{"id":38799,"date":"2025-11-18T11:10:36","date_gmt":"2025-11-18T11:10:36","guid":{"rendered":"https:\/\/www.calabrio.com\/stem-van-de-agent-2025\/"},"modified":"2025-11-20T08:40:02","modified_gmt":"2025-11-20T08:40:02","slug":"stem-van-de-agent-2025","status":"publish","type":"page","link":"https:\/\/www.calabrio.com\/nl\/stem-van-de-agent-2025\/","title":{"rendered":"Stem van de agent 2025"},"content":{"rendered":"<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-columns hero_sec is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h1 class=\"wp-block-heading\" id=\"h-stem-van-de-agent\">Stem van de agent<\/h1>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>In samenwerking met <em>Get Out of Wrap<\/em> ondervroeg Calabrio <strong>540 callcentermedewerkers<\/strong> over hun realiteit. Dit leverde waardevolle inzichten op over empathie, AI en de toekomst van werk.<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-buttons two_button_container is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-25 btn-primary is-style-fill\"><a class=\"wp-block-button__link has-background wp-element-button\" href=\"#GetTheReport\" style=\"border-radius:30px;background-color:#e3120a\">DOWNLOAD HET RAPPORT<\/a><\/div>\n<\/div><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\"><\/div><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<script src=\"https:\/\/fast.wistia.com\/player.js\" async=\"\"><\/script><script src=\"https:\/\/fast.wistia.com\/embed\/srsr4b30db.js\" async=\"\" type=\"module\"><\/script><style>wistia-player[media-id='srsr4b30db']:not(:defined) { background: center \/ contain no-repeat url('https:\/\/fast.wistia.com\/embed\/medias\/srsr4b30db\/swatch'); display: block; filter: blur(5px); padding-top:56.25%; }<\/style> <wistia-player media-id=\"srsr4b30db\" aspect=\"1.7777777777777777\"><\/wistia-player>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n\n\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_c46247f5ba63eb0e34fe472461e3486d\"\n\tstyle=\"background-color: #d2f3fa\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"background-color: #d2f3fa\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\n\t\t\t\t\t\t<h2\t\t\tstyle=\"color: #080F21\"\n\t\t\tclass=\"heading-large text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tHet contactcenter verandert en dat geldt ook voor de agent achter elke interactie.\t\t<\/h2 >\n\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwyg text-navy-40\"\n\t\t\t\tstyle=\"color: #344679\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<p>Het onderzoek van dit jaar laat een beroepsbevolking in transitie zien. Ooit werden contactcenteragenten gezien als een opstapfunctie die gedefinieerd werd door scripts, stress en een hoog verloop, maar tegenwoordig zijn ze probleemoplossers, merkambassadeurs en emotionele ankers op momenten die er echt toe doen.<\/p>\n<p>&nbsp;<\/p>\n<p>Agenten behandelen nu minder transactionele vragen en meer emotioneel geladen gesprekken waar veel op het spel staat &#8211; het soort gesprekken dat bepalend is voor klantloyaliteit. Nu automatisering routinetaken overneemt, zijn empathie en emotionele intelligentie hun grootste troeven geworden. In dit veranderende landschap biedt ons rapport belangrijke inzichten in de ervaring van agenten, waaronder:<\/p>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_c46247f5ba63eb0e34fe472461e3486d\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 24px !important;\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_c46247f5ba63eb0e34fe472461e3486d\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 24px !important;\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n<div\n\tclass=\"icon-card-grid container  layout_2 \"\n\tid=\"\"\n\tdata-aos=\"fade-up\">\n\t<div\n\t\tdata-theme-block-id=\"block_98e63dccb45b8ca821d94989889732f5\"\n\t\tclass=\"icon-wrapper grid grid-cols-1 gap-c\/m lg:gap-l\/xs md:grid-cols-2 lg:grid-cols-3 py-c\/xxl\">\n\t\t\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/11\/marker-pin-06.