{"id":25633,"date":"2021-04-05T09:55:49","date_gmt":"2021-04-05T09:55:49","guid":{"rendered":"https:\/\/www.calabrio.com\/nl\/blog\/cx-training-deel-4-cloud-bereidt-teams-beter-voor-op-wat-morgen-ook-brengt\/"},"modified":"2026-03-06T09:45:07","modified_gmt":"2026-03-06T09:45:07","slug":"cx-training-deel-4-cloud-bereidt-teams-beter-voor-op-wat-morgen-ook-brengt","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/nl\/blog\/cx-training-deel-4-cloud-bereidt-teams-beter-voor-op-wat-morgen-ook-brengt\/","title":{"rendered":"CX Training, deel 4: Cloud bereidt teams beter voor op wat morgen ook brengt"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_dd9f7f620299ffe4caceead852aa5502\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Geen onderdeel van een categorie <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">CX Training, deel 4: Cloud bereidt teams beter voor op wat morgen ook brengt<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_dd9f7f620299ffe4caceead852aa5502\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fcx-training-deel-4-cloud-bereidt-teams-beter-voor-op-wat-morgen-ook-brengt%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fcx-training-deel-4-cloud-bereidt-teams-beter-voor-op-wat-morgen-ook-brengt%2F&#038;text=CX Training, deel 4: Cloud bereidt teams beter voor op wat morgen ook brengt\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary 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style=\"color: #080F21\"><div class=\"wpb-content-wrapper\">\n<p>In mijn eerste drie blogs over &#8220;CX-training&#8221; heb ik uitgelegd hoe <a href=\"https:\/\/www.calabrio.com\/nl\/blog\/cx-opleiding-deel-1-cloud-is-de-katalysator-voor-betere-opleidingen-in-het-contact-center\/\">de cloud de katalysator is voor een betere algemene opleiding in het contactcenter<\/a> omdat het <a href=\"https:\/\/www.calabrio.com\/nl\/blog\/cx-training-deel-2-cloud-bevordert-beter-effectiever-curriculum-voor-nieuwe-medewerkers\/\">een beter, effectiever leerplan voor nieuwe medewerkers bevordert<\/a> en <a href=\"https:\/\/www.calabrio.com\/nl\/blog\/cx-empowerment-deel-3-cloud-stelt-agenten-in-staat-om-overal-een-betere-klantervaring-te-bieden\/\">een betere realtime coaching en voortdurende ontwikkeling stimuleert<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p>In deze laatste blog van de serie ga ik dieper in op hoe cloud teams beter voorbereidt op wat morgen ook brengt &#8211; iets waarvan we allemaal hebben geleerd dat het van cruciaal belang is gezien alles wat er het afgelopen jaar is gebeurd.<\/p>\n<p>&nbsp;<\/p>\n<p>Het komt eigenlijk neer op twee sleutelelementen:<\/p>\n<p>&nbsp;<\/p>\n<h3>Met Cloud kun je diepere, doelgerichte trainingen maken voor elke situatie.<\/h3>\n<p>Contactcenterteams zijn ontworpen om een specifieke klantervaring (CX) te bieden, en het is deze CX waarrond trainingsprogramma&#8217;s voor agenten meestal zijn opgebouwd. Het is een solide strategie om ervoor te zorgen dat de CX die je agents leveren voldoet aan de product- of service-eisen van je organisatie. Maar het geeft je niet noodzakelijk een sterke basis om snel te kunnen schakelen wanneer het onverwachte zich voordoet.<\/p>\n<p>Met cloudgebaseerde trainings- en contactcenterapplicaties kunt u uw teams trainen en coachen om het niveau te bereiken dat nodig is om uw CX-doelstellingen te halen, ongeacht wat er gebeurt. Dat komt omdat ze je in staat stellen een rijker, unieker curriculum te ontwikkelen dat precies gericht is op specifieke situaties waarmee verschillende CX-teams te maken hebben of op externe factoren waar je geen invloed op hebt. Je zou bijvoorbeeld meer aangepaste, diepgaande training en coaching kunnen cre\u00ebren voor een team dat zich alleen bezighoudt met \u00e9\u00e9n productlijn of een team dat alleen boze klanten bedient.<\/p>\n<p>&nbsp;<\/p>\n<h3>Cloud stelt iedereen in staat om trainingen te maken en te geven.<\/h3>\n<p>Bedrijfstrainers zijn van onschatbare waarde voor elk contactcenter. Maar alleen door de opleiding van agenten te democratiseren &#8211; door iedereen in staat te stellen een curriculum op te stellen en andere agenten te trainen &#8211; kunt u uw contactcenterteams klaarmaken voor de toekomst.<\/p>\n<p>Met dit soort trainingsvrijheid hoef je niet langer een professionele trainer te zijn om agententraining te maken en te geven. In plaats daarvan kunnen uw product- of procesmateriedeskundigen (KMO&#8217;s) &#8211; wier aangeboren kennis bedrijfstrainers vaak gebruiken bij het ontwikkelen van nieuw cursusmateriaal &#8211; curricula ontwikkelen en presenteren die zich richten op hun expertisegebied.<\/p>\n<p>&nbsp;<\/p>\n<p>Door je bestaande bedrijfstrainingsprogramma uit te breiden met cloud-gestuurde, door het MKB geleide, scenario-specifieke cursussen, kun je de snelheid waarmee een verscheidenheid aan belangrijke cursussen kan worden opgebouwd en vernieuwd, versnellen. Je stelt je teams in staat om snel te reageren en zich aan te passen aan onverwachte situaties. En misschien ontwijk je onderweg wel een paar valkuilen.<\/p>\n<p>&nbsp;<\/p>\n<p>De nieuwe Calabrio ONE wordt aangedreven door de cloud, met de volgende generatie software voor personeelsbeheer in het middelpunt &#8211;<a href=\"mailto:https:\/\/www.calabrio.com\/the-new-calabrio-one\/\">ontdek meer<\/a>.<\/p>\n<\/div>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":203,"featured_media":40197,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"om_disable_all_campaigns":false,"footnotes":""},"categories":[50],"tags":[],"blog-languages":[],"class_list":["post-25633","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-geen-onderdeel-van-een-categorie"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>CX Training, deel 4: Cloud bereidt teams beter voor op wat morgen ook brengt | Calabrio<\/title>\n<meta name=\"description\" content=\"Leer hoe de cloud teams beter voorbereidt op wat de toekomst ook brengt - 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