{"id":36216,"date":"2025-09-03T07:25:49","date_gmt":"2025-09-03T07:25:49","guid":{"rendered":"https:\/\/www.calabrio.com\/contact-center-woordenlijst\/wat-is-een-api-application-programming-interface\/"},"modified":"2025-09-03T07:26:51","modified_gmt":"2025-09-03T07:26:51","slug":"wat-is-een-api-application-programming-interface","status":"publish","type":"page","link":"https:\/\/www.calabrio.com\/nl\/contact-center-woordenlijst\/wat-is-een-api-application-programming-interface\/","title":{"rendered":"Wat is een API (Application Programming Interface)?"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_4d6868eae66eac6bb0ac854c28b2b796\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Wat is een API (Application Programming Interface)?<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_4d6868eae66eac6bb0ac854c28b2b796\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t<div class=\"toc  relative lg:sticky lg:top-[-30px] flex flex-col lg:py-c\/xxl gap-c\/l w-full h-max lg:w-[282px]\"  data-aos=\"fade-up\">\n\t\t\t<button\n\t\t\t\tclass=\"py-c\/s body-small text-text-secondary-aa text-start js-jump-ahead hover:text-brand-red\">\n\t\t\t\tJump ahead\n\t\t\t<\/button>\n\t\t\t<ul\n\t\t\t\tclass=\"flex flex-col gap-c\/m pb-c\/l border-b-thin border-stroke-tertiary js-dynamic-nav outer_nav\"><\/ul>\n\t\t\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fcontact-center-woordenlijst%2Fwat-is-een-api-application-programming-interface%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fcontact-center-woordenlijst%2Fwat-is-een-api-application-programming-interface%2F&#038;text=Wat is een API (Application Programming Interface)?\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fcontact-center-woordenlijst%2Fwat-is-een-api-application-programming-interface%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"flex items-center gap-c\/s pt-c\/m pr-c\/m pb-c\/m pl-c\/l border-thin border-stroke-tertiary\">\n\t\t\t<div class=\"grow\">\n\t\t\t\t\t\t\t\t\t<p class=\"body-medium font-medium\">Een demo boeken<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wysiwyg--small text-text-tertiary-aa\">\n\t\t\t\t\t\t<p>Laten we beginnen<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<a\n\t\t\t\t\thref=\"https:\/\/calsandbox.wpengine.com\/book-a-demo\/\"\n\t\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s bg-background-secondary rounded-max text-icon-highlight hover:bg-background-ui-action hover:text-white\"\n\t\t\t\t\taria-label=\"Een demo boeken\"\n\t\t\t\t>\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Een API (Application Programming Interface) is een verzameling regels en protocollen waarmee verschillende softwaretoepassingen met elkaar kunnen communiceren. API&#8217;s geven ontwikkelaars toegang tot specifieke functies of gegevens van een service, wat integratie en functionaliteit op verschillende platforms vergemakkelijkt.<\/p>\n<h2 id=\"2\">API&#8217;s begrijpen<\/h2>\n<p>API&#8217;s dienen als tussenpersonen waardoor verschillende softwaresystemen naadloos met elkaar kunnen samenwerken. Ze defini\u00ebren de methoden en gegevensformaten die applicaties kunnen gebruiken om informatie op te vragen en uit te wisselen. Deze interactie is cruciaal in het huidige onderling verbonden digitale landschap, waarin applicaties vaak afhankelijk zijn van externe services om hun mogelijkheden te vergroten.<\/p>\n<h3 id=\"3\">Soorten API&#8217;s<\/h3>\n<p>API&#8217;s kunnen worden onderverdeeld in verschillende typen op basis van hun toegankelijkheid en gebruik. De meest voorkomende types zijn:<\/p>\n<ul>\n<li><strong>Openbare API&#8217;s:<\/strong> Ook bekend als open API&#8217;s, deze zijn beschikbaar voor ontwikkelaars en applicaties van derden. Ze zijn ontworpen om gemakkelijk toegankelijk te zijn en worden vaak gebruikt om externe integratie te bevorderen.<\/li>\n<li><strong>Besloten API&#8217;s:<\/strong> Deze API&#8217;s worden intern binnen een organisatie gebruikt. Hiermee kunnen verschillende teams of systemen binnen hetzelfde bedrijf veilig communiceren en gegevens delen.