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/11\/marker-pin-06.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/11\/marker-pin-06.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tOf agenten een toekomst op lange termijn zien in het contactcenter\t<\/h3>\n\t\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/11\/heart-hand.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/11\/heart-hand.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/11\/heart-hand.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tWaarom welzijn nu de ultieme retentiestrategie is\t<\/h3>\n\t\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/11\/atom-01.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/11\/atom-01.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/11\/atom-01.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tWat agenten begrijpen (en niet begrijpen) over AI\t<\/h3>\n\t\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/11\/users-edit.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/11\/users-edit.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/11\/users-edit.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tHoe cultuur, coaching en carri\u00e8repaden de toekomstige beroepsbevolking zullen vormen\t<\/h3>\n\t\n\t<\/div>\n\t<\/div>\n\t\t\t<div class=\"section_footer\" data-aos=\"fade-up\">\n\t\t\t\t\t\t\t<a href=\"#GetTheReport\"  class=\"btn-primary\">Download the report<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\n<\/div>\n\n\t<style>\n\t[data-theme-block-id=\"block_98e63dccb45b8ca821d94989889732f5\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 24px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<style>\n\t\/* 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{\n\t\t\tgrid-template-columns: repeat(2, minmax(0, 1fr));\n\t\t}\n\t}\n\n\t@media (max-width:767px) {\n\t\t.icon-card-grid.layout_2 .icon-wrapper {\n\t\t\tgrid-template-columns: repeat(1, minmax(0, 1fr));\n\t\t}\n\n\t\t.icon-card-grid.layout_2 .js-wrap {\n\t\t\twidth: 50px;\n\t\t}\n\n\t\t.icon-card-grid .section_footer {\n\t\t\tpadding-bottom: 66px;\n\t\t}\n\t}\n<\/style>\n\n\n\n\n<section\n\tid=\"\"\n\tclass=\"stats-wrapper relative grid grid-cols-1 gap-l\/m md:gap-c\/xxl xl:gap-0 py-l\/xxl container xl:flex\"\n\tdata-aos=\"fade-up\"\n\tdata-theme-block-id=\"block_e5a4c1187b3bf762d5fa38cda8d1b7d2\">\n\n\t\t\t<div class=\"absolute hidden\tlg:flex top-[47.85%] left-0\">\n\t\t\t<svg width=\"187\" height=\"362\" viewBox=\"0 0 187 362\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<line y1=\"-0.314589\" x2=\"233\" y2=\"-0.314589\" transform=\"matrix(1 1.38236e-07 1.80745e-07 -1 -46 360)\" stroke=\"#C4CDE3\" stroke-width=\"0.629177\"\/>\n<line y1=\"-0.314589\" x2=\"233\" 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swiper--margin-left\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1.25,\"spaceBetween\":8,\"enabled\":true,\"breakpoints\":{\"744\":{\"enabled\":false}},\"slidesOffsetAfter\":8,\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"}}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper grid grid-cols-2 md:grid-rows-2 gap-0 md:gap-c\/s [&amp;_.swiper-slide]:!flex lg:!h-auto\">\n\t\n\t<div\n\t\tclass=\"stat-card relative flex flex-col justify-between background-gradient text-start break-words  swiper-slide min-h-[228px] md:min-h-[240px] xl:!h-[316px] p-c\/xxl md:p-c\/xl xl:p-c\/xxl  xl:col-span-2 xl:row-span-1 md:col-span-1 md:row-span-2 lint-ignore\"\n\t\tstyle=\"background: #080F21;\"\n\t\tdata-aos=fade-up\t>\n\n\t\t\n\t\t<div class=\"flex w-full relative z-10 justify-start\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tstat-card__image aspect-[16\/10] lg:w-12 lg:h-12 md:w-16 md:h-16 w-8 h-8 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-6.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-6.