{"id":25629,"date":"2021-04-02T08:59:18","date_gmt":"2021-04-02T08:59:18","guid":{"rendered":"https:\/\/www.calabrio.com\/nl\/blog\/cx-training-deel-3-cloud-bevordert-betere-realtime-coaching-en-voortdurende-ontwikkeling\/"},"modified":"2026-03-06T09:37:57","modified_gmt":"2026-03-06T09:37:57","slug":"cx-training-deel-3-cloud-bevordert-betere-realtime-coaching-en-voortdurende-ontwikkeling","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/nl\/blog\/cx-training-deel-3-cloud-bevordert-betere-realtime-coaching-en-voortdurende-ontwikkeling\/","title":{"rendered":"CX-training, deel 3: Cloud bevordert betere realtime coaching en voortdurende ontwikkeling"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_816847fa919b12ecd806bdc37c040a96\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Geen onderdeel van een categorie <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">CX-training, deel 3: Cloud bevordert betere realtime coaching en voortdurende ontwikkeling<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative 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class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fcx-training-deel-3-cloud-bevordert-betere-realtime-coaching-en-voortdurende-ontwikkeling%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fcx-training-deel-3-cloud-bevordert-betere-realtime-coaching-en-voortdurende-ontwikkeling%2F&#038;text=CX-training, deel 3: Cloud bevordert betere realtime coaching en voortdurende ontwikkeling\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary 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xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><div class=\"wpb-content-wrapper\">\n<p>In <a href=\"https:\/\/www.calabrio.com\/nl\/blog\/cx-empowerment-deel-2-cloud-stelt-managers-in-staat-om-op-een-betere-gloednieuwe-manier-leiding-te-geven\/\">mijn laatste blog over &#8220;CX-training&#8221;<\/a> legde ik uit hoe cloudgebaseerde contactcenter- en trainingstechnologie\u00ebn merken helpen om de loyaliteit van steeds wispelturiger klanten beter te behouden, omdat ze een geheel nieuwe wereld van training en coaching van nieuwe medewerkers mogelijk maken.<\/p>\n<p>&nbsp;<\/p>\n<p>Cloud-gebaseerde apps bieden echter ook steeds meer voordelen voor de real-time coaching en voortdurende ontwikkeling van bestaande agenten, vooral als je een verspreid personeelsbestand van agenten hebt, zoals veel bedrijven tegenwoordig. Het is dit soort versterkte, voortdurende educatie dat ervoor zorgt dat agenten zeer bekwaam blijven en zich kunnen aanpassen aan allerlei veranderende scenario&#8217;s.<\/p>\n<p>&nbsp;<\/p>\n<p>Dit is waarom.<\/p>\n<p>&nbsp;<\/p>\n<h4>Met Cloud kan elke manager meer specifiek, effectief agenten coachen.<\/h4>\n<p>Cloud-gebaseerde apps geven managers uitgebreid inzicht in de contactcenteromgeving, zodat ze precies kunnen zien wat er aan de hand is en waar zich problemen voordoen. Met dat inzicht kunnen managers snel en goedkoop coaching op maat cre\u00ebren en leveren om specifieke problemen van individuele agenten op te lossen en alle agenten bij te scholen als scenario&#8217;s veranderen. Managers kunnen dit allemaal gemakkelijk doen, waar ze ook zijn.<\/p>\n<p>Met cloud-gebaseerde apps kunnen managers ook eenvoudiger nieuwe vaardigheden en best practices demonstreren en opnames delen waarop te zien is hoe echte agenten ze in de praktijk brengen tijdens echte gesprekken. Met de cloud kunnen managers ook effectief elke agent bijscholen die klantenservice verleent namens hun bedrijf &#8211; niet alleen fulltime agenten of de agenten die zich het dichtst bij hen in de buurt bevinden.<\/p>\n<p>&nbsp;<\/p>\n<h4>In de cloud kunnen agenten overal hun bestaande vaardigheden voortdurend aanscherpen en nieuwe vaardigheden ontdekken.<\/h4>\n<p>Cloud-gebaseerde apps stellen alle agenten &#8211; ongeacht waar ze werken &#8211; in staat om op de hoogte te blijven van nieuwe contact center-processen en workflows terwijl ze nieuwe vaardigheden ontdekken en ontwikkelen.<\/p>\n<p>Dat komt omdat de cloud leiders van contactcentra in staat stelt hun hele aanpak van de voortdurende ontwikkeling van bestaande agenten te veranderen. Ze hoeven niet langer te wachten op een dwingende reden of een grote gebeurtenis om alle agenten tegelijkertijd samen te brengen en te trainen. Met de cloud kunnen leiders de voortdurende paraatheid van hun agenten garanderen door op afstand training te geven die zich kan richten op zowel kleine als grote veranderingsgebieden en die zo vaak als nodig kan worden gegeven en herhaald.<\/p>\n<p>&nbsp;<\/p>\n<h4>Met Cloud kunnen agents in hun eigen tempo en volgens hun eigen schema&#8217;s leren.<\/h4>\n<p>Cloud stelt trainers en managers ook in staat om lessen, coaching of demonstraties aan te bieden als on-demand curriculum dat agenten kunnen gebruiken op een tijd en plaats die hen het beste uitkomt.<\/p>\n<p>Elke agent kan er bijvoorbeeld voor kiezen om een nieuwe, verplichte beveiligings- of procestraining te volgen tijdens zijn of haar eigen, geplande vrije telefoontijd. Met een on-demand aanpak hoeven uw serviceniveaus &#8211; en uw klantervaring &#8211; niet achteruit te gaan omdat agenten hun bureau moeten verlaten om een vereiste training te volgen.<\/p>\n<p>&nbsp;<\/p>\n<p>Kijk uit naar mijn laatste blog in deze &#8220;CX Training&#8221; serie, waarin we zullen onderzoeken hoe cloud-gebaseerde applicaties contactcenterteams beter kunnen voorbereiden op wat de toekomst ook brengt.<\/p>\n<p>&nbsp;<\/p>\n<p>De nieuwe Calabrio ONE wordt aangedreven door de cloud, met de volgende generatie software voor personeelsbeheer in het middelpunt &#8211;<a href=\"mailto:https:\/\/www.calabrio.com\/the-new-calabrio-one\/\">voor meer informatie<\/a>.<\/p>\n<\/div>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":203,"featured_media":40193,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"om_disable_all_campaigns":false,"footnotes":""},"categories":[50],"tags":[],"blog-languages":[],"class_list":["post-25629","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-geen-onderdeel-van-een-categorie"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>CX-training, deel 3: Cloud bevordert betere realtime coaching en voortdurende ontwikkeling | Calabrio<\/title>\n<meta name=\"description\" content=\"Cloud-gebaseerde apps geven managers inzicht in de contactcenteromgeving, zodat ze kunnen zien wat er gebeurt en waar er problemen zijn.\" \/>\n<meta name=\"robots\" content=\"index, follow, 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