetTheReport\" title=\"Rapport downloaden\" aria-label=\"Rapport downloaden\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text\">Rapport downloaden<\/span>\n\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"secondary-hero__image relative z-10 mb-c\/xl lg:mb-c\/xxl lg:w-1\/2\">\n\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\trelative aspect-[393\/320] md:aspect-[720\/463] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Front-cover-TEI-scaled.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Front-cover-TEI-scaled.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Front-cover-TEI-scaled.webp 2560w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Front-cover-TEI-300x225.webp 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Front-cover-TEI-1024x768.webp 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Front-cover-TEI-768x576.webp 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Front-cover-TEI-1536x1152.webp 1536w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Front-cover-TEI-2048x1536.webp 2048w\" alt=\"\" ><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_f88afa33f67e0d0824f5f5a36bed23ea\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 180px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 80px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_1bcbdfed9dce3530b0d107d724183512\"\n\tstyle=\"background-color: #d2f3fa\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"background-color: #d2f3fa\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\n\t\t\t\t\t\t<h2\t\t\tstyle=\"color: #080F21\"\n\t\t\tclass=\"rubriek-xl text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tOntdek de belangrijkste trends die de toekomst van contactcentra vormgeven\t\t<\/h2 >\n\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwyg--large text-navy-40\"\n\t\t\t\tstyle=\"color: #344679\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<p>Contactcenters vormen de frontlinie van elke organisatie, vaak de eerste en soms enige directe interactie die klanten met een merk hebben. Elk gesprek, chatgesprek of e-mail geeft vorm aan de perceptie, lost problemen op en bouwt loyaliteit op. Voor het managen van die verantwoordelijkheid is meer nodig dan mensen alleen.<\/p>\n<p>&nbsp;<\/p>\n<p>Vandaag de dag gebruikt 92% van de contactcentra een of andere vorm van Workforce Management (WFM)-oplossing &#8211; vari\u00ebrend van geavanceerde platforms tot op maat gemaakte Excel-tools &#8211; om prognoses op te stellen, te plannen en een consistente service te garanderen. Maar WFM is verder ge\u00ebvolueerd dan alleen personeel: moderne oplossingen coachen, trainen en monitoren ook zowel in-persoon als virtuele agents. Kwaliteitsbeheer, het bijhouden van prestaties, gespreksopname en geavanceerde analyses helpen nu de klantervaring, medewerkerstevredenheid en operationele effici\u00ebntie te verbeteren.<\/p>\n<p>&nbsp;<\/p>\n<p>Uit een recent onderzoek van Metrigy onder 316 organisaties in negen landen blijkt de meetbare zakelijke impact van deze tools. Dit rapport onderzoekt:<\/p>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_1bcbdfed9dce3530b0d107d724183512\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 40px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: aangepastepx !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_1bcbdfed9dce3530b0d107d724183512\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 40px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: aangepastepx !