{"id":25570,"date":"2020-03-06T10:45:55","date_gmt":"2020-03-06T10:45:55","guid":{"rendered":"https:\/\/www.calabrio.com\/nl\/blog\/getting-to-why-hoe-superior-propane-de-klantenbinding-verhoogde-door-de-procesuitdagingen-van-het-contact-center-te-elimineren\/"},"modified":"2025-10-24T11:38:21","modified_gmt":"2025-10-24T11:38:21","slug":"getting-to-why-hoe-superior-propane-de-klantenbinding-verhoogde-door-de-procesuitdagingen-van-het-contact-center-te-elimineren","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/nl\/blog\/getting-to-why-hoe-superior-propane-de-klantenbinding-verhoogde-door-de-procesuitdagingen-van-het-contact-center-te-elimineren\/","title":{"rendered":"Getting to Why: Hoe Superior Propane de klantenbinding verhoogde door de procesuitdagingen van het Contact Center te elimineren"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_18f7499c45f5866c87688a26d445cf2b\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Geen onderdeel van een categorie <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Getting to Why: Hoe Superior Propane de klantenbinding verhoogde door de procesuitdagingen van het Contact Center te elimineren<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_18f7499c45f5866c87688a26d445cf2b\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fgetting-to-why-hoe-superior-propane-de-klantenbinding-verhoogde-door-de-procesuitdagingen-van-het-contact-center-te-elimineren%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fgetting-to-why-hoe-superior-propane-de-klantenbinding-verhoogde-door-de-procesuitdagingen-van-het-contact-center-te-elimineren%2F&#038;text=Getting to Why: Hoe Superior Propane de klantenbinding verhoogde door de procesuitdagingen van het Contact Center te elimineren\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fgetting-to-why-hoe-superior-propane-de-klantenbinding-verhoogde-door-de-procesuitdagingen-van-het-contact-center-te-elimineren%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Nu de interactievolumes en klantverwachtingen explosief toenemen, kunnen de effici\u00ebntie en effectiviteit van de processen van een contactcentrum zowel de vreugde als de ondergang betekenen voor de klanttevredenheid.<\/p>\n<p>&nbsp;<\/p>\n<p>Daarom herziet en verbetert Canada&#8217;s grootste propaanleverancier sinds 1951 &#8211; Superior<a href=\"https:\/\/www.superiorpropane.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Propane &#8211; voortdurend<\/a>de operationele processen die door zijn contactcentra worden gebruikt. En wanneer ze gebieden zien die voor verbetering vatbaar zijn, handelen ze snel.<\/p>\n<p>&nbsp;<\/p>\n<p>Dat is precies wat er gebeurde toen de contactcenters van Superior Propane, die telefoontjes, e-mails, faxen en vragen van klanten via het &#8220;<sup>mySUPERIORTM<\/sup>&#8221; webportaal verwerken, de klantenbinding wilden verhogen en de gemiddelde afhandeltijd (AHT) wilden verlagen: ze schakelden <a href=\"https:\/\/www.calabrio.com\/nl\/producten\/interactie-analyse\/\">Calabrio Analytics<\/a> in om een diepgaand inzicht te krijgen in hoe de huidige processen de klantervaring be\u00efnvloedden.<\/p>\n<p>&nbsp;<\/p>\n<p>Wat ze ontdekten waren de mogelijkheden om de empowerment van agenten te vergroten, een aantal belangrijke processen te verbeteren en de training van agenten te verbeteren. En dat is precies wat ze deden.<\/p>\n<p>&nbsp;<\/p>\n<p>Bijvoorbeeld:<\/p>\n<ul>\n<li>Dankzij een vernieuwd en gestroomlijnd interactief voice response (IVR)-systeem kunnen bellers die hun service willen opzeggen sneller de goed opgeleide, mondigere Customer Care-medewerkers bereiken die bevoegd zijn om met hen te onderhandelen.<\/li>\n<li>Als een levering wordt gemist, kunnen agenten klanten nu veel eerder op de dag proactief op de hoogte stellen.<\/li>\n<li>Om de klantervaring te stroomlijnen en historische context en continu\u00efteit te behouden, worden bellers die herhaaldelijk bellen telkens met dezelfde agent verbonden.<\/li>\n<li>Agenten kunnen beginnen met het invullen van nieuwe logsjablonen zodra ze contact maken met een klant.<\/li>\n<li>Een nieuw peer-to-peer model zorgt ervoor dat agenten met elkaar samenwerken, zodat ze gemakkelijker tips en inzichten kunnen uitwisselen.<\/li>\n<li>Zowel nieuwe als bestaande agenten krijgen les in bewezen manieren om hun productiviteit te verhogen.