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-6.png\" alt=\"\" ><\/div>\n\t\t<\/div>\n\n\t\t<div class=\"relative z-10\">\n\t\t\t\t\t\t\t<h3\n\t\t\t\t\tdata-number=\"75%\" class=\"js-stat-number stat-card__title text-text-accent [&amp;&amp;]:display-large [&amp;&amp;]:md:text-6xl [&amp;&amp;]:lg:text-8xl lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"color: #D2F3FA\"\n\t\t\t\t\t\t\t\t\t>\n          75%\t\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"dark-mode stat-card__description text-text-primary-aaa subhead-xs lint-ignore\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\tvan de agenten zou hun baan aanbevelen aan een vriend &#8211; een teken dat ze steeds trotser worden op hun beroep.  \t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t<div\n\t\tclass=\"stat-card relative flex flex-col justify-between background-gradient text-start break-words  swiper-slide min-h-[228px] md:min-h-[240px] xl:!h-[316px] p-c\/xxl md:p-c\/xl xl:p-c\/xxl  xl:col-span-1 xl:row-span-1 md:col-span-1 md:row-span-1 lint-ignore\"\n\t\tstyle=\"background: #080F21;\"\n\t\tdata-aos=fade-up\t>\n\n\t\t\n\t\t<div class=\"flex w-full relative z-10 justify-start\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tstat-card__image aspect-[16\/10] md:w-12 md:h-12 w-8 h-8 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-6-1.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-6-1.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-6-1.png\" alt=\"\" ><\/div>\n\t\t<\/div>\n\n\t\t<div class=\"relative z-10\">\n\t\t\t\t\t\t\t<h3\n\t\t\t\t\tdata-number=\"52%\" class=\"js-stat-number stat-card__title text-text-accent [&amp;&amp;]:lg:text-5xl [&amp;&amp;]:md:text-2xl [&amp;&amp;]:display-large lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"color: #D2F3FA\"\n\t\t\t\t\t\t\t\t\t>\n          52%\t\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"dark-mode stat-card__description text-text-primary-aaa subhead-xs lint-ignore\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\tvan de agenten kreeg de afgelopen 12 maanden een loonsverhoging &#8211; een scherpe daling ten opzichte van 79% vorig jaar.  \t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t<div\n\t\tclass=\"stat-card relative flex flex-col justify-between background-gradient text-start break-words  swiper-slide min-h-[228px] md:min-h-[240px] xl:!h-[316px] p-c\/xxl md:p-c\/xl xl:p-c\/xxl  xl:col-span-1 xl:row-span-1 md:col-span-1 md:row-span-1 lint-ignore\"\n\t\tstyle=\"background: #080F21;\"\n\t\tdata-aos=fade-up\t>\n\n\t\t\n\t\t<div class=\"flex w-full relative z-10 justify-start\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tstat-card__image aspect-[16\/10] md:w-12 md:h-12 w-8 h-8 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-7-1.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-7-1.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-7-1.png\" alt=\"\" ><\/div>\n\t\t<\/div>\n\n\t\t<div class=\"relative z-10\">\n\t\t\t\t\t\t\t<h3\n\t\t\t\t\tdata-number=\"11%\" class=\"js-stat-number stat-card__title text-text-accent [&amp;&amp;]:lg:text-5xl [&amp;&amp;]:md:text-2xl [&amp;&amp;]:display-large lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"color: #D2F3FA\"\n\t\t\t\t\t\t\t\t\t>\n          11%\t\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"dark-mode stat-card__description text-text-primary-aaa subhead-xs lint-ignore\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\tvan de agenten zegt dat hun baan helemaal niet stressvol is &#8211; dit benadrukt de toenemende druk van klantgericht werk.\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t<div\n\t\tclass=\"stat-card relative flex flex-col justify-between background-gradient text-start break-words  swiper-slide min-h-[228px] md:min-h-[240px] xl:!h-[316px] p-c\/xxl md:p-c\/xl xl:p-c\/xxl  xl:col-span-2 xl:row-span-1 md:col-span-1 md:row-span-2 lint-ignore\"\n\t\tstyle=\"background: #080F21;\"\n\t\tdata-aos=fade-up\t>\n\n\t\t\n\t\t<div class=\"flex w-full relative z-10 justify-start\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tstat-card__image aspect-[16\/10] lg:w-12 lg:h-12 md:w-16 md:h-16 w-8 h-8 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-9.