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n<div\n\tclass=\"icon-card-grid container  layout_2 \"\n\tid=\"\"\n\tdata-aos=\"fade-up\">\n\t<div\n\t\tdata-theme-block-id=\"block_d4ab35809d772ac71dfb4ddf29df726f\"\n\t\tclass=\"icon-wrapper grid grid-cols-1 gap-c\/m lg:gap-l\/xs md:grid-cols-2 lg:grid-cols-3 py-c\/xxl\">\n\t\t\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group.webp\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tWat zijn Workforce &amp; Conversation Intelligence-tools?\t<\/h3>\n\t\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-1.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-1.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-1.webp\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tWie neemt de aankoopbeslissingen\t<\/h3>\n\t\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-2.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-2.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-2.webp\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tBelangrijkste gebruikssituaties\t<\/h3>\n\t\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-3.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-3.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-3.webp\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tDe business case en ROI\t<\/h3>\n\t\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-4.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-4.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-4.webp\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tErvaring als agent en manager\t<\/h3>\n\t\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-5.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-5.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-5.webp\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tDe rol van AI\t<\/h3>\n\t\n\t<\/div>\n\t<\/div>\n\t\t\t<div class=\"section_footer\" data-aos=\"fade-up\">\n\t\t\t\t\t\t\t<a href=\"#GetTheReport\"  class=\"btn-primary\">Download the report<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\n<\/div>\n\n\t<style>\n\t[data-theme-block-id=\"block_d4ab35809d772ac71dfb4ddf29df726f\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<style>\n\t\/* icon-card-grid style  *\/\n\t.icon-card-grid .section_footer {\n\t\tdisplay: flex;\n\t\tflex-direction: column;\n\t\tjustify-content: center;\n\t\talign-items: center;\n\t\tgap: 20px;\n\t\tpadding-bottom: 96px;\n\t}\n\n\t.icon-card-grid.layout_2 {\n\t\tbackground: #d2f3fa !important;\n\t}\n\n\t.icon-card-grid.layout_2 .icon-wrapper {\n\t\tgrid-template-columns: repeat(4, minmax(0, 1fr));\n\t\tgap: 24px;\n\t}\n\n\t.icon-card-grid.layout_2 .card-icon {\n\t\tbackground: #fff !important;\n\t\tpadding: 32px !important;\n\t\tborder: 0;\n\t}\n\n\t.icon-card-grid.layout_2 .js-wrap {\n\t\tmax-width: unset;\n\t\tmax-height: unset;\n\t\twidth: 64px;\n\t}\n\n\t.icon-card-grid.layout_2 h3.card-icon__title {\n\t\tcolor: #080F21;\n\t\tfont-weight: var(--Font-weight-200);\n\t\tfont-family: var(--Font-family-Primary), sans-serif;\n\t\tfont-size: var(--Font-size-Body-Paragraph-Large);\n\t\tline-height: 1.25;\n\t}\n\n\t@media (max-width:1024px) {\n\t\t.icon-card-grid.layout_2 .icon-wrapper {\n\t\t\tgrid-template-columns: repeat(2, minmax(0, 1fr));\n\t\t}\n\t}\n\n\t@media (max-width:767px) {\n\t\t.icon-card-grid.layout_2 .icon-wrapper {\n\t\t\tgrid-template-columns: repeat(1, minmax(0, 1fr));\n\t\t}\n\n\t\t.icon-card-grid.layout_2 .js-wrap {\n\t\t\twidth: 50px;\n\t\t}\n\n\t\t.icon-card-grid .section_footer {\n\t\t\tpadding-bottom: 66px;\n\t\t}\n\t}\n<\/style>\n\n\n<section\n\tid=\"\"\n\tclass=\"stats-wrapper relative grid grid-cols-1 gap-l\/m md:gap-c\/xxl xl:gap-0 py-l\/xxl container xl:flex\"\n\tdata-aos=\"fade-up\"\n\tdata-theme-block-id=\"block_ea9c19ec568a7175bd433fe7b8ae93ed\">\n\n\t\t\t<div