<\/li>\n<li><strong>Partner API&#8217;s:<\/strong> Deze API&#8217;s worden gedeeld met specifieke zakelijke partners en worden meestal gebruikt om business-to-business interacties te vergemakkelijken.<\/li>\n<li><strong>Samengestelde API&#8217;s:<\/strong> Deze stellen ontwikkelaars in staat om toegang te krijgen tot meerdere eindpunten in een enkele oproep, waardoor het proces van het ophalen van gegevens uit verschillende bronnen wordt gestroomlijnd.<\/li>\n<\/ul>\n<h3 id=\"4\">Hoe API&#8217;s werken<\/h3>\n<p>API&#8217;s werken via een reeks verzoeken en antwoorden. Wanneer een clientapplicatie toegang wil krijgen tot een service, stuurt het een verzoek naar de API, die het verzoek verwerkt en het juiste antwoord terugstuurt. Deze interactie omvat meestal de volgende stappen:<\/p>\n<ol>\n<li><strong>Verzoek:<\/strong> De clientapplicatie stuurt een verzoek naar het API endpoint, met daarin de gewenste actie en eventueel benodigde parameters.<\/li>\n<li><strong>Verwerking:<\/strong> De API verwerkt het verzoek en werkt zo nodig samen met de server of database.<\/li>\n<li><strong>Antwoord:<\/strong> De API stuurt een antwoord terug naar de client, dat gegevens of een statusbericht kan bevatten dat het succes of de mislukking van het verzoek aangeeft.<\/li>\n<\/ol>\n<h2 id=\"5\">Het belang van API&#8217;s in moderne ontwikkeling<\/h2>\n<p>API&#8217;s spelen een centrale rol in moderne softwareontwikkeling, omdat ze ontwikkelaars in staat stellen om applicaties te bouwen die effici\u00ebnter zijn en over veel functies beschikken. Door gebruik te maken van bestaande services via API&#8217;s kunnen ontwikkelaars zich richten op het maken van unieke functionaliteiten zonder alles vanaf nul te hoeven opbouwen.<\/p>\n<h3 id=\"6\">Functionaliteit verbeteren<\/h3>\n<p>Met API&#8217;s kunnen ontwikkelaars verschillende functionaliteiten in hun applicaties integreren, zoals betalingsverwerking, gegevensopslag en gebruikersauthenticatie. Deze integratie bespaart niet alleen tijd, maar verbetert ook de algehele gebruikerservaring door naadloze toegang te bieden tot verschillende diensten.<\/p>\n<h3 id=\"7\">Innovatie vergemakkelijken<\/h3>\n<p>Met API&#8217;s kunnen ontwikkelaars vrijer experimenteren en innoveren. Ze kunnen verschillende diensten combineren om nieuwe toepassingen of functies te cre\u00ebren, wat leidt tot een dynamischer en concurrerender softwarelandschap. Deze innovatie is cruciaal voor bedrijven die voorop willen blijven lopen in een snel evoluerende markt.<\/p>\n<h2 id=\"8\">API&#8217;s en Calabrio<\/h2>\n<p>Bij Calabrio maken API&#8217;s integraal deel uit van onze oplossingen, waardoor een naadloze integratie met verschillende platforms mogelijk is en de functionaliteit van onze <a href=\"https:\/\/www.calabrio.com\/blog\/schutz-der-kunden-vor-saisonalem-betrug-einsatz-von-wem-zur-staerkung-der-kontaktzentren-von-finanzdienstleistern\/\">tools voor personeelsoptimalisatie<\/a> wordt verbeterd. Door gebruik te maken van API&#8217;s stellen we organisaties in staat om hun <a href=\"https:\/\/www.calabrio.com\/blog\/proteger-les-clients-de-la-fraude-saisonniere-utiliser-wem-pour-renforcer-les-centres-de-contact-des-services-financiers-2\/\">klantinteracties<\/a> te optimaliseren en de algehele operationele effici\u00ebntie te verbeteren.<\/p>\n<h3 id=\"9\">Calabrio&#8217;s API-aanbod<\/h3>\n<p>Calabrio biedt een reeks API&#8217;s die de integratie met onze producten vergemakkelijken, zodat bedrijven hun workflows kunnen aanpassen en hun klantenservice kunnen verbeteren. Onze API&#8217;s ondersteunen verschillende functionaliteiten, waaronder:<\/p>\n<ul>\n<li><strong>Gegevensintegratie:<\/strong> Verbind Calabrio oplossingen met andere bedrijfssystemen om de gegevensstroom en rapportage te stroomlijnen.<\/li>\n<li><strong><a href=\"https:\/\/www.calabrio.com\/blog\/missen-contactcentra-heerlijke-klantgegevens\/\">Real-Time Analytics<\/a>:<\/strong> Toegang tot realtime gegevens en inzichten om snel weloverwogen beslissingen te nemen.