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-9.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-9.png\" alt=\"\" ><\/div>\n\t\t<\/div>\n\n\t\t<div class=\"relative z-10\">\n\t\t\t\t\t\t\t<h3\n\t\t\t\t\tdata-number=\"#1\" class=\"js-stat-number stat-card__title text-text-accent [&amp;&amp;]:display-large [&amp;&amp;]:md:text-6xl [&amp;&amp;]:lg:text-8xl lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"color: #D2F3FA\"\n\t\t\t\t\t\t\t\t\t>\n          #1\t\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"dark-mode stat-card__description text-text-primary-aaa subhead-xs lint-ignore\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\tRedenen waarom agenten overwegen te vertrekken: salaris en voordelen, in combinatie met stressvolle werkdruk en burn-out.  \t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t<div\n\t\tclass=\"stat-card relative flex flex-col justify-between background-gradient text-start break-words  swiper-slide min-h-[228px] md:min-h-[240px] xl:!h-[316px] p-c\/xxl md:p-c\/xl xl:p-c\/xxl  xl:col-span-1 xl:row-span-1 md:col-span-1 md:row-span-1 lint-ignore\"\n\t\tstyle=\"background: #080F21;\"\n\t\tdata-aos=fade-up\t>\n\n\t\t\n\t\t<div class=\"flex w-full relative z-10 justify-start\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tstat-card__image aspect-[16\/10] md:w-12 md:h-12 w-8 h-8 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-8-1.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-8-1.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-8-1.png\" alt=\"\" ><\/div>\n\t\t<\/div>\n\n\t\t<div class=\"relative z-10\">\n\t\t\t\t\t\t\t<h3\n\t\t\t\t\tdata-number=\"70%\" class=\"js-stat-number stat-card__title text-text-accent [&amp;&amp;]:lg:text-5xl [&amp;&amp;]:md:text-2xl [&amp;&amp;]:display-large lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"color: #D2F3FA\"\n\t\t\t\t\t\t\t\t\t>\n          70%\t\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"dark-mode stat-card__description text-text-primary-aaa subhead-xs lint-ignore\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\tvan de agenten krijgt minstens \u00e9\u00e9n keer per maand coaching of training\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t<div\n\t\tclass=\"stat-card relative flex flex-col justify-between background-gradient text-start break-words  swiper-slide min-h-[228px] md:min-h-[240px] xl:!h-[316px] p-c\/xxl md:p-c\/xl xl:p-c\/xxl  xl:col-span-1 xl:row-span-1 md:col-span-1 md:row-span-1 lint-ignore\"\n\t\tstyle=\"background: #080F21;\"\n\t\tdata-aos=fade-up\t>\n\n\t\t\n\t\t<div class=\"flex w-full relative z-10 justify-start\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tstat-card__image aspect-[16\/10] md:w-12 md:h-12 w-8 h-8 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-9-1.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-9-1.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Mask-group-9-1.png\" alt=\"\" ><\/div>\n\t\t<\/div>\n\n\t\t<div class=\"relative z-10\">\n\t\t\t\t\t\t\t<h3\n\t\t\t\t\tdata-number=\"Empathie\" class=\"js-stat-number stat-card__title text-text-accent [&amp;&amp;]:lg:text-5xl [&amp;&amp;]:md:text-2xl [&amp;&amp;]:display-large lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"color: #D2F3FA\"\n\t\t\t\t\t\t\t\t\t>\n          Empathie\t\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"dark-mode stat-card__description text-text-primary-aaa subhead-xs lint-ignore\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\tHet gebied waar volgens de agenten de minste verbetering nodig was.