class=\"absolute hidden\tlg:flex top-[47.85%] left-0\">\n\t\t\t<svg width=\"187\" height=\"362\" viewBox=\"0 0 187 362\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<line y1=\"-0.314589\" x2=\"233\" y2=\"-0.314589\" transform=\"matrix(1 1.38236e-07 1.80745e-07 -1 -46 360)\" stroke=\"#C4CDE3\" stroke-width=\"0.629177\"\/>\n<line y1=\"-0.314589\" x2=\"233\" y2=\"-0.314589\" transform=\"matrix(1 3.09793e-07 9.53305e-08 -1 -46 300)\" stroke=\"#C4CDE3\" stroke-width=\"0.629177\"\/>\n<line y1=\"-0.314589\" x2=\"233\" y2=\"-0.314589\" transform=\"matrix(1 3.15242e-07 9.83078e-08 -1 -46 240)\" stroke=\"#C4CDE3\" stroke-width=\"0.629177\"\/>\n<line y1=\"-0.314589\" x2=\"233\" y2=\"-0.314589\" transform=\"matrix(1 3.35602e-07 9.53305e-08 -1 -46 180)\" stroke=\"#C4CDE3\" stroke-width=\"0.629177\"\/>\n<line y1=\"-0.314589\" x2=\"233\" y2=\"-0.314589\" transform=\"matrix(1 3.35602e-07 9.53305e-08 -1 -46 120)\" stroke=\"#C4CDE3\" stroke-width=\"0.629177\"\/>\n<line y1=\"-0.314589\" x2=\"233\" y2=\"-0.314589\" transform=\"matrix(1 3.09793e-07 9.53305e-08 -1 -46 60)\" stroke=\"#C4CDE3\" stroke-width=\"0.629177\"\/>\n<line y1=\"-0.314589\" x2=\"233\" y2=\"-0.314589\" transform=\"matrix(1 3.15242e-07 9.83078e-08 -1 -46 0)\" stroke=\"#C4CDE3\" stroke-width=\"0.629177\"\/>\n<rect width=\"24\" height=\"60\" rx=\"4\" transform=\"matrix(1 1.79018e-08 1.79018e-08 -1 58 360)\" fill=\"#6D92FE\"\/>\n<rect width=\"24\" height=\"180\" rx=\"2.26049\" transform=\"matrix(1 2.80034e-09 -9.18849e-10 -1 57 240)\" fill=\"#8DDAEB\"\/>\n<rect width=\"24\" height=\"95\" rx=\"4\" transform=\"matrix(1 -4.45613e-10 -4.45613e-10 -1 136 362)\" fill=\"#B8CAF9\"\/>\n<\/svg>\n\t\t<\/div>\n\t\n\t\t<div class=\"six_grid_layout block my-0 md:my-[15.5px] w-[calc(100vw)] md:w-full overflow-hidden -ml-page-margin md:-ml-0 xl:w-[588px]\">\n\t\t\t\t\t\n\t<section\n\tclass=\"swiper  h-full [&amp;_.swiper-slide]:md:flex [&amp;_.swiper-button-next]:right-c\/xl swiper--navigation-rounded swiper--md-hide-navigation [&amp;_.swiper-wrapper]:md:grid swiper--margin-left\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1.25,\"spaceBetween\":8,\"enabled\":true,\"breakpoints\":{\"744\":{\"enabled\":false}},\"slidesOffsetAfter\":8,\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"}}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper grid grid-cols-2 md:grid-rows-2 gap-0 md:gap-c\/s [&amp;_.swiper-slide]:!flex lg:!h-auto\">\n\t\n\t<div\n\t\tclass=\"stat-card relative flex flex-col justify-between background-gradient text-start break-words  swiper-slide min-h-[228px] md:min-h-[240px] xl:!h-[316px] p-c\/xxl md:p-c\/xl xl:p-c\/xxl  xl:col-span-2 xl:row-span-1 md:col-span-1 md:row-span-2 lint-ignore\"\n\t\tstyle=\"background: #080F21;\"\n\t\tdata-aos=fade-up\t>\n\n\t\t\n\t\t<div class=\"flex w-full relative z-10 justify-start\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tstat-card__image aspect-[16\/10] lg:w-12 lg:h-12 md:w-16 md:h-16 w-8 h-8 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-6.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-6.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-6.webp\" alt=\"\" ><\/div>\n\t\t<\/div>\n\n\t\t<div class=\"relative z-10\">\n\t\t\t\t\t\t\t<h3\n\t\t\t\t\tdata-number=\"74.1%\" class=\"js-stat-number stat-card__title text-text-accent [&amp;&amp;]:display-large [&amp;&amp;]:md:text-6xl [&amp;&amp;]:lg:text-8xl lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"color: #D2F3FA\"\n\t\t\t\t\t\t\t\t\t>\n          74.1%\t\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"dark-mode stat-card__description text-text-primary-aaa subhead-xs lint-ignore\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\tvan de bedrijven zegt dat tools voor Workforce en Conversation Intelligence de klantwaardering hebben verhoogd.