<\/li>\n<\/ul>\n<p>Verbeteringen zoals deze resulteerden in onmiddellijke, tastbare bedrijfswaarde voor Superior Propane, en daarom hebben we het bedrijf uitgeroepen tot een van de winnaars <a href=\"https:\/\/www.calabrio.com\/de\/press\/calabrio-gibt-die-gewinner-der-one-awards-und-des-analyse-wettbewerbs-auf-der-global-conference-bekannt\/\">in Calabrio&#8217;s inaugurele Analytics Awards-wedstrijd die eind 2019<\/a> werd gehouden.<\/p>\n<p>&nbsp;<\/p>\n<p>Het eerstelijnspersoneel van het bedrijf verbeterde bijvoorbeeld de FCR (First Contact Resolution) drastisch binnen slechts drie maanden na het doorvoeren van de veranderingen. En nieuwkomers voldoen nu binnen een paar weken aan de vereiste AHT, in tegenstelling tot de maanden die het voorheen kostte.<\/p>\n<p>&nbsp;<\/p>\n<p>&#8220;Door onze AHT met slechts 30 seconden per gesprek te verlagen, kunnen we dagelijks 150 vragen van klanten beantwoorden met hetzelfde team, waardoor onze klantervaring verbetert&#8221;, zegt <a href=\"https:\/\/www.linkedin.com\/in\/alex-wozniak-ca\/?originalSubdomain=ca\" target=\"_blank\" rel=\"noopener noreferrer\">Alex Wozniak<\/a>, directeur klantervaring van Superior Propane.<\/p>\n<p>&nbsp;<\/p>\n<p>Dus hoe hebben ze het gedaan? Alex dankt de desktop- en spraakanalysemogelijkheden van Calabrio aan het feit dat ze Superior Propane hebben geholpen om snel en diepgaand inzicht te krijgen in de manier waarop de huidige processen hun klantervaring be\u00efnvloeden.<\/p>\n<p>&nbsp;<\/p>\n<h2>Calabrio Desktop &amp; Spraakanalyse: Processen verbeteren voor een betere klantervaring<\/h2>\n<p>Met behulp van Calabrio&#8217;s desktop analytics dook Superior Propane in zijn AHT en vond al snel drie gebieden die voor verbetering vatbaar waren:<\/p>\n<ul>\n<li>Agenten moesten arbeidsintensieve gesprekslogsjablonen gebruiken, dus ze vulden de logs meestal in na het be\u00ebindigen van de gesprekken in plaats van tijdens de gesprekken, zoals de bedoeling was.<\/li>\n<li>Agenten deden soms werk na een oproep in plaats van zich bezig te houden met taken met een hogere prioriteit.<\/li>\n<li>Sommige agenten gebruikten systemen of hulpmiddelen die hun productiviteit in de weg stonden.<\/li>\n<\/ul>\n<p>Vervolgens heeft Superior Propane met behulp van Calabrio&#8217;s spraakanalyse de belangrijkste termen ge\u00efdentificeerd die risicoklanten gebruiken, termen als &#8220;Ik stap over naar een andere leverancier&#8221; of &#8220;propaanprijzen&#8221;. En vervolgens identificeerden ze manieren om in te grijpen bij deze klanten, ze beter te behouden en de klantervaring van goed naar geweldig te brengen.<\/p>\n<p>&nbsp;<\/p>\n<p>Wat Superior Propane deed is een uitstekend voorbeeld van het extra inzicht dat kan worden verkregen door desktopanalyse te combineren met spraakanalyse. En het is zeker prijswaardig.<\/p>\n<p>&nbsp;<\/p>\n<p>Gefeliciteerd, Superior Propane!<\/p>\n<p>&nbsp;<\/p>\n<p>Ontdek precies hoe Superior Propane actie ondernam op basis van de bevindingen van Calabrio Analytics om de klantenbinding te verbeteren en zijn agenten meer mogelijkheden te geven. Lees het &#8220;<a href=\"https:\/\/info.calabrio.com\/2019-Calabrio-Analytics-Success-Stories\">3 bekroonde succesverhalen over Workforce Optimization (WFO) Analytics<\/a>&#8221; Ebook.<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":252,"featured_media":25572,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[50],"tags":[],"blog-languages":[],"class_list":["post-25570","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-geen-onderdeel-van-een-categorie"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Getting to Why: Hoe Superior Propane de klantenbinding verhoogde door de procesuitdagingen van het Contact Center te elimineren | Calabrio<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calabrio.com\/nl\/blog\/getting-to-why-hoe-superior-propane-de-klantenbinding-verhoogde-door-de-procesuitdagingen-van-het-contact-center-te-elimineren\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Getting to Why: Hoe Superior Propane de klantenbinding verhoogde door de procesuitdagingen van het Contact Center te elimineren\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.calabrio.com\/nl\/blog\/getting-to-why-hoe-superior-propane-de-klantenbinding-verhoogde-door-de-procesuitdagingen-van-het-contact-center-te-elimineren\/\" \/>\n<meta property=\"og:site_name\" content=\"Calabrio\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664\" \/>\n<meta property=\"article:published_time\" content=\"2020-03-06T10:45:55+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-24T11:38:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2020\/03\/blog-78.