\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Move to previous carousel slide<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Move to next carousel slide<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t\t<\/div>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_e5a4c1187b3bf762d5fa38cda8d1b7d2\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\tpadding-top: 40px !important;\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 60px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: aangepastepx !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n\n<style>\n\t@media (max-width:1366px) {\n\t\t.six_grid_layout .stat-card__description {\n\t\t\tfont-size: 14px;\n\t\t}\n\n\t\t.six_grid_layout .stat-card__description {\n\t\t\tfont-size: 14px;\n\t\t\tmargin-top: 10px;\n\t\t}\n\t}\n\n\t@media (min-width:767px) {\n\n\t\t.stats-wrapper .six_grid_layout .swiper-wrapper .stat-card:nth-child(1) .js-wrap,\n\t\t.stats-wrapper .six_grid_layout .swiper-wrapper .stat-card:nth-child(4) .js-wrap {\n\t\t\twidth: 60px;\n\t\t\theight: 60px;\n\t\t}\n\n\n\t\t.stats-wrapper .six_grid_layout .swiper-wrapper {\n\t\t\tgrid-template-columns: repeat(8, 1fr) !important;\n\t\t\tgrid-template-rows: repeat(1, 1fr) !important;\n\t\t}\n\n\t\t.stats-wrapper .six_grid_layout .swiper-wrapper .stat-card {\n\t\t\tpadding: 48px 28px;\n\t\t\tjustify-content: start;\n\t\t\tgap: 12px;\n\t\t\tgrid-row: unset !important;\n\t\t}\n\n\t\t.stats-wrapper .six_grid_layout .swiper-wrapper .stat-card:nth-child(4),\n\t\t.stats-wrapper .six_grid_layout .swiper-wrapper .stat-card:nth-child(1) {\n\t\t\tpadding: 28px 48px;\n\t\t}\n\n\t\t.six_grid_layout .stat-card__description {\n\t\t\tfont-weight: 500;\n\t\t\tfont-size: 16px;\n\t\t\tline-height: 140%;\n\t\t\ttext-transform: capitalize;\n\t\t\tletter-spacing: 0.02em;\n\t\t}\n\n\t\tsection.stats-wrapper:has(.six_grid_layout) {\n\t\t\tflex-direction: column;\n\t\t}\n\n\t\tsection.stats-wrapper:has(.six_grid_layout)>div {\n\t\t\twidth: 100%;\n\t\t}\n\n\t\t.stats-wrapper .six_grid_layout .swiper-wrapper .stat-card:nth-child(1) {\n\t\t\tgrid-column: 1 \/ 5 !important;\n\t\t\ttransform: translate(-8px, 0);\n\t\t}\n\n\t\t.stats-wrapper .six_grid_layout .swiper-wrapper .stat-card:nth-child(2) {\n\t\t\tgrid-column: 1 \/ 3 !important;\n\t\t\ttranslate: -8px 0px;\n\t\t}\n\n\t\t.stats-wrapper .six_grid_layout .swiper-wrapper .stat-card:nth-child(3) {\n\t\t\tgrid-column: 3 \/ 5 !important;\n\t\t\ttranslate: -8px 0px;\n\t\t}\n\n\t\t.stats-wrapper .six_grid_layout .swiper-wrapper .stat-card:nth-child(4) {\n\t\t\tgrid-row: 1 !important;\n\t\t\tgrid-column: 5 \/ 9 !important;\n\t\t\ttransform: translate(8px, 0);\n\t\t}\n\n\t\t.stats-wrapper .six_grid_layout .swiper-wrapper .stat-card:nth-child(5) {\n\t\t\tgrid-column: 5 \/ 7 !important;\n\t\t\ttranslate: 8px 0px;\n\t\t}\n\n\t\t.stats-wrapper .six_grid_layout .swiper-wrapper .stat-card:nth-child(6) {\n\t\t\tgrid-column: 7 \/ 9;\n\t\t\ttranslate: 8px 0px;\n\t\t}\n\n\t}\n<\/style>\n\n\n\t<section\n\t\tclass=\"container py-l\/m overflow-hidden\"\n\t\tdata-theme-block-id=\"block_12a74702f00bb1871dc6ec549ef4e6bc\"\n\t\tid=\"img_with_text\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t<div class=\"block w-[calc(100vw)] lg:w-full -ml-page-margin lg:-ml-0\">\n\t\t\t\n\t<section\n\tclass=\"swiper  swiper--navigation-rounded swiper--margin-two-sides swiper--md-hide-navigation\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1.11,\"spaceBetween\":16,\"breakpoints\":{\"680\":{\"slidesPerView\":2.24},\"744\":{\"enabled\":false},\"1024\":{\"enabled\":false}},\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"},\"navCenteredImage\":true}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper md:flex-col md:gap-0 md:pl-0 lg:flex-col lg:pl-0\">\n\t\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 md:flex-row-reverse\">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:py-l\/m xl:pr-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col gap-c\/m md:gap-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h5\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t\tclass=\"heading-small\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\tEvoluerende percepties: Een beroepsbevolking in transitie\t\t\t<\/h5>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"wysiwyg text-navy-40 pb-l\/xs\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tstyle=\"color: #344679\">\n\t\t\t\t\t<p>De rol van de contactcenteragent wordt opnieuw bekeken. Ooit werd het gekenmerkt door stress en een hoog verloop, maar nu wordt het gezien als een bekwame, zinvolle carri\u00e8re gebaseerd op empathie en verbondenheid. 