\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t<div\n\t\tclass=\"stat-card relative flex flex-col justify-between background-gradient text-start break-words  swiper-slide min-h-[228px] md:min-h-[240px] xl:!h-[316px] p-c\/xxl md:p-c\/xl xl:p-c\/xxl  xl:col-span-1 xl:row-span-1 md:col-span-1 md:row-span-1 lint-ignore\"\n\t\tstyle=\"background: #080F21;\"\n\t\tdata-aos=fade-up\t>\n\n\t\t\n\t\t<div class=\"flex w-full relative z-10 justify-start\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tstat-card__image aspect-[16\/10] md:w-12 md:h-12 w-8 h-8 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-8.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-8.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-8.webp\" alt=\"\" ><\/div>\n\t\t<\/div>\n\n\t\t<div class=\"relative z-10\">\n\t\t\t\t\t\t\t<h3\n\t\t\t\t\tdata-number=\"57%\" class=\"js-stat-number stat-card__title text-text-accent [&amp;&amp;]:lg:text-5xl [&amp;&amp;]:md:text-2xl [&amp;&amp;]:display-large lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"color: #D2F3FA\"\n\t\t\t\t\t\t\t\t\t>\n          57%\t\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"dark-mode stat-card__description text-text-primary-aaa subhead-xs lint-ignore\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\tvan de bedrijven meldt dat hun omzet is gestegen na de implementatie van Workforce en Conversation Intelligence tools.\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t<div\n\t\tclass=\"stat-card relative flex flex-col justify-between background-gradient text-start break-words  swiper-slide min-h-[228px] md:min-h-[240px] xl:!h-[316px] p-c\/xxl md:p-c\/xl xl:p-c\/xxl  xl:col-span-1 xl:row-span-1 md:col-span-1 md:row-span-1 lint-ignore\"\n\t\tstyle=\"background: #080F21;\"\n\t\tdata-aos=fade-up\t>\n\n\t\t\n\t\t<div class=\"flex w-full relative z-10 justify-start\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tstat-card__image aspect-[16\/10] md:w-12 md:h-12 w-8 h-8 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-13.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-13.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-13.webp\" alt=\"\" ><\/div>\n\t\t<\/div>\n\n\t\t<div class=\"relative z-10\">\n\t\t\t\t\t\t\t<h3\n\t\t\t\t\tdata-number=\"34.2%\" class=\"js-stat-number stat-card__title text-text-accent [&amp;&amp;]:lg:text-5xl [&amp;&amp;]:md:text-2xl [&amp;&amp;]:display-large lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"color: #D2F3FA\"\n\t\t\t\t\t\t\t\t\t>\n          34.2%\t\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"dark-mode stat-card__description text-text-primary-aaa subhead-xs lint-ignore\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\tvan de contactcentra zei dat Workforce management de grootste verbetering voor de klantwaardering had, gevolgd door Quality Management met 24,8%.\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t<div\n\t\tclass=\"stat-card relative flex flex-col justify-between background-gradient text-start break-words  swiper-slide min-h-[228px] md:min-h-[240px] xl:!h-[316px] p-c\/xxl md:p-c\/xl xl:p-c\/xxl  xl:col-span-2 xl:row-span-1 md:col-span-1 md:row-span-2 lint-ignore\"\n\t\tstyle=\"background: #080F21;\"\n\t\tdata-aos=fade-up\t>\n\n\t\t\n\t\t<div class=\"flex w-full relative z-10 justify-start\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tstat-card__image aspect-[16\/10] lg:w-12 lg:h-12 md:w-16 md:h-16 w-8 h-8 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-10.