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Magnus Geverts\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@calabrio\" \/>\n<meta name=\"twitter:site\" content=\"@calabrio\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Magnus Geverts\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minuut\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/blog\\\/getting-to-why-hoe-superior-propane-de-klantenbinding-verhoogde-door-de-procesuitdagingen-van-het-contact-center-te-elimineren\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/blog\\\/nl\\\/getting-to-why-hoe-superior-propane-de-klantenbinding-verhoogde-door-de-procesuitdagingen-van-het-contact-center-te-elimineren\\\/\"},\"author\":{\"name\":\"Magnus Geverts\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/person\\\/d1cd1c2f5297aa02319a05846f8fa5f9\"},\"headline\":\"Getting to Why: Hoe Superior Propane de klantenbinding verhoogde door de procesuitdagingen van het Contact Center te elimineren\",\"datePublished\":\"2020-03-06T10:45:55+00:00\",\"dateModified\":\"2025-10-24T11:38:21+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/blog\\\/nl\\\/getting-to-why-hoe-superior-propane-de-klantenbinding-verhoogde-door-de-procesuitdagingen-van-het-contact-center-te-elimineren\\\/\"},\"wordCount\":18,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/blog\\\/getting-to-why-hoe-superior-propane-de-klantenbinding-verhoogde-door-de-procesuitdagingen-van-het-contact-center-te-elimineren\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2020\\\/03\\\/blog-78.jpg\",\"articleSection\":[\"Geen onderdeel van een categorie\"],\"inLanguage\":\"nl-NL\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/blog\\\/getting-to-why-hoe-superior-propane-de-klantenbinding-verhoogde-door-de-procesuitdagingen-van-het-contact-center-te-elimineren\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/blog\\\/nl\\\/getting-to-why-hoe-superior-propane-de-klantenbinding-verhoogde-door-de-procesuitdagingen-van-het-contact-center-te-elimineren\\\/\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/blog\\\/getting-to-why-hoe-superior-propane-de-klantenbinding-verhoogde-door-de-procesuitdagingen-van-het-contact-center-te-elimineren\\\/\",\"name\":\"Getting to Why: Hoe Superior Propane de klantenbinding verhoogde door de procesuitdagingen van het Contact Center te elimineren | Calabrio\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/blog\\\/getting-to-why-hoe-superior-propane-de-klantenbinding-verhoogde-door-de-procesuitdagingen-van-het-contact-center-te-elimineren\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/blog\\\/getting-to-why-hoe-superior-propane-de-klantenbinding-verhoogde-door-de-procesuitdagingen-van-het-contact-center-te-elimineren\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2020\\\/03\\\/blog-78.jpg\",\"datePublished\":\"2020-03-06T10:45:55+00:00\",\"dateModified\":\"2025-10-24T11:38:21+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/blog\\\/getting-to-why-hoe-superior-propane-de-klantenbinding-verhoogde-door-de-procesuitdagingen-van-het-contact-center-te-elimineren\\\/#breadcrumb\"},\"inLanguage\":\"nl-NL\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/blog\\\/getting-to-why-hoe-superior-propane-de-klantenbinding-verhoogde-door-de-procesuitdagingen-van-het-contact-center-te-elimineren\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"nl-NL\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/blog\\\/getting-to-why-hoe-superior-propane-de-klantenbinding-verhoogde-door-de-procesuitdagingen-van-het-contact-center-te-elimineren\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2020\\\/03\\\/blog-78.jpg\",\"contentUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2020\\\/03\\\/blog-78.jpg\",\"width\":800,\"height\":400},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/blog\\\/getting-to-why-hoe-superior-propane-de-klantenbinding-verhoogde-door-de-procesuitdagingen-van-het-contact-center-te-elimineren\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Getting to Why: Hoe Superior Propane de klantenbinding verhoogde door de procesuitdagingen van het Contact Center te