75% van de agenten zou hun baan aanbevelen aan een vriend en 68% zegt trots te zijn om in deze branche te werken. Nu automatisering routinetaken vermindert, krijgen agenten meer ruimte om zich te richten op creativiteit, het oplossen van problemen en klantenzorg. Toch blijft een op de drie onzeker over hun toekomst op lange termijn &#8211; wat aantoont dat duidelijkere carri\u00e8regroei en meer erkenning de sleutel zijn om vooruitgang te blijven boeken.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n<div class=\"relative w-full md:w-[50%] lg:w-[49%]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\t aspect-[280\/313] md:aspect-[372\/588] lg:aspect-square max-w-[588px] image--cover\t\" data-module=\"image\" data-aos=fade-up data-aos-delay=100>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/11\/1-1.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/11\/1-1.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/11\/1-1.jpg 1000w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/11\/1-1-300x300.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/11\/1-1-150x150.jpg 150w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/11\/1-1-768x768.jpg 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/11\/1-1-600x600.jpg 600w\" alt=\"\" ><\/div>\n\t\n\t<\/div>\n<\/div>\n<\/div>\n\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 \">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:p-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col gap-c\/m md:gap-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h5\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t\tclass=\"heading-small\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\tDe kosten van zorg: Empathie in het tijdperk van AI\t\t\t<\/h5>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"wysiwyg text-navy-40 pb-l\/xs\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tstyle=\"color: #344679\">\n\t\t\t\t\t<p>AI heeft agenten niet vervangen, maar ze onmisbaarder gemaakt. Terwijl automatisering routinetaken overneemt, zijn agenten de emotionele kern van de klantervaring geworden, waarop vertrouwd wordt voor empathie, verbinding en kalmte onder druk. Maar die kracht komt met spanning. Slechts 11% van de agenten zegt dat hun baan niet erg stressvol is, terwijl velen veerkracht en stressmanagement als het belangrijkste verbeterpunt aanwijzen. Burn-out en werkdruk staan nu samen bovenaan als redenen waarom agenten overwegen hun functie op te geven.<\/p>\n<p>&nbsp;<\/p>\n<p>En terwijl 75% van de agenten empathie ziet als het gebied waarin ze het minst getraind moeten worden, blijkt uit ons <a href=\"https:\/\/www.calabrio.com\/nl\/staat-van-het-contactcenter-2025\/\">onderzoek State of the Contact Center<\/a> dat leiders dit zien als het gebied waar het het meest aan schort, wat een groeiende kloof blootlegt tussen vertrouwen en ondersteuning.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n<div class=\"relative w-full md:w-[50%] lg:w-[49%]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\t aspect-[280\/313] md:aspect-[372\/588] lg:aspect-square max-w-[588px] image--cover\t\" data-module=\"image\" data-aos=fade-up data-aos-delay=100>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/11\/2-2.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/11\/2-2.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/11\/2-2.jpg 1000w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/11\/2-2-300x300.