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-10.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-10.png\" alt=\"\" ><\/div>\n\t\t<\/div>\n\n\t\t<div class=\"relative z-10\">\n\t\t\t\t\t\t\t<h3\n\t\t\t\t\tdata-number=\"39.6%\" class=\"js-stat-number stat-card__title text-text-accent [&amp;&amp;]:display-large [&amp;&amp;]:md:text-6xl [&amp;&amp;]:lg:text-8xl lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"color: #D2F3FA\"\n\t\t\t\t\t\t\t\t\t>\n          39.6%\t\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"dark-mode stat-card__description text-text-primary-aaa subhead-xs lint-ignore\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\tvan de contactcentra meldt dat WFM de grootste bijdrage heeft geleverd aan de verbetering van de effici\u00ebntie van medewerkers, gevolgd door Performance Management met 21,6%.  \t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t<div\n\t\tclass=\"stat-card relative flex flex-col justify-between background-gradient text-start break-words  swiper-slide min-h-[228px] md:min-h-[240px] xl:!h-[316px] p-c\/xxl md:p-c\/xl xl:p-c\/xxl  xl:col-span-1 xl:row-span-1 md:col-span-1 md:row-span-1 lint-ignore\"\n\t\tstyle=\"background: #080F21;\"\n\t\tdata-aos=fade-up\t>\n\n\t\t\n\t\t<div class=\"flex w-full relative z-10 justify-start\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tstat-card__image aspect-[16\/10] md:w-12 md:h-12 w-8 h-8 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-11.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-11.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-11.png\" alt=\"\" ><\/div>\n\t\t<\/div>\n\n\t\t<div class=\"relative z-10\">\n\t\t\t\t\t\t\t<h3\n\t\t\t\t\tdata-number=\"34.3%\" class=\"js-stat-number stat-card__title text-text-accent [&amp;&amp;]:lg:text-5xl [&amp;&amp;]:md:text-2xl [&amp;&amp;]:display-large lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"color: #D2F3FA\"\n\t\t\t\t\t\t\t\t\t>\n          34.3%\t\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"dark-mode stat-card__description text-text-primary-aaa subhead-xs lint-ignore\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\tvan de contactcentra meldt dat WFM uit hun kernapplicaties Workforce en Conversation Intelligence de grootste impact heeft gehad op het verloop van agenten.\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t<div\n\t\tclass=\"stat-card relative flex flex-col justify-between background-gradient text-start break-words  swiper-slide min-h-[228px] md:min-h-[240px] xl:!h-[316px] p-c\/xxl md:p-c\/xl xl:p-c\/xxl  xl:col-span-1 xl:row-span-1 md:col-span-1 md:row-span-1 lint-ignore\"\n\t\tstyle=\"background: #080F21;\"\n\t\tdata-aos=fade-up\t>\n\n\t\t\n\t\t<div class=\"flex w-full relative z-10 justify-start\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tstat-card__image aspect-[16\/10] md:w-12 md:h-12 w-8 h-8 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-12.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-12.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/Mask-group-12.png\" alt=\"\" ><\/div>\n\t\t<\/div>\n\n\t\t<div class=\"relative z-10\">\n\t\t\t\t\t\t\t<h3\n\t\t\t\t\tdata-number=\"62%\" class=\"js-stat-number stat-card__title text-text-accent [&amp;&amp;]:lg:text-5xl [&amp;&amp;]:md:text-2xl [&amp;&amp;]:display-large lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"color: #D2F3FA\"\n\t\t\t\t\t\t\t\t\t>\n          62%\t\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"dark-mode stat-card__description text-text-primary-aaa subhead-xs lint-ignore\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\tvan de bedrijven gebruikt AI voor Workforce en Conversation Intelligence use cases.