<\/li>\n<li><strong>Aangepaste workflows:<\/strong> Cre\u00eber workflows op maat die voldoen aan specifieke bedrijfsbehoeften en verhoog zo de operationele effici\u00ebntie.<\/li>\n<\/ul>\n<h2 id=\"10\">FAQs<\/h2>\n<h3 id=\"11\">Wat is het primaire doel van een API?<\/h3>\n<p>Het primaire doel van een API is om verschillende softwaretoepassingen te laten communiceren en gegevens te laten delen, zodat ontwikkelaars functionaliteiten en diensten naadloos kunnen integreren.<\/p>\n<h3 id=\"12\">Hoe verbeteren API&#8217;s de ontwikkeling van software?<\/h3>\n<p>API&#8217;s verbeteren de ontwikkeling van software door ontwikkelaars in staat te stellen gebruik te maken van bestaande services, tijd en middelen te besparen en tegelijkertijd de creatie van toepassingen met meer mogelijkheden mogelijk te maken.<\/p>\n<h3 id=\"13\">Welke soorten API&#8217;s biedt Calabrio?<\/h3>\n<p>Calabrio biedt verschillende API&#8217;s, waaronder API&#8217;s voor gegevensintegratie, real-time analyses en <a href=\"https:\/\/www.calabrio.com\/blog\/calabrio-acquiert-teleopti-une-mission-commune-pour-humaniser-le-lieu-de-travail\/\">aangepaste workflows<\/a>, die allemaal zijn ontworpen om onze oplossingen voor personeelsoptimalisatie te verbeteren.<\/p>\n<h3 id=\"14\">Zijn API&#8217;s veilig?<\/h3>\n<p>API&#8217;s kunnen veilig zijn, maar de veiligheid ervan hangt af van de juiste implementatie en het juiste beheer. Het is essentieel om authenticatiemethoden en encryptie te gebruiken om gegevens te beschermen die via API&#8217;s worden verzonden.<\/p>\n<h3 id=\"15\">Hoe kunnen bedrijven profiteren van het gebruik van API&#8217;s?<\/h3>\n<p>Bedrijven kunnen profiteren van het gebruik van API&#8217;s door de operationele effici\u00ebntie te verbeteren, de klantervaring te vergroten en innovatie te stimuleren door de integratie van verschillende diensten en functionaliteiten.<\/p>\n<h2>Verbeter uw Contact Center met Calabrio&#8217;s API-integratie<\/h2>\n<p class=\"byword_cta\">Omarm de kracht van API&#8217;s om de prestaties van uw contactcentrum te revolutioneren. Met de naadloze integratie van Calabrio kun je een nieuw niveau van operationele effici\u00ebntie en klanttevredenheid bereiken. Ervaar een verbetering van 19% in antwoordpercentages, een vermindering van 80% in afhandeltijd en een verhoging van 20% in planningseffici\u00ebntie. Laat u niet tegenhouden door complexe systemen of beperkte producten. <a href=\"https:\/\/www.calabrio.com\/nl\/boek-een-demo\/\">Boek vandaag nog een demo<\/a> en stap in de toekomst van contact center excellence met Calabrio.<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t\n\t\t<div class=\"lg:mt-c\/xxl  lg:sticky lg:top-[20px] box-border self-start  blog_card [&#038;_*]:font-primary lg:w-[270px] px-[18px] xl:px-[44px] pt-[44px] rounded-[9px] items-center flex justify-center flex-col gap-[33px]\" style=\"background: url('https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/05\/Group-2085663949-1-1.webp') no-repeat center \/ cover\" \tdata-aos=\"fade-up\" >\n\t\t\t<h2 class=\"text-[25px] leading-[1.2em] text-center text-[#fff] m-0 font-medium  max-w-[230px]\">\n\t\t\t\t<span class=\"\" style=\"color:#B8CAF9;\"> Met   <\/span>\n\t\t\t\tCalabrio ONE,  \t\t\t\t<span class=\"\" style=\"color:#B8CAF9;\"> zul je:\t\t\t\t<\/span>\n\t\t\t<\/h2>\n\t\t\t\t\t\t\t<div class=\"wyswing\n\t\t\t\t\t\t[&#038;_*]:text-white\n\t\t\t\t\t\t[&#038;_ul]:flex [&#038;_ul]:flex-col lg:[&#038;_*]:text-[14px] xl:[&#038;_*]:text-[18px] [&#038;_ul]:items-center [&#038;_ul]:justify-center [&#038;_ul]:m-0 [&#038;_ul]:p-0 [&#038;_ul]:gap-[10px]\n\t\t\t\t\t\t[&#038;_ul]:list-disc \">\n\t\t\t\t\t<ul>\n<li>Medewerkers betrekken<\/li>\n<li>Inzichten activeren<\/li>\n<li>Klantervaring verrijken<\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<a\t\tclass=\"btn-primary\"\n\t\t href=\"https:\/\/www.calabrio.com\/nl\/boek-een-demo\/\" title=\"Boek een demo\" aria-label=\"Boek een demo\" target=\"_blank\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text\">Boek een