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/11\/2-2-150x150.jpg 150w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/11\/2-2-768x768.jpg 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/11\/2-2-600x600.jpg 600w\" alt=\"\" ><\/div>\n\t\n\t<\/div>\n<\/div>\n<\/div>\n\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 md:flex-row-reverse\">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:py-l\/m xl:pr-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col gap-c\/m md:gap-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h5\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t\tclass=\"heading-small\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\tDe AI-kenniskloof: nieuwsgierigheid ontmoet voorzichtigheid  \t\t\t<\/h5>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"wysiwyg text-navy-40 pb-l\/xs\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tstyle=\"color: #344679\">\n\t\t\t\t\t<p>AI is overal in het contactcenter, maar het begrip heeft geen gelijke tred gehouden. Slechts 35% van de agenten weet welke tools AI gebruiken in hun contactcenter, en hoewel 44% het nuttig vindt, blijven velen onzeker over de rol ervan. Agenten verzetten zich niet &#8211; ze zijn onzeker. Ze willen duidelijkheid, transparantie en training om de technologie te vertrouwen en er optimaal gebruik van te maken.<\/p>\n<p>&nbsp;<\/p>\n<p>Meer dan 60% van Gen Z en Millennials gebruikt al tools zoals ChatGPT of Gemini, maar zij zijn ook het meest bezorgd over de impact van AI. Oudere generaties blijven op hun hoede of haken af. Om deze kloof te dichten moeten we agenten ontmoeten waar ze zijn, met op maat gemaakte opleidingen en open communicatie die AI positioneren als een bondgenoot, niet als een bedreiging.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n<div class=\"relative w-full md:w-[50%] lg:w-[49%]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\t aspect-[280\/313] md:aspect-[372\/588] lg:aspect-square max-w-[588px] image--cover\t\" data-module=\"image\" data-aos=fade-up data-aos-delay=100>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/11\/3-1.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/11\/3-1.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/11\/3-1.jpg 1000w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/11\/3-1-300x300.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/11\/3-1-150x150.jpg 150w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/11\/3-1-768x768.jpg 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/11\/3-1-600x600.jpg 600w\" alt=\"\" ><\/div>\n\t\n\t<\/div>\n<\/div>\n<\/div>\n\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 \">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:p-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col gap-c\/m md:gap-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h5\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t\tclass=\"heading-small\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\tWanneer het salaris niet kan stijgen, moeten ondersteuning en groei dat wel doen\t\t\t<\/h5>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"wysiwyg text-navy-40 pb-l\/xs\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tstyle=\"color: #344679\">\n\t\t\t\t\t<p>Nu de loonsverhogingen afnemen (52%, een daling ten opzichte van 79%), is wat agenten echt betrokken houdt hoe gesteund ze zich voelen. Ondersteunend leiderschap staat nu op gelijke hoogte met eerlijk loon (59%) als geluksfactor, wat bewijst dat verbondenheid en zorg echt gewicht in de schaal kunnen leggen wanneer budgetten dat niet kunnen.<\/p>\n<p>&nbsp;<\/p>\n<p>De gegevens laten vooruitgang zien: meer regelmatige een-op-een gesprekken (67%), consistente coaching (70%) en goedgekeurde verlofaanvragen (77%), signalen van groeiend vertrouwen en empathie. Maar wanneer het loon niet verder kan gaan, moet de gelegenheid dat wel doen. Duidelijke carri\u00e8repaden, erkenning en ontwikkeling zijn de redenen waarom banen veranderen in duurzame carri\u00e8res.