elimineren\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/\",\"name\":\"Calabrio\",\"description\":\"Workforce Engagement Management Software\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"nl-NL\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#organization\",\"name\":\"Calabrio\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"nl-NL\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Group-1707478765.png\",\"contentUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Group-1707478765.png\",\"width\":1360,\"height\":984,\"caption\":\"Calabrio\"},\"image\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/pages\\\/Calabrio\\\/312159772174664\",\"https:\\\/\\\/x.com\\\/calabrio\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/calabrio\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/person\\\/d1cd1c2f5297aa02319a05846f8fa5f9\",\"name\":\"Magnus Geverts\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"nl-NL\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/?s=96&d=mm&r=g\",\"caption\":\"Magnus Geverts\"},\"url\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/author\\\/magnus-geverts\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Getting to Why: Hoe Superior Propane de klantenbinding verhoogde door de procesuitdagingen van het Contact Center te elimineren | Calabrio","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.calabrio.com\/nl\/blog\/getting-to-why-hoe-superior-propane-de-klantenbinding-verhoogde-door-de-procesuitdagingen-van-het-contact-center-te-elimineren\/","og_locale":"nl_NL","og_type":"article","og_title":"Getting to Why: Hoe Superior Propane de klantenbinding verhoogde door de procesuitdagingen van het Contact Center te elimineren","og_url":"https:\/\/www.calabrio.com\/nl\/blog\/getting-to-why-hoe-superior-propane-de-klantenbinding-verhoogde-door-de-procesuitdagingen-van-het-contact-center-te-elimineren\/","og_site_name":"Calabrio","article_publisher":"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664","article_published_time":"2020-03-06T10:45:55+00:00","article_modified_time":"2025-10-24T11:38:21+00:00","og_image":[{"width":800,"height":400,"url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2020\/03\/blog-78.jpg","type":"image\/jpeg"}],"author":"Magnus Geverts","twitter_card":"summary_large_image","twitter_creator":"@calabrio","twitter_site":"@calabrio","twitter_misc":{"Written by":"Magnus Geverts","Est. reading time":"1 minuut"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.calabrio.com\/nl\/blog\/getting-to-why-hoe-superior-propane-de-klantenbinding-verhoogde-door-de-procesuitdagingen-van-het-contact-center-te-elimineren\/#article","isPartOf":{"@id":"https:\/\/www.calabrio.com\/nl\/blog\/nl\/getting-to-why-hoe-superior-propane-de-klantenbinding-verhoogde-door-de-procesuitdagingen-van-het-contact-center-te-elimineren\/"},"author":{"name":"Magnus Geverts","@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/person\/d1cd1c2f5297aa02319a05846f8fa5f9"},"headline":"Getting to Why: Hoe Superior Propane de klantenbinding verhoogde door de procesuitdagingen van het Contact Center te elimineren","datePublished":"2020-03-06T10:45:55+00:00","dateModified":"2025-10-24T11:38:21+00:00","mainEntityOfPage":{"@id":"https:\/\/www.calabrio.com\/nl\/blog\/nl\/getting-to-why-hoe-superior-propane-de-klantenbinding-verhoogde-door-de-procesuitdagingen-van-het-contact-center-te-elimineren\/"},"wordCount":18,"commentCount":0,"publisher":{"@id":"https:\/\/www.calabrio.com\/fr\/#organization"},"image":{"@id":"https:\/\/www.calabrio.com\/nl\/blog\/getting-to-why-hoe-superior-propane-de-klantenbinding-verhoogde-door-de-procesuitdagingen-van-het-contact-center-te-elimineren\/#primaryimage"},"thumbnailUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2020\/03\/blog-78.jpg","articleSection":["Geen onderdeel van een categorie"],"inLanguage":"nl-NL","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.calabrio.com\/nl\/blog\/getting-to-why-hoe-superior-propane-de-klantenbinding-verhoogde-door-de-procesuitdagingen-van-het-contact-center-te-elimineren\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.calabrio.com\/nl\/blog\/nl\/getting-to-why-hoe-superior-propane-de-klantenbinding-verhoogde-door-de-procesuitdagingen-van-het-contact-center-te-elimineren\/","url":"https:\/\/www.calabrio.com\/nl\/blog\/getting-to-why-hoe-superior-propane-de-klantenbinding-verhoogde-door-de-procesuitdagingen-van-het-contact-center-te-elimineren\/","name":"Getting to Why: Hoe Superior Propane de klantenbinding verhoogde door de procesuitdagingen van het Contact Center te elimineren | Calabrio","isPartOf":{"@id":"https:\/\/www.calabrio.