{"id":25848,"date":"2017-12-12T18:45:43","date_gmt":"2017-12-12T18:45:43","guid":{"rendered":"https:\/\/www.calabrio.com\/nl\/blog\/werknemerservaring-verbeteren-calabrio-wint-saddletree-research-kachina-award-voor-tweede-jaar-op-rij\/"},"modified":"2025-05-13T22:25:47","modified_gmt":"2025-05-13T22:25:47","slug":"werknemerservaring-verbeteren-calabrio-wint-saddletree-research-kachina-award-voor-tweede-jaar-op-rij","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/nl\/blog\/werknemerservaring-verbeteren-calabrio-wint-saddletree-research-kachina-award-voor-tweede-jaar-op-rij\/","title":{"rendered":"Werknemerservaring verbeteren: Calabrio wint Saddletree Research Kachina Award voor tweede jaar op rij"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_725cbd9e096948d73fdef9952382ea6f\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Betrokkenheid van werknemers <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Calabrio Nieuws <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Werknemerservaring verbeteren: Calabrio wint Saddletree Research Kachina Award voor tweede jaar op rij<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_725cbd9e096948d73fdef9952382ea6f\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fwerknemerservaring-verbeteren-calabrio-wint-saddletree-research-kachina-award-voor-tweede-jaar-op-rij%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fwerknemerservaring-verbeteren-calabrio-wint-saddletree-research-kachina-award-voor-tweede-jaar-op-rij%2F&#038;text=Werknemerservaring verbeteren: Calabrio wint Saddletree Research Kachina Award voor tweede jaar op rij\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Fnl%2Fblog%2Fwerknemerservaring-verbeteren-calabrio-wint-saddletree-research-kachina-award-voor-tweede-jaar-op-rij%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Bedrijven die worstelen om uitzonderlijke klantervaringen te bieden, zien misschien een belangrijke groep over het hoofd en hun plaats in het waarmaken van de merkbelofte: contactcenteragenten.<\/p>\n<p>&nbsp;<\/p>\n<p>We besteden veel tijd aan het werken aan en spreken over agent empowerment omdat betrokken contactcentermedewerkers klanten tevreden stellen, wat leidt tot grotere tevredenheid en retentie. Empowerment en betrokkenheid van medewerkers is een cruciale eerste stap in het bereiken van bedrijfsdoelen, zoals een verhoogde klantloyaliteit en omzet. We zijn blij dat ons werk op dit gebied consequent wordt erkend en dat <a href=\"https:\/\/www.prweb.com\/releases\/2017\/12\/prweb14965063.htm\" target=\"_blank\" rel=\"noopener noreferrer\">Calabrio is uitgeroepen tot winnaar van de 2017 Saddletree Research Kachina Award<\/a> in &#8220;Achievement in Employee Engagement Solutions&#8221;.  <\/p>\n<p>&nbsp;<\/p>\n<p>De Kachina Awards belonen innovatieve contact center oplossingen en worden beoordeeld door een panel van vooraanstaande contact center industrie experts, onder leiding van Saddletree Research Chief Analyst Paul Stockford. <a href=\"https:\/\/www.calabrio.com\/nl\/producten\/calabrio-een\/\">Calabrio ONE<\/a> werd erkend als het platform bij uitstek dat contact center agents in staat stelt hun carri\u00e8re te stimuleren, hen motiveert om beter met klanten om te gaan en hun verwachtingen te overtreffen. Dit is Calabrio&#8217;s tweede Kachina Award &#8211; we wonnen vorig jaar voor &#8220;Innovatie in Cloud Contact Center-oplossingen&#8221;.<\/p>\n<p>&nbsp;<\/p>\n<p>Bij Calabrio leveren we technologie en oplossingen die <em>menselijke <\/em>interacties mogelijk maken. Wanneer bedrijven prioriteit geven aan de groei en het succes van hun werknemers, cre\u00ebren ze omgevingen waarin contact center agents gedijen. Dit vereist het implementeren van de juiste hulpmiddelen en strategie\u00ebn om agenten te helpen slagen. Door agenten centraal te stellen, kunnen bedrijven het verloop van agenten en de bijbehorende kosten voor het aannemen en opleiden van nieuwe werknemers verminderen. Nog belangrijker is dat merken, door te investeren in agenten, betekenisvollere relaties met klanten cre\u00ebren. En betrokken medewerkers leiden niet alleen tot loyale klanten, ze dragen ook bij aan het vergroten van de naamsbekendheid, het verhogen van de winstgevendheid en het ontwikkelen van een positieve bedrijfscultuur.     <\/p>\n<p>&nbsp;<\/p>\n<p>Als u nog meer wilt weten over hoe u de betrokkenheid van werknemers binnen het contactcentrum kunt vergroten, download dan de <a href=\"https:\/\/www.calabrio.com\/definitive-primer-workforce-engagement-management\/\">Definitive Primer on Workforce Engagement Management<\/a>.<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":242,"featured_media":25850,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[432,433],"tags":[442,443],"blog-languages":[],"class_list":["post-25848","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-betrokkenheid-van-werknemers","category-calabrio-nieuws","tag-betrokkenheid-van-werknemers","tag-personeelsbetrokkenheidsmanagement"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Calabrio wint Saddletree Research Kachina Award<\/title>\n<meta name=\"description\" content=\"Voor het tweede jaar op rij heeft Calabrio de Saddletree Research Kachina Award gewonnen voor &quot;Achievement in Employee Engagement Solutions&quot;.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calabrio.com\/blog\/werknemerservaring-verbeteren-calabrio-wint-saddletree-research-kachina-award-voor-tweede-jaar-op-rij\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Werknemerservaring verbeteren: Calabrio wint Saddletree Research Kachina Award voor tweede jaar op rij\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.calabrio.com\/blog\/werknemerservaring-verbeteren-calabrio-wint-saddletree-research-kachina-award-voor-tweede-jaar-op-rij\/\" \/>\n<meta property=\"og:site_name\" content=\"Calabrio\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664\" \/>\n<meta property=\"article:published_time\" 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