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n<div class=\"relative w-full md:w-[50%] lg:w-[49%]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\t aspect-[280\/313] md:aspect-[372\/588] lg:aspect-square max-w-[588px] image--cover\t\" data-module=\"image\" data-aos=fade-up data-aos-delay=100>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/11\/4-2.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/11\/4-2.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/11\/4-2.jpg 1000w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/11\/4-2-300x300.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/11\/4-2-150x150.jpg 150w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/11\/4-2-768x768.jpg 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/11\/4-2-600x600.jpg 600w\" alt=\"\" ><\/div>\n\t\n\t<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Move to previous carousel slide<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Move to next carousel slide<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t<\/div>\n\t<\/section>\n\t<style>\n\t[data-theme-block-id=\"block_12a74702f00bb1871dc6ec549ef4e6bc\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\tpadding-top: aangepastepx !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: aangepastepx !important;\n\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n\n<section\n\tid=\"GetTheReport\"\n\tclass=\"flex flex-col lg:flex-row justify-center items-stretch\"\n\tdata-theme-block-id=\"block_460deeb9084362d9984986d411c1753e\"\n\tdata-aos=\"fade-up\"\n>\n\t\t<div\n\t\tclass=\"hero-with-form__left w-full lg:w-1\/2\"\n\t\tstyle=\"\"\n\t>\n\t\t\t\t\t<div class=\"p-l\/xxl md:px-c\/xxl md:py-0 lg:p-c\/xxl lg:my-l\/m\">\n\t\t\t\t<div class=\"flex flex-col gap-c\/l md:py-l\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<h2 style=\"color: #080F21\"\n\t\t\t\t\tclass=\"heading-medium text-center\">\n\t\t\t\t\t\tDownload uw exemplaar  \t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div style=\"color: #344679\" class=\"wysiwyg text-center\">\n\t\t\t\t\t\t<p>Werk samen met ons aan een toekomst waarin het contactcenter niet zomaar een baan is, maar een carri\u00e8re waar agenten echt trots op kunnen zijn.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\n\t\t\t<div\n\t\t\tclass=\"w-full lg:w-1\/2 flex items-center hero-with-form__right\"\n\t\t\tstyle=\"background-color: #FFFFFF\"\n\t\t>\n\t\t\t<iframe src=\"https:\/\/marketing.calabrio.com\/l\/1043281\/2025-11-19\/5bjclq\" width=\"100%\" height=\"650\" type=\"text\/html\" frameborder=\"0\" allowtransparency=\"true\" style=\"border: 0\"><\/iframe>\t\t<\/div>\n\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_460deeb9084362d9984986d411c1753e\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n","protected":false},"excerpt":{"rendered":"<p>Stem van de agent In samenwerking met Get Out of Wrap ondervroeg Calabrio 540 callcentermedewerkers over hun realiteit. Dit leverde waardevolle inzichten op over empathie, AI en de toekomst van werk.<\/p>\n","protected":false},"author":231,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-38799","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Verslag over de stem van de agent: Inzichten in AI &amp; de toekomst van CX | Calabrio<\/title>\n<meta name=\"description\" content=\"Download het rapport Stem van de agent. Ontdek krachtige inzichten over AI, empathie en de toekomst van werk in onze wereldwijde enqu\u00eate onder contactcenteragenten.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calabrio.com\/nl\/stem-van-de-agent-2025\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Stem van de agent 2025\" \/>\n<meta property=\"og:description\" content=\"Stem van de agent In samenwerking met Get Out of Wrap ondervroeg Calabrio 540 callcentermedewerkers over hun realiteit. 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