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.calabrio.com\/nl\/blog\/getting-to-why-hoe-superior-propane-de-klantenbinding-verhoogde-door-de-procesuitdagingen-van-het-contact-center-te-elimineren\/#primaryimage"},"image":{"@id":"https:\/\/www.calabrio.com\/nl\/blog\/getting-to-why-hoe-superior-propane-de-klantenbinding-verhoogde-door-de-procesuitdagingen-van-het-contact-center-te-elimineren\/#primaryimage"},"thumbnailUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2020\/03\/blog-78.jpg","datePublished":"2020-03-06T10:45:55+00:00","dateModified":"2025-10-24T11:38:21+00:00","breadcrumb":{"@id":"https:\/\/www.calabrio.com\/nl\/blog\/getting-to-why-hoe-superior-propane-de-klantenbinding-verhoogde-door-de-procesuitdagingen-van-het-contact-center-te-elimineren\/#breadcrumb"},"inLanguage":"nl-NL","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.calabrio.com\/nl\/blog\/getting-to-why-hoe-superior-propane-de-klantenbinding-verhoogde-door-de-procesuitdagingen-van-het-contact-center-te-elimineren\/"]}]},{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/www.calabrio.com\/nl\/blog\/getting-to-why-hoe-superior-propane-de-klantenbinding-verhoogde-door-de-procesuitdagingen-van-het-contact-center-te-elimineren\/#primaryimage","url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2020\/03\/blog-78.jpg","contentUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2020\/03\/blog-78.jpg","width":800,"height":400},{"@type":"BreadcrumbList","@id":"https:\/\/www.calabrio.com\/nl\/blog\/getting-to-why-hoe-superior-propane-de-klantenbinding-verhoogde-door-de-procesuitdagingen-van-het-contact-center-te-elimineren\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.calabrio.com\/nl\/"},{"@type":"ListItem","position":2,"name":"Getting to Why: Hoe Superior Propane de klantenbinding verhoogde door de procesuitdagingen van het Contact Center te elimineren"}]},{"@type":"WebSite","@id":"https:\/\/www.calabrio.com\/fr\/#website","url":"https:\/\/www.calabrio.com\/fr\/","name":"Calabrio","description":"Workforce Engagement Management Software","publisher":{"@id":"https:\/\/www.calabrio.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.calabrio.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"nl-NL"},{"@type":"Organization","@id":"https:\/\/www.calabrio.com\/fr\/#organization","name":"Calabrio","url":"https:\/\/www.calabrio.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png","contentUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png","width":1360,"height":984,"caption":"Calabrio"},"image":{"@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664","https:\/\/x.com\/calabrio","https:\/\/www.linkedin.com\/company\/calabrio"]},{"@type":"Person","@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/person\/d1cd1c2f5297aa02319a05846f8fa5f9","name":"Magnus Geverts","image":{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g","caption":"Magnus Geverts"},"url":"https:\/\/www.calabrio.com\/nl\/author\/magnus-geverts\/"}]}},"featured_image_src":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2020\/03\/blog-78-600x400.jpg","featured_image_src_square":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2020\/03\/blog-78-600x400.jpg","author_info":{"display_name":"Magnus Geverts","author_link":"https:\/\/www.calabrio.com\/nl\/author\/magnus-geverts\/"},"_links":{"self":[{"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/posts\/25570","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/users\/252"}],"replies":[{"embeddable":true,"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/comments?post=25570"}],"version-history":[{"count":0,"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/posts\/25570\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/media\/25572"}],"wp:attachment":[{"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/media?parent=25570"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/categories?post=25570"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/tags?post=25570"},{"taxonomy":"blog-languages","embeddable":true,"href":"https:\/\/www.calabrio.com\/nl\/wp-json\/wp\/v2\/blog-languages?post=25570"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}