demo<\/span>\n\t<\/a>\n\n\t\t\t\t\t\t\t<img\n\t\t\t\t\tsrc=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/05\/Product-Hero-2.webp\"\n\t\t\t\t\talt=\"Product-Hero-2\"\n\t\t\t\t\ttitle=\"Product-Hero-2\"\n\t\t\t\t\twidth=\"290\"\n\t\t\t\t\theight=\"137\"\n\t\t\t\t\tloading=\"lazy\"\n\t\t\t\t\tdecoding=\"async\" \/>\n\t\t\t\n\t\t<\/div>\n\n\n\t<\/div> \n<style>\n\t[data-theme-block-id=\"block_e2ab9331a7f5a7ed5bcef5f776eb5ef7\"] {\n\t\t.featured-resources__wrapper {\n\t\t\tbackground-color: #FFFFFF;\n\t\t}\n\n\t\t.featured-resources__header {\n\t\t\tborder-color: #0C1C47;\n\t\t}\n\n\t\t.featured-resources__headline {\n\t\t\tcolor: 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flex flex-col gap-c\/s \" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-3\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/nl\/2022-staat-van-het-contactcenter\/\" aria-label=\"2022 Staat van het Contactcenter\">\n\t\t\t\t\t2022 Staat van het Contactcenter\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t\t\t<div style=\"color: #344679\"\n\t\t\t\t\t\tclass=\"card-resource__caption wysiwyg overflow-ellipsis line-clamp-6 pb-[22px]\"\n\t\t\t\t\t\tdata-aos=\"fade-up\" data-aos-once=\"true\">feb. 10, 2025<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t\t\t\t\t<div class=\"card-resource__footer\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t<a\t\tclass=\"card-resource__link btn-text-link hover:lg:gap-[32px]\"\n\t\t href=\"https:\/\/www.calabrio.com\/nl\/2022-staat-van-het-contactcenter\/\" title=\"Read More\" 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data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Image-1.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Image-1.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Image-1.webp 1136w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Image-1-300x190.webp 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Image-1-1024x649.webp 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Image-1-768x487.webp 768w\" alt=\"\" ><\/div>\n<\/div>\n\t\n\t<div class=\"flex flex-col grow overflow-hidden\" style=\"background-color: #ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow p-c\/l gap-c\/l \">\n\t\t\t\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s \" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-3\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/nl\/2023-staat-van-het-contact-center-rapport\/\" aria-label=\"2023 Staat van het Contact Center-rapport\">\n\t\t\t\t\t2023 Staat van het Contact Center-rapport\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t\t\t<div style=\"color: #344679\"\n\t\t\t\t\t\tclass=\"card-resource__caption wysiwyg overflow-ellipsis line-clamp-6 pb-[22px]\"\n\t\t\t\t\t\tdata-aos=\"fade-up\" data-aos-once=\"true\">feb. 10, 2025<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t\t\t\t\t<div class=\"card-resource__footer\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t<a\t\tclass=\"card-resource__link btn-text-link hover:lg:gap-[32px]\"\n\t\t href=\"https:\/\/www.calabrio.com\/nl\/2023-staat-van-het-contact-center-rapport\/\" title=\"Read More\" aria-label=\"Read More\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore text-text-action\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Read More<\/span>\n\t<\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Move to previous carousel slide<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Move to next carousel slide<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_e2ab9331a7f5a7ed5bcef5f776eb5ef7\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":366,"featured_media":0,"parent":34902,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-36216","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Wat is een API (Application Programming Interface)? | Calabrio<\/title>\n<meta name=\"description\" content=\"API uitgelegd: hoe toepassingsprogramma-interfaces systemen verbinden om gegevens te delen en acties te activeren.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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