\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Move to previous carousel slide<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Move to next carousel slide<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t\t<\/div>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_ea9c19ec568a7175bd433fe7b8ae93ed\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\tpadding-top: 40px !important;\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 96px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: aangepastepx !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n\n<style>\n\t@media (max-width:1366px) {\n\t\t.six_grid_layout .stat-card__description {\n\t\t\tfont-size: 14px;\n\t\t}\n\n\t\t.six_grid_layout .stat-card__description {\n\t\t\tfont-size: 14px;\n\t\t\tmargin-top: 10px;\n\t\t}\n\t}\n\n\t@media (min-width:767px) {\n\n\t\t.stats-wrapper .six_grid_layout .swiper-wrapper .stat-card:nth-child(1) .js-wrap,\n\t\t.stats-wrapper .six_grid_layout .swiper-wrapper .stat-card:nth-child(4) .js-wrap {\n\t\t\twidth: 60px;\n\t\t\theight: 60px;\n\t\t}\n\n\n\t\t.stats-wrapper .six_grid_layout .swiper-wrapper {\n\t\t\tgrid-template-columns: repeat(8, 1fr) !important;\n\t\t\tgrid-template-rows: repeat(1, 1fr) !important;\n\t\t}\n\n\t\t.stats-wrapper .six_grid_layout .swiper-wrapper .stat-card {\n\t\t\tpadding: 48px 28px;\n\t\t\tjustify-content: start;\n\t\t\tgap: 12px;\n\t\t\tgrid-row: unset !important;\n\t\t}\n\n\t\t.stats-wrapper .six_grid_layout .swiper-wrapper .stat-card:nth-child(4),\n\t\t.stats-wrapper .six_grid_layout .swiper-wrapper .stat-card:nth-child(1) {\n\t\t\tpadding: 28px 48px;\n\t\t}\n\n\t\t.six_grid_layout .stat-card__description {\n\t\t\tfont-weight: 500;\n\t\t\tfont-size: 16px;\n\t\t\tline-height: 140%;\n\t\t\ttext-transform: capitalize;\n\t\t\tletter-spacing: 0.02em;\n\t\t}\n\n\t\tsection.stats-wrapper:has(.six_grid_layout) {\n\t\t\tflex-direction: column;\n\t\t}\n\n\t\tsection.stats-wrapper:has(.six_grid_layout)>div {\n\t\t\twidth: 100%;\n\t\t}\n\n\t\t.stats-wrapper .six_grid_layout .swiper-wrapper .stat-card:nth-child(1) {\n\t\t\tgrid-column: 1 \/ 5 !important;\n\t\t\ttransform: translate(-8px, 0);\n\t\t}\n\n\t\t.stats-wrapper .six_grid_layout .swiper-wrapper .stat-card:nth-child(2) {\n\t\t\tgrid-column: 1 \/ 3 !important;\n\t\t\ttranslate: -8px 0px;\n\t\t}\n\n\t\t.stats-wrapper .six_grid_layout .swiper-wrapper .stat-card:nth-child(3) {\n\t\t\tgrid-column: 3 \/ 5 !important;\n\t\t\ttranslate: -8px 0px;\n\t\t}\n\n\t\t.stats-wrapper .six_grid_layout .swiper-wrapper .stat-card:nth-child(4) {\n\t\t\tgrid-row: 1 !important;\n\t\t\tgrid-column: 5 \/ 9 !important;\n\t\t\ttransform: translate(8px, 0);\n\t\t}\n\n\t\t.stats-wrapper .six_grid_layout .swiper-wrapper .stat-card:nth-child(5) {\n\t\t\tgrid-column: 5 \/ 7 !important;\n\t\t\ttranslate: 8px 0px;\n\t\t}\n\n\t\t.stats-wrapper .six_grid_layout .swiper-wrapper 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!important;\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":231,"featured_media":42473,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-35560","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>De totale economische impact van het Contact Center in 2025 Rapport<\/title>\n<meta name=\"description\" content=\"Download Calabrio&#039;s Total Economic Impact Report 2025 voor datagestuurde inzichten en analyses van de belangrijkste trends die de toekomst van de contactcenterbranche vormgeven.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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